eDreams
reviews and complaints

I booked tickets with e-dreams with free cancellation, in July 2021 due to covid and airline cancellations we were unable to use the booking so I asked for a refund and 10 months later I am still waiting for this refund The I.D No [protected] Airline Booking Ref: 6QIUFL tried using chat but it just says I don't understand it is so frustrating. Hope you can help.

Regards John and Edith Shields

I bought a round ticket from NYC to HAN with $9500 on 16th MArch. I cancelled within 24 hours. The agent said that I would received refund within 7 -10 business days. After 10 days, I contacted Edreams, one agent said that my refund request was sent to Korea airlines, I would receive my refund within 7 - 10days. In following 4 weeks with 4 times I contacted Edreams and I got same answer. I contacted the airline, they said that Edreams did not send the refund request to the airline. Then I contacted Edreams, i got the same answer "Your refund request was sent to Korea airlines, you wil receive my refund within 7 - 10days". I told them what the airline told me. the agent checked again and said that there was an error and one agent did not send my refund request. they promised that they would do request. I waited 1 week and contacted the airline. they said that Edreams did not sent the refund request and edreams even did not cancel my flight. I contacted Edreams they still said that they sent the refund request. I do now what is happening and if i can get my refund.

That is my story. Please help me.

Thanks!

Hoa Le

Dear Sir, Madam,

I am here to express my heart felt toward a service I got from the company (e-dreams). On the 28th of April 2022, I happen to buy a flight ticket from Yaounde to Washington to travel from the 5th to 15th of May. During the process of paiement, because of internet I could not get the conculsion of my purchase. Internet got "on" again, and I made the process again and got the answer that my Bank rejected the paiement. I understood that because infact my credit card was expiring end of April, meaning 30th of April 2022. Therefore I assumed I could not buy my ticket, and I also did not recieve any email from edreams confirming my purchase.

I therefore, looked for another solution to buy my air ticket because it was very important that I travel to USA for my sister graduation. A friend of mine both it on my behalf, and I travelled.

Unfortuanately, as I was checking my bank statement yesterday, I came to realise that my bank paid twice edreams for my 2 processed ticket purchase. Meaning I was billed the same amount twice for the same ticket that I did not even got a confirmed ticket by mail. the paiement from my bank were as followed: 156.31 Euros — > to edreams, 835.83 Euros — > To Turquish airlines, and 72.64 Euros were my Bank fee: all this two times

I am here to request and claim reimbursement of these fund which were: (156.31 Euros (to edreams) + 835.83 Euros (To Turquish airlines) x 2

Dear,

I hope all is well.

I am writing this complaint against eDreams who refused to refund my money.

I have made a car rental booking with eDreams to rent a car with Inter Rent at CAG airport.

I brought the documents they needed to give me my rental but the refused to give my car rental. The reason was because the driver license was typed in Arabic ( although it was typed in Arabic and English).

I paid rental price for 5 days and they took all of my money; however, eDreams did not refund a penny.

I tried to call customer service for eDreams and Inter Rent but they again refused without logical reason.

FYKI, the issue happened in CAG airport ,Italy on May 10th 2022.

I booked a trip from US to Mexico using eDreams, on the booking information website it says the carry-on bag is included, but after I paid and the booking is confirmed I found out on Volaris that the carry-on is not included.

I asked the customer service agent and they told me that well a personal item is included at no extra charge and if I'd like to add more I need to buy carry-on on Volaris.

This is absolutely false advertisement on eDreams and they wouldn't even admit their faults or do anything to resolve the problem from their end.

Myself and my family had booked flights through this company. At the last minute, the rules had changed for flights due to Covid which meant that we were unable to travel. We were unable to contact the company to try and reschedule flights but were unable to get through to anyone as we were not Prime members. In the end we had to cancel our flights. No refund was given. We also took out insurance which we were not entitled to anything back due to the fact that this company would not speak with us. We were however advised that we may be able to claim something back from the airline and that they would start the process. This was 10 months ago and heard nothing.

I have book a flight but i wrote the wrong email. I am having trubles to find the way to correct my email in order to have my reservation and ticket!

Adrienne McCartney

[protected]@gmail.com

reference -[protected]

flights with ryan air from glasgow 12.5.22 to alicante return 15.5.22

travelling with my son H M

tonight at 7 pm 12.5.22.

Inciden

I tried to cancel and could not find my booking reference from ryan air would not come up on the site'

i tried your chat and ryan air and 200 people waiting to chat

Anyhow due to symtoms of covid and my sons health i need to cancel urgently. I miised the first flight. I also want to canel the flight on sunday returning.

This has been very difficult i was trying to visit my mum who has been ill diue to a robbery and i was trying to give her supprt i have three children and i am single parent on benefits.

This has been extremely difficult process and i was not able to cancel this on line. Can you ensure this is cancelled. I need to deal with this respiratory condition with my son and was too dangerous and too ill to fly.

Can you email me and let me know you have found the booking and that you have cancelled. Someone else can use the flight.

It would help me a great deal if you could assist in getting some of the refund for me and i can book when my son feels better. At the minute i just want to get this sorted.

thank you for your help i hope you can appreciate how difficult this has been for me and how upset that i cant be with my mum.

When I booked a trip through edreams within a day my return flight was changed to have an unacceptable layover. When I contacted edreams I was told that I would receive a full refund and this was also confirmed via email. I was told that it would take 5 to 7 days for this credit to be reflected on my card, it has been more than double that time and still no refund. When I call ed edreams again I was connected with a foreign call center with an agent who spoke very poor English, he gave me a runaround and said his "team" will address the issue. Still no credit on my card or information from edreams. Stay away from this company!

The bank contacted me yesterday (11/05/2022) Unusual activity on my Credit Card. $89.99 had been taken from my Visa Account in an eDreams transaction through the Bank of Melbourne. I did not authorise that transaction. Could you please explain and credit that money back to my Credit Card / PayPal Account.

Regards

Maggie Tynan

Money was taking from my account but I did not buy any tickets and when I consult the bank the told me the money was taking from edreams so I should

Called the I have been trying for some days no response

My name is idrissu namono Iddrisu about 596.07 krona

I booked a flight from the eDreams website for Qatar Airways with the booking reference of 39KW3N. The flight was scheduled to travel from Boston to Delhi on Feb 5th, 2021, but was canceled by Qatar airlines.

I paid additional Rs 27364.22 for seat selection.

I got the refund for the ticket but not for the seat selection. The eDreams team says that they didn't get the refund for the seat selection from Qatar airlines, but when I checked with the airlines they told me, a full refund was issued.

Everytime I reach out to eDreams they say they will come back to me, but they never do. It has been more than a year now.

Made a res. on 4/4/22 to Venice (Treviso TSF)

upon return i was charged for 54.99 euro

the ticket price was at the beginning 1003.42 euro this amount was erased with a red line and next to it-appeared the sum of 946.36 euro.

this amount was deducted from my account .

on 5/5/22 i was deducted for the sum of 54.99 euro - this amount is exactly the difference between 1003.42 and 946.36.

i demand to get the 54.99 back.

i d'ont want to be charged as your club member under no circumstances.

p0lease arise my credit card information

I attach all the information and confirm that I have booked my ticket from Beijing, China to Johannesburg, South Africa on 21 March 2021. The flight details are as follows: From Beijing to Johannesburg on Friday, 12 November 2021.

I had to cancel this booking and did so on Wednesday, 5 May 2021, for more than 7 months, prior to this flight. We canceled the EDreams App.

The EDreams website confirms that the normal waiting time for a refund request and subsequent payment is 90 days but due to Covid and high volumes of refund requests, it now takes 3 - 6 months.

We waited 7 months and then started phoning your call center at +**********8 and the operators could not until today give me any reason why I am still waiting for my refund to be processed.

We phoned on these dates and spend the time in brackets on the line waiting for assistance which we did not always receive:

1. 29 November 2021 First Call 17:22 (15min:43sec)

Second Call 17:39 (8min)

Third Call 18:05 (9min:07sec)

Fourth Call 21:26 (21min:36sec)

On all these calls the operators informed me that the system is offline and I need to phone back in three to four hours' time.

2. 30 November 2021 First Call 16:35(21min:28sec)

Second Call 22:22 (15min:17sec)

3. 14 December 2021 One Call 21:48 (22 min)

4. 14 January 2022 First Call 18:16 (54min:59sec)

In my last conversation with an operator, the operator informed me that they did pay my refund in the amount of 17.23 Euros but I paid 1,052.46 Euros for my tickets in March 2021. The operator also informed me that the airline (Singapore Airlines) will not refund the whole amount and the amount paid is all that EDreams will refund on my ticket.

I want to know how is it possible to pay 1,052.46 Euros for my ticket and then after canceling more than 7 months in advance only receive 17.23 Euros as a refund. This can not be the whole refund amount due to me.

I request that you investigate this and pay me the balance of my refund back to me asap, as I have been waiting since May 2021 for my refund.

This is an email I have sent to Edreams numerous times now, but have not received any feedback, I have tried to contact Singapore airlines, but no help from them either. Does anyone have any advice on how to get this matter resolved it has been more than a year now

I booked return flights from Edinburgh to Lisbon with hotel for 4 nights, booking ref [protected]. When I phoned to try and check in (they didn't contact me) they told me the flights were cancelled but that the hotel was still booked. Now I can't find suitable flights and have requested a refund. So far they have refunded about £680 of the £1380 approx that I paid for the holiday. I have emailed them to see where the missing money is but have had no reply. I can't find the number to call. I even have cancellation insurance policy that I bought from them CNXAST152.

I booked two flights with eDreams (Booking IDs [protected] - JHIHI3) and bought additional insurance to cover cancellation in case of need.

I requested then the cancellation, and eDreams informed me that the request has been forwarded to the airline, and can take up to 3 months.

I've contacted Lufthansa (the flight operator) and they confirmed via email that no cancellation request has been issued to them by eDreams.

I've opened a claim with my bank and with Paypal, but no results still.

edreams booking reference [protected] airline booking reference NFJSJF, W4CJEL depart Sydney Qantas QF 5678 nov 2020

Still processing

eDreams booking reference [protected] airline Reference o2YNQ9/YEBPLM

Perth to Sydney VirginVA572 26 April 2020

ticket no [protected] Baird Nora [protected] Baird Ronald issue

16 aug 2019

Still processing

These amounts have been outstanding for a unexplained time , when i check web site the both shop pending. Is it time for legal action

Nora Baird and Ronald Baird

I booked flight's from Dub to JFK on Delta Airlines leaving Dublin Friday 7th October returning 21ts October JFK to Dub. Everything booked trough your website and funds taken out of my account no problem. Then no confirmation email and when I explain to your txt machine that's obviously very frustrating as I got nowhere. Time and time again. I was told I would be emailed within 24hrs never happened. I gave all my details numerous times and nothing the robot txt machine could do for me. Joke of a system quick enough to take the money but no customer support at all.

The contact email was [protected]@gmail.com Mobile [protected].

Please can someone call me or mail me and confirm the flight are booked. I need answers and need to get human contact not a robot with and algorithm

Your phone number isnt working and going on line no response. My phone number is [protected].

[protected]@email.com.

I booked 2 tickets to Tallinn for Easter holiday, departure 21/4/2022 with Swiss, back 25/4//22 with Brussels.

The agency kept sending me email of confirmation, marketing and checking in online. Once we got to the airport, we found out that Swiss airlines never got payed by the agency so they cancelled our tickets and nobody even informed us earlier. Both Swiss and Brussels confirmed the incident.

We filed right away a claim, 22/4/2022 , claim still open, refund nowhere. They give again and again the scenario of airline-mistake/airline-refund delay which is funny as my money never went to airline's account so edreams should have returned the money right away.