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Our flight was cancelled on Aug 10 due to a mechanical issue. I attempted to change our rental period from Aug 11th to the12th for booking number:
B94451058. This is allowed according to EconomyBookings.com's Amendment Policy. Multiple calls to the number that EconomyBookings.com provided in the rental voucher to make the change were not answered. When we arrived at the rental desk there was no car available. We ended up with a smaller car from another company. Our family had to travel separately by train to accommodate our luggage that wouldn't fit.
I emailed Post Rental Support, at [protected]@bookinggroup.com, to ask for a refund. Their response was "You didn't inform us about your cancellation prior to your pick-up time."
First, there was no intent to cancel, only adjust the rental dates.
Second, it is EconomyBookings.com's responsibility to provide accurate contact information in order to inform them of the rental period amendment.
I am asking for a refund of the $397.07 prepayment.
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You are responsible for allowing me to adjust my rental period per your Amendment Policy; regardless of my reason for wanting to do so. You failed to do that.
This company is being willfully obtuse and deflecting responsibility by siting the flight delay. It does not matter WHY I wanted to adjust my rental period. It states in their Amendment Policy that customers are allowed to make changes in rental dates. The bogus contact number they provided prevented me from doing so.
I am preceding with filing complaints with both state and federal consumer agencies to have this company investigated.
