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Dollar Tree
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1.1 2962 Reviews

Dollar Tree Complaints Summary

92 Resolved
2868 Unresolved
Our verdict: If considering services from Dollar Tree with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dollar Tree reviews & complaints 2962

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Newest Dollar Tree reviews & complaints

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A
9:46 pm EDT

Dollar Tree oyster & soup crackers

today I bought 3 packages of oyster & soup crackers and when I got home I realized that they were due since 07-18-2018 and it is 3 months of expiration, and in the store they have many products still selling, it is very dangerous and I'm upset that I lost time and my money, I'm going to report it to the city and the health department to investigate

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5:49 pm EDT

Dollar Tree I am complaining about the employees on the phone while working

10/0/2018
store #7
sales associate Vanessa
Time 11:22

i was in the store looking for items for my grandson but couldn't find it so there was an employee in the aisle i saw him texting on his phone so i told him i was a secret shopper where is your manager, he said he's not here so i asked him where is your manager for the day he still was texting and had a whole dolly full of boxes. when i got to the register i asked the cashier whats the young man name she said she didn't know so i ask where is your manager she showed me the manager i asked her why is the young man in the aisle texting and has a dolly full of freight she told me that the manager let's us listen to music on our phones and i told her he's not listening to music he's texting on the clock and then she just hump her shoulders and went on her way . bad customer service and as an on duty manager you suppose to know what to do about a employee texting on the phone while on the clock when customers need help and i didn't ask him for help cause he was on the phone but i did spend my money but i won't shop at that dollar tree in markham any more

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Chris1977
, US
Oct 02, 2018 6:34 pm EDT

You should mind your own business. You're not their boss.

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M
2:07 pm EDT

Dollar Tree human resources/ company overall

Dollar Tree may be a bargain for customers but they do not know how to make sure their employees are taken care of. They have a high turn over rate simply because they pay little to nothing! We understand its part time but who wants to take a check home with a total of 27 for 2 weeks?!?!? Most of your stores are a complete mess in CERTAIN areas and they never have enough people working. Human resources picks and chose which situations they want to follow up on the company overall needs to be reported to BBB Asap

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2:14 pm EDT

Dollar Tree cleanliness of the store

I patronize the Dollar Tree Store on Sibley Blvd, in Calumet City, Illinois. The store is filthy. The shelves are full of dust, the floors need vacuuming., the washroom is filthy.

The areas around the cash registers are junky. The shopping carts and baskets are filthy. As a customer, I believe I deserve better than this when shopping. Many of the Dollar Tree stores that I visit in Illinois are in the same terrible shape.
The personnel are attentive, they do not allow the lines to become long without attending to the customers.

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1:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree employees

Today 2 employees at the register got into a verbal argument that was very loud, I mean screaming loud. You could hear it across the store.
The customers felt very uneasy and some left.
The other employees looked very embarrassed.

It was all about who works the hardest and longest.
This should be done behind closed doors.
It was about 11:30 10/01/18. Older male and older female with short red hair.

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10:56 am EDT

Dollar Tree rude manager and refusal to sell products already rung up

This in in regards to Store #2004, 416 W. Seneca Turnpike, Syracuse NY

I wanted to purchase some Halloween solar items and along with the one you stake into the ground, found packages of solar items that are in a protective plastic case. When I took my 7 items up, the cashier gave me a total of $3.24... then questioned why the low price. She called up the manager who said that those in the plastic case came up as 1 penny and were not to be sold to me - even though the sale was complete and the cashier had our money in her hand. I was told that these items were to be sent back to corporate and he didn't know why they were put out. I said that were in multiple locations - the manager was very rude and refused to allow me to take these items. He took over the register, voided the sale and ran up my other 3 items. I was under the impression that once a sale is made, the customer has the right to pay for the items. He gave some excuse as to the longevity of the battery since it was last year's item. Um, I have a huge supply of these that I pull out from year to year for various holidays and have had no problems with "the battery".

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1:53 pm EDT

Dollar Tree 6762 store condition

I have photos from the condition of store # 6762, Ormond by the Sea store.
I cannot believe no one has slipped on cardboard, no one has gotten hurt on product on the floor.
I have complained about the general manager before and nothing gets done. She is rude to customers. Her employees sit around when the lines are long.
I have gone in seeing managers sitting down doing nothing while the cashiers are backed up. There were a few good managers but I haven't seen them, they may have left due to treatment.
I needed detergent yesterday, shelves were nearly empty. I bought a pack of candy and it had been melted and put on the shelf.
I am disgusted with the way this store looks and the management.
I will drive out of the way to go to a nicer store

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11:02 pm EDT

Dollar Tree employees and district manager stolen bank deposits

This incident happened during the month of August of 2018 and before that. This company needs to deal with their employees when it comes to theft. Especially when their district manager Sharon Coronado knew everything that was going on with the missing deposits that the previous manager Luis Vejara took. She knows about three bank deposits that he didn't take in to the bank and if I am not mistaken it adds up too at 5, 000. She was quick to tell on him and blame the other associate Bella, that she made him do it. But in reality she allowed him to do whatever with the store because she was having an affair with this manager. Luis has pictures of her doing sexual things to him. She was so quick to tell on him but did not mention to Melvin or corporate that she was involved and she knew he was stealing money from Dollar Tree. Sharon Coronado is not what she seems to be no one know the real her. She practically stole from this company and is getting away with it when she should be dealt with and let go from this company. She treats her associates badly downgrades them and talks about them behind their backs. These employees work their butts off to where she don't even acknowledge them. She is very aggressive does not train her assistant or managers and expects them to know everything. She complains about how the store is and mind you the store was a mess and everything was already in places where it shouldn't have been when Luis was there. Now shew blames her associates for his wrong doings. Sharon is very rude and she just needs to be let go from this company and this company needs to know what she knew about Luis and what she allowed him to do at the store like pay people for working over night and how he would pay them with the money from the store safe and the deposits and why didn't she mention any of this to Melvin or corporate because she tried covering her butt. Associates Tina Garza and Arturo Reyna are two associates are currently working still and they take in counterfeit money to the store and exchange for the real money. Sharon knows about this because Luis mentioned it to her and she still has them working there. Why who knows. Tina Garza allows Arturo Reyna to come to the store and stock but from other employees what he does is make a mess and mixes the items and puts them where they don't belong so its harder for the stock team to stock and recover. He also sells narcotics from the store to the homeless and Tina Garza knows of it as well. Those two associates get away with so much and blame others for their problems. So the corporate office needs to do something about these associates and their district manager Sharon. They have gotten away with a lot already please put a stop to them. All this is happening at store number 05591 San Antonio TX 78201 Fredericksburg Rd store number [protected].

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B
7:53 pm EDT

Dollar Tree closing early

I've come to the Dollar Tree in Pawleys Island twice in two days before closing time but they had the doors locked and would not let anyone in. This is ridiculous. It's 8:45 and they close at 9 and yes I'm aware that's cutting it close but come on. There's still 15 minutes before 9! That's plenty of time for me to run in and grab balloons before closing. Absolutely ridiculous.

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5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree false advertising

I have a complaint about the Advertising at all of your stores indicating that you are "hiring for part-time" "immediate hiring for assistant manager", etc. My boyfriend went into one of your stores here in Clearwater, FL, clearly displaying signs stating that you were hiring, and filled out an application. A few days later, he went to the Manager to return the application who told him, "oh they are not hiring right now?" I found this odd since your signs say otherwise. Then this week, we were shopping in the Dollar Tree on Highland Avenue in Clearwater which also has signs up stating that you are hiring. When I asked the store clerk, she asked the Manager, who said they were not hiring either. When I asked her what stores were hiring, she couldn't tell me that either. I find this as a serious case of "False Advertising", and in my opinion is completely unacceptable. Your stores should not advertise hiring when you are not. I would appreciate an explanation regarding this.

C. Thompson

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3:19 pm EDT

Dollar Tree store itself

Within the last 2 month this has became the dirtiest store in the Adirondacks we have been loyal customers since it opened but now I walk in the door and turn around as do many others the rugs look like someone threw buckets of dirty mop water on them and let them dry the store is loaded with full boxes and nothing on the shelves etc this is something you would not believe if you do not see it please check it out and try to fix this problem or you will lose all the biz you have in this town

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7:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree over stocking too much stock too less pay to work for dollar tree

I would like to speak with someone from the Dollar Tree corporation who does care about their employees & who does want to help resolve these matters at hand
I am really tired of trying to submit a complaint to get something resolved that is solvable. I have been thru this & typing for over an hour & it is ridiculous. I would like to speak with someone to receive help to see who & how much anyone does want to make time from their schedule to assist me & all my employees who are disgruntled & who do want to work there.
I do not understand why I cannot get this complain sent thru as it keeps coming back for more symbols. This is another area that I guess should be updated so people can express their issues without more added stress factors.
I am going to continue writing stuff just to get enough to get this thru but I am sincere in having someone contact me about the issue at Dollar Tree.

The issues here are & have been around for the time Dollar Tree has been around, so resolving them would help in so many ways to benefit the company, the employees & the customers & also the distributors who there seems to be issues with driver lately that really can be resolved.

please contact me at the earliest convenience.
Thank you

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Chris1977
, US
Sep 28, 2018 10:55 pm EDT

I have no idea what you just said. All I got out of it was you got a complaint.

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P
9:17 am EDT

Dollar Tree there needs to be a security guard or police detail at the malden, ma. store at least in the evenings.

Last evening around 7 PM my wife was at the Malden, Ma. 02148 store. It seems there were several people walking around asking for money from the customers [ Panhandeling] shopping there. One individual, in particular, was very aggressive and even though my wife tried to ignore him, he persisted and continued to follow her around the store. This made her very nervous and she checked out before purchasing everything she had planned on getting. The individual went so far as to follow her to the exit. Fortunately, I was parked in the first spot out front and my wife ran to the car quickly as now she thought he might try and rob her. This may or may not be an ongoing problem, but in the Evening hours, there should at minimum be a guard preventing people from harassing customers. Thank you

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Chris1977
, US
Sep 28, 2018 10:19 am EDT

Couldn't she like carry a gun for these situations?

ComplaintsBoard
D
9:51 pm EDT

Dollar Tree my complaint is for a manager here in bakersfield california.

Hi my name is dartanyan adkins. I'm located in bakersfield, california. An incident occurred between me and a store manager name vincent here in bakersfield. The location is 2505 south h street. I was attempting to make a purchase when I notice I didn't have exact change, so I asked if he had a penny. His reply was very unprofessional and rude. So I decided to not make my purchase with him. So he pulled back all the items and told me to leave. This really anger me, so much, I challenge him to a fight. After not accepting my challenge, I left and made numerous attempts to contact his district manager but no response on this matter. Please contact me in regards to this matter. My phone is [protected]

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Chris1977
, US
Sep 28, 2018 10:23 am EDT

You're lucky you didn't go to jail for attempted violence.

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B
7:44 pm EDT

Dollar Tree employee experience as an employee

I have had to practically beg to get my own w2 form for free from my job since the end of january. It is the end of september and I now have to wait 10 more days to get my actual w2 to complete my 2017 taxes. This should have been in my possession for free by the first week of february 2018. Customer service for employees is just an automatic voice on an answering machine. I called and went to my store like 5 times. My manager at the store, bob is one of the worst people I have ever had the misfortune to work for. He hang up on me several times so I had to go in person just for my info to be told to pay $7 for access to my own info to do my taxes. Don't work for them if you can avoid it. The job is easy, the hassle isn't worth the stress.

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Chris1977
, US
Sep 28, 2018 10:26 am EDT

W2's are supposed to be mailed to your home address.

ComplaintsBoard
M
4:40 pm EDT

Dollar Tree store cleanliness

The Painesville Dollar Tree was very messy and disorganized. There were items in boxes, in the aisles and thrown on the shelves. Unopened boxes were put in every aisle throughout the store. If you wanted to look for an item you had to rubbished through things to see it.
Very disapponting seeing that when this store first opened it was very neat and clean.
The management and store employees seem not to take pride in this store.

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Chris1977
, US
Sep 27, 2018 6:32 pm EDT

Stores like this most of the time are usually understaffed and/or under budgeted.

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L
1:26 pm EDT

Dollar Tree dollar tree on rugby & gage in los angeles ca

As I was parking at the dollar tree at 8:30am I seen 2 dollar tree employees leaving so I figured there would be more ppl inside the store working but as I got to the door to try and get in there was no one there they locked the door and left so those 2 employees left and locked the door and didn't even bother to tell me that it was closed and this was during business hours 😡 That I know u can't just leave your job just when u please and just lock the door and it made me more mad that 2 elderly couple had just arrived as I was pulling and pulling the door to try and open it and they said they came in a bus so now they had to leave back home on a bus because the 2 employees decided that they would just up and leave whenever the feel like it 😡😡😡

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Chris1977
, US
Sep 27, 2018 6:35 pm EDT

Maybe an emergency came up and they couldn't get anybody to cover for them.

ComplaintsBoard
I
5:14 pm EDT

Dollar Tree customer service

Sept. 26, 2018
Employee Mark was rude and disrespectful to customers and fellow co-workers. Would not come to register when called and would not help an older employee with a tax exempt issue. The lady trying to get a tax exempt left and said she would just pay the money instead of waiting for help.
Mark left the register and went outside when his fellow employee asked for help.
This is not the first time I have witnessed his actions.

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Chris1977
, US
Sep 27, 2018 6:38 pm EDT

Mark was probably on a unpaid break.

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T
3:18 pm EDT

Dollar Tree going out of business?

This is what I wonder when I go to this location. No manager. "manager on duty" not a manager at all: fat, lazy, incompetent. Store shelves almost empty; floors a mess. Have complained about this location before. Very convenient location for me, but i'm going elsewhere from now on.

This has not always been the case. This store is mall with publix, office depot, hobby lobby and others. Traffic from those stores used to flow into this one. Don't understand why corporate doesn't pay attention.

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10:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree store manager/ store on hwy 105 2111 w davis st

Very unprofessional staff. Laughing yelling across store chasing each other. Very rarely is someone at the register until a line forms. Manager (joanna) her name tag says is always outside smoking or vaporizing on the wall trashy when customers drive up and is constantly talking about smoking marijuana and smells of it with bloodshot eyes. All telltale signs of usage. Needs to be stopped families go into those stores and children dont need to be exposed to that.

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Chris1977
, US
Sep 27, 2018 6:40 pm EDT

They have to keep busy when there's no customers at the checkout.

Dollar Tree In-depth Review

Product Variety:

The Dollar Tree offers a wide range of products to cater to various needs. From household essentials to party supplies, their inventory is diverse and extensive.

The quality of products at Dollar Tree may vary. While some items may be of decent quality, others may not meet the same standards. It is advisable to check the product thoroughly before purchasing.

Dollar Tree does not carry popular brands as their focus is on providing affordable options. However, they do offer generic alternatives that can serve the purpose.

Pricing:

Dollar Tree is known for its competitive pricing. Their products are priced at $1 or less, making it an affordable option for budget-conscious shoppers.

Customers find value for their money at Dollar Tree due to the low prices and the ability to purchase multiple items without breaking the bank.

Special deals and discounts are not commonly offered at Dollar Tree. However, their everyday low prices make up for the lack of promotions.

Store Experience:

The store layout and organization at Dollar Tree are generally well-maintained. The aisles are neatly arranged, making it easy for customers to navigate and find what they need.

Dollar Tree stores are usually clean and well-maintained. However, occasional instances of untidiness may occur due to high customer traffic.

The staff at Dollar Tree are known for their friendliness and willingness to assist customers. They may not always have extensive knowledge about every product, but they are generally helpful.

Online Shopping:

The Dollar Tree website has a simple and user-friendly design. It is easy to navigate and find products of interest.

Product search on the Dollar Tree website is straightforward, allowing customers to quickly find what they are looking for.

Shipping and delivery processes may vary, but overall, Dollar Tree provides a reliable online shopping experience.

Customer Service:

Dollar Tree is responsive to inquiries and complaints. They strive to address customer concerns promptly and efficiently.

Return and exchange policies at Dollar Tree may vary depending on the item. It is advisable to check the specific policy before making a purchase.

Overall, customers are generally satisfied with the customer service provided by Dollar Tree.

Community Engagement:

Dollar Tree actively involves itself in local initiatives, supporting community events and organizations.

As part of their corporate social responsibility efforts, Dollar Tree engages in various initiatives to give back to the community.

Dollar Tree supports non-profit organizations through donations and partnerships.

Loyalty Program:

Dollar Tree does not have a loyalty program. However, their low prices and value for money make up for the absence of such a program.

Enrollment and use of a loyalty program are not applicable to Dollar Tree.

Personalization and customization options are not available at Dollar Tree due to their focus on providing affordable products.

Business Expansion:

Dollar Tree has a significant number of locations across the United States, making it easily accessible to customers.

Expansion plans and growth strategies of Dollar Tree are not publicly available.

Dollar Tree has a strong market presence and competes with other discount retailers in the industry.

Sustainability:

Dollar Tree has taken steps towards environmental initiatives, such as reducing energy consumption and implementing recycling programs.

They are actively working towards reducing packaging waste and promoting sustainable practices.

Dollar Tree is committed to ethical sourcing and fair trade practices, ensuring that their products meet certain standards.

Overall Rating:

Pros of shopping at Dollar Tree include the wide variety of products, competitive pricing, and friendly staff. However, the quality of products may vary, and popular brands are not available.

In conclusion, Dollar Tree is recommended for budget-conscious shoppers who are looking for affordable options. While there may be some drawbacks, the overall shopping experience at Dollar Tree is satisfactory.

How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

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