EconomyBookings.com review: Car rental

I booked a car through EconomyBookings.com (Booking No. B19830842) and paid in full using a credit card via BirBank (Kapital Bank, Azerbaijan). When I contacted the rental provider (CARLOVE) in Antalya, Turkey, they informed me that they never accepted the booking and had no available cars. I was left without a vehicle and had to cancel a non-refundable hotel reservation in Cappadocia, resulting in a $57 loss.

I submitted two refund requests through EconomyBookings’ Help Center starting on July 23. As of today (July 29), I have received no refund and no reply. Despite their public response on Trustpilot, they completely ignored my case. To make matters worse, they emailed me asking to “rate the service” — even though they delivered nothing.

This is a clear case of service not delivered. I have now filed a chargeback through my bank and reported them to the European Consumer Centre and Latvian authorities. I am demanding a full refund and warning others to avoid this platform.