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DirecTV complaints 2187

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9:30 pm EDT
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DirecTV Oan channel discontinuedl

i am very disappointed that you have cancelled OANN from your programing channels. It was one of the few stations that report actual news. You should have cancelled CNN, & MSBN also to be fair as their reporting is really mostly fake news.

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10:36 pm EDT
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DirecTV Bait and switch - promised a free upgrade; additional $44.68 / month

I have been a DIRECTV customer for over 20 years. My "old" DVR quit working and I contacted DIRECTV [protected]) for a repair or replacement. Since the "old" equipment was obsolete, they offered to upgrade me to HD for no additional monthly fee. They included that the additional fees would be charged for 2 to 3 months but that I would receive a full credit for the additional fees paid in a future bill and that future billings would be the same as monthly fees before the upgrade. I explicitly asked and they verified that the overall monthly fees would not increase. I just received my 4th billing with the additional fees and contacted their Customer Service Team. To date, I have paid an additional $129.25 over 3 months and they offered me a one-time "courtesy credit" of $50 explaining that they "did not know what the previous agent told me". I feel like they pulled a "bait and switch" since they offered me the upgrade, explicitly confirmed the same monthly fees and now will not honor their commitment. My response was to discontinue my service.

Desired outcome: DIRECTV, do what you said you would do or move me back to the previous service at the previous rate.Other or future DIRECTV customers - be warned and be careful so that you do not have the same experience.

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3:23 pm EDT

DirecTV One America News Network

Ever since at&t took over directtv it has gotten worse month after month. And now the Facist A$$holes who want to censor all discussion and differing opinions, you've certainly made clear to your subscribers that you intend to control all independent thought. I for one will never capitulate to your dystopian one world order. You're just a bunch of sick manipulating [censored]$.

Desired outcome: Allow independent free speech as outlined in the Bill of Rights, that you are so willing to ignore.

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6:26 pm EDT
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DirecTV Dropping OAN

4/5/22 Direct TV chose not to renew the contract with OAN. The amount of censorship and hypocrisy currently in our country is quite alarming and you have chosen to be a contributor to the violation of free speech. Media trying to control the masses by censorship is just going to further deepen the divide in the country by effectively alienating people that don’t share the narrative being forced down our throats.

Desired outcome: Renew OAN

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6:14 pm EDT

DirecTV lost of channel AWE channel 387

I cannot believe that Direct TV removed AWE channel 387, I am very unhappy that you did this, I am looking to get another TV provided, maybe even cut the cord. You need to work this out, I see more and more channels leaving Direct TV

Desired outcome: I want you to bring back AWE channel 387, I expect a response

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1:42 pm EDT
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DirecTV Dangerous political platform

Directv is nothing more than a propaganda outlet for the new Nazi Democratic party. They are playing the same role that Joseph Goebbels played for Hotler in Germany. No difference. They have "censored" the only truth telling news outlet which is OANN. We cancelled both ATT and Directv for their Nazi like behavior. Remember ATT and Directv, everything woke truns to [censored]. I hope you go bankrupt and your CEOs put in jail where they belong.

Desired outcome: Bring OANN back

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11:40 am EDT
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DirecTV Removing conservative news channel

Direct T.V. No longer has OAN network as of April 4th, 2022. This is a conservative news channel and in lockstep with Google, YouTube and twitter is censoring conservative news and views. Called to complain and was offered a 10.00 credit. Actively looking for new cable and internet provider. Customer service didn't seem to concerned I would be looking for a new provider. Terrible customer service.

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9:23 am EDT
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DirecTV Cancelling oan news

When signing up for DTV we made sure the programs we watched were provided before signing up. We are news watchers and we watch OAN among other news stations. We've heard the rumors that DTV was considering removing OAN programming but thought with OAN's ever growing audience DTV would never act against the will of so many of their customers. Today we learned that you've done it and OAN is gone and now so are we. We are, at this moment, searching for a different provider. Who is DTV to decide what free people will or will not watch in their homes? DTV has entered the arena of politics and I hope your business suffers mightily because of it.

Desired outcome: Bring OAN back.

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3:15 am EDT

DirecTV Directv channel programming

Since you took OAN out of your news lineup, I have on less reason to like you. If you are going to cave in to pressure groups, then need I remind you that Conservative Americans are the ones you need to please because we work and we have the money. We can always take it where we please.

Desired outcome: Bring back OAN

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9:23 am EDT

DirecTV Dish installation driver on morning of 3/27/2022

The service tech that installed my dish left my property and damaged my lawn by driving his truck over it. It is unbelievable how much damage he did. I have several neighbors who witnessed this. I have been with DIRECTV since 2004.

Desired outcome: Repair the damaged area.

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2:00 pm EDT
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DirecTV Equipment

We cancel our subscription early March 2022. We have had this account for just short of 10 years. We move back in October 2020. We were told that moving our service to the new location had no extra fees with our account. Then we were told that our equipment was out dated. So they replaced with up dated equipment. Now when canceling this account, I was told that we was obligated to lease this new 2 years. That will end in October of 2022 and we own $140.14. I was also told I needed to return their equipment within a week or 2, which we did. My question is why were we leasing out dated equipment and why did we need to return it before October of this year. My account number is [protected]

Desired outcome: To wave the fee of $140.14

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Update by Susan L Brooks
Mar 23, 2022 2:06 pm EDT

I have had a difficult time filing this complaint, I hope this time it works

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8:29 am EDT

DirecTV DirectTV dropping One America News Network

I am livid that DirectTV is dropping One American News Network. As a paying customer, I demand that DirectTV reverse this censorship or DirectTV will lose me as a customer. Giving into woke politics will be DirectTV's undoing.

Desired outcome: Keep One America News Network on DirectTV

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3:06 pm EST
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DirecTV equipment leasing

Our household has an account with DirecTV for just less than 10 years, without any late payments. This company told us than there is no charge when there is a move. The move took on October 2020. We lease equipment and that charge is on our monthly statement. When we moved I was told the equipment needed an update. I didn't realize that there was a 2 year obligation that I needed to keep this account or have a fee for the remaining months. There is nothing on the monthly statement with this duration.

We cancel this service this week March 2022 and was told there is a fee on this lease for another 7 months. But they want us to ship back their equipment anyway.

Desired outcome: After the return of the equipment no additional rental fees.

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12:18 pm EST

DirecTV Discontinue my service

Last week I had called to cancel my service as it is getting expensive for as little to few channels I get. The 2 gentlemen I was talking to said all they could do for me is give me a one time $45 credit on my next bill. I know more can be done. Even with no "offer" available. I had come to find out after this phone call last week, that there are several people I know who told me "just call customer service. They don't want you to cancel. They gave us a $45 credit for 12 months." So am I being discriminated against? I will be disconnecting my service at the end of this billing cycle. VERY poor customer service. Would like to speak with a supervisor on this matter or someone higher up.

Rebecca Bresser

[protected]

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7:23 pm EST

DirecTV Censoring content

If Direct TV cancels OAN news, I will be dropping my Direct TV, my ATT internet, and my ATT phones after more than 20 years

Jim C

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4:39 pm EST

DirecTV Cable tv service package

Ordered service on Friday requesting basic package and internet for $106/month. Installation for cable was set up then I was transferred to arrange internet service.

I was not informed about programming or contract when ordering for cable service.

Technician came out for installation but did not have ant paperwork or programming literature.

Called next day (less than 24 hrs) to cancel. Was told that I was in a 2 year contract and would be charged $20/month for 24 months. WTF?!

DO NOT SUBSCRIBE TO DIRECT TV! Sales representative did a poor job of handling my set up account and informing me that I was entering a 2 year contract.

Now I'm stuck with something I don't want.

Desired outcome: Cancel service without penalty

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1:32 pm EST

DirecTV Stream service

I was charged 243.56 on my Credit Card by DirecTV for membership contract that I never agreed to. I have contacted DirecTV Customer service and was informed that I still had DirecTV equipment and unpaid months remaining when I cancelled my AT&T internet account. Customer Service told me an email went out regarding ATT moving TV service over to DirecTV. I never received an email and did not pay attention who my TV service was to because I always logged into AT&T website where my internet and TV services were listed. I would like a refund for the 243.56.

Desired outcome: Refund the 243.56 credit card payment that I was charged with.

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5:17 pm EST
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DirecTV One American News Cancelation

Please continue to provide OAN for your subscribers. It is not up to you to protect us from programing that large contributors dont like. Please keep is in your pregaming. My name is Bob Edwards and I have an account associated with [protected]. One American News has a good amount of information that other news agencies don't have. It is up to the consumer to decide if it is accurate or not. You should not decide for us. CNN has much misinformation too, are you cancelling them?

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MajorMike
Green Cove Springs, US
Mar 17, 2022 10:55 am EDT

As an ATT stockholder I have been appalled by the cost of providing golden parachutes for the depraved executives and media "stars" at CNN. The multi-billion dollar cost of acquiring Time-Warner has badly hurt my ATT stock values.

Adding insult to injury, as a DirecTV subscriber, it galls me that my monthly subscription pays for the sleazy likes of Jeff Zucker, Chris Cuomo, and Don Lemon, while cancelling wholesome news like OANN.

C
C
Cincinnato
Ottawa, CA
Jan 30, 2022 9:55 am EST

My complaint is that AT&T continues to carry on its networks the known purveyors of misinformation and lies such CNN, MSNBC, NBC, ABC, CBS. For example, they allow Dr Fauci to spread his often changing lies about COVID. They actively promoted lies about former President Trump, including the false Russian collusion narrative, They told us that the 2020 riots were “mostly peaceful protests,” when it was clear they were anything but. They tell us that there has been no proven fraud in the 2020 elections (yet why are dozens of states tightening their voting laws and state courts are ruling that the 2020 election procedures were unconstitutional?) WITH THIS DISGRACEFUL TRACK RECORD OF LIES AND OBFUSCATION, WHY ARE THESE CHANNELS STILL ALLOWED ON AT&T’S NETWORKS?

I demand they be removed immediately.

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12:36 am EST

DirecTV Product Protection Plan

I signed up with this plan in September of 2016. In that time I used the service 1 time 2 years ago for a 45" TV. I had to use it again for the 65" TV that I replaced with the check they sent us 2 years ago. I decided to purchase up for quality. Within the first 5 months the TV was covered under the mfg. warranty. Now since December 1, 2021 and I cannot get a response. They charged me for the deductible, sent a box for the wrong size TV and now will not respond. They send me codes to update and send in photos but tells me there are errors. I have emailed and called and I get nowhere. We have always liked Directv but this service is horrible. I figure I have paid them $2, 249.25 since I signed up. I want this TV off of my living room floor so I can get it repaired.

Desired outcome: Resolution!

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4:38 pm EST

DirecTV Installed satellite dish

Direct TV installed a satellite dish on the roof of my rental property without my permission. Now the dish has fallen over and created a hole in the roof. When I contacted them they told me the dish was mine once it was installed. I told them they installed it without my permission, therefore they were trespassing. I couldn't get anywhere with them on the phone. Now i have to remove the dish and fix the roof at my expense. The tenant who ordered the dish no longer resides in the building.

Desired outcome: Remove the dish and fix the roof

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About DirecTV

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DirecTV is a digital satellite TV service provider offering a variety of channels and packages. Customers can access live television, on-demand content, and DVR capabilities. The service includes options for sports, movies, and premium networks, catering to diverse viewing preferences. DirecTV also offers bundled packages with internet and phone services for a comprehensive home entertainment and connectivity solution.
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Overview of DirecTV complaint handling

DirecTV reviews first appeared on Complaints Board on Jul 20, 2006. The latest review DirecTV - A Disappointing Experience was posted on Mar 29, 2024. The latest complaint Closed captioning issues with hln hd channel 204 was resolved on Jun 16, 2021. DirecTV has an average consumer rating of 2 stars from 2197 reviews. DirecTV has resolved 537 complaints.
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  1. DirecTV contacts

  2. DirecTV phone numbers
    +1 (800) 531-5000
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    +1 (855) 838-4388
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    8449663657
    8449663657
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  3. DirecTV emails
  4. DirecTV address
    2230 E Imperial Hwy, El Segundo, California, 90245, United States
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