Menu
Write a review
File a complaint
Easirent Customer Service Phone, Email, Contacts

Easirent
Reviews and Complaints

www.easirent.com

Learn how the rating is calculated

1.2 3 Reviews 77 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Easirent Reviews 3

ComplaintsBoard
B
10:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Easirent Horrible

HORRIBLE! Horrible ustomer service, horrible wait times. Checking a car out with easirent felt like jail. The people were rude, indifferent and exceedingly unhelpful. They did their very best to squeeze as much money out of me as possible. Today, four weeks after the rental, im charged another $35 for a $3 toll? There were no warnings no options and no other roads to take, or even a way to pay. Easirent would much rather sit in the shadows waiting to pounce on another $30 charge! Easirent is hands down the absolute WORST rental service. Whose main ambition is to line their pockets. DO NOT USE. I REPEAT DO NOT USE! They're thee absolute worst. I look forward to watching their business crumble

Read full review of Easirent
Hide full review
ComplaintsBoard
J
Verified customer The reviewer confirmed their account using Google. Learn more

Easirent Terrible car rental company

DO NOT USE THIS COMANY! If I could give 0 stars I would. I regretfully should have read more reviews in advance of our trip. My family and I were traveling to Houston for a youth softball tournament. We reserved a vehicle on Priceline weeks in advance. When we arrived at Easirent to pick up our vehicle we were told there were no vehicles left at all and that is our problem. We were not notified in advance of this and spent over an hour shuttling to Easirent and back to airport to try to source another vehicle.

As we are unfamiliar with the area we asked if there was anywhere else we could go to obtain a vehicle. We were told that was our problem not theirs. I asked to use their phone to call priceline so i didnt have to pay the cost of the phone call and was told no. When on my phone with priceline, the service rep asked to speak with them and they refused, saying she would have to call them directly. There were 3 men at the desk and no customers there. Two of them were playing on their phones and the other just stood there with his arms crossed staring at us until we left. Just to note we were upset about not having a vehicle and the poor customer service, and I expressed this, however we were not rude or abusive in any way. I have traveled all over the world and I can honestly say this was one of the worst customer service experiences I have ever had. In the end it took us 5 hours and 400$ more to get a vehicle elsewhere. Easirent may look like a good price deal, but beware, you get what you pay for.

Recommendation: DO NOT USE!!

Read full review of Easirent
Hide full review
ComplaintsBoard
D
Verified customer The reviewer confirmed their account using Google. Learn more

Easirent Won't return my $500 deposit taken in error

Upon returning my rental. Whomever processeed the car back into the system, entered the return date incorrectly, this charging the 500 deposit to my account. It took a month for them to figure out why I was charged. It was the manager of the rental location whom figured it out and submitted a refund request. 4 months ago!. He found where the car had been rented out to another person 2 days prior to the incorect return date entered. If I still had the car you could have not rented it to some one else... this is not rocket science. For 3 months this refund has been processing yet Never processed. This is no error of mine. This is an employee error. Yet at my expense. The call center people have laughed at me, high up on me, not 1 manager has called me back, in 3 months.

Recommendation: Do not post a deposit on a card that's tied to your normal account.

Read full review of Easirent
Update by Delia Roseman

My rental was on August 29th through September 4th. The employee when processing the car back into they system made a mistake on the return date. He entered the 6th instead of the 4th. Then a charge for $500 was taken out of my account. It took a month of daily phone calls to finally identify what had happened. The $500 was my deposit, charged to my card, returned to my card, then days after the return was charged again to my card. The location manager in Austin TX, was the hero who figured it out. He seen that the car return date was the 6th. I said no sir, I have proof it was returned the 4th. He asked for a moment to look in to the matter. Shortly after he advised, he found the error and proof needed. The car had been rented to some one else on the 5th. How could it be rented to another if I still had the car,? Right. It was an error made by an employee. The manager said he submitted a refund request could take up to 10 business days to be refunded back to my account... 3 months later! Easirental still has my money. Not 1 manager has called me back. The call center has intentionally hung up on me, laughed, left me on hold. They are Rude and think it's funny to mock me. One 4 days ago said. Ma'am you have to wait for.the refund to be processed...? ? When is that, it's been 3 months... well ma'am there are other people ahead of you? What? You unlawfully took $500 from me, and now you won't give it back. No one wants to resolve it. No one can tell me how long this is going to be, why it's been this long nor provide any supporting documents a refund has even been submitted. This is against the law and after 3 months of failed resolutions from this company to do the right thing, return my money you took in error! I guess I am going to have to do this the hard way. Easirent isn't worth enough to compensate me for this..the whole company isn't worth enough. Yet it is now going to cost you more than $500. I'm not making threats, you can interpret that however you want to. I'm just saying this can not go another second unresolved.

Hide full review

Easirent Complaints 77

ComplaintsBoard
N
3:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent's Deceptive Rental Practices: A Warning to Future Customers

I was on the hunt for a small to midsize SUV and decided to book a Jeep Liberty or something similar in the compact SUV category through Expedia. I even prepaid for my reservation (check out the photo). However, when I arrived at Easirent, they informed me that the Jeep Liberty was not in their compact SUV category. They stated that because I booked through a third party (Expedia), they were not responsible for the classification/description. Instead, they offered me a Nissan Kicks for my reservation, which is more like a hatchback similar to a Golf. They claimed that the Nissan Kicks was their compact SUV.

To make matters worse, they then tried to upsell me on insurance. They said that if I purchased insurance from them, they would upgrade me for free. However, when I told them that I already had insurance, they retracted their offer. I was ready to walk away, but unfortunately, I had already prepaid for my reservation. In the end, they didn't seem to care about my dissatisfaction and ended up charging me an upgrade fee (as seen in the photo) just so I could get a Nissan Rogue, which is similar in size to the Jeep Liberty that I had originally reserved.

My first mistake was using Easirent, and my second mistake was prepaying. I will never use them again and will advise anyone who asks to steer clear of them. It's frustrating to have your expectations shattered, especially when you've already paid for something. I hope that Easirent can improve their communication and customer service in the future.

Read full review of Easirent
Hide full review
ComplaintsBoard
R
2:33 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Unprofessional Staff and Frustrating Experience: A Review of [Company Name]

This place is a complete mess. I wouldn't recommend it to anyone. The staff seemed unorganized and unprofessional. There were a lot of people waiting around while only one guy was doing any work. The others were just standing around eating snacks and talking about their personal lives. It was like something out of a movie.

When we finally got to the rental part, the guy who was helping us was rude and unhelpful. He tried to lie to us about asking us about insurance when he never did. I wasn't going to put up with that kind of attitude, so we left. They didn't even have a paper contract rental agreement. They just had us sign stuff on their end, which seemed sketchy.

When it was time to get the car, we had to wait around again. Nobody seemed to know what was going on. It was frustrating and a waste of time. I would recommend going with a more reputable company if you want to avoid this kind of hassle.

On a side note, I would also advise keeping an eye on your teenage daughters if you bring them here. One of the men working outside kept asking my fourteen-year-old daughter how old she was. She didn't tell me about it until days later, but if she had told me earlier, I would have been furious. It's not a safe environment for young girls.

Overall, I would say that this place is not worth the trouble. The staff is unprofessional, and the whole experience was frustrating. Save yourself the headache and go somewhere else.

Read full review of Easirent
Hide full review
ComplaintsBoard
C
1:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent at Miami Airport: Misleading Advertising and Poor Customer Service

I had a reservation with Easirent at Miami Airport and paid for it in advance. However, I was disappointed to find out that their office was not actually located at the airport. To make matters worse, my flight was delayed and I ended up arriving at 7:40 pm instead of the scheduled 5:30 pm pickup time. Unfortunately, the Easirent offices close at 8 pm, so there was no shuttle available to take me there.

I tried calling Easirent over 10 times to let them know that I was on my way, but no one answered the phone. I needed a car to get to my final destination, so I had to rent one from another rental company at the airport. I then tried to cancel my reservation with Easirent and get a refund, but my request was denied. As a result, I ended up paying for two rentals, which was frustrating and disappointing.

I was extremely dissatisfied with the service provided by Easirent and I will never rent from them again. It is misleading to advertise as a rental company at the airport when their offices close so early. Additionally, listing a phone number for customer service that is never answered is unacceptable. Even when an Expedia agent tried to contact them to cancel my reservation, it took four days to get a response.

Overall, this was the worst service I have ever encountered from a rental car company. I would not recommend Easirent to anyone and advise others to avoid them at all costs.

Read full review of Easirent
Hide full review

Is Easirent Legit?

Easirent earns a trustworthiness rating of 11%

Not worth the risk. Protect yourself and your money by staying away from Easirent.

Our conclusion: ComplaintsBoard's detailed research into Easirent's operations indicates high risk and questionable legitimacy. We strongly recommend that potential customers avoid dealing with Easirent to protect their personal and financial well-being. If you’ve had a negative experience with this company, please report it to ComplaintsBoard by submitting a complaint.

With only 5% of 3 complaints being resolved, Easirent slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Easirent protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Easirent. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • We found clear and detailed contact information for Easirent. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
  • Easirent.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Easirent.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Easirent.com you are considering visiting, which is associated with Easirent, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Easirent website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
ComplaintsBoard
W
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Beware of Easirent: Hidden Costs and Unpleasant Experience

So, I recently had an experience with Easirent and I must say, it was quite similar to what other reviewers have mentioned. I rented a car for a week through carrentals.com, which is an Expedia site, and paid $51 in advance. I made sure to read the terms and conditions carefully before making the reservation.

When I arrived at the rental site, I was pleasantly surprised that their shuttle arrived within 30-35 minutes. However, my excitement was short-lived as I overheard a lady exiting the office and loudly exclaiming to the customers waiting in line, "you are all crazy to rent from these people". This immediately set off alarm bells in my head.

At the counter, I was informed that I wouldn't be given the car unless I purchased their insurance for $65. This was a condition that I could see on their own homepage, and they didn't care about the terms and conditions that I had agreed to on Expedia. I decided to take their shuttle back to the airport and rented a car from Alamo instead. The experience with Alamo was smooth and pleasant, with no hidden costs. I ended up paying the same $65 (I never got back the original $51 I prepaid), but at least my additional money didn't go to jerks.

This experience has also made me more cautious about dealing with companies through Expedia in the future. I will certainly not blindly trust any company that they offer me from now on. It's always better to do your research and read the fine print before making any reservations.

Read full review of Easirent
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent Car Rental: A Nightmare Experience - Buyer Beware!

This car rental company, Easirent, is the absolute worst! I wouldn't even give them one star if I could! I made a reservation through their website and flew all the way from Chicago to North Carolina, arriving on time. However, when I went to pick up the "free" shuttle to get to the rental location, I was told that they were out of cars. Can you believe it? What was I supposed to do? I was stranded! The manager's response was to call an Uber. What kind of service is that? I reserved a car and I needed a car. But apparently, my reservation meant nothing to them.

After waiting for two hours, someone finally returned a car. The manager told me that he was going to clean it up and come get me. However, another half hour went by and when I went to the garage, I found all the employees sitting huddled in a corner, talking, laughing, and ignoring the fact that I was waiting. The manager then proceeded to tell me that he didn't have the key. I was ready to pull my hair out! When were they going to inform me? I know I saw a key when the customer walked in to return the car. I looked on the counter and there it was, just sitting there! They were too busy socializing to worry about anyone of us sitting in the waiting area!

Finally, they gave me the car keys to a filthy, dirty car. This was truly a very, very poorly managed business! Buyers beware!

Read full review of Easirent
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent Review: Terrible Customer Service and Hidden Fees

I gotta say, I'm with all the other folks who left negative reviews about Easirent. I had a pretty rough time with them when I returned my rental car. The guy at the office did a check and found a little scratch and a bump that I hadn't even noticed. My contract said I had to pay 450? for damages, and he told me I was definitely gonna lose that money. I couldn't believe it - how could such tiny little marks cost so much? But he said I'd also have to pay for the days the car was in the garage (he said it had to be there for at least three days). I asked him to send me the bill so I could check the garage costs myself (and make sure they were actually gonna take the car there), but he said that was confidential.

But wait, there's more! A few days later, they sent me the bill and it was for 600? instead of the 450? we'd agreed on. I tried to get in touch with them a bunch of times (phone, website chat, email) to ask why, but nobody would help me out. Finally, after a whole week, they got back to me and said that the three days the car was in the garage weren't covered by the insurance, so I had to pay 50? per day. What a nightmare! The customer service was terrible and they didn't seem to care about being honest or ethical.

Honestly, I wouldn't recommend Easirent to anyone. It's just not worth the hassle and the risk of getting ripped off.

Read full review of Easirent
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Disappointing Rental Experience: Hidden Fees, Unfriendly Staff, and Strong Weed Smell

I was really bummed when I got to the rental spot thinking I only had to pay $160, but then the dude who works there told me that it's the law that we gotta get their insurance, even though I already had insurance through Priceline. Plus, they had a bunch of other fees, like a $250 deposit that might take a whole month to get back, or if we didn't have that, then a $50 deposit that we wouldn't get back at all. So we ended up paying $331, which was way more than I thought. We were so tired from traveling all day that I was worried if I said no to the insurance and deposit, they'd kick us out. (The area around the store wasn't very friendly, and I was there with my three kids.) So we just paid up and went outside to the car. But as soon as we opened the doors, the smell of weed hit us. It was so strong! I felt really scared and uncomfortable after dealing with the salesman, so I just wanted to leave. We left the windows open a bit and put in an air freshener, but the car still smelled bad when we brought it back. And to make things worse, the windshield was super dirty, so we could hardly see where we were going. I was so upset. The whole experience was terrible. I ended up paying twice as much as I thought I would, and I'm really disappointed. Next time, I'll definitely go with a more well-known company.

Read full review of Easirent
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent: A Nightmare Rental Experience at PIE Airport

I arrived at PIE airport early in the morning, hoping to quickly rent a car from Easirent. However, my experience with this company was far from easy. After waiting for the shuttle to arrive for 25 minutes, I finally spoke to Raquel who assured me that it would be there soon. When it finally arrived, we picked up two other couples before heading to the Sleep Inn where the check-in process was located in a hallway of the hotel.

Upon arrival, we were told to wait in the dining area and fill out our information from a scan code. One couple was called after 12 minutes, but the rest of us had to wait for over an hour and a half. Raquel was the only person working at the rental desk and she seemed overwhelmed with the amount of people waiting. She was also on a personal call for a while, which made the wait even longer.

When Raquel finally came out to help us, she told us that the computer was frozen and she was working with IT to fix it. This caused even more delays and frustration. I couldn't believe that a car rental company would have such poor customer service and no understanding of how to run a business efficiently.

I would not recommend Easirent to anyone. It's a fly-by-night company with only two people working, one of whom drives the shuttle and cleans cars, while the other checks in customers and cleans cars. They clearly don't respect people's time and don't seem to care about providing good customer service. Save yourself the hassle and pay extra to rent from a more reputable company.

Read full review of Easirent
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Unprofessional and Deceptive: My Experience with Easirent Car Rental

is a small rental car agency that I decided to give a try. I booked my rental car through Priceline, but I won't be using them again. The Easirent website advertised a shuttle to the airport site, but when I arrived, I found out that it wasn't actually at the airport. The clerk was a bit of a slime-bag and insisted on getting my wife's phone number, even though she wasn't going to be driving the car. Then he asked for my insurance card, which I didn't think was necessary since I had a good credit card and driver's license. The itinerary didn't mention anything about needing to provide proof of insurance. The clerk was rude and told me to call my insurance agent and put them on the phone with him, even though it was after 7pm. I didn't think this was necessary since I rent cars often and have never had to do this before. He also told me that I should always have my proof of auto insurance on me, which seemed a bit excessive. I told him no and we exchanged some expletives. His associate was hoping for things to escalate, but I didn't fall for it. I should have known that their shuttle, which smelled like port-o-potty sanitizer, was a sign of an impending scam. They were just trying to make me purchase their insurance, and who knows what else? We decided to take an Uber back to the airport and rented from a reputable agent/agency instead. It was a much better experience without all the unnecessary BS.

Read full review of Easirent
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent Car Rental Review: Frustrating Experience with Poor Customer Service and Inappropriate Behavior

I recently booked a car rental through Priceline and was given Easirent as my rental company. Let me tell you, it was not an easy experience. First off, I had to wait a whopping 45 minutes for the shuttle to arrive and when it did, there was no name on the van. It was very confusing and I was unsure if it was even the right shuttle. To make matters worse, the step up into the van was very high and I had no idea how I was going to get in. The driver suggested pushing me up and in, which was not a comfortable option for me as a senior disabled woman. He even put his hand on my back, which was completely inappropriate. It's common decency to not touch a stranger, especially a woman's back. Easirent needs to train their employees better before they have a lawsuit for sexual assault.

After finally arriving at the rental location, I waited another 45 minutes with no progress being made. I had already pre-signed in, but they still asked for the same information twice. I even scanned in my license and insurance card, but they still wanted to do it again. It was a frustrating experience to say the least.

To add insult to injury, I was then told that if I didn't pay $50 for a transponder, I would be charged $25 for any tolls I go through, even if I paid cash. On top of that, they said they were holding $250 for three to five business days AFTER I returned the car. This was unacceptable to me. What if the next person who rented the car got into an accident? I've never returned a rental car without it being thoroughly checked for damage, gas level, etc. I can't imagine what would happen if I returned the car and something was wrong with it.

Overall, I would not recommend Easirent. It's not worth the savings. The experience was frustrating and uncomfortable, and I wouldn't want anyone else to go through what I did.

Read full review of Easirent
Hide full review
ComplaintsBoard
J
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Easirent car rental

I had reservations for 2 cars in Orlando (for a total of 16 passengers) that were made thru Expedia/AARP Travel. Our flight was delayed and when I called the number for the shuttle pickup, I received a message they were CLOSED. My confirmed reservations did not indicate their hours of operation and since they accepted a late night reservation, I expected they were open late. Apparently, this is not the case. When I called the next morning to arrange to pick up the cars, I was told that since we were a "no show" the prepaid reservations had been cancelled, with no refunds available. This is not right! AARP is not able to assist with this situation. When I called Easirent they continually transfered me to a voice mail that is too full to accept any more messages. What a SCAM business. I suggest you do not do business with this company. I have reached out to my credit card company since no services were provided.

Desired outcome: Full refund

Read full review of Easirent
Hide full review
ComplaintsBoard
T
2:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Car rental

On Thursday 3/16 I arrived at your Charlotte Easirent Car garage to pickup my
Rental vehicle which I had booked through EXPEDIA with a reservation.
Pricing and rewards
Pricing
Car rental fee $117.88
Taxes and fees $46.45
Total $164.33
Pay at pick-up
Easirent
• Confirmation: #US150223059875TG
• Expedia itinerary: [protected]
The agent asked if I wanted to purchase the insurance which I said NO I did not want it.
I provided him my Car Insurance Card and he stated that’s not good enough, I need to see your policy. I stated I have used the card in the past without any problems. He stated that its not good enough I need to confirm how much coverage you have? I asked him to call the 1800 number on the card and he said he would not do that and its $40.00 per day for insurance. I stated I would decline he told me well your not getting the car! So I was charged the additional coverage fees. In addition he asked If I had a Turn Pike pass. I stated I did not and he said that’s $10.00 per day extra. I told him where I was going and asked would I be on any toll roads. He stated I am not from here so I don’t know. He told me if I don’t pay the extra $10.00 per day and went through any tolls it would be a $25.00 per day Administrative fee plus the tolls. Well that was not true I could pay by MAIL. So once again I was charged the additional fees. Also the car was filthy on the outside. I have pictures if necessary. The interior was clean but the windows on the inside were not. I had to stop at a gas station to get paper towels to clean the windows on the interior and exterior. So at the end of the day my fees were over $300.00, I still don’t have a receipt and was charged a $250.00 dollar deposit which I have not received back at this time. After review I surely hope that this is corrected and these additional fees are refunded. Depending upon your reply will depend on my review. Sincerely
Tom Gaona JR,
204 Kilbirnie Drive
Moon Township, PA [protected]
[protected]

Read full review of Easirent and 1 comment
Hide full review
1 comment
Add a comment
S
S
Steve Rogers
US
Send a message
May 31, 2023 1:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I waited 1 hour before I was picked up at airport- despite providing flight number and arrival times to rental agency

when I didnt purchase their insurance they demanded I contact my insurance agent and provide declaration forms from my original contract between myself and my insurance company- its a miracle I had their number on me and it was a week day-so office opened

I was charged a 250 dollar security deposit which I was told would be returned- IT HASNT BEEN YET

I was not told the office wasnt opened until 0800-so when I returned car early to catch early flight- I had no way to return to airport SO HAD TO CALL UBER

I WILL NEVER USE EASIRENT AGAIN and plan to report their company to better business bureau-

ComplaintsBoard
K
9:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We did absolutely nothing wrong by reserving a car through Kayak and then uploading all of our documents (Drivers License and Insurance Card is what the website asks for) for an easy and smooth check in process at Easirent on Saturday Feb 4, 2023. We get to the location via their shuttle and tip the shuttle driver. We start the check in process and the...

Read full review of Easirent
ComplaintsBoard
J
11:31 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Easirent camry car

I picked up my car in the downtown fort lauderdale location on March 10/23. my easirent confirmation # is APRL01EC62. I have legitimate car insurance from my Canadian insurer which I showed to the man renting me the car. I even have an add on, on my insurance fully covering my rentals anywhere. He told me because it was not a yankee insurance but some foreign insurance that I would have to pay 19.99 liability insurance a day even though my insurance covers north america. This is extortion. I have rented from MANY MANY companies before and this has NEVER happened. I will NEVER rent from this extortion racket again,. I did show him my pink slip which was proof of insurance.

Desired outcome: my money back from insurance i do not need

Read full review of Easirent
Hide full review
ComplaintsBoard
J
2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Scam on Insurance

I rented a car on-line for 5 days at $222.00. When I got to the Ft. Lauderdale office in the midst of and industrial area 3 miles from the airport, the clerk said he couldn't rent me the car without Insurance. Being stuck in some remote area and needing a car to get anywhere, I had no other choice. For 5 day rental is cost me another $77 dollars.

This is a Scam company.

Never again will I rent from this United Kingdom Company.

Rental Reference number- 2865666 Feb 11th . 2023.

Desired outcome: Would like refund of $77 which I turned down when making my reservation.

Read full review of Easirent
Hide full review
ComplaintsBoard
H
5:52 pm EDT

Easirent Charged Twice for the same service

My total charge to rent the car was $295.50. EASIRENT charged my credit card on 09/23/2022 for $295.50. On 09/29/2022, EASIRENT charged my credit card another $295.50. I sent emails no response. I called and was told that they would get back to me on the day of the call. Never received a return call.

I returned the car the way I received it.

Glen Williams

Ref#- 2738371

Desired outcome: Refund overpayment

Read full review of Easirent
View 0 more photos
Hide full review
ComplaintsBoard
M
12:15 pm EDT

Easirent Car Given Away

we flew into ft lauderdale florida on the 20th of June. We were supposed to pick up our car by 10:30am. Because of delay after delay we did not get to the rental until about 3:00pm. They had given our car away and we had to get a bigger car and was charged &100.00 more. I am sending this to see if I can get it back. They should have got details about delays. You can either Call me @ [protected] or Email me @ [protected]@gmail.com Thanks Michael Hertel

Read full review of Easirent
Hide full review
ComplaintsBoard
T
9:57 pm EDT

Easirent Rude customer service and dirty car rental

(Rental Agreement #2601111) This was our first - and LAST - time renting a car with Easirent. We rented a car from the JAX airport location, and experienced the WORST customer service and car rental in 30+ years of travel. The hair-pin ride shuttle from JAX brought us to a tiny office staffed with 2 extremely rude, pissed-off employees whose only concern is to try and upsell EVERY customer an additional liability insurance plan that’s stated in the fine print of the purchase agreement.  We were told we could not decline their supplemental liability coverage and use our credit card's insurance coverage UNLESS we provided proof of our current auto policy, which thankfully I had, but this has NEVER been a requirement with ANY major car rental company we've used and is a deceitful way to extort extra fees to purchase unnecessary insurance coverage.  The 2 staff members were TOTALLY RUDE and their "efficient method" of assigning cars was searching through a ridiculous little basket of keys! It was appalling and ludicrous.  The SUV we rented was NOT cleaned or the “sanitized vehicle” the website promised. It was FILTHY INSIDE and STUNK horribly of CIGARETTE SMOKE which inflamed my husband's asthma. We had to use our OWN disinfectant wipes to clean the steering wheel, controls, doors etc and the wipes were FILTHY!  Additionally, the exterior was full of dents & chips (which we documented w/pictures). This was only a 2.5 day rental, so we stuck it out, but had it been longer, we would've returned the car IMMEDIATELY and rented elsewhere.  The entire experience was AWFUL and I will post this review on EVERY SITE I can to expose what a HORRIBLE, MONEY-GRUBBING company Easirent is and  will tell as many people and websites as possible to NEVER rent from this disgusting, obnoxious company.  This is an APPALLING, LOW-QUALITY car rental company that NO amount of discount is worth. 

Desired outcome: I want a FULL REFUND due to the obnoxious customer service and the DIRTY stinky, smoke-infused car we received.

Read full review of Easirent and 1 comment
Hide full review
1 comment
Add a comment
B
B
Brenda Zirkle
US
Send a message
Aug 04, 2022 8:27 am EDT

We rented a car on June 24 at the Ft lauderdale easirent. Stood in line for over three hours; only six people ahead of me in line. Rude people working in the office. I was told that my car was given away they will give me a smaller car I said no no no! After 30 minutes they told me found one a little bit bigger than what I had reserved which it was not. I had to wait additional 25 minutes. So then I proceeded to get in the car can’t start the car there’s no key, had to hunt someone down again and wait more time. I did inform them that my flight had been changed to return much earlier on July 1 and that I needed to be turning the car in at 2 AM, could I change the time. oh no need to change that but you will have to get an Uber and just drop the car and drop the keys in our box. No shuttle because we’re not open at that time. Well my husband and I are in our 60s and I did not feel comfortable dropping the car with the keys in a bad neighborhood at 2 AM and take an Uber to the airport. Therefore I turned the car in a day early and thank God that I snapped a picture of the paper that the guy taking them through and cleaning allowed me to Because you get no paperwork. not the office by the way checking you out. I took a picture of it only the date, but my camera shows the time at 8:20 am and I rented another car at the airport so that I could drop it off at the airport on July 1. One month later I get a charge to my credit card, I contacted them and they tell me it’s for a toll charge on June 30 at 10:57 am. I informed them I did not have the car in my possession they informed me that I rented the car through July 1. I informed them no I did not. I am disputing this with my credit card company; they are a rip off place, they’re awful, beware, do not rent from them.

View 0 more photos
ComplaintsBoard
J
8:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Easirent

I rented a car through Expedia they charged my card and Easirent charged my card I told the man I had already paid for it he said my card had not been charged and they would put a security deposit on hold, I was charged twice. This happened February 20-24 confirmation number 2495437. I also extended my rental from the 24th to 26th was told that I would get a receipt via email never received it, which is needed for my company. This is the worst company I have ever dealt with.

Desired outcome: Reimbursed for the unauthorized charge of $287.61 and a receipt for the car rental extension on Feb 24th to 26th.

Read full review of Easirent
Hide full review
ComplaintsBoard
C
4:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Easirent Car Rental

They are misleading and unethical and take advantage of foreign travelers. Traveling from the US to the UK in October 2021 I rented a vehicle through them. It was clearly indicated in the quote that the fee included insurance. We paid in full and left for England thinking everything was in order. Upon arrival I went to the location in Manchester. I was told I would have to pay an additional 957 GBP for insurance. I explained that the quote clearly stated that it was included. There was no full explanation but a vague indication that the additional fee would be refunded when I returned the car undamaged - which I did. Well, no more damage that the poor thing already had as it had several dents, scratches and long gouges along the sides. Nevertheless, none of that damage was incurred while I was driving it. When I returned the vehicle in December, I tried to reason with the manager about the addition insurance coverage. He explained to me that this fee was charged only to US and Canadian drivers and that the extra insurance charge would not show up on their site if we had booked in our perspective countries. He did say that if I could prove that the quote stated insurance was covered that he would refund it. I had someone in the US get on-line as though they were making a booking and send me the screenshot. It clearly showed insurance was included. I forwarded this to the manager a few hours later and still have heard nothing. I tried to reason with their customer service and found out that since my booking is complete, they will not refund me the additional cost. This is fraudulent in every possible way. They clearly take advantage for foreign travelers. What are you supposed to do once you get there and realize their unethical additional charge? Shameful. I would never recommend this business - ever. I gave them a chance to make it right, but they have made it clear they do not intend to be decent and courteous and to do the right thing. I will seek further action as no one should ever be deceived in this way.

Desired outcome: Money Refunded

Read full review of Easirent and 3 comments
Hide full review
3 comments
Add a comment
D
D
DelEnglish22
Widnes, GB
Send a message
Jan 20, 2023 4:47 pm EST

I'm still in the legal process of action against this particular business, I'm currently in the US. How can a business get away with this corruption for so long? I have found that they have been practicing unethical business practices through out the US also and I am sure where ever they are set up around the world. charging customers more money once they had already paid online and a substantial amount money, we aren't talking 10 or 20 pounds, its hundreds, and then they claim that the consumer cancelled the car rental, that confuses the credit card companies with the companies, no refund on cancellations. This is a catch 52, they are stealing money from consumers, it is ridiculous.

D
D
DelEnglish
US
Send a message
Jun 23, 2022 4:44 pm EDT

We need to start a class action suit. My husband and I travel back and forth to England, we have rented several cars over the years, we have a UK address, bank account and my husband has a UK drivers license, since he is a UK citizen. They tried adding charges to our rental that was paid in full (I have the receipt) I refused to pay the additional charges they refused us the car, and now they are claiming I cancelled the reservation, I didn't cancel, they did because I refused to be taken advantage of or extorted. We have never had a difficult time renting any vehicles in England (UK) until Easirent. NO ONE SHOULD RENT FROM THEM! They should be put out of business!

S
S
Starblak
Chicago, US
Send a message
Jan 20, 2023 5:05 am EST
Replying to comment of DelEnglish

I thought it was just me

Overview of Easirent complaint handling

Easirent reviews first appeared on Complaints Board on Mar 15, 2014. The latest review Horrible was posted on Sep 1, 2024. The latest complaint car hire. rental agreement no; 1403255 was resolved on Feb 01, 2019. Easirent has an average consumer rating of 1 stars from 80 reviews. Easirent has resolved 4 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Easirent Contacts

  2. Easirent phone numbers
    1800 992 255
    1800 992 255
    Click up if you have successfully reached Easirent by calling 1800 992 255 phone number 1 1 users reported that they have successfully reached Easirent by calling 1800 992 255 phone number Click down if you have unsuccessfully reached Easirent by calling 1800 992 255 phone number 0 0 users reported that they have UNsuccessfully reached Easirent by calling 1800 992 255 phone number
    100%
    Confidence score
    Ireland
    +44 203 657 6045
    +44 203 657 6045
    Click up if you have successfully reached Easirent by calling +44 203 657 6045 phone number 4 4 users reported that they have successfully reached Easirent by calling +44 203 657 6045 phone number Click down if you have unsuccessfully reached Easirent by calling +44 203 657 6045 phone number 0 0 users reported that they have UNsuccessfully reached Easirent by calling +44 203 657 6045 phone number
    100%
    Confidence score
    Customer Service
    +44 800 075 8075
    +44 800 075 8075
    Click up if you have successfully reached Easirent by calling +44 800 075 8075 phone number 2 2 users reported that they have successfully reached Easirent by calling +44 800 075 8075 phone number Click down if you have unsuccessfully reached Easirent by calling +44 800 075 8075 phone number 1 1 users reported that they have UNsuccessfully reached Easirent by calling +44 800 075 8075 phone number
    33%
    Confidence score
    Reservations
    More phone numbers
  3. Easirent emails
  4. Easirent address
    9th Floor, Royal Liver Building, Liverpool Waterfront, Liverpool, England, Merseyside, L31HU, United Kingdom
  5. Easirent social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Easirent contacts
Easirent Category
Easirent is ranked 49 among 118 companies in the Vehicle Rental and Leasing category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.