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EconomyBookings.com

EconomyBookings.com review: Car rental

K
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7:30 am EST
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Our flight was cancelled on Aug 10 due to a mechanical issue. I attempted to change our rental period from Aug 11th to the12th for booking number:

B94451058. This is allowed according to EconomyBookings.com's Amendment Policy. Multiple calls to the number that EconomyBookings.com provided in the rental voucher to make the change were not answered. When we arrived at the rental desk there was no car available. We ended up with a smaller car from another company. Our family had to travel separately by train to accommodate our luggage that wouldn't fit.

I emailed Post Rental Support, at [protected]@bookinggroup.com, to ask for a refund. Their response was "You didn't inform us about your cancellation prior to your pick-up time."

First, there was no intent to cancel, only adjust the rental dates.

Second, it is EconomyBookings.com's responsibility to provide accurate contact information in order to inform them of the rental period amendment.

I am asking for a refund of the $397.07 prepayment.

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Feb 27, 2024 9:18 am EST
EconomyBookings.com customer support contacts
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616 Corporate Way, Suite 2-3973, Valley Cottage, NY, 10989, US

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Dear Kevin,

We regret any inconvenience you experienced, but it's important to note that EconomyBookings.com cannot be held responsible for flight disruptions. We recommend reaching out to your airline for compensation related to the flight cancellation.

As we see our Customer Support team has already responded to your case. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our Customer Support team again.

Best regards,

EconomyBookings.com
Update by Kevin Kalbaugh
Feb 27, 2024 10:09 am EST

You are responsible for allowing me to adjust my rental period per your Amendment Policy; regardless of my reason for wanting to do so. You failed to do that.

Update by Kevin Kalbaugh
Feb 28, 2024 10:46 am EST

This company is being willfully obtuse and deflecting responsibility by siting the flight delay. It does not matter WHY I wanted to adjust my rental period. It states in their Amendment Policy that customers are allowed to make changes in rental dates. The bogus contact number they provided prevented me from doing so.

I am preceding with filing complaints with both state and federal consumer agencies to have this company investigated.

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