CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #482-501

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Keeping my deposit by lying about smoke and damage ( 1 comment)

Pamela Brown828 of Asheville, US

Jan 29, 2021 10:20 am UTC

Resolved

Replied

I rented a car from enterprise on 1/28. I requested a mini suv, but when I got there they did not have what was requested so they found me a Toyota Corolla that already had the vehicle maintenance light on already and also had a flat tire, but I still rented it. I returned it later that night and this morning they stated that the car smelled like Marijuana in which I do not smoke and I had my 4 year old daughter with me. This was at the Arden, NC office and Josh was the representative. They stated that the bumper was hanging and it was not and the smoke odor. I feel very discriminated against and treated wrong. I have been renting cars from you guys for years for business and this is what I get in return. I feel robbed because there is no proof. He also stated it smelled like a pound? How would you know? I don't even know what a pound smells like. I don't smoke.

Desired outcome: My deposit back

Enterprise Rent-A-Car response

Jan 29, 2021 10:50 am UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Pamela Brown828, deposit holds are released on the same day you return the vehicle. How fast you receive it back, is determined by your bank. Are you waiting for you deposit to be returned? We'd be happy to check on the process for you. To do so, please email Care@Enterprise.com with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. We look forward to hearing from you soon. –Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

1 comments

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Jimvic

Miami, US

1 comments

Jimvic of Miami, US

Feb 05, 2021 1:10 pm UTC

Wait until you get pulled over and the car searched because of the marijuana smell you rented the car with. I worked there and saw people arrested when the cops found the weed in bulk in the car doors.

Enterprise Rent-A-Car

Ballwin, US

4 comments

Enterprise Rent-A-Car representative's response

Feb 08, 2021 3:56 pm UTC

Verified customer

Replying to comment of Jimvic

Jimvic, thank you for sharing this concern with us and we certainly understand your sentiments. I do apologize for any inconvenience. We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly. – Carol H.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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