Easirent
Reviews and Complaints

HORRIBLE! Horrible ustomer service, horrible wait times. Checking a car out with easirent felt like jail. The people were rude, indifferent and exceedingly unhelpful. They did their very best to squeeze as much money out of me as possible. Today, four weeks after the rental, im charged another $35 for a $3 toll? There were no warnings no options and no other roads to take, or even a way to pay. Easirent would much rather sit in the shadows waiting to pounce on another $30 charge! Easirent is hands down the absolute WORST rental service. Whose main ambition is to line their pockets. DO NOT USE. I REPEAT DO NOT USE! They're thee absolute worst. I look forward to watching their business crumble

DO NOT USE THIS COMANY! If I could give 0 stars I would. I regretfully should have read more reviews in advance of our trip. My family and I were traveling to Houston for a youth softball tournament. We reserved a vehicle on Priceline weeks in advance. When we arrived at Easirent to pick up our vehicle we were told there were no vehicles left at all and that is our problem. We were not notified in advance of this and spent over an hour shuttling to Easirent and back to airport to try to source another vehicle.

As we are unfamiliar with the area we asked if there was anywhere else we could go to obtain a vehicle. We were told that was our problem not theirs. I asked to use their phone to call priceline so i didnt have to pay the cost of the phone call and was told no. When on my phone with priceline, the service rep asked to speak with them and they refused, saying she would have to call them directly. There were 3 men at the desk and no customers there. Two of them were playing on their phones and the other just stood there with his arms crossed staring at us until we left. Just to note we were upset about not having a vehicle and the poor customer service, and I expressed this, however we were not rude or abusive in any way. I have traveled all over the world and I can honestly say this was one of the worst customer service experiences I have ever had. In the end it took us 5 hours and 400$ more to get a vehicle elsewhere. Easirent may look like a good price deal, but beware, you get what you pay for.

Upon returning my rental. Whomever processeed the car back into the system, entered the return date incorrectly, this charging the 500 deposit to my account. It took a month for them to figure out why I was charged. It was the manager of the rental location whom figured it out and submitted a refund request. 4 months ago!. He found where the car had been rented out to another person 2 days prior to the incorect return date entered. If I still had the car you could have not rented it to some one else... this is not rocket science. For 3 months this refund has been processing yet Never processed. This is no error of mine. This is an employee error. Yet at my expense. The call center people have laughed at me, high up on me, not 1 manager has called me back, in 3 months.

I was on the hunt for a small to midsize SUV and decided to book a Jeep Liberty or something similar in the compact SUV category through Expedia. I even prepaid for my reservation (check out the photo). However, when I arrived at Easirent, they informed me that the Jeep Liberty was not in their compact SUV category. They stated that because I booked through a third party (Expedia), they were not responsible for the classification/description. Instead, they offered me a Nissan Kicks for my reservation, which is more like a hatchback similar to a Golf. They claimed that the Nissan Kicks was their compact SUV.

To make matters worse, they then tried to upsell me on insurance. They said that if I purchased insurance from them, they would upgrade me for free. However, when I told them that I already had insurance, they retracted their offer. I was ready to walk away, but unfortunately, I had already prepaid for my reservation. In the end, they didn't seem to care about my dissatisfaction and ended up charging me an upgrade fee (as seen in the photo) just so I could get a Nissan Rogue, which is similar in size to the Jeep Liberty that I had originally reserved.

My first mistake was using Easirent, and my second mistake was prepaying. I will never use them again and will advise anyone who asks to steer clear of them. It's frustrating to have your expectations shattered, especially when you've already paid for something. I hope that Easirent can improve their communication and customer service in the future.

This place is a complete mess. I wouldn't recommend it to anyone. The staff seemed unorganized and unprofessional. There were a lot of people waiting around while only one guy was doing any work. The others were just standing around eating snacks and talking about their personal lives. It was like something out of a movie.

When we finally got to the rental part, the guy who was helping us was rude and unhelpful. He tried to lie to us about asking us about insurance when he never did. I wasn't going to put up with that kind of attitude, so we left. They didn't even have a paper contract rental agreement. They just had us sign stuff on their end, which seemed sketchy.

When it was time to get the car, we had to wait around again. Nobody seemed to know what was going on. It was frustrating and a waste of time. I would recommend going with a more reputable company if you want to avoid this kind of hassle.

On a side note, I would also advise keeping an eye on your teenage daughters if you bring them here. One of the men working outside kept asking my fourteen-year-old daughter how old she was. She didn't tell me about it until days later, but if she had told me earlier, I would have been furious. It's not a safe environment for young girls.

Overall, I would say that this place is not worth the trouble. The staff is unprofessional, and the whole experience was frustrating. Save yourself the headache and go somewhere else.

I had a reservation with Easirent at Miami Airport and paid for it in advance. However, I was disappointed to find out that their office was not actually located at the airport. To make matters worse, my flight was delayed and I ended up arriving at 7:40 pm instead of the scheduled 5:30 pm pickup time. Unfortunately, the Easirent offices close at 8 pm, so there was no shuttle available to take me there.

I tried calling Easirent over 10 times to let them know that I was on my way, but no one answered the phone. I needed a car to get to my final destination, so I had to rent one from another rental company at the airport. I then tried to cancel my reservation with Easirent and get a refund, but my request was denied. As a result, I ended up paying for two rentals, which was frustrating and disappointing.

I was extremely dissatisfied with the service provided by Easirent and I will never rent from them again. It is misleading to advertise as a rental company at the airport when their offices close so early. Additionally, listing a phone number for customer service that is never answered is unacceptable. Even when an Expedia agent tried to contact them to cancel my reservation, it took four days to get a response.

Overall, this was the worst service I have ever encountered from a rental car company. I would not recommend Easirent to anyone and advise others to avoid them at all costs.

So, I recently had an experience with Easirent and I must say, it was quite similar to what other reviewers have mentioned. I rented a car for a week through carrentals.com, which is an Expedia site, and paid $51 in advance. I made sure to read the terms and conditions carefully before making the reservation.

When I arrived at the rental site, I was pleasantly surprised that their shuttle arrived within 30-35 minutes. However, my excitement was short-lived as I overheard a lady exiting the office and loudly exclaiming to the customers waiting in line, "you are all crazy to rent from these people". This immediately set off alarm bells in my head.

At the counter, I was informed that I wouldn't be given the car unless I purchased their insurance for $65. This was a condition that I could see on their own homepage, and they didn't care about the terms and conditions that I had agreed to on Expedia. I decided to take their shuttle back to the airport and rented a car from Alamo instead. The experience with Alamo was smooth and pleasant, with no hidden costs. I ended up paying the same $65 (I never got back the original $51 I prepaid), but at least my additional money didn't go to jerks.

This experience has also made me more cautious about dealing with companies through Expedia in the future. I will certainly not blindly trust any company that they offer me from now on. It's always better to do your research and read the fine print before making any reservations.

This car rental company, Easirent, is the absolute worst! I wouldn't even give them one star if I could! I made a reservation through their website and flew all the way from Chicago to North Carolina, arriving on time. However, when I went to pick up the "free" shuttle to get to the rental location, I was told that they were out of cars. Can you believe it? What was I supposed to do? I was stranded! The manager's response was to call an Uber. What kind of service is that? I reserved a car and I needed a car. But apparently, my reservation meant nothing to them.

After waiting for two hours, someone finally returned a car. The manager told me that he was going to clean it up and come get me. However, another half hour went by and when I went to the garage, I found all the employees sitting huddled in a corner, talking, laughing, and ignoring the fact that I was waiting. The manager then proceeded to tell me that he didn't have the key. I was ready to pull my hair out! When were they going to inform me? I know I saw a key when the customer walked in to return the car. I looked on the counter and there it was, just sitting there! They were too busy socializing to worry about anyone of us sitting in the waiting area!

Finally, they gave me the car keys to a filthy, dirty car. This was truly a very, very poorly managed business! Buyers beware!

I gotta say, I'm with all the other folks who left negative reviews about Easirent. I had a pretty rough time with them when I returned my rental car. The guy at the office did a check and found a little scratch and a bump that I hadn't even noticed. My contract said I had to pay 450? for damages, and he told me I was definitely gonna lose that money. I couldn't believe it - how could such tiny little marks cost so much? But he said I'd also have to pay for the days the car was in the garage (he said it had to be there for at least three days). I asked him to send me the bill so I could check the garage costs myself (and make sure they were actually gonna take the car there), but he said that was confidential.

But wait, there's more! A few days later, they sent me the bill and it was for 600? instead of the 450? we'd agreed on. I tried to get in touch with them a bunch of times (phone, website chat, email) to ask why, but nobody would help me out. Finally, after a whole week, they got back to me and said that the three days the car was in the garage weren't covered by the insurance, so I had to pay 50? per day. What a nightmare! The customer service was terrible and they didn't seem to care about being honest or ethical.

Honestly, I wouldn't recommend Easirent to anyone. It's just not worth the hassle and the risk of getting ripped off.

I was really bummed when I got to the rental spot thinking I only had to pay $160, but then the dude who works there told me that it's the law that we gotta get their insurance, even though I already had insurance through Priceline. Plus, they had a bunch of other fees, like a $250 deposit that might take a whole month to get back, or if we didn't have that, then a $50 deposit that we wouldn't get back at all. So we ended up paying $331, which was way more than I thought. We were so tired from traveling all day that I was worried if I said no to the insurance and deposit, they'd kick us out. (The area around the store wasn't very friendly, and I was there with my three kids.) So we just paid up and went outside to the car. But as soon as we opened the doors, the smell of weed hit us. It was so strong! I felt really scared and uncomfortable after dealing with the salesman, so I just wanted to leave. We left the windows open a bit and put in an air freshener, but the car still smelled bad when we brought it back. And to make things worse, the windshield was super dirty, so we could hardly see where we were going. I was so upset. The whole experience was terrible. I ended up paying twice as much as I thought I would, and I'm really disappointed. Next time, I'll definitely go with a more well-known company.

I arrived at PIE airport early in the morning, hoping to quickly rent a car from Easirent. However, my experience with this company was far from easy. After waiting for the shuttle to arrive for 25 minutes, I finally spoke to Raquel who assured me that it would be there soon. When it finally arrived, we picked up two other couples before heading to the Sleep Inn where the check-in process was located in a hallway of the hotel.

Upon arrival, we were told to wait in the dining area and fill out our information from a scan code. One couple was called after 12 minutes, but the rest of us had to wait for over an hour and a half. Raquel was the only person working at the rental desk and she seemed overwhelmed with the amount of people waiting. She was also on a personal call for a while, which made the wait even longer.

When Raquel finally came out to help us, she told us that the computer was frozen and she was working with IT to fix it. This caused even more delays and frustration. I couldn't believe that a car rental company would have such poor customer service and no understanding of how to run a business efficiently.

I would not recommend Easirent to anyone. It's a fly-by-night company with only two people working, one of whom drives the shuttle and cleans cars, while the other checks in customers and cleans cars. They clearly don't respect people's time and don't seem to care about providing good customer service. Save yourself the hassle and pay extra to rent from a more reputable company.

is a small rental car agency that I decided to give a try. I booked my rental car through Priceline, but I won't be using them again. The Easirent website advertised a shuttle to the airport site, but when I arrived, I found out that it wasn't actually at the airport. The clerk was a bit of a slime-bag and insisted on getting my wife's phone number, even though she wasn't going to be driving the car. Then he asked for my insurance card, which I didn't think was necessary since I had a good credit card and driver's license. The itinerary didn't mention anything about needing to provide proof of insurance. The clerk was rude and told me to call my insurance agent and put them on the phone with him, even though it was after 7pm. I didn't think this was necessary since I rent cars often and have never had to do this before. He also told me that I should always have my proof of auto insurance on me, which seemed a bit excessive. I told him no and we exchanged some expletives. His associate was hoping for things to escalate, but I didn't fall for it. I should have known that their shuttle, which smelled like port-o-potty sanitizer, was a sign of an impending scam. They were just trying to make me purchase their insurance, and who knows what else? We decided to take an Uber back to the airport and rented from a reputable agent/agency instead. It was a much better experience without all the unnecessary BS.

I recently booked a car rental through Priceline and was given Easirent as my rental company. Let me tell you, it was not an easy experience. First off, I had to wait a whopping 45 minutes for the shuttle to arrive and when it did, there was no name on the van. It was very confusing and I was unsure if it was even the right shuttle. To make matters worse, the step up into the van was very high and I had no idea how I was going to get in. The driver suggested pushing me up and in, which was not a comfortable option for me as a senior disabled woman. He even put his hand on my back, which was completely inappropriate. It's common decency to not touch a stranger, especially a woman's back. Easirent needs to train their employees better before they have a lawsuit for sexual assault.

After finally arriving at the rental location, I waited another 45 minutes with no progress being made. I had already pre-signed in, but they still asked for the same information twice. I even scanned in my license and insurance card, but they still wanted to do it again. It was a frustrating experience to say the least.

To add insult to injury, I was then told that if I didn't pay $50 for a transponder, I would be charged $25 for any tolls I go through, even if I paid cash. On top of that, they said they were holding $250 for three to five business days AFTER I returned the car. This was unacceptable to me. What if the next person who rented the car got into an accident? I've never returned a rental car without it being thoroughly checked for damage, gas level, etc. I can't imagine what would happen if I returned the car and something was wrong with it.

Overall, I would not recommend Easirent. It's not worth the savings. The experience was frustrating and uncomfortable, and I wouldn't want anyone else to go through what I did.

I had reservations for 2 cars in Orlando (for a total of 16 passengers) that were made thru Expedia/AARP Travel. Our flight was delayed and when I called the number for the shuttle pickup, I received a message they were CLOSED. My confirmed reservations did not indicate their hours of operation and since they accepted a late night reservation, I expected they were open late. Apparently, this is not the case. When I called the next morning to arrange to pick up the cars, I was told that since we were a "no show" the prepaid reservations had been cancelled, with no refunds available. This is not right! AARP is not able to assist with this situation. When I called Easirent they continually transfered me to a voice mail that is too full to accept any more messages. What a SCAM business. I suggest you do not do business with this company. I have reached out to my credit card company since no services were provided.

On Thursday 3/16 I arrived at your Charlotte Easirent Car garage to pickup my
Rental vehicle which I had booked through EXPEDIA with a reservation.
Pricing and rewards
Pricing
Car rental fee $117.88
Taxes and fees $46.45
Total $164.33
Pay at pick-up
Easirent
• Confirmation: #US150223059875TG
• Expedia itinerary: [protected]
The agent asked if I wanted to purchase the insurance which I said NO I did not want it.
I provided him my Car Insurance Card and he stated that’s not good enough, I need to see your policy. I stated I have used the card in the past without any problems. He stated that its not good enough I need to confirm how much coverage you have? I asked him to call the 1800 number on the card and he said he would not do that and its $40.00 per day for insurance. I stated I would decline he told me well your not getting the car! So I was charged the additional coverage fees. In addition he asked If I had a Turn Pike pass. I stated I did not and he said that’s $10.00 per day extra. I told him where I was going and asked would I be on any toll roads. He stated I am not from here so I don’t know. He told me if I don’t pay the extra $10.00 per day and went through any tolls it would be a $25.00 per day Administrative fee plus the tolls. Well that was not true I could pay by MAIL. So once again I was charged the additional fees. Also the car was filthy on the outside. I have pictures if necessary. The interior was clean but the windows on the inside were not. I had to stop at a gas station to get paper towels to clean the windows on the interior and exterior. So at the end of the day my fees were over $300.00, I still don’t have a receipt and was charged a $250.00 dollar deposit which I have not received back at this time. After review I surely hope that this is corrected and these additional fees are refunded. Depending upon your reply will depend on my review. Sincerely
Tom Gaona JR,
204 Kilbirnie Drive
Moon Township, PA [protected]
[protected]

I picked up my car in the downtown fort lauderdale location on March 10/23. my easirent confirmation # is APRL01EC62. I have legitimate car insurance from my Canadian insurer which I showed to the man renting me the car. I even have an add on, on my insurance fully covering my rentals anywhere. He told me because it was not a yankee insurance but some foreign insurance that I would have to pay 19.99 liability insurance a day even though my insurance covers north america. This is extortion. I have rented from MANY MANY companies before and this has NEVER happened. I will NEVER rent from this extortion racket again,. I did show him my pink slip which was proof of insurance.

I rented a car on-line for 5 days at $222.00. When I got to the Ft. Lauderdale office in the midst of and industrial area 3 miles from the airport, the clerk said he couldn't rent me the car without Insurance. Being stuck in some remote area and needing a car to get anywhere, I had no other choice. For 5 day rental is cost me another $77 dollars.

This is a Scam company.

Never again will I rent from this United Kingdom Company.

Rental Reference number- 2865666 Feb 11th . 2023.

My total charge to rent the car was $295.50. EASIRENT charged my credit card on 09/23/2022 for $295.50. On 09/29/2022, EASIRENT charged my credit card another $295.50. I sent emails no response. I called and was told that they would get back to me on the day of the call. Never received a return call.

I returned the car the way I received it.

Glen Williams

Ref#- 2738371

we flew into ft lauderdale florida on the 20th of June. We were supposed to pick up our car by 10:30am. Because of delay after delay we did not get to the rental until about 3:00pm. They had given our car away and we had to get a bigger car and was charged &100.00 more. I am sending this to see if I can get it back. They should have got details about delays. You can either Call me @ [protected] or Email me @ [protected]@gmail.com Thanks Michael Hertel

(Rental Agreement #2601111) This was our first - and LAST - time renting a car with Easirent. We rented a car from the JAX airport location, and experienced the WORST customer service and car rental in 30+ years of travel. The hair-pin ride shuttle from JAX brought us to a tiny office staffed with 2 extremely rude, pissed-off employees whose only concern is to try and upsell EVERY customer an additional liability insurance plan that’s stated in the fine print of the purchase agreement.  We were told we could not decline their supplemental liability coverage and use our credit card's insurance coverage UNLESS we provided proof of our current auto policy, which thankfully I had, but this has NEVER been a requirement with ANY major car rental company we've used and is a deceitful way to extort extra fees to purchase unnecessary insurance coverage.  The 2 staff members were TOTALLY RUDE and their "efficient method" of assigning cars was searching through a ridiculous little basket of keys! It was appalling and ludicrous.  The SUV we rented was NOT cleaned or the “sanitized vehicle” the website promised. It was FILTHY INSIDE and STUNK horribly of CIGARETTE SMOKE which inflamed my husband's asthma. We had to use our OWN disinfectant wipes to clean the steering wheel, controls, doors etc and the wipes were FILTHY!  Additionally, the exterior was full of dents & chips (which we documented w/pictures). This was only a 2.5 day rental, so we stuck it out, but had it been longer, we would've returned the car IMMEDIATELY and rented elsewhere.  The entire experience was AWFUL and I will post this review on EVERY SITE I can to expose what a HORRIBLE, MONEY-GRUBBING company Easirent is and  will tell as many people and websites as possible to NEVER rent from this disgusting, obnoxious company.  This is an APPALLING, LOW-QUALITY car rental company that NO amount of discount is worth. 

I rented a car through Expedia they charged my card and Easirent charged my card I told the man I had already paid for it he said my card had not been charged and they would put a security deposit on hold, I was charged twice. This happened February 20-24 confirmation number 2495437. I also extended my rental from the 24th to 26th was told that I would get a receipt via email never received it, which is needed for my company. This is the worst company I have ever dealt with.

They are misleading and unethical and take advantage of foreign travelers. Traveling from the US to the UK in October 2021 I rented a vehicle through them. It was clearly indicated in the quote that the fee included insurance. We paid in full and left for England thinking everything was in order. Upon arrival I went to the location in Manchester. I was told I would have to pay an additional 957 GBP for insurance. I explained that the quote clearly stated that it was included. There was no full explanation but a vague indication that the additional fee would be refunded when I returned the car undamaged - which I did. Well, no more damage that the poor thing already had as it had several dents, scratches and long gouges along the sides. Nevertheless, none of that damage was incurred while I was driving it. When I returned the vehicle in December, I tried to reason with the manager about the addition insurance coverage. He explained to me that this fee was charged only to US and Canadian drivers and that the extra insurance charge would not show up on their site if we had booked in our perspective countries. He did say that if I could prove that the quote stated insurance was covered that he would refund it. I had someone in the US get on-line as though they were making a booking and send me the screenshot. It clearly showed insurance was included. I forwarded this to the manager a few hours later and still have heard nothing. I tried to reason with their customer service and found out that since my booking is complete, they will not refund me the additional cost. This is fraudulent in every possible way. They clearly take advantage for foreign travelers. What are you supposed to do once you get there and realize their unethical additional charge? Shameful. I would never recommend this business - ever. I gave them a chance to make it right, but they have made it clear they do not intend to be decent and courteous and to do the right thing. I will seek further action as no one should ever be deceived in this way.