Brittany (manager) has shown prejudice for ethnic families shopping at this location (store 7390). Brittany has shown a constant need to harass and stereotype ethnic customers with small children. She has shown a unprofessional demeanor towards loyal ethnic customers and has even yelled while on the phone assisting a customer. Brittany is bias when it comes to customer product exchanges (picking and choosing who she will allow to make an exchange). I would love to give this location more stars because this store location has always been great for the community. Pamela, the store's sales associate is great, she has great customer service skills, she is friendly, knowledgeable and always helpful. Thank you Pamela.
Incident happen June13,2023 and June 29, 2023
Desired outcome: Termination or retrain and send her to a new location. Train on the proper exchange policy. Train Brittany on what acceptable customer service skills are. Customers have a right to shop, no matter what color their skin is.