eDreams
reviews and complaints

When i made the reservation to fly by copa airline from san juan, puerto rico to panama city panama fligth cm 451 and panama airport medellin colombia on september 9 2022 i paid $1,539.37two ways was because i need to have spase to mobe my leg. Because i had altritis in my joints. Copa airline assigned me to an economy class seat, which maybe the price is close to $500.00. That is the reason i pay the price for business class seats because in economy there is no space and i suffer went can not move and is painful

Hi,

i booked a trip to Canada from Chennai via Maldives due to covid restrictions during Sep 2021.

Booking reference: [protected]

when i reached Chennai airport, Indigo airline didnt honour the additional luggage cost which i added while applying the ticket. i ended up paying extra luggage cost to airline. when they didnt honour the pre-payment, they mentioned that i have to deal with website edreams since i booked the ticket through them.

immediately, after landing in Male, Maldives i contacted edreams and officially submitted the request. my refund ticket was accepted by edreams on Oct 29-2021

Refund #6123646

they initially said it will take 3-6months to get some update from the airline. after 4th month onwards, i have been contacting the edreams team for the status. only constant reply is "it is still in progress and they will escalate with the airline".

there are 3 challenges,

1. no update on the refund even after 1 year of refund ticket

2. no proper response from edreams ticket

3. no proper escalation point shared by edreams so that i can talk to some supervisor or senior resource than the chat agents.

my expectation:

Refund ticket resolution

I am writing to you regarding my request from a week ago. I've talked with 4 agents, I've requested the invoice via email, via the application. What more can I do?

I really need the invoice, this is not possible. You deny my right to have the bill and I will contact the authorities if I don't get my invoice until tomorrow at 11 am Bucharest time

This is not possible, every other request is working on your platform beside the invoice request.

[protected] - this is the confirmation number.

So I need my invoice, not my payment details.

I had purchased return airfares in March 17, 2022 for flights from Ottawa to Calgary and Calgary to Ottawa travelling in September 2022. On the flight day, my outbound flight from Ottawa to Calgary was delay by 11 hours, as per airline policy, I can chose to canceI my flight. I informed the airline that I would like to cancel my flight from Ottawa to Calgary and also the return flight from Calgary to Ottawa. The airline has since refunded my airfares to eDreams as eDreams was the 3rd party whom I booked the airfares with, and I have to contact eDreams to complete the refunds at their end. I have chatted and requested with 3 different agents concerning the refund of my airfares, and asked that the funds be credited back to my credit card as per indicated on eDreams refund policy (Be assured that once we receive the money back from the airline, we will transfer it back to the same payment method used in the original booking at the earliest). However, I got emails from eDreams asking me to complete my banking information in order to receive the refund. The agents said that is how eDreams process the refunds, if I don't complete the banking information, I will not get my money back.

I want to have my refund of $196.00 ($98 x2) Canadian for the 2 airline tickets credited back to my credit card!

Booking Reference number [protected].

I’ve had such a bad experience with eDreams. I purchased a flight ticket from chicago to Maryland and back to Chicago (reservation number [protected]). I called in to move both tickets one week up. I got charged the flight difference and a processing fee. 

Surprisingly the agent only changed one ticket (Chicago to Maryland) and my return ticket was in limbo. I had to purchase a return ticket from another airline back to Chicago. I called in sometime in July to request a refund. The refund was approved and I was told it would take about a month for the process to complete. 

I called in several times to check in and was informed I had to wait for the airline to make a refund. After a month of many phone calls I only got a refund of $65 (processing fee). The flight difference i paid (over $170+) I still had to wait for. Today I’ve been told by an eDreams agent that my refund was cancelled and no amount is due to me. 

Have I been conned? Has this happened to anyone here? 

I asked for a manager and they say they’ll have someone call me. How do I make sure I get my money back?

No mês de agosto de 2021 efetuei a compra da passagem de São Paulo (Brasil) até Yagon (Myanmar), e alguns dias após a compra, alguns percursos dessa passagem foram cancelados e após isso solicitei o reembolso à Edreams faltando 1 mês para o embarque. Após várias reclamações e mensagens dizendo para eu esperar, no dia 8 de Setembro de 2022 a Edreams me enviou o e-mail dizendo que a companhia Aérea Malaysia Airways e a LATAM airlines não fariam o reembolso pois alegavam que eu não tinha direito a essa opção. Sendo que no momento da compra eu comprei a Cancellation + Assistance insurance e também era cliente premium.

Após isso entrei em contato com a Edreams novamente querendo que eles fizessem uma nova consulta às companhias de passagem aéreas, e a Edreams disse que faria uma nova consulta às companhias aéreas e me responderia em 2 semanas, e até hoje não me responderam.

Quero meu reembolso, e suporte real e que cumpram com a palavra, já que vocês estão me representando na compra dessa passagem.

eDreams booking reference: [protected]

Airline booking reference: S94E5Y

Price and payment method

The total cost of your reservation is: € 1149.27

The details of the amounts charged are shown below:

- Malaysia Airlines : € 886.39

- eDreams : € 262.88

Terms & conditions about your purchase and privacy policy

The price of your Cancellation + Assistance insurance € 80.00

The price of your Flexible travel dates € 157.00

Cost of eDreams Prime membership: € 0.00

eDreams Prime discount applied: € -86.78

includes Insurance Premium and eDreams Mediation Fee.

Dear Agent,

I hope you are doing well. My name is Farzaneh Aavani. I live in germany and I booked a trip from Tehran to Istanbul for my parent on October 14 (as their birthday gift). Unfortunately I have not recieved any confirmation email yet. I would be grateful if you deal with the problem. You can find the trip details.

Date of trip: 20 to 31 October 2022

Hotel name: Sirkeci Park Hotel

Booking reference for Hotel: 893ef5e14c5bcd3a

Passengers Names:

Alireza Aevani

Nahid Aevani

Bookibg rerefernce: [protected]

Ariline booking reference : MZJXQ2 and MZQKEA

I am looking forward to hearing from you soon,

Greetings

Farzaneh Aavani

I bought 'eDreams insurance' along with the ticket. I had to cancel my booking (Ref: [protected]) due to change of plans.

I canceled booking and applied for refund which, as per the policy, should have been received into my account in 30 days.

After 30 days not receiving anything, I called them twice and they lied. And they started the process from scratch.

It's utterly absurd how they play with their customers.

I need full refund (SR 3,155.57) for my booking as per the insurance policy ASAP!

I have rented a car with edreams from Romania close to Otopeni airport,I have arrived at the company so I can pick up the car and they reject me because I did not had a credit card,I mention I had a debit card and 1500£ ready for a deposit.And also I have been told that I will not have a refund because of this.

Those are the details of my booking.

Booking Reference Number: RO644455480

Confirmation no. RO644455480

At the beginning of August 2022 I bought 3 flights frpom edreams with no problems. My Deutsche Bank Mastercard was charged.

Then a few days later I received an email telling me I had been automatically subscribed to a free month of edreams prime, the email did not have a return or reply address, it is marked "noreply". I did not asked for or accept the subscription. I called edreams clients services, and entered their chat system and told them I did not want any subscription.

On 15/08/2022 CARD-EDREAMS PRIME -54,99 appeared on my Mastercard statement. This is an illegal charge. I did not make any such purchase. I made a complaint and requested a refund. Edreams have replied saying they will refund the amount, but they have not done anything.

I have complained to the Spanish Guardia Civil and they say they have many such complaints against edreams for fraud.

Every day I check my account and email edreams Customer Services requesting the refund of the 54,99€ they stole from me. Paul Lee Stainton X2437784Z Tlf. [protected] [protected]@hotmail.es

I request a refund of POYSGW for 294.24€.

I had to buy these tickets because the leg KGS-ATH on the original ticket (KGS-ATH-DUB [protected] bought in March 2022) was cancelled by SKY EXPRESS. Not by me.

EDREAMS never help to get a replacement for KGS-ATH despite many requests.

So I bought a replacement, via EDREAMS.

Missing ATH_DUB consequences would have been many days stranded in KGS or ATH ( all flight full) and for you, massive cost for a replacement arrangement.

I bought from Edreams KGS-DUB via ATH. POYSGW for 294.24€.

I sent a complaint a few minutes ago, I thought I was sending it to EDreams

However it looks as if you are an independent group

My complaint is about lack of refund from

EDreams in the sum of £1601.15

My contract number [protected]

Their address

EDreams

44/45 Great Marlborough St

London

W1F 7JL

All details of complaint in previous email

Regards

John Battye

To ask my company to pay for my most recent trip, I attempted to receive an invoice from eDreams. I repeatedly requested it through their website and app without success. Finally, after calling their customer support, I was informed that I would get my invoice within 72 hours. After far longer than those 72 hours, I still haven't received an invoice.

This level of customer disrespect and lack of professionalism is unacceptable in a company of this size. It simply shows that they don't care about their customers' satisfaction. I will never book a flight through them, and I will advise my friends and family to do the same. I sincerely hope that anyone who reads this complaint and is considering booking a flight will refrain from doing so.

João Afonso

I was enrolled into an eDreams Prime Member on 05/2021 and a while ago I cancelled my prime account and the membership. This means my data should have been deleted from the company database.

However, on 08/08/2022 an amount of 54.99 Euros was debited from my account for the same account which was deleted a while ago. When I raised this point with the eDreams customer care. Their response:

"Thanks for contacting us

Regarding your booking with eDreams number [protected]

We want to inform you that under this email address

No prime members found.

Once again, please accept our apologies for the inconvenience caused.

We remain at your disposal should you require any further assistance."

Ok so the company deleted my data, but kept my bank account information?

Following their email, I have been following up on the subject, I even shared more details on the subject - including a screenshot of the amount charged however, after 2 months now, they fail to respond or even return my money back.

Recently I purchased a flight ticket from eDreams to Sydney from Perth. In the beginning while booking the flights the the amount of ticket price was shown $299.Wow i thought that was a great deal but i got a hurry up notification saying if i don't purchase the ticket in next 10 min the airline company will increase the price to $599 or more. So, immediately tried purchasing the ticket but i had issue with website there was some technical glitch while i was giving all my bank detail. I thought i didn't purchased the ticket and thought of purchasing it next day but to my surprise i see $900 taken away from my bank account. I have been trying to communicate with customer services they never came back.

I am flying on Wednesday however I do not have the hotel confirmation yet and also there is no email confirmation but I was being charged already. Therefore I wish to cancel, the photo I took when I book stated a reference however both hotel and your customer service said that the number is incorrect. Kindly do let me know ASAP. I had been trying to contact the merchant itself but all seems to be robot answer therefore I also do not whether this is the right platform and what will be needed to file a complaint

I made a booking through edreams' Dutch website https://nl.edreams.com and paid for it wit/ Skyscanner Sparkasse (bank transfer). The transaction went through successfully (and was confirmed by my bank), but I never received a confirmation email from edreams. I've tried to contact the customer service twice (using the online contact form), but haven't received no reply. Email:[protected]@gmail.com

Hello , this is mario motolese and 2 days ago i booked a flight from Amsterdam ( 1 december 20:55 ) arriving to malaga (23:55)

flight return from malaga 16:25 till amsterdam 19:35 ( 5 december)

what happend is that i did not receive from you any order confermation , that` s why and i don`t have de reference number to check the status from my flight and aswell get the tickets !

the flight is already paid ( if you want i can send you the prove of payment ) and i can give you my deatails , so you can help me to get the reference number

MARIO (NAME)

MOTOLESE ( SURNAME

[protected]@outlook.it

04-09-1990 (date of birth )

hopefully you can help me to recover my booking number !

thanks !

I am being charged for the yearly subscription and I am trying to see how to cancel it, but my account doesnt show that I am a prime subscriber!

I have been trying for several times and it is not working.

Now I just got charged and you need to stop and return the money back.

My account is baraa. [protected]@gmail.com

Kindly return and stop the subscription ASAP.

You have taken money from my bank account on the 29th of September and given me NO booking confirmation. Claims to be "pending".

Every time I have tried to resolve the issue, I am told to wait "24 hours" by a ROBOT, this has happened THREE times now and has given me NO result.

I tried your call-line and have been asked by an automated response for a "reference number" which I WAS NEVER GIVEN because of you. Can you tell me how I'm supposed to give information you failed to supply so I can sort an issue? Terrible Help-Line...

I have spoken to Ryanair who I was allegedly flying with, and they say my booking doesn't exist, I imagine that's due to your ability to take my money and but not secure me and my partner a seat on the flight.

I have spoken to my Bank, and they cannot help me until the date of my flight because then and only then what you've done and are currently doing is robbery.

I have been on hold and waiting lists and queues of people trying to sort a problem that is actually supposed to be YOUR problem. I am unbelievably extremely upset and frustrated.

This is supposed to be a birthday gift to my partner so for this to be happening is really something.

The flights are for the 21st of October, returning the 28th. Both direct. For two people. Names Bronagh Stapleton and Alexander Bazigos. You have given me no other information other than you're trying to rob me blind because my bank account is down near £350 and I have nothing to show for it.

Sort it out.