Enterprise Rent-A-Car

I am filling a huge complaint I am not the person to ever do this type of stuff but around March 30, 2023 I reserved a ford flatbed in Madison Alabama with a gooseneck hitch I called twice on my way to make sure the vehicle was for sure available before driving all the way up there, so arrive and they tell me that they don't have one available that enterprise never checked in with them to verify at that location even though it was on the computer so they put me in a three quarter ton ram 2500 with no goose neck hitch causing nothing but a hassle with having to put reload my trees on to a different trailer and making extra trips cost me a ton of money messed up my entire schedule that week with my truck being in the shop also so then within a week I am getting phone calls wanting the truck returned due to a recall so they let me keep it a little longer but then stressed out about getting my jobs done and the truck catching on fire for the recall and did not even offer me another truck it really put me in a bind so then I let that go and tried to do more business with enterprise by purchasing a Chevy truck he runs my credit said I was approved than tells me later that day that they can't do transfers so he follows up with me on Monday said the truck is sold and now they can do transfers so I keep shopping and found exactly what I wanted a dodge ram with my budget he runs my credit and says I'm approved and I had to pay a thousand down I said not a problem so he follows up with me that afternoon says It's sold also then find two more trucks cheaper to the previous and then he says I didn't get approved and trying to sail me a Nissan Frontier at the location in Murfreesboro TN. and I laugh because I have been lied to with nothing but [censored] and wasting my credit score numerous times I have lost an entire amount of work by waiting on a truck from enterprise I am very angry and is the worst experience I have ever experienced and has ruined my credit score

Rental agreement # 91CXDY. I rented a car from 3/2-3/29/2023 from Enterprise location 10 2nd avenue, Burlington, ma01803. Seven days later, on April 3rd, they charged my car $224 for roadside assistance. When I rented the car, I told them I did not need roadside assistance because my insurance company covers this on rental cars. I called them for a week and no one answers the phone. I drove over there twice and asked to see my rental agreement. They never gave me one. I was told they never had a rental agreement. I know this lis not true. They told me they would sent what they have. All they sent was the bill for $224. Again, I told them I know they have the rental agreement and I want to see not. They keep insisting there is none. Since April 22nd I have gotten in touch with customer service. Ashley, who told me she will send info to branch manager and I would get a response in 1-2 days. They have my email and cell phone. Of course no one contacted me and I spoke with Leah on May 1st and she told me she would send info to branch manager and someone will get in touch with me in a week. Nothing. I want a copy of the rental agreement. When I was renting car I had my mother on the phone and she heard me tell them I did not want roadside assistance. They are ripping me off.

My family and I were traveling to OK from PA. Our flight was delayed so we missed our connecting flight in Dallas. I called to change our rental agreement to pick our car up in Dallas and drop off in OK. Customer service said they couldn’t do one ways on the phone I would have to do that at the counter. When arriving at the counter at the Dallas airport the woman behind the counter said they do one ways but I would have to call the number she wasn’t able to do it on her end. We stepped out of line called the number same thing they couldn’t help. We got back in line and went to another man this time. We told him what happened and he went to ask his manager. He came back and said he couldn’t do it and this point we said fine we’ll keep our reservation and change our flight and just drive back to Dallas. He said he would not rent us our car because he doesn’t believe we will return it. I said that’s the most ridiculous thing I’ve ever heard we’re not going to steal your car. The manager came out and just stood there while the other man said we implied we weren’t bringing the car back. I said no we asked a question, did what the other girl said it didn’t work out so we will keep our current reservation. Still refused saying he has the power to refuse our reservation because he doesn’t think we will bring the car back. Manager still standing there doing nothing. Late at night my whole family was there with limited options. I was told to look elsewhere they weren’t honoring the reservation. I have been renting from enterprise for over 20 years as I travel a lot. They didn’t care. We asked multiple other rental places and finally found another call at a lot more expense and lost hours of our trip. Most disrespectful people I have ever dealt with basically saying we looked dishonest and believed we were liars.

I received a letter from enterprise stating that I damaged a car. Not true so the car wouldn't start and I had to get it towed it was at my home when they had it picked up. The letter has no specific information, makes no sense. How can they send me this letter with. Absolutely no details of damage whatsoever. The car not starting certainly was not my fault. It's terrible to put fear in. Their customers with no proof or details. I will definitely fight this.

The manager in Aventura Enterprise rent-a-car in North Miami Beach gives customers terrible customer service. The manager in Aventura Enterprise rent-a-car north miami beach is very rude to customers. He treats customers like trash. As a customer I am disappointed and disgusted the bad attitude, I received from this manager in Aventura Enterprise rent-a-car in North Miami Beach. He is yelling and disrespect customers. A New manager is needed in the Aventura Enterprise rent-a-car in North Miami Beach immediately. A manager that's appreciate and respect customers.

Like others on this board, I started out with renting a car from Enterprise. To their credit, the agents were friendly. Unfortunately I was involved in a accident that was mostly out of my control. I was on I-89 in Vermont and a portion of the road was icy. Miraculously I survived. This is when things started going downhill. Instead of being asked if I even was OK, Enterprise's Damage Recovery Unit just brought up the issue of money which was a little shocking to say the least. I got in touch with the Damage Recovery Unit and it seems like they aren't showing any goodwill in helping resolve this manner for the billing invoice I received. They stated they want to bring this matter to an amicable conclusion, but I respectfully don't see any initiative on their end.

On top of that, they want to blacklist me already from renting across their car rental companies (Alamo, National, Enterprise). When I mention this has all been overwhelming for me in light of the circumstances, I don't see any compassion and customer care being showed.

I have had good experiences with Enterprise before and I don't want this experience to put a stain on this. I want to rent again from Enterprise in the future, as I'd much prefer this be resolved on good terms.

My wife and I rented a car in Denver in early October of 2022 for a week. The car was a new Chevy Malibu. We drove it down to Telluride and on a Sunday the car seized up and I assume the alternator died. We pulled over and got a jump for the battery. The car started immediately but as soon as the jumper cables were pulled off our battery the car died again. We were in a semi rural part of Colorado and again it was a Sunday. The tow truck (I purchased insurance for this) could not come until Monday morning. We needed to get a ride back to Telluride (we were on our way to New Mexico and had a Airbnb reserved for Sunday night) as this was the closest town (about 10 miles away). We got the ride back into town and spent the night in Telluride and then needed to get a ride to Montrose, CO. Enterprise said this was the nearest rental place that had another car for us. This all happened on October 9th and 10th. I have contacted Enterprise about this and LaNeka from customer service was assisting in this issue with a claim #250831. This was in January of 2023 and I have not heard from this purpose since. I can give you the email discussion if you want.

Confirmation number is [protected]. Reserved full size rental car. Chevy Malibu or similar. When I arrived they said they didn't have one but gave me a Nissan Kick which they said was a midsize SUV. After driving a little while I looked this up because this vehicle felt very small. I then called the place I rented from and said this SUV is not a mid size SUV it is a compact size. The rental price is close but the vehicle is smaller. I said I thought if you didn't have the vehicle I reserved that they give you the next size up not down. All they would do is say the vehicle cost the same. And they didn't have a car. I can trade it in tomorrow. I'm sure I can do that while I'm driving to Atlanta. I called the enterprize help line and explained everything to that person and he insisted since the Chevy Malibu says it has 5 people and 4 bags and the Nissan Kick says the same it is the same size vehicle. Later looked that up on the enterprise site and it was incorrect also. The Kick only list a 3 bags. But if I would look up The physical dimensions of the 2 vehicles the Chevy would have more cabin space. I feel I have been down graded in my rental.

I am attempting to reach Ms. Chrissy Taylor to discuss an issue I have been unable to resolve with a very minor billing issue between Enterprise and Mercury Insurance. It all started when I received a car do to me being in an accident. The car I as put given in Holly Hill Florida I later found to have a mechanical issue with the brakes and the interior was infested with cockroaches. It was at night and not knowing what to do I called Enterprise Corporate. I was instructed to take the car immediately to Melbourne Airport for a replacement. Upon arriving the young lady on duty in the return area assumed I was returning the car not exchanging it and cancelled my contract. As a result, the employee inside wrote a new contract to put me into a safe vehicle without roaches and with good brakes. I informed Mercury the following day to contact Enterprise to reopen the original contract. I returned the car to the airport 3 days short of my time allowed with Mercury. Several months later my wife and I went to rent a car at the Harbor City Location. I was told I had my ID had been stolen and a car had been rented in my name in Oklahoma? I called Enterprise and was told I owed funds due to Mercury not paying for my rental. Mercury is agreeing to pay the contract amount, but I'm told Enterprise wants the whole amount charged? I was also told I agreed to go to another branch the following day from me exchanging cars at the airport, per the notes on my account. I have no recall of this and if it had been suggested I would of declined as I was aware do to work hours, time constraints and distance I would never be able to go there while they are open for business. I'm reaching out for help as a valued and long term customer. To me this seems like a button push on keyboard resolution. My wife Dr. Paulette Howell and I have nothing but good things to say and great experiences with Enterprise and hope to keep it that way. I can be reached at [protected]@yahoo.com and or [protected]. Thank you for your time, effort and continued success. Respectfully yours, Tom Gibson

I reserved a vehicle for 4/18/23 for 8am pickup was called shortly after informing me that I couldn’t pick up vehicle til 3pm. I missed my exam that was scheduled for that morning, which meant I forfeited my exam fee, had to pay again and can’t reschedule until next month. Picked up my vehicle around 3pm, the vehicle was disgusting, there was a hole in the flooring, smelled like smoke in a non smoking vehicle and last but most disgusting especially with covid and all other bacteria infections going on the seats were filthy had big black stains in both front seats. This vehicle should’ve never been rented to anyone.

On April 20th at 5:15am I returned my rental car. We were visiting the SMALL island of Guam( sand is all around the island)
I was told the car wasn’t full enough. I filled it three miles from the airport.
THEN they said they would have to charge me a detail fee as there was sand in the car!
So from getting in and out of the car, and then putting a few things in the trunk there was a little sand.. It was clean otherwise.
If they had told me NO SAND in the car upon return I would have tried harder NOT to get sand in the car.
I’ve never been charged for detailing while returning a car as long as there’s no trash etc.
I want a refund for that fee, that’s unacceptable but they know you have to catch a flight and don’t have time to argue the fee! It was $183!
My name is Beth Bogard and I picked the car up at WonPat airport, GUAM.
Will you please look into this and email me back?
You should be able to find the reservation
Thank you for your time with this issue