The complaint has been investigated and
resolved to the customer's satisfactionResolved eDreams — fraud
resolved to the customer's satisfaction
As thousands of people, today is my turn of being scamed by edreams. I purchased my tickets and am in urgent need of help for changing the booking. Their website is full of phone numbers that do not work and emails that do not reply. The website is full of innacurate false information regarding their customer policies. After a few minutes of reseach( now hours), I could see that they have been highly fined for false advertising and excessive phone charges and a excessively poor customer service. Its been many days I tried to contact em and I have not heard from them, I sent emails at about 10 different of their email adress I could find on the web. Some of their employees are obviously surfing blogs trying to catch up with their reputation. Some of them are even more preocupied at updating Edreams facebook pages instead of just helping me out it seems. It seems that someone is always there when a complaint comes out to appologies and offer to write an email at their customer support though. I would greatly apreciate not being ignored. If you provide false information and /or are ignoring people, you are commiting fraud. Even if you'll say you didnt know( poor you) after thousands of complaints, You know!
The complaint has been investigated and resolved to the customer's satisfaction.