Dollar Tree — return policy
My name is Mariela, and my complaint involves Store # 4995, Assistant Manager Rosa.
Your return policy states "We will gladly exchange any unopened item with Original receipt". However that is no the case. I presented myself on 12/21 to return 8 bags of cotton balls that were purchased on 12/17, and one nice store employee said we only do exchanges no store credits, I then selected my items to exchange, and stood over 20 minutes on the long line making an exchange for peanuts and handsope surpassing my original purchase, so that the rude assistant store manager can say that my exchange couldn't be done because they are not the same kind of items. I then respond to Rosa the assistant Manager and inform her that what she is saying it's not on the receipt, and her response was it don't matter it is the store policy. Today 12/22 I called the store to requesting to speak with the store manager, but it was not the store Manager that got on the phone it was Rosa again, and she was rude, and told me I remember you and I already told you yesterday that we can't exchange your items for peanuts and that's not going to change because it is our store policy. My reaction to Rosa was your not the store manager and you need help on your customer service skills because you are extremely rude, and she then says well you can call back in 30 minutes to see if the manager is in.
On my end I totally understand that all stores must maintain policy, but what should be honer is what's on the receipt and not a stupid policy that was made at the store level, and that it's not informed to the customers at the time of placing purchases.
I just want to process my return, if you have any questions please call me [protected]
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