eDreams review: Three booking incidents and faking the customers

I am Ashka kodnani kubavat. I had a awful experience with edreams.

I booked flights for my grandparents from mumbai to london via Paris, Air France was the website.

I checked plenty of connections but in every connection they had written transit visa is required.

However, for this connection it was written that change of plane, that’s it. Nothing else.

It was double the amount from other tickets, which gave me a clue that it’s just change of plane and no visa requirements or self transfer written so I went for the booking.

Later I came to know that we need transit visa for that as well.

I requested them so many times to help me with this. But they agreed to change the booking. I talked to the superivor Raj, but he could not help more and gave me a rate of 712 pounds for change in the tickets. I had already paid 2900 approx for the booking for 3 people.

Later he told me to check them in app and book ahead.

I did check on the app the same dates and that showed me 457 pounds.

There was a discrepancy in their prices by phone and by app.

I booked from the app and I got a confirmation email that it’s being resolved, however after sometime the app stopped showing the update.

Hence I called them again but they mentioned that they have not received my change of flight request.

What a fraud they are. I sent them all the screenshots as a proof.

I requested again for the change from my app, but again they could not confirm the same.

Now they tell me to wait for their technical team call..

Horrible service,

Frauding people with keeping tickets as change of plane.. and the app does not do the work or give them any intimation.

Also, the prices on app and their phone is different as if people are putting the extra money in their pockets.