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Customer Service

800 5566 0000 (International)
1800 634 549 (Australia)
1800 817 134 (Ireland)
+1 877 237 4215 (USA and Canada)
+54 800 345 1150 (Argentina)
+43 800 802 398 (Austria)
+32 80 026 678 (Belgium)
+420 800 088 442 (Czech Republic)
+31 800 580 2501 (Netherlands)
+64 800 001 175 (New Zealand)
+351 800 180 263 (Portugal)
+421 800 601 135 (Slovakia)
+41 800 009 944 (Switzerland)
+44 800 098 8221 (United Kingdom)
2300 Empire Ave., 7th Floor
Burbank, California
United States - 91504

Complaints & Reviews

BrazzersOver charged/scammed

This company scammed out of $78.95 when i only agreed to get a video unlocked for $1.00. One charge from Brazzers and another from premium.pornportal.com. I called to get my money refunded and they refused to give me my money back. They charged me 3 times on 9/13 and twice on 9/15. One charge for $34.97 and the other for $39.99. I want my hard earned money back!

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    Brazzers — Cancel subscription1

    I signed up for a 1 free trial... Was billed 1. Oo 2x.. I was old that was a favor they did for me.. Bs... I...

    BrazzersBilling and trails

    I subscribed to a week trial for my S/o and we ended up not liking it. I went to try and cancel it and for some reason it won't give me the page to cancel it. So I tried to contact the site and it kept saying Error occurred message wasn't sent. So then I tried to find a phone number and can not. AND TODAY THEY CHARGED ME A 39.95 charge! I DIDNT WANT IT ANYMORE! I seriously tried to cancel and it won't let me!

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      Brazzers.com — money deducted

      i had already got my membership cancelled, and i have a screenshot of it, then why da [censored]in'hell my...

      Brazzers — charged for a subscription I didn't select!

      I cancelled my seven day trial by the fourth a month ago. Within the past hour I was charged $34.97 for an...

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      Brazzers — brazzers website

      i cancelled my subscription on 12/6 because i lost my job.on 12/9 you took another 39.99 out of my...

      Brazzers — feedback on a pornstar

      i usally really like your movies and porn stars, but recently you guys have added a big fat black woman a...

      Brazzersvidoes

      Make some vidoes with with either jordi doing a foursome or jordi on his own with angela white agel whicky and sofia rose with anal cowgirl postions and make them fight over him to see who gets his cock and do creampies too al well for vidoes for him both viginal and anal the more girls jordi has in his viedoes the. Marrier he will be and the more [censored]ing he will have fun with

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        Brazzerscanceling

        I have cancelled it and received confirmation??? Will i be charged. It has been a few days since I cancelled but I have read here that many people have got charged even after canceling? Help

        I took the 1usd trial for 8days. Is there a chance that they might scam me and still upgrade my membership to full after that??? Also is there a chance that they have made me another account That I'm unaware of??

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          BrazzersI can't talk to the customer service via chat

          Can anyone help me to contact them again? Or does anyone know the answer to my question personally:

          I have cancelled my Brazzers TRIAL membership at least 7 times, and I am finally pretty certain that all the chats I had with the customer servicers went trough and that they actually cancelled my membership, if not. I will call them then.

          My question is that my Membership is still kinda going on as its an 8day membership "for 1usd" I didn't know that it was a buck a day. Well now that I am cancelled, will I still be billed for the 7 more USD???

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            Brazzerseverything.

            Absolutely the most crooked [censored] company in the world. DO NOT DO THE $2.00 subscription. You end up paying $25.00. They are absolute scammers. Plus it doesn't have supervisors that can talk to you and they won't refund your money. [censored] people.
            They charge you $2.00 for nothing and apparently there is some fine print that tells you after that you have made a one months subscription. Got this for my husband who is in a nursing home facility and is very young. He has issues with erectile disfunción and thought this might help him achieve some kind of sexual satisfaction because he has so much depression over not being able to walk and use the left side of his body. Just don't go near the site. It will cost you at least $30.00 to showed video you can watch for free else where.

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              BrazzersI was getting charged without my knowledge

              I had signed up for a two day trial on Brazzers three days ago. On the second day I tried my best to end that trial, however, there was no way to do it. Today I just opened my bank account find that OI had been charged $39.99 from a site called Probiller. I have been contacting everyone and do not know why this is happening. I would like a refund immediately because I expressly do not want a membership but there was no way to get out of it.

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                • Pn
                  pnmk21 Oct 10, 2019

                  The same thing just happened to me! I called probiller after I was charged $39.99 and yet i had signed up for the two day trial for $1!! This really is not what i signed up for and i do not know how to get my money back

                  1 Votes

                BrazzersI was being charged without my knowledge

                I had signed up for a trial and I thought I canceled it but then apparently I was being charged without my knowledge of two payments of 34.99. I complained and the guy clearly said I had canceled my subscription yet I was being charged for a premium? Like what!?!? I didn't sign up for that! They signed themselves up with my card! I was robbed! I complained again and again and finally I got refunded back 17 dollars! 17 dollars! That was my families rent right there who they kept stealing without my knowledge! They should be convicted of fraud! Don't do business with brazzers it's a scam and lowlifes who profit from unsuspecting victims.

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                  BrazzersI paid for 2 days for $1 premium

                  I joined for 2 days at the price of $1 and would like to cancel my subscription early. I do not want to continue using this site. If this complaint isn't resolved I will further complain until all my money is returned. I do not wish to be billed again and this is my formal way of canceling my subscription, the second day has not yet past so I should not be charged additionally for any reason.

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                    Brazzersan account made on this website.

                    yes my email & card shows that I have a Brazzers account & i payed a company called "pro biller " from my cash app to make the account, the issue is I have no idea who pro biller is & I did not make an account with Brazzers . I would like for that account to be cancelled, only $1 was spent from my card so it's not a issue about the buck, but I would like for that membership to be cancelled completely .

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                      Brazzerscancelation

                      I sent an email trying to cancel my subscription but no reply. I do not want to pay more than the two days. I had sent out two emails last night both trying to cancel and yet have received no word back. Like I DO NOT want to pay for more than the two day subscription. Thank you for your understanding and I hope this gets resolved before I'm charged.

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                        Brazzersrefund

                        I was in contact with you about a stop of charging me. Now it has got through and the withdraw has been made. When do I get the money back?
                        I will add fotos of so you see it yourselves.

                        Please see the pics that I added.

                        I can write so much, I'm so duktig! You know me I can write the whole alphabet. ABCDEFG HIJKLMNOP QRSTUVWXYZ and even the last Three Swedish ones åäö. Think this is enough for you?

                        refund
                        refund

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                          BrazzersSubscription.

                          I joined for 2 days at the price of $1 and would like to cancel my subscription early. I do not want to continue using this site. If this complaint isn't resolved I will further complain until all my money is returned. I do not wish to be billed again and this is my formal way of canceling my subscription, the second day has not yet past so I should not be charged additionally for any reason.

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                            Brazzersbilling

                            I paid for a 2 day trial of one dollar and then a few days later I get a charge from probiller who handled the money information of my account. Taking 40 dollars from my account for no reason, it was an uncategorized charge with no info. Then I go to my email to find that I had a brazzers premium account set up which I had never done. And could find no info on how much that would cost me through my email. And I still don't know where this mysterious 40 dollar charge came from

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                              Brazzerswebsite charges

                              I canceled my the my access to your website, but was still charged $34.95 for your premium package, which I did not agree to and that was in addition to the $29.95 fee you charged me for your regular package after cancellation. When speaking to one of you reps he tried to offer me 1 mth free after me telling him several times I didn't want it. He then preceded to offer me 2 months free and again I declined. He also tells me that a refund is not offered and that his supervisor doesn't take phone calls. Apparently this seems to be an issue with your company. I am absolutely positively sure I did not upgrade to your premium package. I have attached my proof of cancellation for the ONLY package I agreed to.

                              website charges

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