Enterprise Car Rentalovercharge on a vehicle!

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a verified customer
Verified customer

Vehicle was received very dirty. State Farm paid for the car on 7-19-07 to 8-10-07 and I Shannell paid for the vehicle on 8-11-07 to 8-31-07 with money orders. I asked for a receipt twice at the office in Balto., MD on Harford Rd and was told the computer is down. I returned the vehicle on 8-31-07 and now they are trying to bill me for taxes they claim state farm did not pay and also for gas which was place in the tank according what the paper stated. I was not given my refund of $100. There has been numerous time they try to lie to me and cover up. I now personally believe the computers were working and crocket stuff was going for on there I was not given a receipt. Enterprise or its employees need to be investigated, one claim to be supervisor in particular (Priscilla).


  • Th
    Thomas Melnyk Sep 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had reservations for a full size car,uponarrival to pick up the car,I was told all they had was a VW passat.I said I had a full size reserved.He then stated I have a buick with minor body damage in shop.He said he could get that.I agreed and he drove me to buick body shop.He went in got the keys.He showed me the minor body damage and assured me it would not affect the driving.I was running way behind so I took the car.Got home had to clean the car after it had been stores outside.Wife not happy but we left for our three day vacation.Upon returning the car we saw they charged four days.Called they assured me the refund was to be put back on card.Stiii waiting

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