Barrhead Travel Service Complaints & Reviews

Barrhead Travel Service / rip off

Mar 27, 2019

I booked four excursion via Cruising a highlights of Ko Samuai and Private tour of Ho shi Ming city which was a rip off for both the first one the girl spoke to us twice onces to welcome us and to point out airport rubbish tour second was a private tour of city took us to...

Barrhead Travel Service / cancellation of holiday by company

Dec 11, 2018

Good evening. I had booked a holiday through Barrhead travel for a holiday to New York on 17th January direct from Inverness return. The deposit was paid as appropriate with the remainder paid 12 weeks prior to departure date. We received 2 letter reminders from the company about the remainder...

Barrhead Travel Service / 6 day break

Dec 03, 2018

I have complained about a holiday my son booked and I paid gave them all the complaint details they then said I needed power of attorney cost me more money only to be told I only needed written permission from my son to get the details of a recording as all of a sudden my name was not on...

Barrhead Travel Service / misleading/false information

Oct 16, 2018

To whoever this may concern, There has been a delay in sending this as I have been busy getting back into a routine since coming back from Mexico. I was to raise my concerns and also a complaint regarding the misinformation and false hope that your company are giving your customers. My...

Barrhead Travel Service / customer service

Oct 16, 2018

I visited the silver burn store in April where we booked 11 nights in zante. This included flights, hotel and car parking at Newcastle. The lady serving us was also going to message the hotel and jet 2 to let them know we were getting married in zante while there and ask if we could have...

Barrhead Travel Service / lack of communication and information

Oct 15, 2018

Good morning, My husband and I are recently back from our honeymoon which we booked through Barrhead Travel and I have numerous complaints. Our trip was 3 nights in New York, 4 nights in Las Vegas and then 7 nights in Bahamas. We spent almost £7, 000 on this trip and to say I wa...

Barrhead Travel Service / hotel booking

Oct 02, 2018

I am writing to let use know that i booked an all inclusive holiday with your company to Sunny beach Bulgaria Laguna Park. I travelled here on the 16th of September for 2 weeks with my 3 year old daughter, my father and myself for 2 weeks. Let's just say i am not one bit happy about thi...

Barrhead Travel Service / service

Sep 07, 2018

My husband saved for my special trip to Santorini for my 60th birthday. He paid £2553 approx to fly from Manchester on 18th August ten nights room and breakfast Kamari Beach hotel and spa. I asked the lady Laura at the branch at the Fort Easterhouse Glasgow if we had to do anything like check...

Barrhead Travel Service / scam

Aug 05, 2018

Tried to invoice me for a vacation I never booked. Right name, wrong country, and IDEK how they got my email address which isn't my name. fishy as heck. And of course you can't submit a contact form without giving them all kinds of personal information. I need more letters so I'm just...

Barrhead Travel Service / cancun holiday 2018 5th july to 16th july my name is claire dunlop my email is [email protected] mobile07731461097

Jul 19, 2018

I'm emailing use to complain about my holiday we had the worst ftime ever in cancun the hotel was terrible the rooms were dreadful the weren't clean we had leaks on floor from the ceiling the toilet was all dirty the rooms hardly ever got cleaned we had to pay the maids to do it after four...

Barrhead Travel Service / customer service

Jul 05, 2018

Holiday booked through Barrhead Travel East Kilbride under the name of Kieran Mcluskey 24 Glamis Drive East Kilbride Departure date to Majorca (Palma) Frid 11th May 2018 - Mond 14th May for my husband's ( Gordon Burns snr) Son's stag (Gordon Burns Jnr). I paid £50 for a suitcase for this flight...

Barrhead Travel Service / foreign exchange

Jul 05, 2018

I choose Barrhead travel in Clydebank to order my Swiss franks as they had the best rate on Monday 25rh June it was according to the teller I spoke to sitting at 1.19 i. The teller advised she would be ordering on Thursday for delivery Friday 29thJune. I received a phone call from mark on...

Barrhead Travel Service / booking

Jun 09, 2018

Booking Reference: 9265468, I am writing to you to raise an issue about Travel Agents at Barrhead Travel on June 4th, 2018. Firstly the travel provider/hotel changed the 24 hr buffet so it is now no longer 24hrs. When being advised about this change we decided that this was probably not...

Barrhead Travel Service / lack of support and communication

Jun 02, 2018

Booking Reference 13839188 In July 2017 my partner and I booked the holiday of our dreams for my 21st birthday, when my flight was cancelled by email through the night with little information I sought the support of Barrhead Travel which has been ineffective. Contacting customer support 0914...

Barrhead Travel Service / customer service

May 16, 2018

On the 7th of April me and my partner laid down an £80 deposit to go on holiday on the 11th of December this year at your Silverburn branch in Glasgow. unfortunately we had to cancel, as we were both involved in a car accident, on the 12th of April and we were told that we would not be charged...

Barrhead Travel Service / not being informed that we would have to pay a hotel facility charge of 32.99 dollars per day

Apr 19, 2018

Booking reference 166007160 When we arrived at the reception of the Roosevelt Hotel, New York on 4 April 2018 we were told that we had to pay a facility charge of 32.99 dollars per day for internet connection, gym use, being able to make local calls and they gave us vouchers for 10% off at...

Barrhead Travel Service / lack of support and help

Apr 09, 2018

We have always thought Barrhead staff extremely helpful and polite. However when we received a phone call regarding our ticket pickup, after explaining we had no printer, we were advised they did not print boarding passes everything was done at airport!! When my husband requested boarding...

Barrhead Travel Service / booking ref 6198747

Mar 17, 2018

I am a long time customer of Barrhead Travel, I recently returned from a three week stay in Tenerife which was booked through Barrhead. There were a number of issues which the senior Tui representative contacted our Barrhead contact (Nathan Wilkie) about during our break. On our return I e...

Barrhead Travel Service / holiday

Nov 27, 2017

Recently been to cuba booked four nights in havana and ren in varadero however only got three nights in havana.we were told transfer to varadero would commence at 1500 hrs but got phone call at 9am saying our bus was there this was rather stressful as youcan imagine . Now on to varadero...

Barrhead Travel Service / lack of fluency and competence

Oct 20, 2017

I booked sandals Antigua for 2018 for my husbands 50th next year in may. From the beginning there have been problems, difficulties and a to.tal lack of transparency. From flight times being changed to not informing myself of charges, i.e. Booking premium club seats, but have to pay £200 to...

Barrhead Travel Service / wedding issue in mexico

Sep 27, 2017

We are currently in Dreams Riviera Maya spa hotel in Mexico. Departed on 23rd Sep due to return on the 7th Oct Monday 25th Sep we met with our wedding coordinator who is asking for a coupon as proof of payment for the ultimate package wedding. It is not on our intinary and have been told no...

Barrhead Travel Service / poor service

Sep 19, 2017

Travel and destination Ref 52015330/2 Jamaica ref/ 3825219 I am hoping that someone can get back to me with regards my complaint. I Stephen Drummond and my partner Marcelle Chartier decided back in February of this year to drop into your branch in East Kilbride Kingsgate branch. On arrival we...

Barrhead Travel Service / never got what we paid for

Aug 24, 2017

15th of May 2017 Florida Booking -428306# Toland - Barrhead Travel ref: 147009715 Thomson ref: 3577806 Dream Holiday Trip To Florida 2017 May 15TH Nature of this complaint stems from the very Minute we made the booking and to give you an Idea of what has gone on I will break it down in...

Barrhead Travel Service / not what we paid for

Aug 07, 2017

Dream Holiday Trip To Florida 2017 May 15TH Nature of this complaint stems from the very Minute we made the booking and to give you an Idea of what has gone on I will break it down in to sections for you for you so this will be against Barrhead Travel as we paid them in Good faith for the...

Barrhead Travel Service / hotel

Jul 29, 2017

Arrived 28th July to discover that the main pool at the hotel was closed and the surrounding area resembled a building site. The only pool available was the 'small pool' and this was seriously overcrowded and not able to provide the relaxing holiday which we booked. Having spoken with...

Barrhead Travel Service / lost baggage

Jul 05, 2017

Hi I wrote to Thomas cook on the night of return from my holiday which is nearly 2 month a go and no reply I went in to Thomas cook and your shop with no help either it's very poor costumer service I'm writing to you as you said to put the complaint in with you's so I'm writing to let you...

Barrhead Travel Service / honeymoon to barbados

Jun 01, 2017

It's Paulina Siembor and Craig Smith here. We booked our honeymoon to Barbados from 14th May -24th May 2017 with your company at Hanover street Edinburgh with gentlemen name Douglas Hicks, our reference number is 160001620. We paid for 10 nights with sandals 6776.23£ and we had a lots of...

Barrhead Travel Service / hotel we are booked into

May 14, 2017

I had booked my honeymoon with barrhead travel in Falkirk. When we had booked the hotel we had picked out the grand oasis sens in Cancun Mexico. This was lovely when the travel agent was showing us online and she explained this was an amazing hotel which she has not had a bad word about. 2...

Barrhead Travel Service / barrhead travel unhelpful!

May 07, 2017

I booked a cruise me and my partner was great service booking as I paying money over After that service not helpful at all. Tickets sent as email to me. ! Unable to open email as I use I phone never booked on line why tickets e mailed ? When asked at braehead branch was dis missed told...

Barrhead Travel Service / connection from airport to cruise ship

Apr 26, 2017

This complaint is about our holiday last Sep 11th 2017. We booked our first cruise with Barrhead travel and we were really looking forward to it. The first thing I would like to state the cruise ship ncl epic. This cruise line was amazing couldn't fault it. Staff were so attentive...

Barrhead Travel / card payment charge

Feb 24, 2017

I have recently booked a holiday with your Irvine store, and I am intending to pay my holiday in instalments, when I telephoned the other day I was informed it would cost me an extra £1 to pay with my visa debit card, when I questioned this the advisor said it was the bank that charged them...

Barrhead Travel / cruise book but given a higher cost after booking

Jan 29, 2017

Cruise Ref numbers [removed] [removed] I am currently having issues with my bookings with barrhead travel. i am frustrated that i was given a price when i originally booked which i wrote down and they are now trying to charge me more stating that this was the price i was given in the first...

Barrhead Travel / mis information about thomas cook

Jan 16, 2017

Booking Reference 12491405 Holiday booked to Gran Canaria with Thomas Cook Holidays through Barrhead Travel I booked food, extra baggage and selected seats, 4th November 2016 Thomas Cook cancelled the flight home and we came back with Jet 2. I was told by Barrhead Travel when I called in to...

Barrhead Travel / food poisoning

Jun 23, 2015

Booked a trip to Majorca through Barrhead Travel. Stayed at Son Calui Hotel and on day 3 came down with food poisoning. Absolutely horrendous last 4 days in the hotel room. It was either from the Hotel Breakfast/Dinner or the three restaurants which are part of the hotel. Those three...

Barrhead Travel / insurance

Oct 22, 2012

i taken out insurance with barrhead travel for my holiday in spain for myself and other three members of my family.i paid thirty six pounds each and i was told that this covers any illness or accidents on holiday.on holiday the small finger on my left hand became badly infected with poison...

barrhead travel agents / about hotel and flight


I booked a long weekend break at barrhead travel duloch park in dunfermline to lanzarote. Our flight with ryanair to arrecife on 23/04/2010 was terrible the seats were filthty the pilots were spanish the 2 cabin crew were spanish. When we got to our hotel flora apartments in puerto del...

Barrhead Travel / travel insurance

I booked a short Holiday with barrhead Travel in Glasgow on the date 7 April to 11th April 2008 traveling to Prague due to some unforeseen circumstance I lost my wallet congaing personal cash I contacted the insurance company which is named TPS insurance admin services ltd po box leeds 132...