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EconomyBookings.com

EconomyBookings.com review: Car rental

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9:43 am EDT
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I booked a car through EconomyBookings.com (Booking No. B19830842) and paid in full using a credit card via BirBank (Kapital Bank, Azerbaijan). When I contacted the rental provider (CARLOVE) in Antalya, Turkey, they informed me that they never accepted the booking and had no available cars. I was left without a vehicle and had to cancel a non-refundable hotel reservation in Cappadocia, resulting in a $57 loss.

I submitted two refund requests through EconomyBookings’ Help Center starting on July 23. As of today (July 29), I have received no refund and no reply. Despite their public response on Trustpilot, they completely ignored my case. To make matters worse, they emailed me asking to “rate the service” — even though they delivered nothing.

This is a clear case of service not delivered. I have now filed a chargeback through my bank and reported them to the European Consumer Centre and Latvian authorities. I am demanding a full refund and warning others to avoid this platform.

Claimed loss: 235 USD (78.01 usd of the car rental, + 57 usd we lost our booking in the city where we wanted to travel, + 100 usd - becuaise we had to book new hotel room in the delivery city)

Desired outcome: I am requesting a full refund for the undelivered car rental service If possible, I also request compensation for the $57 USD loss I incurred due to a non-refundable hotel booking that was ruined by this failure.

Confidential Information Hidden: This section contains confidential information visible to verified EconomyBookings.com representatives only. If you are affiliated with EconomyBookings.com, please claim your business to access these details.

EconomyBookings.com response
Sep 02, 2025 10:35 am EDT
EconomyBookings.com customer support contacts
Phone numbers

+1 (202) 800-9938

+1 (613) 701-0911

Address

616 Corporate Way, Suite 2-3973, Valley Cottage, NY, 10989, US

Website

www.economybookings.com

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Dear Nazim,

Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you experienced with your recent booking through EconomyBookings.

We have carefully reviewed your case and we’re pleased to inform you that your refund has been successfully processed.

We deeply regret the inconvenience caused by the unavailability of the vehicle and the lack of timely communication. We are also taking steps internally to prevent situations like this in the future.

Thank you for your patience and for bringing this matter to our attention. If you have any further questions or require confirmation of the refund transaction, please don’t hesitate to contact our support team via website.

Kind regards,
Alex
Customer Support Team
EconomyBookings.com
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This complaint has been resolved automatically due to user's inactivity.

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    616 Corporate Way, Suite 2-3973, Valley Cottage, New York, 10989, United States
  5. EconomyBookings.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 11, 2025
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EconomyBookings.com Category
EconomyBookings.com is ranked 23 among 110 companies in the Vehicle Rental and Leasing category
#21 Thrifty Rent A Car Thrifty Rent A Car #22 Car2Go Car2Go #23 EconomyBookings.com EconomyBookings.com #24 Auto Europe Auto Europe #25 GoldCar Rental GoldCar Rental

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