DirecTV

Hello, My name is Roosvelt Collins Sr. I've been with directv for a while now. the only complaint i have is, they never send my invoice of how much i will paying every month, Instead they just cut all of my tv's off. every month i have to call customer service multiple times to pay my bill, then they charge for reconnecting fee on top of everything. At this point it is getting out of hand, all i ask is to send my bill to the address i have on file.

Roosevelt Collins [protected]
Email: [protected]@gmail.com
Address- 10568 Spurlock lane clinton LA. 70722

To Someone in charge,
DO YOU WANT TO LOSE A LONGTIMR CUSTOMER OVER $50.00?
I have tried to resolve a problem by phone for the past 6 weeks, but have only gotten the run around.
Please pull up my account history & phone calls since January, to familiarize yourself with the problems I am having. After having been a customer even before it was Direct TV, we had service at one address for 19 years. We moved a quarter of a mile away, and had the service transferred.
On Monday, Dec. 30, the guy came to install the service. I showed him the 2 locations of the prior owners satellites. The Dish dish is in a curve, the Direct dish is about 20 feet away, in the middle of what the owners used as a burn pile, beside the driveway. (See pictures enclosed). I told him he obvisiouly couldn't use the burned one, and we were going to extend the driveway to include that area when we got to the landscaping later, but he could put it anywhere else, including on the roof. I saw him working on the Dish dish and assumed that was the one connected. I was wrong. He used the Dish dish to run the wires to, but then ran those wires to your dish, to connect to the house. After he left, we noticed he had not covered his wire going across the driveway. I called and complained about the location and the exposed wire. Another person came out later in the week & covered the wire but did not move the connection location. I called again and they sent an area inspector out to look into my problem, on Jan. 13. He said the best view of your satellite is from where it is, but others areas could be used, but he would have to charge me $100 to have it moved. I said no thanks. He said only your company could waive the fee. I have since then called Direct TV a number of times and talked to several people & their supervisors, from several off shore locations, that have promised to get the problem resolved and call me back. But no call back. I finally talked to a young lady today in the Philippines' that said they, nor their supervisors', do not have the authority to waive the fee for moving the dish and probably didn't call me back because they know they can't help me & I'll never talk to them again. I have been given the run around and ignored, but I still got a bill from you. I have explained to so many people why I feel I should NOT have to pay to move your equipment, when I told him not to put it there in the first place. I'm done. This is my final attempt to get this resolved.
As I said, we have been a customer for 19 years and like the service. The only reason I have not already made a move is because of the things I have recorded & I'm a loyal person & hate change. Also mentioned, I already have a Dish dish in my yard and their cost for more channels & perks, would be almost half of what you are charging me. I don't want to change, but one way or another your pole & dish is coming out of the middle of my driveway.
Please get back to me with a decision about moving your equipment free of charge or not. If you chose not to move it, free to me, so be it. I will make other arrangements and cancel my service when I've done it. If you agree to move it to an acceptable site, then we will continue as customers. It's up to you.
I hope to hear from SOMEONE, one way or the other. Your prompt attention will be appreciated.
Ellen Love / current address / 711 Courtney Drive, Hendersonville NC 28792 (Effective Dec. 2019
Prior 19 years address / 99 Carpenters Son Lane, Hendersonville NC 2879
Contact me at: [protected] or [protected]@bellsouth.net

After experiencing bad customer service I cancelled my Direct TV Service. I was instructed to return the equipment. (Which I did on December 2019) I called to confirm if they had received it, which they did confirm. A few days later I received a call/text from a collection company stating I was now on collection. I called Direct TV on 01/24/2020 rep name was Ian ID#1G508C he stated he was going to escalate the issue to allow 3-5 business days. About 2 weeks later I received another call from collections, I called Direct TV again spoke to Supervisor named MJ ID#MZ4450 who stated he couldn't do anything about it to give it another 3-5 business days.
I had applied for a loan, which was declined today 02/19/2020 due to the fact that I was sent to Collections by Direct TV. I called Direct Tv again spoke to supervisor named Regin ID # RB5928 who unfortunately was very rude and would talk over me. When I asked where I can file a complaint she grew more upset and started mocking me, placed me on hold for about 10 minutes then she hung up so I had to call all over again, I even chatted it in, the rep on chat his name was Jayson was very kind, but I dont believe very knowledgeable. After another hour and a half, nothing was resolved. I asked him a few times where I can file a complaint, he sent me to "department of consumer" which has nothing to do with Direct TV. He finally transferred me to a supervisor who gave me the PO BOX address where I can file a complain to ATT/Direct TV. But in the end nothing was resolved. Now im in collections, time wasted, loan declined. As a business owner myself I have no idea how people still get services through them, worst experience ever.

My grandfather has been a customer of AT&T and DirecTv for going on 20 years. Not once has he missed a payment, been late on a payment or caused any issues. Last month, he was in the hospital for heart surgery and had to request a payment arrangement for his bills. Might I add, neither bills are more than $90 monthly. Anyway, we made the payment arrangement for February 7th. We paid the phone bill in store with cash, and they told us we had to pay the TV bill online. Okay, no big deal. I paid online $90.00 using my debit card. I was unsure of the exact amount, knowing it was around $82, so I paid $90 to make sure I covered the entire amount. The payment went through, I double checked my online banking account and saw where AT&T Online took the $90 from my account. A few days later, we received a letter about the bill being past due. I figured they may have sent out the bill before I made the payment, which was understandable. So i get back online, and I speak with a chat representative. I asked, more than once, if she could check that both bills were paid because I didn't want my grandfather to lose either service. She assured me, again- more than once, that both bills were paid on 2/7/2020 and that we shouldn't have to worry about our service being terminated. of course, because she reassured me that everything was okay, I moved on thinking we wouldn't have to pay another bill until late February. This morning, my grandfather's TV service was terminated because he didn't pay the bill. Of course, I was frustrated, but I figured when I talked to someone, it was an easy fix because I know 100% that I made the payment on time. I had to speak with not one, not two or even three, but FOUR people before I could get someone to answer my questions. So on top of being frustrated about the mistake THEY made, I couldn't even get them to transfer me to the people I needed to speak with, and they were very slow to respond. So I finally give up with the live chat and call the customer service number. And after 20 minutes of them arguing with me that I never paid the bill online, they are "finally able to locate the payment" and can see where I paid the $90. Someone, somewhere on their end put my payment towards my grandfather's next phone bill instead of his TV bill, which then cause the service to get interrupted because "we didn't pay DirecTv." Okay, as mad as I was, I'm a very open minded person and I understand that people make mistakes every day. I asked if they could simply remove that credit and apply it towards his TV bill, but he says, very rude I might add, that they can't because its against their policy? I was told that the best thing he could do was open a case on our account and put in a request to have our money refunded back to the debit card I used to pay it. But it could take up to 72 hours. AND they won't turn the service back on until the past due amount is paid. So, you're telling me and my 80 year old grandfather that because of a mistake YOUR company made, we have to suffer and go without service? And on top of ALL of this, the representatives I spoke with were very rude, slow to reply and couldn't even answer the questions I had. We are VERY disappointed and will make sure that everyone knows what a scam this is. Taking $90 (which isn't a lot to some but it is to an elderly man on a fixed income) from someone and refusing to give it back (at least until the last second) or credit it in the right area is THEFT. DirecTv, AT&T, whatever you want to call it has 72 hours from now to put $90 in my bank account or we are suing. I've attached the screenshots from my bank statement showing when the payment went through and the message where the customer service rep assured me both bills were paid. We like to think were nice people, were not hard to please and are understanding when mistakes are made. All we were asking was for the service to be turned back on because they clearly realized that it was a mistake on their part, not ours. After nearly 20 years of service, we are currently looking to do business else where. Thank you.

In Nov 2019 we canceled our Direct TV account and were entitled to a reimbursement or refund check of 153.06. I called back in Dec 2019 and was told it's in the mail. I called the 800 number on 2/06/20 and spoke with a young lady named Fatima (sp?). I was on the phone with her for over 24 minutes just to find out about my refund. Constantly put on hold asked over 4 times if I'd like to get direct tv again, after the 3rd time I had enough. I told her AGAIN I was only calling about my refund, I do not want to hear about any deals or purchasing it again. Very annoying. Again put on hold for the 12th time before she finally tells me the card (refund is put on a visa card instead of reimbursement check) is in the mail. I speak with her supervisor because there is no way the call should have taken that long.

DirecTV discredited my very good checking account. Now tells me I am not allowed to pay by check. Although there is an abundance of funds in my account, it will take 6 months for system to remove the blocking of my checking account. My routing number is a 9 digit routing number starting with a zero. Previous payments made by mailing my check for over 7 years, DirecTV removed the first digit within their records.
On December 5, 2019, attempted to pay my bill by phone, entering my 9 digit routing number, starting with a zero. Since the routing number did not match, my payment was not accepted. Have been on the phone for HOURS, with no resolution. TD Bank requires the 9 digit routing number for electronic payments.
It is very hard to believe a company like DirecTV is unable to fix this problem sooner.

I have been charged for a Genie that was never provided and for services as at a second home. I have approximately 10 hours on the phone with Directv which is now part of AT&T. Yesterday, Cean in the loyalty department agreed that it was their mistake and would cancel and refund me the monies that were paid for services to our second home in Arizona that was never ordered and never installed. I wake up this morning and the services at our current home in Las Vegas was disconnected. After an hour and 40 minutes on the phone, they agreed to rehook up our services in Las Vegas that was never suppose to be disconnected. I was also told by Angel that they were processing my refund. After speaking to the accounting department, they said that they didn't see any refund of the overpayment being processed. I then asked if they show that all of my services are disconnected. They said yes. I told them to leave it disconnected as I am done with them and choose to have the service to be still cancelled and I will go with another company. Hopefully, I will not receive any additional bills and a refund due to the overcharge on my account. There has never been two customer service representatives that provide the same information.

Signed up offered $100 rewards card and got card for $50 only (lied to). Week later got letter confirming $300 rewards card for all new customers. Called and spoke to 10 people, hung up on twice. Arthur only guy who even tried (give this man a raise).

Do not sign up for direct tv they rip you off on rewards card and threaten cancellation fees!

Ever felt discrimibated against!

John devine

This is years of aggravation with this company and I am finanlly cancelling my subscription. I called to lower my bill (which I have to do often) on 11/29/2019, spoke with a Brian who said it would be 129 and some odd cents a month for a year. two months pass and it has gone up to $206.00. I called yesterday on 1/29/2020 and spoke to Sonia who told me she was not going to honor the 129 and I could cancel my subscription that she would be happy to do it. I have never in my life had such horrible customer service every time I call. I have been a customer many years and get treated horrible and can get better pricing by being a new customer. I am tired of arguing to get my bill lowered. The customer service staff on your team is the rudest people I have had to deal with. The lady yesterday did not offer to help in any way. when I spoke with Brian he took channels off to lower my bill and now I dont have those channels and am having to pay more more. Sounds like a rip off to me! I am going to turn this into the BBB. I am being taken advantage of and it is wrong on so many levels. I have been told by a couple of employees with Direct TV that they can charge whatever they want. This is not a way to do business when this world is now going on all app accounts now for TV. I am not sure what happen to taking care of your customers, but it is now "let me cancel you, we dont need you". The way I have been treated by your customer service was uncalled for and I will be reporting it. And I will not stop until something gets done. I may be one small person in this world but my voice can and will be heard. I have all documentations if you ever need them from prob 4 years of fighting this battle and I am done fighting it. I should not be loosing my temper over someone who is all about money and doesn't have any morals.

Good morning my name is Jackie dunning 48 chatham st Hartford, ct 06112 tel.#[protected] I am very much aware I m behind in my pmt I have call directv about 5 times on 1/23/20 so can work me with a payment arrangement on my acct.every week $50 from my savings acct.until I get caught up on my acct.no one is willing to work me I just need just a little lever way until get caught I really can't afford to have my cable disconnect and have to paid to have it restore can some one work me, you can call me at [protected]

I called last night saying I was having problems with my service that I pay for. After being on the phone for over an hour, your service agency said I needed to have someone come out to the house. I told him I worked until 3:30 and couldn't be there until 3:35. He said he would have someone come out at 4:00 or later. I rushed home from work and waited. No one came. I called at 6:30 and was told a manager would call me in 30 minutes. no-one called. I called back at 9:30 asking to speak to a manager. they said someone would call back in 5 minutes. It is now 9:50 and no one has called. They want to take my money every month, which is way over priced, but they don't want to help the customer.

Customer service hung up on me when asked for assistance in closing my account. They have a new systmen and apparently you now need a passcode to even have them look at your account. I always had helpful customer service in the 20+ years we have used direct tv. That customer service is gone and I will be closing all my accounts with them as soon as I am able to set up a passcode.

A Direct TV salesperson, Dylan Clark, came to my door here in Fresno Ca. Using high pressure sales tactics he talked me into canceling my Comcast TV service and switching to Direct TV and saying based on what I told him and telling him about my current bill he said I'd save $40 or more a month. I told him that sounds good and agreed to switch my TV service only. Before allowing any switch to occur I specifically asked if changing my service from Comcast TV to Direct TV would effect my Xfinity security service. I explained I had a 2 year commitment at $20 a month. He said cancelling the TV part of my
Comcast bundle would not affect my security service. He again repeated I would save $40 a month by switching. He tried to get me to let workers come in the same night to make the switch. As it turns out the switch was made the next day Tuesday Jan. 14. When we went to turn in the Comcast equipment no longer needed we found out the Security service would go up to $40 a month because we broke the bundle. As it turns out the savings Dylan Clark
quoted did not take into consideration the $20 a month I was paying for the security service and certainly did not include the $20 increase for breaking my bundle I have ended up not saving anything! I specifically mentioned I had a security service through Xfinity with a two year commitment. I absolutely believe that with Dylan working in the industry should have known that I would be breaking a bundle commitment and should have asked probing questions before telling me not to worry about it. His high pressure sales
tactics and careless shrugging off my concerns have created a lot of stress and
frustration. My very frustrating and stressful experience with Comcast would have never occurred if he hadn’t talked me into switching services which by the way ended up saving me absolutely nothing!

I would appreciate some type of compensation for the frustration and stress Dylan caused me that resulted in no savings. Maybe a discount or rebate. Reprimanding Dylan would be appropriate also in my opinion.

Sincerely,
Beverly Bilbrey
336 Alluvial Space 4 Fresno CA 93720
[protected]@att.net

In spring of 2019, I called Direct TV to give them a new credit card; my previous card had been hacked. A week later, I put my service on "suspend." In Oct. 2019, I unsuspended my account. In November, I received a "past due" notice on my account. A call to my credit card company revealed that Direct TV was still using the old credit card number. I called Direct TV at the end of November to re-update the billing information, even had them read the credit card number back to me. In December, I received an overdue notice for two billing cycles. My credit card company informed me that they were still using he old card number. I called again on January 2, 2020, and made my way up the "food chain" supposedly to a billing supervisor. I reiterated the ENTIRE situation back to her, and was assured that the problem was solved. I was even promised 4 months of Showtime for my trouble. On January 9, 2020, I received an email from AT&T telling me that I was one month overdue, so apparently, at least one month got paid for (BTW, no Showtime). I called Direct TV again, waited on a "billing supervisor" in the Philippines, who "had to change computers and would call me back in 3-5 minutes. Its been over an hour, now, and no call back. We are currently in the process of researching our options. I have been a customer of Direct TV since before they were known as Direct TV. Since AT&T took them over, "customer service" has gotten progressively worse. I will be cancelling Direct TV service as soon as the billing issue is resolved, probably by check after the fact. This lack of customer service appears to be a corporate culture problem.
My account number is [protected].

I am a Disabled Marine Veteran and had Direct TV until I had a Medical Hardship. Now that I had to cancel I get treated like I'm a piece of trash. That's just my opinion. I hope you don't treat the rest of your customers like me. Especially telling them you are going into their bank accounts and take money without their permission. Direct TV is the most worst company I have ever dealt with. Never again will I subscribe to Direct TV nor will I recommend it to anyone. Even if it is a stranger. Everyone I come into contact with, I will let them know how bad this company is. To be treated the way I have been is Horrible. Hope you don't treat the rest of your customers the way I have been treated.

Recently I ordered a movie but only rented it. Once I finished the movie, I realized that I wish I had bought it instead of rented it. I called customer service. Of course the call was routed to an Asian call center, and as always, they would not take the time to help me put more money in your pockets, their answer was as always, NO. All I wanted was for them to take the rental charge off of my bill so I could then pay a purchase of the movie. They told me that I would need to pay for the rental, then re-order the movie for purchase. I asked to speak to an American rep and the answer was they "couldn't" do this. I asked to speak to a supervisor and they asked me to hold. I did, but then the call was disconnected by your office. I have been a DirecTV customer since you first came out. BUT, ever since A t & T bought out the company, all I have heard was we cannot do that. These offices are so lazy, they would prefer to lose a customer instead of taking a bit of time to make more money for the company and also to make sure the customer was happy in the long run. Are you getting tired of your customers?

We switched to Direct TV from Dish because Dish couldn't provide us with the channels we wanted on a reliable basis. Direct TV has, however, screwed up our address and billing from day one - which was only six months ago. Now we don't get NBC and they appear to try to blame this on NBC when the truth is they are trying to negotiate a deal so that they make more money and they're doing that on the backs of their customers. The only way to have an impact on these big companies is for large groups of people to fight back - to RESIST the corporate greed that infiltrates our life on a daily basis. We need to insist that companies we give our money to adopt a new attitude toward customer service (or how ANY attitude toward customer service).

Directv lost all credibility when AT&T bought them out. I had been a customer since 1992. I moved them to 5 residences and 3 states. However, when they told me that my bill would be nearly $175 per month plus a move fee of $250 I said no. This is not my first rodeo with complaining but we have always been able to resolve the problems amicably. This time was different. I had terminated my DirecTV to get a local cable services. No problem. DirecTV sent me several requests to reconnect. After a year of cable, I said yes. They told me that there would be a 2 year contract. I said no because I was building a home in a different state. That home would be in a heavily wooded rural area and it was doubtful I could get service. They responded that if that was the case, no problem with canceling. Guess what? I have been fighting them for 4 months. I filed 'an appeal' but nothing has been communicated. Today, I was told that I would have to dispute it on credit record. I have written to the California office to appeal again. I will also be researching a class action law suit. They are not living up to their end of the contract and their 'reps' make anything up to get that sale. I will also file a BBB complaint.

I have no documentation, just notes. They refuse to provide anything but a bill in writing. I have made 4 telephone calls.

Can you please advise why your technician felt it was appropriate to leave our drive way like this.

I expect that you will be discounting our bill to cover the costs of repair.

5118 Cypress Cove
Katy Texas 77494

2nd January 2020 2.30PM

Technician detail not known but his phone number is 337 322 3871.

I will expect a reduction from our ATT (Direct TV service charges to cover the damage)

Thank-you

Neil Ferguson
[protected]@msn.com
Phone [protected]

Acct#[protected] Dave Knott.
After over 20 years of service I was advised that I would not receive a loyalty discount on my account this year thus raising my bill $70.00 a month. I'm retired on a fixed income and only got a 1.6% raise on my SS this increase is impossible to deal with. The girl or lady I dealt with acted as if she could care less and stopped my service as of 1/17/20 and is mailing boxes for me to return the receivers. I'm also a AT&T wireless customer and this will effect my future dealings with them. I've checked out HULU and can get the equivalent service for $83.97, half your cost. Don't like change but I have no choice.
Shame to be treated like this.