DirecTV
reviews and complaints

Good morning my name is Jackie dunning 48 chatham st Hartford, ct 06112 tel.#[protected] I am very much aware I m behind in my pmt I have call directv about 5 times on 1/23/20 so can work me with a payment arrangement on my acct.every week $50 from my savings acct.until I get caught up on my acct.no one is willing to work me I just need just a little lever way until get caught I really can't afford to have my cable disconnect and have to paid to have it restore can some one work me, you can call me at [protected]

I called last night saying I was having problems with my service that I pay for. After being on the phone for over an hour, your service agency said I needed to have someone come out to the house. I told him I worked until 3:30 and couldn't be there until 3:35. He said he would have someone come out at 4:00 or later. I rushed home from work and waited. No one came. I called at 6:30 and was told a manager would call me in 30 minutes. no-one called. I called back at 9:30 asking to speak to a manager. they said someone would call back in 5 minutes. It is now 9:50 and no one has called. They want to take my money every month, which is way over priced, but they don't want to help the customer.

Customer service hung up on me when asked for assistance in closing my account. They have a new systmen and apparently you now need a passcode to even have them look at your account. I always had helpful customer service in the 20+ years we have used direct tv. That customer service is gone and I will be closing all my accounts with them as soon as I am able to set up a passcode.

A Direct TV salesperson, Dylan Clark, came to my door here in Fresno Ca. Using high pressure sales tactics he talked me into canceling my Comcast TV service and switching to Direct TV and saying based on what I told him and telling him about my current bill he said I'd save $40 or more a month. I told him that sounds good and agreed to switch my TV service only. Before allowing any switch to occur I specifically asked if changing my service from Comcast TV to Direct TV would effect my Xfinity security service. I explained I had a 2 year commitment at $20 a month. He said cancelling the TV part of my
Comcast bundle would not affect my security service. He again repeated I would save $40 a month by switching. He tried to get me to let workers come in the same night to make the switch. As it turns out the switch was made the next day Tuesday Jan. 14. When we went to turn in the Comcast equipment no longer needed we found out the Security service would go up to $40 a month because we broke the bundle. As it turns out the savings Dylan Clark
quoted did not take into consideration the $20 a month I was paying for the security service and certainly did not include the $20 increase for breaking my bundle I have ended up not saving anything! I specifically mentioned I had a security service through Xfinity with a two year commitment. I absolutely believe that with Dylan working in the industry should have known that I would be breaking a bundle commitment and should have asked probing questions before telling me not to worry about it. His high pressure sales
tactics and careless shrugging off my concerns have created a lot of stress and
frustration. My very frustrating and stressful experience with Comcast would have never occurred if he hadn’t talked me into switching services which by the way ended up saving me absolutely nothing!

I would appreciate some type of compensation for the frustration and stress Dylan caused me that resulted in no savings. Maybe a discount or rebate. Reprimanding Dylan would be appropriate also in my opinion.

Sincerely,
Beverly Bilbrey
336 Alluvial Space 4 Fresno CA 93720
[protected]@att.net

In spring of 2019, I called Direct TV to give them a new credit card; my previous card had been hacked. A week later, I put my service on "suspend." In Oct. 2019, I unsuspended my account. In November, I received a "past due" notice on my account. A call to my credit card company revealed that Direct TV was still using the old credit card number. I called Direct TV at the end of November to re-update the billing information, even had them read the credit card number back to me. In December, I received an overdue notice for two billing cycles. My credit card company informed me that they were still using he old card number. I called again on January 2, 2020, and made my way up the "food chain" supposedly to a billing supervisor. I reiterated the ENTIRE situation back to her, and was assured that the problem was solved. I was even promised 4 months of Showtime for my trouble. On January 9, 2020, I received an email from AT&T telling me that I was one month overdue, so apparently, at least one month got paid for (BTW, no Showtime). I called Direct TV again, waited on a "billing supervisor" in the Philippines, who "had to change computers and would call me back in 3-5 minutes. Its been over an hour, now, and no call back. We are currently in the process of researching our options. I have been a customer of Direct TV since before they were known as Direct TV. Since AT&T took them over, "customer service" has gotten progressively worse. I will be cancelling Direct TV service as soon as the billing issue is resolved, probably by check after the fact. This lack of customer service appears to be a corporate culture problem.
My account number is [protected].

I am a Disabled Marine Veteran and had Direct TV until I had a Medical Hardship. Now that I had to cancel I get treated like I'm a piece of trash. That's just my opinion. I hope you don't treat the rest of your customers like me. Especially telling them you are going into their bank accounts and take money without their permission. Direct TV is the most worst company I have ever dealt with. Never again will I subscribe to Direct TV nor will I recommend it to anyone. Even if it is a stranger. Everyone I come into contact with, I will let them know how bad this company is. To be treated the way I have been is Horrible. Hope you don't treat the rest of your customers the way I have been treated.

Recently I ordered a movie but only rented it. Once I finished the movie, I realized that I wish I had bought it instead of rented it. I called customer service. Of course the call was routed to an Asian call center, and as always, they would not take the time to help me put more money in your pockets, their answer was as always, NO. All I wanted was for them to take the rental charge off of my bill so I could then pay a purchase of the movie. They told me that I would need to pay for the rental, then re-order the movie for purchase. I asked to speak to an American rep and the answer was they "couldn't" do this. I asked to speak to a supervisor and they asked me to hold. I did, but then the call was disconnected by your office. I have been a DirecTV customer since you first came out. BUT, ever since A t & T bought out the company, all I have heard was we cannot do that. These offices are so lazy, they would prefer to lose a customer instead of taking a bit of time to make more money for the company and also to make sure the customer was happy in the long run. Are you getting tired of your customers?

We switched to Direct TV from Dish because Dish couldn't provide us with the channels we wanted on a reliable basis. Direct TV has, however, screwed up our address and billing from day one - which was only six months ago. Now we don't get NBC and they appear to try to blame this on NBC when the truth is they are trying to negotiate a deal so that they make more money and they're doing that on the backs of their customers. The only way to have an impact on these big companies is for large groups of people to fight back - to RESIST the corporate greed that infiltrates our life on a daily basis. We need to insist that companies we give our money to adopt a new attitude toward customer service (or how ANY attitude toward customer service).

Directv lost all credibility when AT&T bought them out. I had been a customer since 1992. I moved them to 5 residences and 3 states. However, when they told me that my bill would be nearly $175 per month plus a move fee of $250 I said no. This is not my first rodeo with complaining but we have always been able to resolve the problems amicably. This time was different. I had terminated my DirecTV to get a local cable services. No problem. DirecTV sent me several requests to reconnect. After a year of cable, I said yes. They told me that there would be a 2 year contract. I said no because I was building a home in a different state. That home would be in a heavily wooded rural area and it was doubtful I could get service. They responded that if that was the case, no problem with canceling. Guess what? I have been fighting them for 4 months. I filed 'an appeal' but nothing has been communicated. Today, I was told that I would have to dispute it on credit record. I have written to the California office to appeal again. I will also be researching a class action law suit. They are not living up to their end of the contract and their 'reps' make anything up to get that sale. I will also file a BBB complaint.

I have no documentation, just notes. They refuse to provide anything but a bill in writing. I have made 4 telephone calls.

Can you please advise why your technician felt it was appropriate to leave our drive way like this.

I expect that you will be discounting our bill to cover the costs of repair.

5118 Cypress Cove
Katy Texas 77494

2nd January 2020 2.30PM

Technician detail not known but his phone number is 337 322 3871.

I will expect a reduction from our ATT (Direct TV service charges to cover the damage)

Thank-you

Neil Ferguson
[protected]@msn.com
Phone [protected]

Acct#[protected] Dave Knott.
After over 20 years of service I was advised that I would not receive a loyalty discount on my account this year thus raising my bill $70.00 a month. I'm retired on a fixed income and only got a 1.6% raise on my SS this increase is impossible to deal with. The girl or lady I dealt with acted as if she could care less and stopped my service as of 1/17/20 and is mailing boxes for me to return the receivers. I'm also a AT&T wireless customer and this will effect my future dealings with them. I've checked out HULU and can get the equivalent service for $83.97, half your cost. Don't like change but I have no choice.
Shame to be treated like this.

i have tried three times unsucessfully to obtain a refund on a canceled directv account. i've been put on hold, transfered, lied to and hung up on. I don't have the account number, my name is John Kitto. the phone number tied to this account is [protected] and the pin 9667. I am due a refund of 79.34, the first agent told me check would be sent in seven working days, the second stated monies would be credited back to my checking account. Today is the topper that i have already received my refund. the monnies were taken from my account on 11/26/19 with out my knowledge causing an overdraft on my account. Hopefully you can assist me in the matter.

John Kitto

I am writing to you because the man who installed my new Direct TV equipment used our old power cords for the boxes we had previously. We had not yet, sent them back to Direct TV and our installer asked if we still had the old power cords. He stated, "They only want the boxes and remotes back. They don't worry about the power cords." When I went to mail them back, finally after the crazy holiday season, they told me they DO need the old power cords along with the boxes and remotes. Now we are out 3 cords. I need 3 new power cords so that we do not get charged. Can I please have our installation specialist's phone number ? We have to get new cords from him.
Thank you,
Kelly Bemis
[protected]
[protected]@gmail.com

DirecTV was notified in mid-August 2019 about cancellation of service due to moving. The equipment was subsequently returned at their request through UPS in early September, and receipt received from UPS. Each month however, I have received a bill of an outstanding charge, with does not exist, and today it was billed to my credit card on file. I have notified DirecTV customer service numerous times via phone and in writing, and they continue to bill me for services they DID NOT provide - the equipment had already been returned to them. Their customer service and customer experience is terrible, and I would never use them again or recommend them.

In February of 2019, I signed up for a Direct Tv and Century Link combo, my bill was only supposed to be $120 a month. I received my 1st bill and it was around $260 for Tv & Internet. I understood that it would be a little high due to they bill you for your first two months up front, so I paid $190 due to being short on funds that month. So the following month my bill came in at over $300, I called Direct Tv and they Customer service Rep, said that was the right amount due to me change my plan during their billing cycle. I informed him that I had not changed my plan, and that they need to adjust my plan. He then in formed me that it must have been my wife, that changed our plan. I told him that I am the only authorized person on the account, and I haven't changed it at no time, He informed that my bill was correct and there was nothing that could be done. I called and spoke with a couple other reps and they all said the same thing. So much for a 110% satisfaction. I will never get Direct Tv service again, and I will warn everyone I know to stay away from these lying, cheating thief's. I did go ahead and pay my bill on 10/31/19 of $727.00, only to receive another bill for $506 for early termination. I will burn in HELL before I pay this fee after they screwed me on my initial service with them. So good luck to any one getting service from these cheats. If they ever want me back as a customer they need to waive the termination fee.

Sincerely: T. Gainey

I have never written a complaint about any company. Usually when there's a problem with a service they correct it. That does not apply with Direct Tv. I think they train these people to be idiots. I have had several issues with this company for the last year, but the most recent is truly the straw that broke the camels back. So I called on Nov 27th to add the Epix channel, I said to the CS rep, since I've been a loyal customer I feel I should be offered an incentive to stay with you guys. Long story short, he offered me 3 months of a few premium channels free. I get a new statement and the bill is DOUBLE what I normally pay. After an hour long conversation with a "supervisor" she doesn't honor his offer and says they have no promotions going on, but she will adjust my bill to reflect what I've always paid. Some how the conversation went to no promotions to, the only promotions we have is if you have att&t unlimited phone service, well my dear I have that. So now its oh well you can get HBO for a lifetime for free. Anyhoo. I get an email saying my bill was adjusted, so im like cool. I look at my account and yes it was adjusted.. to MORE MONEY. Instead of going down to $40.00 it went up to 147.00. I had to take a minute to write this review before I call them up. They tell you they don't have a phone number for you to call to speak to a higher up and give you an email address. My contract is over in January and I can't wait. This company is the worst in any capacity of business. This is the second financial mistake I had to pay for because of one of their CS rep failure to do a simple task. I'm so over them

I dropped directtv in may they continue to bill me i have talked to them they say they see i dropped them in may but dont know how to fix the problem other people tell me this has happened to them also, im not sure how to resolve this since nothing seems to work i called a number and it went directly to collection people why would i pay for something i no longer have sent all the boxes and equipment back in may why is this a hassle when i have talked to them have been on the phone on hold and nothing is ever resolved

I received an email from Directv back in October 2019? or there about saying that they would no longer support the box that we have had since 2005. I needed to call and set up an appointment to have it changed to the newer version. I immediately asked if there would be any charge and they told me NO. I asked would it have any affect on my bill because we are on a limited income and the reason we have not upgraded was the cost. NO increase they told me so I scheduled a time for them to come and change out the boxes. In November our bill was much higher and when I called they told me the adjustment would take up to a billing cycle for it to come off. OK, December rolls around and guess what? Now I am dinged with another increase and now my bill is overdue $70 and some change. Apparently your people don't have a clue as to what is going on.So, I need our bill adjusted and if you don't have a comparable receiver like we had and our bill remain the same then schedule a time for someone to come and get your dish, receiver and remote and CANCEL the Directv IMMEDIATELY! Oh, by the way I have tried to get up with a supervisor for the third time and I keep getting the run-around. Great Customer Service?NOT!
Thank You for Your Immediate Response,
Ellen Moore
750 Brushy Creek Circle
Jackson, Ga 30233
[protected]

Here's where I am at. I am frustrated and there is no one that has been able to help me as of yet.

I have been a customer of DirecTV since 2012.

November 25, 2019: I called DirecTV in the afternoon to inquire about adding an extra box to my existing three boxes (one main box with DVR and two Genie Minis). They advised that I will have to pay $99 to order a new box. I thought that was ridiculous because I've never had to pay $99 for a box; I rent all of my boxes at XX per month. I told them I would call back.
November 25, 2019: I called back later in the evening and was connected to the USA where they told me they would waive the $99 box. YAY! So I ordered the free box and was content.

After the Thanksgiving holiday...

December 2nd: No box was received as of yet so I called DirecTV. They have no record of my second phone call on November 25th. NO RECORD! I explain to them that I was told they would waive the $99 fee for the box and I wanted the same waiver for my "new" order. I am told they are unable to do so. So they transfer me... And I get disconnected. I called again, told the same story to an agent who LAUGHED at me; but still had no luck with my $0 box. I got transferred again to a line that had me on hold for 20 minutes... And then they disconnected me again! This was two hours of my evening that was wasted on the phone with DirecTV.

December 3rd: I call DirecTV and tell them my story thus far. I am told once again there is no way to waive the $99 box fee and I would have to pay. I CAVED. I paid $99 because at this point I felt defeated. I setup an installation time with a technician for December 4th to come between 12pm-4pm.

December 4th: I am at the doctors when I get a phone call from my husband at 10am. "DirecTV is at the house ready to install the new box." WHAT? DirecTV comes at 10AM, two hours before they are supposed to be there and no one is home. We just moved into our home about a year ago and it came with a DirecTV Satellite that we were able to hookup to our boxes for service. There is also a wire in our bedroom, which is where we are going to install the newest, and most expensive, box. So, I tell my husband that there is a wire in the bedroom and I will be able to connect the new box to the wire by myself. My husband instructs the DirecTV technician to leave the box at my front door and he does what he is instructed to do.
When I get home I attempt to install the newest box in my bedroom. It doesn't work. So I called DirecTV and I am on the phone with them for another two hours attempting to activate the newest box but had no luck. So DirecTV advises I should send for a technician to come out to inspect the problem.

December 5th: Technician comes out between his designated time, 12-4pm and concludes that the existing wire is not a DirecTV wire but a wire from another cable source. He tells me that, because it was the other Technicians job, that technician from yesterday needs to come back out to complete his job.

December 6th: Technician from December 4th comes back out. I am at work but I have my mother in law in the house so someone is there for the technician to let him in the house. Technician is RUDE to my mother in law and scolds her for letting him drop the box off without installing it. He tells her that because of us he has "lost points" on his record. He begins to inspect the area and concludes that he is unable to install a new DirecTV wire and he tells my mother in law that we need to order a wireless box.
I call DirecTV with this information and ask about a wireless box. The woman tells me that I will have to pay another $99 for the wireless box and then $99 for installation. For a second I thought they were joking, but of course, they were not. So after speaking with the representative we are actually able to WAIVE the $99 wireless box fee! Yay! But they can't waive the $99 installation fee. OR I can get a second opinion on the wiring. Perhaps another technician will be able to do what the other man could not? Worth a shot. So I setup an appointment for the next available date.

December 9th: Technician is to come between 12-4pm. I get a call from an automated DirecTV number at 2pm, "We wanted to let you know we haven't forgotten about you and a technician will be at your house before 4pm." Great! 3:55pm, my husband gets a call from DirecTV but is unable to answer it when it comes through, so he calls back shortly after. "THIS NUMBER IS NO LONGER IN SERVICE." Suffice to say, no one showed up at my house on December 9th, and we got no notification of it.

December 10th: I call DirecTV and explain my story once again. The representative tells me they have put my appointment on hold due to bad weather (we did have some rain yesterday and it was about 45 degrees all day, so no ice). She tells me that a new technician is scheduled to come today between 12-4pm. This is news to me! She transfers me to the service area where the technicians are dispatched from. This lady tell me that no one is coming to my house today between 12-4pm. WHAT? So she takes my account off hold and sets up a new NEW appointment time for December 11th between 8am-12pm.

This has been a nightmare for the last two weeks. All to setup another box. I am going to cancel my DirecTV service if we are unable to get this resolved tomorrow. Being a customer of DirecTV since 2012 I expected this experience to setup one tiny extra box to be much easier. I have been disrespected and laughed at by customer services representatives and my mother in law was scolded for something she had nothing to do with. This is unacceptable.

I cancelled my service on October 15 2019. I was told it would be turned off on October 18 2019. I was overcharged for new cycle balance known by Direct TV on October 23 2019. I called starting on November 2 2019 and several calls later I am still waiting for refund December 7 2019. Representative extremely argumentative on December 7th and would not let me hardly get a word in. POOR CUSTOMER SERVICE! I put my trust in giving them access to ACH my account and they abuse my trust and nearly 60 days since I cancelled my account and they betray me by sitting on money that is mine. During this process I have spoken with several reps and I always was told it's processing. THE CHECK IS IN THE MAIL STORY! Shame on You Direct TV.