CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #342-361

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental & customer service

Denise Chavez-Stires of Rialto, US

May 18, 2022 6:09 pm UTC

On 5/16/2022 At 5:15 pm I rented a truck from Rialto/Bloomington, CA. I waited well the truck was washed. When I got in the truck it was not washed or even wiped down. It was very dirty. Well driving home on the freeway I heard some kind of noise coming from the front passenger side wheel, also something felt loose in the steering. The truck did not feel safe to drive on my trip. At 9:am on 5/17/2022 I called the Bloomington, CA. Enterprise and told them I would like to trade the truck in for another it did not feel safe. They asked if I could wait until they got more trucks in. I also chatted with Enterprise customer service they said I had to contact the place I rented from. At 1:30 pm I called again was told I was on a waiting list. They would call me. At 2:30 pm I called Enterprise customer service make a complaint and was told they would call me shortly. At 5pm No call from anyone at Enterprise. I went to Enterprise-Bloomington, Ca. told them the problem they were rude had to call manger to get it approved. They tell me all there cars are safe I told them drive it on freeway and u tell me. Then the other customer service girl goes a truck oh yeah we have plently of them. Because I said I would take a car anything. So I got them to trade the truck for another truck but that was was also dirty. But I didn't say anything. I am very disappointed with Enterprise and there bad customer service and quality of cleanest of there rentals.

Desired outcome: I would like a extra day of my rental for the day I wasted due to your bad customer service at the Bloomington location.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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