CB Vehicle Rental and Leasing Enterprise Rent-A-Car Complaints #382-401

Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Damage recovery

sav12345 of Henderson, US

Dec 14, 2021 8:26 pm UTC

Verified customer

Resolved

Replied

Enterprise is trying to come after me for damage I did not do. I rented a car through my company I am a traveling RN. I drove the car a total of 87 miles in 7 days. I returned the car with 44, 347. and the report they sent me with damage said the car had 44, 641 miles. I was devastated and I retained an attorney because I feel strongly in my conviction that I did not do the damage. My attorney asked me to request documents including proof of the cars inspection before I rented it and any renter after me since it took 14 days to even get the damage report. I sent this email requesting this so my attorney could start working on a motion and they did not respond. I sent the email on 11/09/2021 and I got a response 12/13/2021. When asked why? Gabrielle Gele told me that she was busy and that she did not have to provide me with any of requested documents when asked about the mile discrepancy from my receipt and the sent "estimate" page she told me that she didn't have to explain the mile discrepancy and that wasn't what I was being charged for. I get that I'm not being charged for miles, but who put an additional 300 miles on the car before it got to the damage center? I don't know and apparently I am not entitled to that information.

However, I intent to see this through like stated above I have retained an attorney I will be going after enterprise for false claims, attorneys fees, and time missed from work.

Desired outcome: drop false claims/ provide proof

Enterprise Rent-A-Car - Damage recovery - Photo 1

Enterprise Rent-A-Car - Damage recovery - Photo 2

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Enterprise Rent-A-Car response

Dec 21, 2021 3:17 pm UTC

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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sav12345, thank you for your review. All damage claims are handled by our Damage Recovery Unit. Please contact that team directly at 1-866-300-3239 or by email at CustomerClaimConcern@ehi.com. Thank you! – Carol H.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jul 02, 2026
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