CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #382-401

Enterprise Rent-A-Car Reviews and Complaints

health issue

MonicaTShepard of Dallas, US

Dec 27, 2021 2:47 pm UTC

Resolved

Replied

12-24/12-27-2021
Enterprise Rental - Richardson, Texas 75080

Issue 1 of 3:
Dirty Vehicle/Health Concern

Due to Covid, Enterprise states that each car is cleaned and sanitized.
Please see a short video of the steering wheel of the truck I rented.
A file has been shared using Link Sharing.
https://s.amsu.ng/Kp8awbkmGRfN
Valid until: Dec 28, 2021
@chrissytaylor

I showed this to the manager there (Nigelle I think) and he was not concerned in the least.

Issue 2 of 3:
Overcharge
Nigelle, if that's indeed his name, charged me 50.00$ extra. I explained that my reservation was from 12 to 12 (for 3 days @ 75.00/day). I came thru the door at 12:10pm. After trying to explain this to him over and over, he finally said he'd refund the 50.00$ but that it had to approved by billing and it could take up to 10 or more days. So I said, for clarity, you incorrectly charged me and now I have to wait two week or more to get my money back. Is that correct? He said yes.

Issue 3 of 3: Customer Service
I've been a loyal customer for years.. years and allocated thousands of dollars to Enterprise. (Refer to my records) I have noticed that the customer service has drastically changed for the worse. The branches are not as NICE and accommodating as they used to be. (maybe due to the labor market - not sure) Its less about customers. I hate writing these negative reviews (especially about a company I've used for so many years) but this was needed. I hope the awareness helps.

This was horrible experience for a long term customer (or for anyone). The lack of cleanliness of the vehicle should have been acknowledged but wasn't. The over charge was not necessary. Lastly the condescending manager said I was being picky. Yes, I admit when it comes to my health and where I spend my money - I am picky. Such a frustrating and disappointing experience.

Monica Shepard
469.334.9484

Desired outcome: refund my monies and the manager attends customer service training

Enterprise Rent-A-Car response

Jan 07, 2022 1:35 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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MonicaTShepard, thank you for your review. For your safety we recommend removing your personal phone number from this online review. We will be happy to address this with you directly, at your convenience, send us a detailed email to Care@Enterprise.com include the exact rental location, your contact telephone number, your rental agreement or reservation numbers and any further information regarding your experience with us. Kind regards. - Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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+1 (866) 534-9270

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+1 (866) 445-8284

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+1 (866) 458-9227

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Maintenance Program Information

855-266-9289

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+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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