Barrhead Travel Service Logo

Barrhead Travel Service

Having problems with Barrhead Travel Service?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

190-192 Main Street Barrhead
Glasgow
United States - G78 1SL

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Barrhead Travel Service.

We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Complaints & Reviews

Barrhead Travel ServiceRefund and communication

My Wife and I booked two holidays this year with Barrhead travel 1 in May to go to Lake Garda and a cruise in August
In May they did not contact us in regards to this being cancelled even though we knew it was
the only time we had contact with them is when they asked for the balance of our cruise on May the 15th
we have sent numerous emails asking about our refund for the Lake Garda to which we were told the 5th of August it would be back to us to this date we are still waiting and they are not responding to any of daily emails we send
Kevin Fordyce
[protected]@hotmail.co.uk

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Barrhead Travel ServiceHoliday booked 2/11/18

    A 6 day break was booked for Steven dinghy and Maureen Quinn
    Red number8576263/8576264 my name was removed at some point without my knowledge and I only found out when the paper work came through
    They phoned me for the payment without telling me I was removed and a different person was going so I was told to claim it back as a fraudulent transaction but just after all this my son Steven died and it has taken me a while to find my feet again my bank only allow 546 days to go to them they have advised me to come back to your company as the girl should not have called me for a payment when I was not a party of the booking at this point
    I have been advised to come to yourselves to resolve the situation

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      Jul 29, 2020

      Barrhead Travel Service — Cancelled Canada trip

      Paid full balance of £8500 back in February for our honeymoon that was booked at the end of May. This never...

      Jul 21, 2020

      Barrhead Travel Service — Holiday cancelled by them. No response to my phone or e. Mail requests for a refund.

      Holiday for 1 week was booked at Barrhead Travel Shop in Silverburn Shopping Centre Glasgow in December. 1...

      May 19, 2020

      Barrhead Travel Service — Cancelled holiday

      Dear Barrhead Travel Holiday Reference: [protected] - We received an email from yourselves on 7 April advising...

      We are here to help

      • 16 years' experience in successful complaint resolution
      • Each complaint is handled individually by highly qualified experts
      • Honest and unbiased reviews
      • Last but not least, all our services are absolutely free
      Feb 23, 2020

      Barrhead travel Falkirk — Holiday Package and customer service when contacted them re complaint

      Booking number - 9333425 We booked our honeymoon via Barrhead travel Falkirk. We booked flights and...

      Oct 25, 2019

      Barrhead Travel Service — customer service

      I would like to make a formal complaint regarding my wedding/honeymoon which was booked with Barrhead travel...

      Barrhead Travel Servicecarnival cruise

      My wife & I booked a 6 day cruise from New York to Bermuda for the 16/09, the cruise terminal got changed to Brooklyn which then cost us more money to travel. We arrive at the ferry terminal for our Bermuda cruise to be told because of the weather we can't go straight to Bermuda but we'll go to Charleston 1st then make our way 2 Bermuda. (We should have been in Bermuda from wed until fri) on Thursday the captain announced we can't go 2 Bermuda as we don't have the time as they had to slow down the ship because of the weather but everyone will be offered a free cruise. I personally don't want a free cruise as 5 days on the ship has made my wife ill we are currently in New York and it's not enjoyable for her she has motion sickness & dizziness. are we entitled to any compensation.

      Regards
      Walter Scott
      Email [protected]@live.co.uk

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        Barrhead Travel Servicewe took managers knowledge of corralejo

        We told you sales advisor we were looking for a holiday in Caletta de Fuste though we hadn't been here our friends had we were them Told them we wanted. A lively area in Center as we loved Benidorm also mentioned My partner could not walk far in hilly area as long it was flat like Benidorm This was what we were looking for Dunas Apt came up in Corralego girl shouted to Manager for advice he came over and he highly recommend these apt said he had been there I told him Geordie has walking problems he said it was only ten min walk to music square maybe to him took us a lot Longer this place was more orientated for Spanish The Hotel too wasn't for us we were so isolated in this place we took Managees advice that was clearly wrong and he misled us this place was diabolical I ended up feeling We wanted to go home we ended up going to our Jet 2 for to get a move to closer to central this for us was over a 40 min walk which Geordie could not do as there was a incline to reach where we wanted to go Hated this place so much then Jet 2 wanted £1200 to move saying Dunas Apt's would not release our money for it to be used towards other accommodation I could get cheaper on Booking.com at £300 for rest of holiday but was told if we did this we were breaking our terms and conditions with jet 2we didn't so we ended up using Taxis up and down all day but one night we couldn't get one so we had to walk This made me start feeling full of anxiety we then went back to Jet2 told them we wanted out of there and wanted to go to Caletta de Fuste we had to wait till Monday then was phoned we then had to pay £670 to move plus our taxi to Caybeach Hotel £60this is shocking I don't think this was great customer care I want to be refunded of the money I had to fork out Your Team knew our requirements for our holiday that we wanted but I would not put any body in this part of Corralejo this was a residential area full of flats one single shop that shut at 6 to far off beaten track

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          Barrhead Travel Serviceholiday

          I booked with barhead travel for a holiday in June but to my illness I rebooked for September this year, unfortunately I had to cancel again due to my illness contacted barhead again in June to rearrange but was told because it was a non refundable room I could not
          The confirmation e mail did not state this
          They are now saying that because we are now within the 6 week cancellation period there is nothing they can do

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            Jul 19, 2019

            Barrhead Travel Falkirk Branch — unprofessional customer service agent

            Three weeks ago four people from my work went into the Falkirk branch to get a quote for a holiday they were...

            Jul 18, 2019

            Barrhead Travel Service — showing us a completely different hotel (on screen) to one we were being sent to

            Mon 15th July 2019, we browsed ads in window, picked one (MAXORATA BEACH APTS) S/C 14 days for £419.00 PP We...

            Jul 15, 2019

            Barrhead Travel Service — completely messed up hotel and flight times

            I booked my holiday through Barrhead travel because I thought it would have made my three destination holiday...

            Jul 14, 2019

            Barrhead Travel Service — holiday missold

            Hi booked a holiday early January at Glasgow fort branch.travel agent I bought it from was laura Daly. When...

            Mar 27, 2019

            Barrhead Travel Service — rip off

            I booked four excursion via Cruising Excursions.com a highlights of Ko Samuai and Private tour of Ho shi Ming...

            Dec 11, 2018

            Barrhead Travel Service — cancellation of holiday by company

            Good evening. I had booked a holiday through Barrhead travel for a holiday to New York on 17th January direct...

            Dec 03, 2018

            Barrhead Travel Service — 6 day break

            I have complained about a holiday my son booked and I paid gave them all the complaint details they then said...

            Oct 16, 2018

            Barrhead Travel Service — Misleading/false information

            To whoever this may concern, There has been a delay in sending this as I have been busy getting back into a...

            Oct 16, 2018

            Barrhead Travel Service — customer service

            I visited the silver burn store in April where we booked 11 nights in zante. This included flights, hotel and...

            Oct 15, 2018

            Barrhead Travel Service — lack of communication and information

            Good morning, My husband and I are recently back from our honeymoon which we booked through Barrhead Travel...

            IN THE NEWS

            Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
            If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
            One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
            A consumer site aimed at exposing unethical companies and business practices
            ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
            You'll definitely get some directions on how customer service can best solve your problem