eDreams

Adrienne McCartney

[protected]@gmail.com

reference -[protected]

flights with ryan air from glasgow 12.5.22 to alicante return 15.5.22

travelling with my son H M

tonight at 7 pm 12.5.22.

Inciden

I tried to cancel and could not find my booking reference from ryan air would not come up on the site'

i tried your chat and ryan air and 200 people waiting to chat

Anyhow due to symtoms of covid and my sons health i need to cancel urgently. I miised the first flight. I also want to canel the flight on sunday returning.

This has been very difficult i was trying to visit my mum who has been ill diue to a robbery and i was trying to give her supprt i have three children and i am single parent on benefits.

This has been extremely difficult process and i was not able to cancel this on line. Can you ensure this is cancelled. I need to deal with this respiratory condition with my son and was too dangerous and too ill to fly.

Can you email me and let me know you have found the booking and that you have cancelled. Someone else can use the flight.

It would help me a great deal if you could assist in getting some of the refund for me and i can book when my son feels better. At the minute i just want to get this sorted.

thank you for your help i hope you can appreciate how difficult this has been for me and how upset that i cant be with my mum.

When I booked a trip through edreams within a day my return flight was changed to have an unacceptable layover. When I contacted edreams I was told that I would receive a full refund and this was also confirmed via email. I was told that it would take 5 to 7 days for this credit to be reflected on my card, it has been more than double that time and still no refund. When I call ed edreams again I was connected with a foreign call center with an agent who spoke very poor English, he gave me a runaround and said his "team" will address the issue. Still no credit on my card or information from edreams. Stay away from this company!

The bank contacted me yesterday (11/05/2022) Unusual activity on my Credit Card. $89.99 had been taken from my Visa Account in an eDreams transaction through the Bank of Melbourne. I did not authorise that transaction. Could you please explain and credit that money back to my Credit Card / PayPal Account.

Regards

Maggie Tynan

Money was taking from my account but I did not buy any tickets and when I consult the bank the told me the money was taking from edreams so I should

Called the I have been trying for some days no response

My name is idrissu namono Iddrisu about 596.07 krona

I booked a flight from the eDreams website for Qatar Airways with the booking reference of 39KW3N. The flight was scheduled to travel from Boston to Delhi on Feb 5th, 2021, but was canceled by Qatar airlines.

I paid additional Rs 27364.22 for seat selection.

I got the refund for the ticket but not for the seat selection. The eDreams team says that they didn't get the refund for the seat selection from Qatar airlines, but when I checked with the airlines they told me, a full refund was issued.

Everytime I reach out to eDreams they say they will come back to me, but they never do. It has been more than a year now.

Made a res. on 4/4/22 to Venice (Treviso TSF)

upon return i was charged for 54.99 euro

the ticket price was at the beginning 1003.42 euro this amount was erased with a red line and next to it-appeared the sum of 946.36 euro.

this amount was deducted from my account .

on 5/5/22 i was deducted for the sum of 54.99 euro - this amount is exactly the difference between 1003.42 and 946.36.

i demand to get the 54.99 back.

i d'ont want to be charged as your club member under no circumstances.

p0lease arise my credit card information

I attach all the information and confirm that I have booked my ticket from Beijing, China to Johannesburg, South Africa on 21 March 2021. The flight details are as follows: From Beijing to Johannesburg on Friday, 12 November 2021.

I had to cancel this booking and did so on Wednesday, 5 May 2021, for more than 7 months, prior to this flight. We canceled the EDreams App.

The EDreams website confirms that the normal waiting time for a refund request and subsequent payment is 90 days but due to Covid and high volumes of refund requests, it now takes 3 - 6 months.

We waited 7 months and then started phoning your call center at +**********8 and the operators could not until today give me any reason why I am still waiting for my refund to be processed.

We phoned on these dates and spend the time in brackets on the line waiting for assistance which we did not always receive:

1. 29 November 2021 First Call 17:22 (15min:43sec)

Second Call 17:39 (8min)

Third Call 18:05 (9min:07sec)

Fourth Call 21:26 (21min:36sec)

On all these calls the operators informed me that the system is offline and I need to phone back in three to four hours' time.

2. 30 November 2021 First Call 16:35(21min:28sec)

Second Call 22:22 (15min:17sec)

3. 14 December 2021 One Call 21:48 (22 min)

4. 14 January 2022 First Call 18:16 (54min:59sec)

In my last conversation with an operator, the operator informed me that they did pay my refund in the amount of 17.23 Euros but I paid 1,052.46 Euros for my tickets in March 2021. The operator also informed me that the airline (Singapore Airlines) will not refund the whole amount and the amount paid is all that EDreams will refund on my ticket.

I want to know how is it possible to pay 1,052.46 Euros for my ticket and then after canceling more than 7 months in advance only receive 17.23 Euros as a refund. This can not be the whole refund amount due to me.

I request that you investigate this and pay me the balance of my refund back to me asap, as I have been waiting since May 2021 for my refund.

This is an email I have sent to Edreams numerous times now, but have not received any feedback, I have tried to contact Singapore airlines, but no help from them either. Does anyone have any advice on how to get this matter resolved it has been more than a year now

I booked return flights from Edinburgh to Lisbon with hotel for 4 nights, booking ref [protected]. When I phoned to try and check in (they didn't contact me) they told me the flights were cancelled but that the hotel was still booked. Now I can't find suitable flights and have requested a refund. So far they have refunded about £680 of the £1380 approx that I paid for the holiday. I have emailed them to see where the missing money is but have had no reply. I can't find the number to call. I even have cancellation insurance policy that I bought from them CNXAST152.

I booked two flights with eDreams (Booking IDs [protected] - JHIHI3) and bought additional insurance to cover cancellation in case of need.

I requested then the cancellation, and eDreams informed me that the request has been forwarded to the airline, and can take up to 3 months.

I've contacted Lufthansa (the flight operator) and they confirmed via email that no cancellation request has been issued to them by eDreams.

I've opened a claim with my bank and with Paypal, but no results still.

edreams booking reference [protected] airline booking reference NFJSJF, W4CJEL depart Sydney Qantas QF 5678 nov 2020

Still processing

eDreams booking reference [protected] airline Reference o2YNQ9/YEBPLM

Perth to Sydney VirginVA572 26 April 2020

ticket no [protected] Baird Nora [protected] Baird Ronald issue

16 aug 2019

Still processing

These amounts have been outstanding for a unexplained time , when i check web site the both shop pending. Is it time for legal action

Nora Baird and Ronald Baird

I booked flight's from Dub to JFK on Delta Airlines leaving Dublin Friday 7th October returning 21ts October JFK to Dub. Everything booked trough your website and funds taken out of my account no problem. Then no confirmation email and when I explain to your txt machine that's obviously very frustrating as I got nowhere. Time and time again. I was told I would be emailed within 24hrs never happened. I gave all my details numerous times and nothing the robot txt machine could do for me. Joke of a system quick enough to take the money but no customer support at all.

The contact email was [protected]@gmail.com Mobile [protected].

Please can someone call me or mail me and confirm the flight are booked. I need answers and need to get human contact not a robot with and algorithm

Your phone number isnt working and going on line no response. My phone number is [protected].

[protected]@email.com.

I booked 2 tickets to Tallinn for Easter holiday, departure 21/4/2022 with Swiss, back 25/4//22 with Brussels.

The agency kept sending me email of confirmation, marketing and checking in online. Once we got to the airport, we found out that Swiss airlines never got payed by the agency so they cancelled our tickets and nobody even informed us earlier. Both Swiss and Brussels confirmed the incident.

We filed right away a claim, 22/4/2022 , claim still open, refund nowhere. They give again and again the scenario of airline-mistake/airline-refund delay which is funny as my money never went to airline's account so edreams should have returned the money right away.

In April 2020 I booked a flight to SA with Ethiopian Airlines through EDREAMS. The flight was cancelled due to Covid-19. To date, over 2 years later, I have not yet received any refund from EDREAMS. The firm keeps saying that the refund is stuck with the airline, so they cannot do anything about it. I would greatly appreciate any advice and support.

I had a booking with connected flights from two different companies. It is a risk, I know; however, I was told by eDreams agents that I have a Connection guarantee, meaning that if my first flight is late they will reschedule the connecting flights. This was not true. I immediately called the agent when I was informed that my first flight will be late (Cincinnati Chicago). She did not speak English well and she could not understand nor could articulate her thoughts in English as well. I waited for 40 minutes, than 30 minutes until she understood and until I understood her. She was constantly referring to stop over time of 13 to 20 hours, and after 30 minutes I understood that she was actually referring to the total trip time (oversees). and this was acceptable for me. Until we understood each other and she went over to rebook, the company did not allow it because it was too close to the flight?! This is what she said. I called Lufthansa immediately and rebooked my self the trip for the day after for additional 100 USD.

I had helped my friend booking a flight ticket at the evening at May 4th, for the morning of May 5th from Mexico City to Tapachula (Aero Mexico). The ticket price is around MXN1833. After I finished form. They sent me an email with "Referencia de la reserva de eDreams" and "Referencia de aerolínea", and let me wait their processing. And they charged on my credit card MXN13.43 (I thought this is maybe the preorder price).

But after the whole night, they were keeping showing me, the processing did not finish. But on the aeromexico, my friend got the reservation once time by inputed the "Referencia de aerolínea" and his last name.

When my friend arrived airport, his got the flight ticket from the automatic check-in machine. BUT! There is totally wrong passenger names (first name and last name) on the ticket! Finally, my friend could not land to the airplane, and need to pay MXN3700 bought a high-price ticket at the landing gate.

I don't know why they can not correctly book the ticket for long time. I don't know why they let a wrong name ticket appears. I don't know why they charge me MX13.43 and didnt send me any email again.

I WILL NEVER BOOK A TICKET ON EDREAMS AGAIN.

Purchased tickets to fly to Chicago 15/09/21 until 25/09/21. Unfortunately USA still had their borders closed due to COVID-19 so I couldn’t get into the country. I had purchased change of flight insurance and edreams and the airline Lufthansa assured me my ticket was on hold for a rebook. I even received an email from edreams stating I could change my flight date. However now when I phone edreams they bluntly tell me I was a no show (even though I rang a week before the flight stating the issue) and that I can’t change my flight or get a refund. Again I have written proof of them and the airline telling me I can.

Booking number [protected], Flight confirmation number : ACQWCW, Dublin to Aberdeen return trip.

Dear sir / madam,

I made the above booking on February 9th 2022.

A payment of €345.08 was made through Edreams.

Unfortunately, an additional amount of €54.99 was withdrawn from my account by Edreams, without my consent. I enquired with an Edreams employee regarding the reason for this, and she advised me that the payment related to a 'loyalty' payment which was communicated to me by e-mail.

Please note :

1. At no time did I receive an e-mail from you relating to a 'loyalty' payment.

2. I did NOT approve this payment which is an addition to the flight costs agreed with you.

3. As Edreams have no authority to withdraw the amount of €54.99 from my account, I am requesting that this amount is returned to my account.

I am requesting an acknowledgement of this e-mail and confirmation on when the funds will be returned to me.

Signed, Tim Folan.

I bought a ticket from lax to bkk on 2nd may but I have found that I misspelled my last name so I decided to cancel my flight. I also asked the airline and they said my ticket was voided because I canceled within 24 hours. On 3rd may, edreams care contacted me through my email and they said that my amount had been refunded to my bank account, however I asked my bank and they said there was no money coming back to my account. so how long do I have to wait for money ?

Hello,

I have a booked a 3 legs multi-city journey on the edreams website on April 6th, 2022. I received an email saying only 2 legs had been confirmed, but on their website all my bookings are confirmed. The email mentioned I would get a reimbursement for the missing part of the trip within 10 days but the full amount has been charged and nothing reimbursed. I therefore don't know what the status of my trip is and if I need to rebook the flights or not - nor how much I have been charged for the second leg. They only have robot chat and robot customer service phone line.