CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #462-481

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Denied rental on 3121

Alise Henderson of Livermore, US

Mar 02, 2021 9:42 pm UTC

Resolved

Replied

I was discriminated against at this location 25900 Harder & Mission Blvd in Hayward, California 94544 on March 1, 2021 I had a current Ready Pass and Confirmation# [protected] Iphone this branch for a pickup ride to their but was told I couldn't get a ride but I would be compensated off my reservation for taking the Lyft to this Branch when I got there I was denied to rent my car. I had everything current with my current address and everything matched my current address locally and I presented utility Bulls they also had my current address with no outstanding balances all paid in full. Brought my CDL that was all with current information and My Meta bank Checking Debit Card. I have been a law abiding citizen with a Clean driving record over 33 years not even a Parking Ticket. I asked for a cop of their Renter Requirements and Debit card Conditions.. I am enclosing a copy of that paper that I was given I had everything they said I needed from the paper that was given to me by the branch office manager. I asked her what I was suppose to do when I had caught a lyft ride their did not try to accommodate me a all I felt discriminated against and profiled because my bank card was not a wells Fargo or a bank of America Card. I was so upset and still upset on how I was treated as a paying customer. What happen to great customer service and Accommodating the Paid customer. I am still upset on how I was treated I had to go find me another reservation about 16 miles Away from my local City and I am Disable as well and was profiled and discriminated against and treated terrible by Hayward Staff. My Email:[protected]@gmail.com

Desired outcome: I Do not know how I want the out come to turn out.planning on going to the News and Possibly A Attorney

Enterprise Rent-A-Car - Denied rental on 3121 - Photo 1

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Enterprise Rent-A-Car response

Mar 04, 2021 1:36 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Alise Henderson, I apologize that our service did not meet your expectations. Our debit card policies are in place for loss prevention and risk management reasons. Because debit cards are not backed by a secure line of credit, our locations require additional documentation for security purposes. This policy helps keep costs and rates low. We're happy to review this further with you. To do so, please email the details of your rental, your contact information, exact rental office, and your reservation or rental agreement number to Care@Enterprise.com. Thank you –Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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