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Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: No returned deposit and overall poor customer service

Paul William Winder of GB

Jan 09, 2026 7:12 am EST

Featured review

Booking from Dublin Downtown dates 30/12/2025 - 01/01/26
Arrived to pick the car up - friendly behind the counter staff - that is where it stopped.
Already paid for and asked to pay the Euro 100 deposit (had paid for excess)
The lady behind the counter confirmed drop off at the same location on the 1st Jan.
Not shown around car to check, no petrol highlighted (same as returned) and just shown to car - keys were not also there when we arrived.
Call 3 hours later from branch manager saying that they were not open on the 1st Jan and we had to drop of it at a remote, unmanned site.
I asked about car inspection and the person said - someone will look around it when the place opens and we will authorise the return.
The new drop off place affected our plans for our holiday by having to come back early.
Dropped car off on time, in the same condition and with slightly more fuel than needed.
Took video and time stamp of the car just in case as the shop was unmanned and we had to use a drop box.
It is not 7 days later and still no deposit returned - emails unanswered and just exceptionally poor service from Enterprises end.
One of the growing companies who are happy to take your money but not offer any care or commitment to their clients.

Claimed loss: No Deposit returned when due (paid on Credit Card for no delays) and should be held not taken

Desired outcome: Deposit returned and some offer of compensation for disruption to the break.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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+1 (866) 445-8284

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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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