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1.3 192 Reviews

Brazzers Complaints Summary

16 Resolved
176 Unresolved
Our verdict: If considering services from Brazzers with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Brazzers reviews & complaints 192

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5:43 pm EST

Brazzers Brazzers anual signature

I can't login my account.

Since i start 12 MONTH MEMBERSHIP + 6 FREE MONTHS, every time i try to login i faill and i need to "forgot password" to properly login, every single day i need to do that whay, because it dont let me login another way.

But there are 5 days that it dont let me "forget password" and i cant login any way.

Support don't answer emails and online supports dont work properly.

Claimed loss: 120$

Desired outcome: i want some definitive fixes to the problem or my money back

Confidential Information Hidden: This section contains confidential information visible to verified Brazzers representatives only. If you are affiliated with Brazzers, please claim your business to access these details.

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Brazzers - Brazzers and reality kings

I am writing to file a formal complaint against Brazzers and RealityKings for unauthorized credit card charges and outright deceptive practices by their customer service team. On November 24th, I subscribed to Brazzers for a 1 USD trial, with an additional no-cost subscription to RealityKings. The subscription terms stated that after one week, it would...

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1:31 am EST
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Brazzers - Unauthorized charging of cards

On 11-23 I did a password reset. Upon reset, they threw in a subscription that I did not authorize. When I reset my password, the second I got in, I got a email stating I was being charged 29.97. Note* my subscription is still active for a few months and will be the last with them. I immediately contacted (within 6 min) to be exact, the customer service for...

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Is Brazzers legit?

Our verdict: Complaints Board's thorough examination reveals Brazzers as a legitimate entity with notable strengths. Despite a 8% resolution rate on customer complaints, which invites a closer look, Brazzers stands out for its commitment to quality and security. Clients considering Brazzers should delve into its customer service record to gauge compatibility with their expectations.

Brazzers earns 91% level of Trustworthiness

Perfect Trust Endorsement: Brazzers achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Brazzers. The company provides a physical address, 24 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for brazzers.com can be seen as a positive aspect for Brazzers as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Brazzers's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Brazzers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Brazzers website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Brazzers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Brazzers and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on brazzers.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Brazzers has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 192 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Brazzers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We have received reports that the website associated with Brazzers is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
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4:54 pm EST
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Brazzers Brazzers

I was looking around the browser and the site pop up with a couple questions I did the a Gmail bu t I got wored and back out. But I got wored and check out and seen the options and it still had all the plans and I back out with less worry but in the back in my mind I still had to ask I should not have be charged at all can someone please help me out

Claimed loss: I'm not sure

Desired outcome: Don't want to get charged

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Update by Tlyer
Nov 23, 2023 3:50 am EST

I was browsing a couple of websites and your website pop up and ask my couple questions and then a Gmail and I did know what for when I realized it I look at the plans to make sure I did get charged it still had plans and it didn't look like I didn't get charged witch I'm hope I don't get charged

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7:22 am EST
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Brazzers Scam

I want all my brazzers subscriptions to be cancelled right this instant. I do not wish to be billed any further from brazzers or any porn sites as well. I took a trial membership for 2 days at 1 or 2 dollars but didn't know that I would be charged directly one month for that. I agree that it might be a mistake on my part but I now want my subscription to be cancelled and money to be refunded if possible. I haven't used the subscription at all. Please cancel all my subscriptions at least and don't bill me any further or I will have to take further required actions. My email is [protected]@gmail.com, contact me there for further details.

Claimed loss: Loss of 2 dollars and even further due to indirect membership of which I was unaware of.

Desired outcome: Please refund my money back, cancel all my subscriptions and never bill me ever again. Please remove my card details as well.

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3:49 am EDT
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Brazzers - Prepaid subscription not fulfilled

I have supported Brazzers for a very long time. Long ago, they started offering access to other subscription websites through their portal for a one-time fee, provided that you maintained your subscription to Brazzers. It was only a matter of time before they started breaching that promise, and several things I had paid for began disappearing. When I...

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9:42 am EDT
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Brazzers Renew membership

I’ve been trying to renew my membership for three weeks now. I click the renew button and entered my bank debit card number. But the purchased has failed. There’s nothing wrong with my card because I’ve used the card to renewed my membership before. I’ve tried to be patient but now I’m frustrated. What’s the problem? Please resolve this issue immediately.

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4:07 am EDT
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Brazzers Double charging

I pat for the service of just the base site to my knowledge and yet I got double charged for this month. In my bank statements, I have 2 separate charges of $42.79 done for the month of September. If I am in fact subscribed to another service, please remove me as I don't see any options on the site to cancel any subscriptions and if I am not, I would like to know the process to get refunded the extra charge given to me

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7:26 am EDT
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Brazzers Premium account

I used your service for the one day option about 1-2 months ago, I wanted to cancel it on multiple occasions but could because of an error, now it filed me yesterday THREE WHOLE times and today one time for 161,77 dollars in total, I won't be using your service for the time and I need this money desperately. I'll provide any information you need to help with refunding me the money.

Desired outcome: Please refund me the money

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2:50 am EDT
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Brazzers Subscription fee

This took place on June 05, 2023. I subscribed for 2 days trial and got a deduction of 1.56$CAD twice. Next I wished to buy yearly plan on the same day ie. JUNE 06 so my account showed a valid deduction of 155.85$CAD.

NEXT DAY, I logged in to my brazzers account and it showed no membership purchased. I thought the transaction wasn't complete, so I bought again a monthly subscription of $62.30 on June 7, still it showed no subscription. I then tried for an yearly plan to see if it will work and it did.

But today on June 09, 2023 at 2:30am. On checking my account summary, I found that all the transactions were carried out and now I have a total of 379$, whereas the subscription I needed was only for a month.

Desired outcome: I request you to kindly reimburse the money except for that monthly subscription fee of 62.30$CAD. ie. A total of 316.7$CAD back to my account.

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2:41 am EDT
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Brazzers Probiller and brazzers membership

It is june 5 i was charged for a brazzers membership even though i went through the hassle of cancelling it. I request a refund for the membership i was charged. I do believe it's a simple request since it's the exact day it was renewed. So please i humbly request that you refund me of the $39.99 you have taken from me. I will provide any thing that is needed to do so.

Thank you very much.

Desired outcome: A refund of $39.99 to be exact. Ban me from the service if you wish.

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ProBiller.com admin
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Jun 08, 2023 8:09 pm EDT

Greetings,

We invite you to contact one of our support agents who are available 24/7

Please visit Probiller.com

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3:58 pm EDT
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Brazzers Billing Fraud - canceling my account

I tried the free trial for brazzers on May 12, 2023, it asked me if I wanted to pay for a year subcription, I said no and made sure it was canceled by sending an email too but still charged me. after the trial ended it still charged me on June 2, 2023. It didn't ask for me to pay at all and I noticed when I checked my credit card transaction history.

Desired outcome: I would like a refund

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4:04 am EDT
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Brazzers unauthorized credit card charges & unable to cancel subscription

On April 16th I paid $1 for the Brazzers trail and cancelled the same day, my Brazzers account was not functioning after the trail ended, however yesterday on May 26th at 23:47pm $40(793.84ZAR) was deducted off my bank account without me signing up or approving anything. When I logged on my Brazzers account to cancel my subscription it keeps redirecting me to the same cancellation support page. I feel like I am being robbed for signing up for a trail. I don't understand how I am being charged without even signing up for a $40 subscription, I have sent a complaint as soon as I saw the deduction and I would not like this to continue on a monthly basis. Please help

email: [protected]@icloud.com

Desired outcome: Please refund and cancel my subscription that I didn't sign up for

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6:34 pm EDT

Brazzers Employees

Be it as stated:

Pornography in Canada has changed since the 1960s when the Criminal Law Amendment Act, 1968-69 that suppressed various laws related to sexual norms was passed. There has been a shift in the mode of determining whether a material is obscene or not with the R v. Butler judgment. The obscenity laws were challenged as violative of freedom of expression in R. v Butler. Obscenity is defined as follows under the Criminal Code: "the undue exploitation of sex or of sex and one or more of the following subjects; namely, crime, horror, cruelty and violence." The court held that the term “undue” should be interpreted on the degree of harm which flows from such exposure that predisposes people to act in an anti-social manner. The court ruled that pornography is harmful if it contains violence or explicit sex which is degrading or dehumanizing and which creates a substantial risk of harm, as it harms a person's right to be equal. Therefore, there is a shift from the community standard's test to the harm test post the Butler judgment.

Pornography

Pornography presents a difficult challenge for anyone who believes in freedom of expression. Should pornography be tolerated, in all its manifestations, provided that no one is directly harmed in its making: or are there more important values at stake here than freedom?

— Nigel Warburton, Free Speech: a Very Short Introduction: 59 

Canadian feminist Wendy McElroy argues for the toleration of pornography.: 64 In her book, XXX: A Woman’s Right to Pornography (1995), she believes that women (and men) are free to make up their own minds about their use of pornography and should not be forbidden access to it. If this is true, then pornography should be of some importance since it allows its users to learn about themselves and is part of the principle of free speech. Some believe that the law should protect values and that anything that may corrupt or undermine these values should be banned by the law. However, those in favour of defending free speech believe that any restriction must strongly be based on more than just a reaction of disgust and hatred.: 59–72. 

The approach by the Supreme Court on free expression has been that in deciding whether a restriction on freedom of expression is justified, the harms done by the particular form of expression must be weighed against the harm that would be done by the restriction itself.: 164 This makes the justification of limits of free expression difficult to determine. Those who are against pornography argue that pornography is basically treated as defamation rather than as discrimination. As Catharine MacKinnon, a feminist and activist based in the United States, says: "It is conceived in terms of what it says, which is imagined more or less effective or harmful as someone then acts on it, rather than in terms of what it does. Fundamentally, in this view, a form of communication cannot, as such, do anything bad except offend".: 11 Pornography also raises issues concerning rape, violation of women and child pornography.

In Canada, appeals by the judiciary to community standards and the public interest are the ultimate determinants of which forms of expression may legally be published, broadcast, or otherwise publicly disseminated. Other public organizations with the authority to censor include some tribunals and courts under provincial human rights laws, and the Canadian Radio-television and Telecommunications Commission, along with self-policing associations of private corporations such as the Canadian Association of Broadcasters and the Canadian Broadcast Standards Council.

Over the 20th century, legal standards for censorship in Canada shifted from a "strong state-centered practice", intended to protect the community from perceived social degradation to a more decentralized form of censorship often instigated by societal groups invoking the state to restrict the public expression of political and ideological opponents.

It appears Canada has covered all of its bases in ensuring that such employment does not carry over or filter into the lives of others. I suppose at this point I should almost be clear complaint or suggestion or neither though I am somewhat unclear, I feel compelled to comment. or at best request...

Given your understanding of promotion and exercising lifestyle choices to put forth your ideals of what best makes money that you please consider the following... I do not like to refer everything to following a pandemic that had virally hit all parts of the world. how-ever that disease had inadvertently affected both adult and children- the way other disease and toxicity can affect both adult and children.

Because of such pandemics and upheavals, I can only ask that yous do your part and ensuing that staff promoted with such a sensual, sort of seductive maturity carry that in other aspects of their live prior and during careers with you however short or long that pursuit may be for some.

That they are obligated to pass mandatory health checks, tests of jealousy and comply with scheduling and requirement after such sexual endeavors for it is my belief that when these things are not handled appropriately the facts are misleading and another citizen, their children and relatives are senselessly targeting due to none compliance with restrictions that their life should have never had to begin with.

It is my belief that these individuals once with new look and a bit of a resume maliciously pursue position in a propagandic way and seek out to further harm hiding behind a falsified look in short being nothing more than an offended covered by a seductive, sensual lucrative look and I am fearful that with so much focus and ideal on look that one to many have been overlooked and there dis. as well as disease has hurt many of the rest of the public, whom I do not believe were jealous as they've stated, and or had any problems with their employment to begin with but these sort of one liners have promoted and so diligently helped them to senselessly upgrade without putting in the appropriate efforts while "[censored]ing" so to speak another to maintain during their working schedule which like any other profession at time yields competition.

Please as you pursue such profession due it as etiquette as Hue did it allows for better natural color in the rainbow, and we can all breath relatively easy. Please ensure to comply with regulations and current law so that only the best are promoted and those who are admirable not jealous can applaud such ideals of sensual and seductive beauty without concern or harm to their natural being, after all we had all got here because two people [censored]ed, made love, humped or did whoppy and with sex having so many descriptives we ought keep an open clear mind and consciousness while promoting and keeping time with what is going on in today's not all the yesterdays.

Sincerely

Amanda Jean Borden

Desired Outcome-

Better promotion of those employees with compliance, and an end to contracts where those have falsely misled their employer with appropriate resolutions, safety for those employed as well as the general public they seek to engage and interact with following such popularities given the nature of employment and based on current legislation and a strong focus on limitation of disease and protective measures in place to limit spillover of such to all the everyday people. Better policies and procedures to promote sexual wellness so that those employed realize that just as the enjoy various aspects of sex so shall to the rest of the public and that that is a right of all people if consensual and even if not employed in such, they do not need follow the ways of those employed that is of freedom of living.

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9:14 pm EST

Brazzers over charged

I bought a 1 dollar subscription and I went to go check if I had a subscription I could cancel because y'all try to get people and I saw no way to cancel anything so I left it alone but then I kept getting charged and I ended up getting charged 90 that I did not want to get charged for I don't even know what and I want my money back I didn't subscribe to anything willingly and I didn't click on anything but the1$ subscription I wanted and got scammed I want my money back Arttimus.[protected]@yahoo.com is my email I need you to contact me immediately

Desired outcome: To get my 90$ back now!

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ProBiller.com admin
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Mar 17, 2023 8:08 am EDT

Greetings,

We invite you to contact a support agent who can assist

We can be reached at Probiller.com

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12:18 am EST

Brazzers Subscription refund

I had for a Brazzers trial on February 11 and they charged my account for the trial of $1.13. I canceled the subscription on the same day for the reality kings subscription however I still get charged for the month after I got the cancellation saying I only have access till the 14th. I don’t see how they can charge someone that canceled a subscription after saying I only have the free trial left. When I called the billing company they said it goes against the terms of service. Even tho after the receipt said will be charged unless subscription cancelled which is what I did.

Desired outcome: Refund

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7:37 am EST

Brazzers Fraud, blatant scamming.

2 days ago I decided to purchase the 2 day trial for 1 $. Then I realized the site is absolute [censored]. Free sites provide way better content. I canceled the membership, but after two days still got charged 39.99$. They act like nothing happened and won't refund. I waited 30 min for an online chat with an employee, every 3 minutes typing yes to confirm that im still here, just for a dude to tell me in a very long text that I didn't uncheck a box.

Scam is that I read everything and unchecked every cheeky box that was trying to get more money out of me. Cancelled the membership but still got charged 39.99$.

Sad that im not the only one, lots of people like me on here.

Sign up if you want to immediately waste 1 dollar and lose 39.99$ after 2 days.

:(

Desired outcome: Full 39.99% refund!

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4:27 pm EST

Brazzers Copyright material

Hi, I've noticed a bunch of my videos on this site that I have no given anyone permission to watch. I want them taken down, on the private pages there is nowhere for me to report these videos.

One video was posted last month https://www.camwhores.video/videos/9976040/peachyprime-of-facefuck/

And this one as well https://www.camwhores.video/videos/9878668/peachyprime-exclusive-of-sextape/

There needs to be better ways of getting these personal videos taken down easier.

Desired outcome: videos of me taken down upon request.

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9:43 am EST

Brazzers Abella danger and you guys

Hello,

I have been scammed and used by not only you but Abella also. I've waited for hours to find out when she is coming to the airport and clearly she didn't show up. Me and Abella have communicated for weeks now off Google chat to do a escort through your company. She has canceled twice and has took my money through cashapp. It is really sickening to see why she is doing this and you guys as well.

You have not only put me in a really horrible situation but you have stolen money from me. This is really unforgivable and I'm going to report this if this is for real which I believe it is. She sent me a flight ticket and all the information I needed to make sure she was coming and honestly, I had a feeling this was going to happen.

I want to speak to the owner of this company and receive my money back. I don't want to go further with this, but if I have to I will. This really is the most horrible thing that has ever happened to me financially. To put my trust in this "woman" and you guys is really insane. I want to know the truth with what the [censored] is going on.

Desired outcome: I want the truth.Call me [protected]

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ProBiller.com admin
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Nov 08, 2022 10:03 am EST

Hi Joey,

Brazzers DOES NOT participate, endorse or solicit escort services and the actors and actresses on our site are independent contractors.

We suggest contacting your local law enforcement to open an investigation

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1:49 pm EDT

Brazzers Subscription of 6 user licenses for a subscription to something. Never heard of it.

I received a fraud notice from Pay Pal about a charge for subscriptions for 6 user licenses. I live alone and have no such use for 6 licenses of whatever you are selling. The cost charged to PayPal is $1399.96, transaction PayP56-0635.

Please cancel this charge and refund my account. Sincerely, Eileen Boudoin

[protected]@yahoo.com. The charge was dated 10-19-2022. I will contact pay pal myself to get this settled. Diamondhead, Ms. 39525

Desired outcome: refund the subscription charge.

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ProBiller.com admin
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Nov 07, 2022 12:03 pm EST

Hello

We suggest contacting a billing support rep who will assist

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Brazzers contacts

Phone numbers

800 5566 0000 1800 634 549 More phone numbers

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