On November 1, 2011, I purchased an EMCO model 400 self store storm door from Home Depot. I also paid to have it installed. My wife and i chose this door because of the screen set-up, appearance, price, and the fact that EMCO was a subsidiary of Anderson. A few days later the installer arrived and had the door installed in no time. It looked nice and worked fine. A few weeks later we had a very heavy rain. Water pushed in under the bottom window pain and ran down inside the door. The window also shifted producing a gap on one side. We called Home Depot and the installer. We were directed to contact EMCO. I sent them photos of the leak and the gap. EMCO's basic response is that these doors are designed for do it yourselfers. They sometimes leak as they are not designed to hold out all weather. My claim was denied. I'm thinking this will be the last EMCO or Andersen product I will ever purchase.
I heard back from Andersen...to make a long story short, they feel there is nothing wrong with the door. Although the water seeps in, it hits the door sweep and runs back out. Storm doors are intended to interrupt the weather from getting in between the storm door and the exterior door, but are not intended to keep all weather out. Well, that being said, I thank GE for making Silicone III caulking, which I will need to seal the gaps. I will also be looking at other manufacturers for any other door or window needs. I am not impressed with EMCO, and was surprised by the response from Andersen.
Today UPS delivered a package from EMCO containing a whole new hardware kit including a door closer. I will be sure to personally tighten and lock every threaded part to prevent any problems with things coming apart. As far as the leaking issue...no resolution as of yet.
Strike 3! The latch mechanism fell apart yet again! I called EMCO this morning and explained what happened. They told me my door was out of warranty as I had purchased it over a year ago. I almost fell out of my chair! After regaining my composure I advised the call taker that he was incorrect. He re-examined things and agreed to ship out a whole new mechanism. I have concluded that EMCO doors are junk and I will surely never buy another again. And oh yeah, EMCO - Lifetime Warranty? More like a taillight warranty from a used car dealer...we can't see your taillights, your warranty is expired.
Wendy, I apologize for not contacting you. I've been trying to get through the holidays. Another problem has cropped up with my door. The latching mechanism came apart which prevented me from opening the door. I had to slide a knife between the door frame and the latch in order to slide the latch back far enough to open the door. After removing the entire mechanism, I found that a tiny machine screw that was screw into the latch had come out, allowing the spring to push the latch all the way into the hole in the striker plate of the door frame. Cheap assembly! I will call you, however I think my mind is really made up on EMCO, their products and their warranty.