eDreams
reviews and complaints

In April 2020 I booked a flight to SA with Ethiopian Airlines through EDREAMS. The flight was cancelled due to Covid-19. To date, over 2 years later, I have not yet received any refund from EDREAMS. The firm keeps saying that the refund is stuck with the airline, so they cannot do anything about it. I would greatly appreciate any advice and support.

I had a booking with connected flights from two different companies. It is a risk, I know; however, I was told by eDreams agents that I have a Connection guarantee, meaning that if my first flight is late they will reschedule the connecting flights. This was not true. I immediately called the agent when I was informed that my first flight will be late (Cincinnati Chicago). She did not speak English well and she could not understand nor could articulate her thoughts in English as well. I waited for 40 minutes, than 30 minutes until she understood and until I understood her. She was constantly referring to stop over time of 13 to 20 hours, and after 30 minutes I understood that she was actually referring to the total trip time (oversees). and this was acceptable for me. Until we understood each other and she went over to rebook, the company did not allow it because it was too close to the flight?! This is what she said. I called Lufthansa immediately and rebooked my self the trip for the day after for additional 100 USD.

I had helped my friend booking a flight ticket at the evening at May 4th, for the morning of May 5th from Mexico City to Tapachula (Aero Mexico). The ticket price is around MXN1833. After I finished form. They sent me an email with "Referencia de la reserva de eDreams" and "Referencia de aerolínea", and let me wait their processing. And they charged on my credit card MXN13.43 (I thought this is maybe the preorder price).

But after the whole night, they were keeping showing me, the processing did not finish. But on the aeromexico, my friend got the reservation once time by inputed the "Referencia de aerolínea" and his last name.

When my friend arrived airport, his got the flight ticket from the automatic check-in machine. BUT! There is totally wrong passenger names (first name and last name) on the ticket! Finally, my friend could not land to the airplane, and need to pay MXN3700 bought a high-price ticket at the landing gate.

I don't know why they can not correctly book the ticket for long time. I don't know why they let a wrong name ticket appears. I don't know why they charge me MX13.43 and didnt send me any email again.

I WILL NEVER BOOK A TICKET ON EDREAMS AGAIN.

Purchased tickets to fly to Chicago 15/09/21 until 25/09/21. Unfortunately USA still had their borders closed due to COVID-19 so I couldn’t get into the country. I had purchased change of flight insurance and edreams and the airline Lufthansa assured me my ticket was on hold for a rebook. I even received an email from edreams stating I could change my flight date. However now when I phone edreams they bluntly tell me I was a no show (even though I rang a week before the flight stating the issue) and that I can’t change my flight or get a refund. Again I have written proof of them and the airline telling me I can.

Booking number [protected], Flight confirmation number : ACQWCW, Dublin to Aberdeen return trip.

Dear sir / madam,

I made the above booking on February 9th 2022.

A payment of €345.08 was made through Edreams.

Unfortunately, an additional amount of €54.99 was withdrawn from my account by Edreams, without my consent. I enquired with an Edreams employee regarding the reason for this, and she advised me that the payment related to a 'loyalty' payment which was communicated to me by e-mail.

Please note :

1. At no time did I receive an e-mail from you relating to a 'loyalty' payment.

2. I did NOT approve this payment which is an addition to the flight costs agreed with you.

3. As Edreams have no authority to withdraw the amount of €54.99 from my account, I am requesting that this amount is returned to my account.

I am requesting an acknowledgement of this e-mail and confirmation on when the funds will be returned to me.

Signed, Tim Folan.

I bought a ticket from lax to bkk on 2nd may but I have found that I misspelled my last name so I decided to cancel my flight. I also asked the airline and they said my ticket was voided because I canceled within 24 hours. On 3rd may, edreams care contacted me through my email and they said that my amount had been refunded to my bank account, however I asked my bank and they said there was no money coming back to my account. so how long do I have to wait for money ?

Hello,

I have a booked a 3 legs multi-city journey on the edreams website on April 6th, 2022. I received an email saying only 2 legs had been confirmed, but on their website all my bookings are confirmed. The email mentioned I would get a reimbursement for the missing part of the trip within 10 days but the full amount has been charged and nothing reimbursed. I therefore don't know what the status of my trip is and if I need to rebook the flights or not - nor how much I have been charged for the second leg. They only have robot chat and robot customer service phone line.

My parents (in their mid 80's) booked flights from Belfast to London on 23rd December 2021 for Christmas to see their grandchildren, whom they hadn't seen for over 18 months due to Covid. The day before they were due to fly, one grandchild caught Covid so my 85 year old father called BA and was told that he would receive a credit note / voucher but had to contact e-Dreams too to advise. On each of the two occassions he called e-Dreams he was given a number to ring for a refund but each time the number was false.

Recent communication from e-Dreams has indicated that they were not contacted and there will therefore be no refund or voucher.

Despite doing all the right things in the circumstances E-Dreams has made my father now think he is a doddery old man and he has since refused to use the internet to book anything or travel anymore since this bad experience with e-Dreams.

I booked the ticket with eDreams. which pop up when I searched in Skyscanner.

The price was reasonable. First I feel weird. They do not take the AmericanExpress. But I was so happy to find my ticket, so I booked it on April 14, 2022.

My booking (6 tickets total) was confirmed on April 15, 2022. But when I book I did not realize that we have to change the airport in Tokyo from Narita to Haneda. And Haneda to Narita on the way back. Therefore, I have tried to find a contact number or email to change my booking. I called the number that is shown in the search [protected]. The number is not valid. And the only way to contact was with Robot chat. With is not Helpful.

When I can't find a way to resolve my problem. Then I sent the Cancellation request on April 28, 2022, at 6:00 P.M.

I received an e-mail regarding my Cancellation request at 2:29 A.M . Said that ( We have tried to contact you) which I never get any call or email or any type of contact,

And said that my purchase is a non-refundable ticket. For that reason, I am not entitled to refund my ticket.

This is one-way communication. I did not get a chance to choose another option or confirm if I want to cancel my booking without a refund.

Very Very disappointed.

Please Refund or Do not cancel without a refund.

Booking reference [protected] - J Klynsmith - Date: 1 September 2020

This flight was booked throught eDreams, then cancelled by Kenya Airways, due to Covid 19, but to

date I have not received any refund, I paid R9377.37 ZAR, but

no further information received from eDreams, I can't even change the flight

I cannot even change or manage my booking, for eDreams do not allow this, response is they are waiting for Kenya Airlines, which have advised us that

they have repaid to eDreams

Please see attached credit card statement images.

This has been a huge mess. Our tickets were somehow canceled the night before we were supposed to fly. I’ve already paid $103 for my booking but didn’t have any tickets. I spent ten hours and stayed up all night to get another booking secured. Eventually, we agreed that I would pay the difference between my old booking and a new one ($733.80) and that the difference ($733.80) would be refunded to me within 7-10 business days. This way, I was only paying what I had originally paid, which was $103. Also, this allowed the transaction to take place for them to submit the booking to the airline.

This means, I should see a pending charge and then a pending refund. However, as you’ll see in the photos, I was charged twice! I am now paying almost $1500 when it should be 0$.

The point was, I was supposed to pay nothing because I already had paid for my booking but it was canceled by eDreams or the airlines - NOT BY US. The other payment was only to secure the new booking. EDreams is supposed to refund the entire payment back.

I'm waiting for my complete refund after I cancelled in less than 24 hrs,,,, for 45 days.

I contacted Italian airline they told.me.the reservation was cancelled and they never got the money from you as I never received a ticket number from edreams, t

So basically you stole my 1450$

A formal complaint will be filed if I did not hear back

I have booked a round trip with edreams from april13 to may 11, when i called them to ask for changes in my returning flight they told me it does not exist and must be an error. Like seriously, I paid for a round trip and got confiemation and everything now they are saying that it was just one way. They are just doing fraud with people.

Even air india is still sending me emails to upgrade my ticket but when i call them they says it does not exists. They both are fraud edreams and Air India.

I book a return flight using eDreams from London to Marrakesh. I leg from London to Marrakesh was confirmed but from Marrakesh to London was cancelled.

I paid in total of £336.02 for both legs. But since my return was not booked, i want a refund of that and there is no way of contacting them.

My tickets are with Ryanair and on their portal I can see that I have been charged for £204.15 and thus i want the remaining amount to be refunded

EDreams booking reference number: [protected]

My flight from 2020 was cancelled due to Covid-19 restrictions. I was promised that I was owed a refund in the form of credits/flight vouchers so that any future travel would not cost me anything.

I have had numerous unhelpful phone calls, staff really don't know what they're talking about and they seemed unable to understand my issue or the details I share with them.

I have just booked in another flight, and for my troubles, I think it's only fair that they refund both trips to me. Over €1,200 spent (TWICE)

This whole process has caused me a huge amount of stress, disappointment, anger, anxiety, frustration, insomnia and more — not even the mention the financial burden. I am a student, and this is not a sustainable system for other people like me. It's in fact a complete disregard for those who are on lower incomes and a whole issue in relation to equity imbalance.

I would like customer support staff to be more thorough with urgent queries, and be more understanding of issues faced. I felt like they didn't care when I told them how stressful the whole thing was and they were making false promises like 'you will receive a call in 1 hour' and I never did - time and time again.

I would like for E-dreams to create an email complaint/request form system on their site, and not just phone or web chat with a robot. Ryanair has it and it works well for them/customers.

I would like to request additional flight credits as a way to say sorry for the mistreatment I've been subject to over the past months.

I picked my flights with "Hand luggage included" on purpose when buying them on eDreams, discarding the options for some of the flights that did not. Proof is in the enclosed screenshot.

However when I called Viva Air, the airline for my first flight, to confirm that I had a Hand Luggage included, they informed that I didn’t. As advised by the customer service person of Helpdesk eDreams, I had to buy an Hand Luggage separately and ask for reimbursement by eDreams. However after entering 2 different cases, sending them numerous follow-up emails and calling them multiple times, I still have no news.

I booked 3 tickets through edreams on April 17th under reference number [protected] (booking confirmation screen shot attahced). A few days later later, I noticed that CA $6,029.18 were withdrawn from my credit card instead of CA $4,654.93. It took me quite a while until I figured out what happened.

- First: While surfing for flight tickets, I was referred to the Canadian edreams website through another travel website. The ticket prices on the Canadian edreams website were and still are written in $ and not CA$. I continued to surf other travel websites, then got referred to the American e-dreams website. This is when all the confusion started.

The edreams American and Canadian websites are almost identical except for a very tiny box on the top right corner of the screen showing the country’s flag and currency. This box actually disappears once I scroll down the screen. Both the American and Canadian edreams’ websites have the ticket prices written in $.

Given the extreme similarity between both websites, I thought I was referred to the same edreams Canadian website twice and didn't notice that I was actually on the edreams American website, So, I booked my tickets on the edreams American website thinking I was paying in Canadian Dollars.

It's very easy for any Canadian customer to get tricked into paying in US$ given that;

1- the currency symbols on both the US and Canadian eDreams websites are exactly the same

2- both websites look almost identical

3- the currency flags on the top side corner of both websites disappear as soon as the screen scrolls down, thus eliminating any distinction between both websites.

Please check the screenshots I attached below.

Having read many reviews online after I saw my credit card statement, I discovered that my case is actually quite common, and that so many Canadians tend to get caught into the same trap. this is one website that highlights the problem: https://yyzdeals.com/third-party-airfare-booking-sites-power-rankings-who-to-trust-who-to-avoid

I checked other renowned Canadian travel websites like Expedia Canada and Kayak. I found that they do have a big ‘CA’ or at least a big ‘C’ on their Canadian websites before the ‘$’ to clearly distinguish between American and Canadian currencies, thus avoid confusing consumers when they make their bookings.

On Saturday April 23rd at 1.44am. a virtual assistant was the first thing to greet me when I decided to contact eDreams:

- Abhishek Mishra was the first human on-line agent to communicate with me on Sunday 11.16am Toronto time. He promised to send an invoice, which he never did.

- On Monday 3.56pm Toronto time, I communicated with the second human on-line agent named Karan Kumar. Still my issue wasn't resolved in any way.

- On April 25th at 6.16pm Toronto time, I called one of edreams phone agents for over 30 minutes. She was probably answering from a call center based in India and was indeed very provocative. She denied any mistake on edreams' part. I requested to speak to her supervisor but that never happened either. I believe there was no supervisor that she could possibly refer me to in the first place but she never admitted it. I have the phone conversation recorded on my computer.

- Second: I discovered that edreams has charged me using an exchange rate of 1.2952 instead of 1.2611 (the official currency exchange rate on that day) (screen shot attached). Accordingly, I paid an extra CA $160.0!

I took screen shots of: both the US and Canadian edreams websites, other Canadian travel websites, my credit card statement, my booking confirmation details and the official exchange rates on the date the day I purchased the tickets. I filed a formal complaint on edreams website attaching all the screen shots as proof. I requested a full refund and demanded a correction to the currency symbol on the Canadian website to avoid confusing Canadian consumers.

The following day, edreams sent me back an automated reply written in a mix of German and English and which didn't address my problem in any way screen shot attached). I truly found that kind of response extremely unprofessional.

If this is how edreams treated me before travelling, I can't imagine what would the situation be like if I got stuck in an airport for any reason and needed their help. They would never have my back. They have lost their credibility to me and I don't feel safe travelling with them with my two daughters especially that we are taking connecting flights.

Thank you

i booked a ticket yesterday, on mail of [protected]@hikvision.com

not receive a single mail yet until now

Edreams company stole my visa card details

And made and they charged me for nothing

I don’t know

How you can stole my card details an stole money from my own bank

While I blocked the card this fraud company still charge me for nothing

Just stolen money

I hope that people stop book any airplanes from this fraud company!

I want the manager to contact me

Such a scamming company

Hi

I am resident in Latvia. on the 13.04.2022, 54.99 EUR was withdrawn from my account by Edreams Travel agency. I wish to know why and have a refund as well.

Thank you and hope to hear from you soon.