eDreams
reviews and complaints

Missed my flight booking #[protected] on January 6th 2023 to Thailand do to failed communication between airlines .Korean Airlines doesn’t require Covid-19 protocol but, American airlines does. So, when I looked up my Restrictions for my trip I looked under Korean Airlines. It the very fine print on Edreams it says operated by American Airlines. No reasonable person would’ve thinkt you would have to follow Americans airlines protocol when we’re flying Korean airlines. I contacted Edreams before my flight left even left and doesn’t want to refund my money. I would at least like Edreams reschedule my tickets for another time or give us a voucher.

On the 29/12/22I made a booking for car hire in Porto (31/12/22-04/01/23) Booking number PT836006150. I selected this offer on your website as it offered 1x free additional driver (at no extra cost). However, upon arrival I was denied to add the free additional driver included with the voucher I purchased through e-dreams and I was told by the rental company that I was due to pay £40 in order to get the 'free additional driver' included with the offer. I immediately contacted e-dreams customer service, customer service was not able to support and advised to file a complaint after completion of the trip. I am requesting reimbursement as this was a misleading offer. Furthermore, due to the distressed caused to me and my family on what could have been a pleasant holiday ion new years eve - what a mistake! We spend more than 1 hour trying to sort out this issue when collecting the car and made it to the accommodation very late! 15 min to midnight - ruining the celebration! I had my mother and my 5 year old niece with me at that time at night. Please investigate and action accordingly! It is very disgraceful for customers to have such an experience!

The worst travel company that I had to deal with! A scam! Lack of transparency, of reliable information, of professionalism and a lot of lying.

I had to change my departure date in September and although I paid luggage on my initial booking they did not added the information to my updated reservation. I contacted customer service several time during 3 weeks before my departure on this matter because they weren't able to figure out how to solve this issue and kept delaying. One day prior the departure I have been promised that the issue is solved and they reassured me that they communicated the info to the airline. It was a lie. Once at the airport, the airline was seeing not luggage paid on my reservation, so I had to pay it again.

I am trying to change the date for my return flight to US flight, it's been 10 days. I first contacted them through chat on Dec 27. Kept telling me that someone will contact me within 72h. When nobody did, I wrote back. They told me to take this directly with the airline, knowing that this was not the solution, but just to get rid of me. Contacted the airline, which of course sent me back to them. It took them 8 days to call me to change my return flight. When I asked why they called me so late, I have been told that the airlines don't work during holydays! Which is outrageously untrue! 8 days during which the prices kept climbing. The call was unprofessional and I have been offered zero transparency on how they set the prices that they asked me to pay. It was a take it or leave it situation. When I asked for other dates prices the agent kept repeating that this is the best price and I either want it or not. I chose not to change the ticket on Jan 3 when they called due unexpected high fees and some financial limitation. I reached back to them by phone on Jan 4th because I am forced to make the change due to health issues. Waited 15 min to be connected to someone. Gave all the information, the dates that I am looking at for the flight back just to be told that someone will get back with me in 3 days! I have been told told that they contacted me one day before but since I didn't take their offer I need to wait for someone to get back to me in 72h. Basically I am being punished because I refused to buy the ticket they proposed. I have no words to describe how powerless and frustrated I feel. I am at the mercy of an incompetent and dishonest group of customer service people which each time refuses to transfer me to someone higher who could solve my problems. Their managers are always busy and can't talk to me! I never felt so bullied, lied, robbed and ignored by a service provider in my life.

I will do everything I can so this doesn't happen to other people anymore.

Stay as far as you can from this scam company!

On December 20th, my girlfriend bought round-trip tickets from Lisbon to Berlin. However, when I entered my personal information, the website gave an error and the purchase was made with my girlfriend's name duplicated, with one of the duplicated names corresponding to mine, since it has my pronoun and identification number. We have already called edreams to change this ridiculous error, which can be corrected by changing the passenger's name with my identification number to my name. However, they told us that they could not do anything for us because we did not have screenshots of the moment before the purchase (where everything was correct, so we did not take a screenshot) and redirected us to ryanair and tap to solve that problem. After contacting both airlines, they redirected us back to edreams and told us, understandably, that they could not do anything.

Booked a flight on 20 December 2022 from Hamilton, Canada to Managua, Nicaragua. Price was great and all steps were confirmed. Booked on the canadian eDreams website as was paying in Canadian dollars.

Booking confirmed email received. On checking my credit card next day, I suddenly found that 2 of the 4 flights were also being debited off my credit card as well as the amount from Edreams. I did not have any dealing directly with the airline in question so how did they as well as Edreams debit my credit card. The other 2 flights were apparently paid by Edreams. The amount charged was way more than the diference should have been had eDreams deducted the charges for the two flights.

Then on further investigation and after receiving a copy of my invoice I found that they had billed me in US dollars which should have been in Canadian dollars. With a.73 exchange rate the flights suddenly cost 25% more.

eDrams will not discuss this further and will not answer emails showing evidence of the mistake.

Do not book with this company as they are dishonest by switching currencies and then not even willing to discuss the error. Take your money and then make you pay for part of the ticket again dirctly to the airline

I have tried to contact eDreams regarding a charge on our credit card, but no one gets back to you.

There is no customer service, yet very quick to take your money.

I looked at flights but nothing was set in stone.

A charge was made to our credit card - no receipt of purchase was emailed, I have no booking number and no one can help

AVOID at all cost.

My flight was cancelled by Qantas on the 17/2/2020. Qantas say the ticket is still open for use (which we dont want) and edreams have not applied to them for a refund on this flight.

Edreams have been avoiding paying me back my refund. After many many many phone calls and talking to different people each time I am still waiting for my refund. I get conflicting information for each person. This is totally unacceptable. Even edreams cant get their people to agree on what is happening. I am totally disgusted with the whole process and would never ever recommend edreams to anyone.

My partner booked a flight to Budapest on your website for 12/30 and submitted a cancellation on the same day because I am a student and I have an exam on the same day that he did not know about. In the end, because you returned an email that you do not agree to cancel, I decided to go and attend the second date of the test, you canceled our tickets on your own accord and took all three thousand shekels

If you don't allow us to fly on this date or we get a refund, expect a huge lawsuit!

Bought ticket # [protected] ID on October 2020. Unfortunately the flight was canceled by airline, so I requested refund, they state the refund was delayed for 3 months. Today is December 17 2022 and has not got my refund. So frustrating. If you try to call there is no phone number and always direct to stupid app. With the same message.

Dear Sirs,

I am checking on a refund made by Scoot for ref. F7LHMM, dated 26Nov.

I purchased the ticket (Singapore to Penang) on 9th Oct, and payment was made using my credit card, however when the refund was made (by Scoot), i noticed another master under my name (xxx6403) was used to made payment to Scoot. I am confused with the process of e-dreams, kindly advise.

Meantime, please advise when the refund amount will be credited to my account. Thank you.

Best regards

Ong

booking # [protected] due to hurricane Nicole we were unable to go on our vacation witch I am intitled to a full refund. this is my 3rd email to u guys and u have done nothing. why? now the airlines did refund the money, but they refunded it to u because u used Ur own payment method, so u (edreams) owes me a full refund in the amount of $ 1,359.03. now again u used ur master card to book the flights my credit card was only used to pay u, (edreams), so the airlines have no way to refund me directly. so, 1 more time I paid edreams edreams paid airlines airlines refunded back to edreams so edreams owes me my refund in the amount mentioned above.

Edreams is a cheater company I booked flights from Bangkok to serbia with automatic check in boarding pass where it show if boarding denied u get full refund they just cheated me since 5 nov 2022 it's not a professional company they just know how to take money from customers pocket,called many times n sent many emails even there agents lie lot I will never recommend someone book with edreams I have all proofs I lost inr approximately 75000

Ref10542185995

I booked a flight with Edreams in Feb 2021 covid had hit and nobody could travel on numerus occasions infact I would estimate over 45 hours on the phone to get my money back. They blame Qatat and vice versus I was eventually in March of this year given a Electronic receipt for 674 euros for myself Elaine June De Ville and Peter Goring

They continually lie and mislead you My reference number is QXTK8J ticket number 157 [protected] that is for my husband Peter John Goring .

Transportation Credit Voucher

My name is Elaine June De Ville I have since got married. and my surname is Goring .

I´ve beem charged in my card for a subscripiton of edreams prime but it was note made by me..probably a card clonning.

the details are in the photo.

trying to confirm my reservation at les chambres d'ovaline in saint emilion france. i have a written confirmation number from edreams #[protected]. they continue to say there is NOT a confirmation. i am worried i will arrive and there will be no room. and edreams will not refund me . i have tried their website, emails, help line..nothing. theni found what was supposed tobe their phone numbers but were all fake. your help would be appreciated.the date of the confirmation was june 3rd,2022 at 2;05pm est.

thank you

I have made duplicate booking. And is very frustrating that unable to speak to anyone from your company and no one attend to me after so long.

Previously you mentioned you will definitely refund if duplicate booking.

Please see attached.

Would very much appreciate if you can please assign a personnel to attend to my request.

Best Regards,

Karen

My flight (eDreams booking no [protected]) got cancelled by the airline (Jazeera airways) and I got a mail from them stating that the full refund has been credited to travel agency on 21st November. I have still not obtained any refund yet and the eDreams website says my booking is confirmed. I’m totally lost at the moment. Please update me regarding the current status.

I booked a flight ticket last month via Edreams, it was my first time to book from this site. I paid the ticket cost with my credit card and I didn't open the site again.

after one month I found that my credit card charged $59.99 as a Prime subscription which I didn't request

• RESERVATION NUMBER (PNR) [protected]

• BOOKING REFERENCES [protected]

mail adress used: george.[protected]@live.com

reservation mail :michael.aziz.[protected]@gmail.com

I need to cancel this subscription and refund my money back

I booked the tickets through eDreams in June 2022 and the airline cancelled the one-way ticket which I had to rebook at a higher cost later. When I followed it up with Airline, they shared me screenshot of the refund completion and asked me to check with eDreams as it was done through eDreams. This refund from Airline was done on 1st of August 2022. When I shared the screenshot with customer service, they have sent me this response.

"Unfortunately, the system is not showing that we've received the refund yet from the airline.

​

I see that we've submitted your refund request on 17/08/2022 and are now dependent on them to take action.

As soon as the funds are received from the airline, it will take between 7 to 10 working days for that to reflect on your bank account."

It has been 3 months since this request for refund was raised from eDreams which is unnecessary in the first case. The refund was done by the airline even before this request was created and it was confirmed through email. Even after 3 months (I am following up every month), I am getting the same text as replies every time.

I do understand that airlines usually take time to process the refund request, however, in this case, the airline confirmed on 1st of Aug - 2022 that it has processed the request. Airline is very quick in processing this request, however either eDreams team does not care about processing the refund or they are trying not to give the money back to customer.

I booked a flight from London to Manchester for the 17th Aug 2023

In your flight details it said departing at 10.00 and arriving at 11.10

I incorrectly assumed this was 10.00am and 11.10am.

when I received the confirmation email I realised it was pm!

I contacted you immediately to indicate my mistake. I was told it would cost a further $190 to change the booking. I was not happy at all as I am 80 years old and had made a genuine mistake. I ten got on line and cancelled the booking only to find that you would not refund the money. I had also paid for extra baggage and seat allocation. total amount $356.57

I think that at least you could have refunded the cost of the extra bagage and seat allocation.

On checking my credit card I found you had taken $92.69 from my account on 15/11/22

On ringing you through Mybooking I discovered this was a membership fee. I do not recall ever being asked if I would like to be a member. I do not want to be a member.

I also tried to ring the support phone to speak to you 61 [protected] and a recording said number was incorrect!

Not a happy client!

Sandra Woodhouse [protected]@supaturf.com. au [protected]

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