Dollar Treemanager attitude I am complaining about against catherine store no:5504

P Jan 08, 2019

On January 8, 2019, around 4 20 pm est, I completed my shopping and entered to only one line available ( Line 4 likely ) . Line was very long and it was extending to middle of the aisle. I was closer to the cashier and there are 4 people were ahead of me. However, in compare with my 8 items held on hand, they all had a lot of more items.. I suddenly saw saw a movement on line 1 and one female employee ( manager Catherine since 2013 ) seemed like she was trying to open another line. I left my place on line 4 and moved to number 1 because of the health concerns I had ( chronic gout and osteoarthritis ). The manager there, Catherine told me line is not open; there are some technical problems with the register and she did not know when it would be open.. I said could wait for a little while.. During that time, problems are resolved and line was open. However, Catherine did not accept me to check out online because I was back on other line ( she was not sure )

She refused to check me out. I said there were only 3-4 people ahead of me on other line and they were already entered to the cashier zone.. She didn't care. This attitude frustrated me and I said I was going to make a complaint against her.. She said she wouldn't care!

I got her tag number and noted ( Catherine since 2013 ). Since this happened after she noticed my accent, I felt like discriminated both based on nationality and handicap..

I teach/taught management issues in colleges and Universities for years and have never faced with such a situation..As an academic, in the management field, I can easily say that Dollar does not deserve care free and discriminatory managers like at their stores..

I left the items whom I intended to purchase and traveled about 15 miles to Dollar Tree, Jefferson City, TN store to purchase the items I needed.

I demand that a proper action to be taken against this Catherine based on inconvenience and pain she has caused.. If this matter is not resolved here, I intend to pursue other channels.



STORE ADDRESS: Store #5504
2320 Sandstone Drive
Morristown, TN 37814-2587

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