12-24/12-27-2021
Enterprise Rental - Richardson, Texas 75080
Issue 1 of 3:
Dirty Vehicle/Health Concern
Due to Covid, Enterprise states that each car is cleaned and sanitized.
Please see a short video of the steering wheel of the truck I rented.
A file has been shared using Link Sharing.
https://s.amsu.ng/Kp8awbkmGRfN
Valid until: Dec 28, 2021
@chrissytaylor
I showed this to the manager there (Nigelle I think) and he was not concerned in the least.
Issue 2 of 3:
Overcharge
Nigelle, if that's indeed his name, charged me 50.00$ extra. I explained that my reservation was from 12 to 12 (for 3 days @ 75.00/day). I came thru the door at 12:10pm. After trying to explain this to him over and over, he finally said he'd refund the 50.00$ but that it had to approved by billing and it could take up to 10 or more days. So I said, for clarity, you incorrectly charged me and now I have to wait two week or more to get my money back. Is that correct? He said yes.
Issue 3 of 3: Customer Service
I've been a loyal customer for years.. years and allocated thousands of dollars to Enterprise. (Refer to my records) I have noticed that the customer service has drastically changed for the worse. The branches are not as NICE and accommodating as they used to be. (maybe due to the labor market - not sure) Its less about customers. I hate writing these negative reviews (especially about a company I've used for so many years) but this was needed. I hope the awareness helps.
This was horrible experience for a long term customer (or for anyone). The lack of cleanliness of the vehicle should have been acknowledged but wasn't. The over charge was not necessary. Lastly the condescending manager said I was being picky. Yes, I admit when it comes to my health and where I spend my money - I am picky. Such a frustrating and disappointing experience.
Monica Shepard
469.334.9484
Desired outcome: refund my monies and the manager attends customer service training
The complaint has been investigated and resolved to the customer's satisfaction.