Easirent Customer Service

There is some slight activity coming from this company when it comes down to resolving complaints, but so far it's neither timely, nor relevant.

ER Travel Services Ltd

9th Floor, Royal Liver Building, Liverpool Waterfront
England, Merseyside
United Kingdom - L31HU

Customer Support Phone Numbers

1800 992 255(Ireland) 1 0
+44 203 657 6045(Customer Service) 2 0
+44 800 075 8075(Reservations) 2 1

Easirent Complaints & Reviews / rent a car

Oct 09, 2019

Trip Number: [protected] Hey Mario, We've confirmed the cancellation of your Easirent rental car - Miami Intl Airport (MIA) on 10/5/19 see details Cancellation Details Easirent 10/5/19 Economy Car priceline cancellation policy Any applicable refund should be posted to your account within 5...

Easirent / £52 deposit not refunded from 23 aug

Oct 04, 2019

I phoned to book a van at Belfast facility with pick up at city airport (George best) on 23rd aug, van was available and was told to pay deposit by card and rest when I came over to collect van. I paid £52.60 on card then was told right away that booking couldn't proceed but that I would be...

Easirent / charged me $57.27 when I never rented a car from them.

Oct 02, 2019

SCAM. Big time scam. I got a quote from them online and when I arrived at their office they gave me a quote that was $250 more than originally quoted. I said I won't take that offer and left and went to Avis. Then I found they charged my credit card $57.27 anyways. I tried to dispute...

Easirent / renting a car

Sep 24, 2019

I booked a hire car from the 9/9/2019 to 14/9 /2019. The cost of the hire was £54.95. When i arrive to pick up the car i was told that because i did not have a credit card and wanted to pay with my debit card it would cost me an extr a £178.00. I delined and said i wanted to cancel booking...

Easirent / charge remaining deposit 700 euros with no refund

Sep 09, 2019

Why Easirent charge us remaining deposit Euro 700 after we had pre-authorized Euro 2100 for deposit? It's been 4 weeks after we finished our trip but we still haven't get remaining deposit back. The customer service only ask us to wait wait wait... In terms and Conditions it never...

Easirent / rental car company (easirent)

Aug 24, 2019

EasirentI purchaced a rental car on august 8, 2019 at approximaltly 1309 hours at their airport cloghran CO Dublin. I have never been so swindled by their coustomer service. They were unprofessional with the contract adding fees that were not property explained to me. My first copy of my rental...

Easirent / car rental

Jul 22, 2019

Good morning I'm filing a complaint about my rental car I went online two Rent-A-Car everything came up to $230.40 and when I got there I have to wait like an hour and a half for the car and they took off of $90 more out of my account and the car was like really crappy I couldn't open the...

Easirent / worst service ever. no car. waited 1 hour and half

Jul 21, 2019

I made a reservation on July 21st 2019 and paid for it in full. After arriving at the airport we awaited one hour for the shuttle there were other families waiting an hour and half. I called more than 10 times and no one answer. After my last attempt a lady answer the phone telling me what...

Easirent / charge on debit card

Jul 17, 2019

On June 16, 2019 I reserved a car for rental on July 12 through July 14, 2019. On the morning of July 12, 2019 I went to the car rental agent at 150 N Australian Avenue here in West Palm Beach, FL. I explained to the two men at the desk ( one was either a supervisor or manager) that I had...

Easirent / car hire

Jul 05, 2019 and WARNING !! Never Again !! are part of the same company . I rented a car from for collection on 29/06/2019 from Birmingham Airport at 12.30 . The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time. I rang...

Easirent / absolute shambles

Jun 09, 2019

EasirentI rented a Luton van via YelloHire. They gave me the wrong address for pick up so I ended up in the middle of no where and because I got a taxi there and it left, me and my pregnant wife had to walk3 bloody miles to the actual location. YelloHire then blamed Easirent for the mistake and...

Easirent / bad service from easirent the b, ham temple st branch. booking ref [protected]

May 30, 2019

EasirentMy Complaint is exactly this! 1/. On the 31st March 2019 at 11 am a Sunday I Alfred Andrews hired a small toyota black and red Aygo. It was an emergency as my wife could not get home due to her car setting on fire the night before and she worked too far from home to get the busse...

Easirent / car rental

May 28, 2019

Hello, on the 5th of May 2019, I rented a car from your company for 5 days. I had made the reservation online through DiscoverCarHire. Their invoice stated that I had prepaid 40.30£ for a full coverage insurance policy. However, when we picked the car up, the desk clerk Jean-Paul told u...

Easirent / unauthorized credit card charges

May 15, 2019

I rented a car from easirent in Fort Lauderdale. The dates were from April 28th. To May 2nd 2019. I returned the car on time, no damage, and more gas than I got it with. On May 7th my $250 deposit was returned. On May 14th I received an unauthorized charge for $27.36. When I called to...

[Resolved] Easirent / car hire. rental agreement no; 1403255

Feb 01, 2019

Dear Sir / Madam, I write to you with regard to a smoking charge violation applied to my account on the return of the hire vehicle. I left my parents house at 05.00am after an extremely cold night, after spending a good ten minutes de-icing a very frozen car. On my way to the airport I also...

Easirent / behaviour of staff and discrimination

Nov 01, 2018

Dear Sir / Madam, I am writing to you to raise an issue about: Car Rental The issue that I have experienced was: Staff picked me up an hour later. Waited in the cold. At the office, no clear explanation of why he why an additional money will be taken from my account. The service was very...

Easirent / car rental

Oct 07, 2018

EasirentDear Sir/Madam, I am very disappointed with your customer service i had the opportunity to experience at the office of Easirent Luton airport yesterday around midnight. I got home this morning to High Wycombe before 3am and the following was the reason why. When i arrived before...

Easirent / insurance rip off

Aug 14, 2018

At the desk we had declined an insurance as we had one from Axa via Ryanair but the employee added on the contract without giving notice to us while talking about a deposit we had to make . So we signed and paid a sum thinking it was a deposit while in fact it was an insurance . I still...

Easyrent / unauthorized credit card charges and unethical behaviour

Aug 06, 2018

I have booked a car by Easirent for a trip in Scotland (Carigami: n° reservation GB87461800 - ) 24_6 to 9_7_2018. I prepaid 110, 03€ and had to pay 230, 11€ by the reception of the car. The desk man of Easirent-Edinburgh was very insolent, refused the voucher Carigami and obliged me to sign...

Easirent / car rental

Jul 13, 2018

Easirent has been my worse experience in car rental anywhere in the world. I had booked a VOLVO XC 60 (diesel) in Dublin & was instead given a HONDA HRV (PETROL). First Philip tried to pass off the car as the same category, after I said no to taking the car, I was told, the car was from a...

Easirent / overcharged

Jul 03, 2018

Reference: er27520181252706 Payment mode: pre paid reservation I recently hired a vehicle from your company, the on line quote being total price: 212.63 gbp Upon collection I was informed I would need to pay £315.11 to include a non refundable insurance cover. I did explain that my own...

Easirent / car rental

Jun 29, 2018

First time user. Inconvenience of location we were willing to deal with however long wait to see agent. When finally got to him, the cost quoted more than doubled plus wanted a $250 deposit. When questioned, the agent was polite but the manager Tim Koehler was combative and belligerent...

Easirent / scammed by easirent heathrow

Jun 17, 2018

I would never recommend this company do not rent from them. I rented a van and lost the key they charged me £400 for a new key I rang vw and asked them how much would a new key cost for that vehicle they said £134 so they charged me £266 pounds extra for the key. I then find the key and...

[Resolved] Easirent / rented a car with no road tax disc.

Jun 04, 2018

Rental agreement number; 1085586 I rented a car at Dublin Airport from Easirent and today I have received the email below informing me that I been charged £75 admin fee plus from Easirent plus I am informed that I am liable for 60 euro penalty as the car that I rented had no road tax...

Easirent / mis-sold excess insurance policy

May 07, 2018

Rental Agreement No. 1057393 - Stansted Airport, 27th/29th April. This email was sent to the Manager on 30th April. We hired a car at the weekend from yourselves and was served by an assistant named Monica. We were asked to purchase excess insurance otherwise we would have to pay £1500...

Easirent / unauthorized credit card charges after cancellation of car hire

Apr 26, 2018

I have booked a car hire with Easirent on the 18th March 2018 to collect in Manchester City Centre. On the 23rd March, I have cancelled the booking. I have received the refund on the 3rd April 2018. Additionally to the refund, I was paid in 95 pounds. After speaking to the branch, I wa...

Easirent / extra charges

Apr 11, 2018

EasirentAbsolute RIP OFF COMPANY!! No one should ever rent from this company. 1. I have booked a luton van with tail lift online at birmingham city branch and they gave me a normal van eventhough I have confirmed when booked online! 2. No one mentioned about 150 miles allowance a day! 3. I used van...

Easirent / rental car issue

Feb 11, 2018

EasirentMy name is Teresa Collings and I recently went through rental cars to book a car in Glasgow to visit our elderly father, my rental car booking reference was [protected]. I then chose a car with a company called Easirent and my Rental Agreement Number with them was 967319. We were picked up...

Easirent / the car rental was charged from my credit card twice for mistake

Jan 23, 2018

I made a reservation on the 19th November 2017, from Portugal, to pick up a car in Manchester on the 1st of December 2017, which costed 204.05 euros. When I got to Machester (on the 1st of December) to pick up the car, you told me it wasn't paid yet, so I paid 458, 16 euros. Everything wa...

Easirent / refund declined

Dec 03, 2017

ER411201712511111 My hire was declined because I didn't have a credit card?i then asked whether I could get a refund. On two occasions I was told that my refund would be paid back in the coming days 1st by the two branch staff working on the day I was supposed to hire the vehicle then...

Easirent / my worst experience

Nov 14, 2017

It's the worst company I have ever dealt with! They promised to provide a great simple service, but I got absolutely nothing but a headache. I needed to cancel one trip by a rented car and they said: "no problem, we'll send you an email with a confirmation and you just have to use the link...

Easirent / unethical charges for rental car

Aug 03, 2017

EasirentI rented a car from Easirent from 25/7/17 to 31/7/17 at the following address : ER TRAVEL SERVICES LTD EASIRENT BIRMINGHAM AIRPORT C/O CROWNE PLAZA NEC PENDIGO WAY, BIRMINGHAM . I have rented cars from around the world and I must say that this has been my absolute worst car rental...

Easirent UK / rent a car

Jul 22, 2017

Our rent of a car from Easirent Stansted within the rental period 28.06- 04.07.2017 raised number of negative issues, some of those are described below. -The excess security deposit was not returned to my card by Easirent without any explanation! -No invoice or any other document...

[Resolved] Easirent / easirent

Apr 08, 2017

I prepaid for car rentalMurphy Arguscarhire. Arrived at Heathrow office to be told by the agent that no needed to buy liability insurance, even though I had confirmed with my own car insurance carrier that I was covered for rentals. Further he said my CDW was invalid even though I showed...

[Resolved] Easirent / not warned of administrative fee

Mar 21, 2017

We rented a car from them February 9, 2017 for 20 days. Not notified of London congestion fee. I am not complaining about paying city of London, only about the 55 pound fee that Easirent charged (on top of 65 pound London city fee, which is nearly 100%). No warning or notice of any kind...

Easirent / scammed by easirent. extra charges.

Oct 07, 2016

I booked a car via Easirent online service and said that I'll be at 12 pm and the airport and at 12:30 pm would like to pick up the car. They did not arrive on time and were almost two hours late. All that time I was trying to get in touch with them but they did not pick up the... / nightmare! charged me for damage I didn't cause.

Apr 19, 2016

I just wanted to take a little break from work and go somewhere on a vacation, so I went to UK for several days. I knew that I would need a car there so I went online and found Easirent that seemed like a great deal. I rented a car and provided them all the necessary information including... / they ask to pay extra money

Jun 19, 2015

We rented car through the company We agreed on phone that we would come to pick the car and would pay at the same time. We arrived and the rep asked to pay extra $50. For what? He found the reason and told to pay. We rented the car for 3 days, when we returned it, the rep... / I paid money for the rent, but they haven't provided car for me

Dec 24, 2014

I filled the form on the website I paid money for the rented car, but when I arrived to the airport in Barcelona, I found out that there wasn’t any car for me. All my emails were returned back, ‘coz the email address was fault. Also they didn’t pick the...

Easirent Heathrow Airport - UK / money raising extortion style

Nov 30, 2014

I have had a very bad experience with Easirent Heathrow and I will never ever recommend them to a friend or anyone else. Long story short, when I needed to extend my rental, I got in touch with the branch and the employee told me he will extend in exchange of XX pounds. Two days later...