Dollar Tree review: Product not received; lies and excuses.

Placed an online order 02 May

Received an email stating item was available for pick up in store 11 May.

Called store and requested item be ready to be picked up, as I am disabled, and getting to store and around inside is problematic; was told this would not be a problem.

Arrived at store aprox. 11 am. Was told that truck was late, and I would have to wait while they went through items.

Waited about an hour, and was informed that they "did not have time to look for item" and I would have to return in the afternoon. Not happy, but agreed.

Returned to store at 4pm. Was told to wait, as they were not done going through items. Waited one hour , and was told that they did not have the item.

I got very upset, and , long story short, after a total of one hour and fifty-seven minutes, the store manager called the district manager, whom informed me that " this is another Corporate f*ck up; you will have to call them tomorrow"

I demanded a refund, and was told that was not possible, and that Corporate would call me at 8 am the following day, 12 May.

When I received no call 8:45 , I called the corporate number. Kept on hold and transferred to various departments for over thirty-seven minutes.

Informed I would be given a refund.

I told them I expected to be compensated for me time and travel costs for the second trip, as I had been lied to, sworn at, threatened with police ( whom were called, and said that there was nothing they could do, as I had not done anything wrong ).

Was told that "that isn't going to happen"