DirecTV

I suspended my service in late Sept. as I sold my house and bought a new one. When I called to reestablish service (Nov 4) the rep had trouble dealing with my service address. New location is in unorganized township with no zip code. The call, which required 2 departments to deal with, took about 1.5 hours and was not yet resolved. I ask the person to call me back in an hour due to a scheduled call I had to attend. She said she would call back at 4:30 eastern but she did not.

I called move line Wed. Nov 6 and Peter was very helpful and convinced me to stick with DTV, especially since I would now not get local programming. A connector could be provided at no cost to address local channel issue. New appt. scheduled for morning of Nov 11.

Nov 11 nobody shows up or calls. Later that day I call again. Told that field tech did try to call but I had no call record or voice mail. New appt. confirmed for morning of Nov 14.

Evening of Nov. 13 I get a text that tech is scheduled to arrive AFTERNOON of 14th when I already had confirmation of morning appt. I finally called again and while on call as reps ( transferred 3 times) looked into issue I finally told them to just cancel appt.

Conclusion - I have moved several times and DTV move was always 1 call until now. I have been a DTV customer for roughly 25 years. DTV service has deteriorated to the point they drove me to look at other options. Between all the transfers, repeating my account and code every time, missing appts and being tied up on the phone for more than 6 hours in total I concluded that DTV no longer wanted my business.

To add to this, I spent a good part of a Sunday the 10th rerunning the RF cable from a mount that has a Dish antenna so cables were not poked thru floor as previous owner had done. I also hooked up 2 receivers so tech would only have to 1) mount dish on pole at ground level and 2) reterminate one line from antenna. It would have been the easiest installation possible.

Good work ATT/DTV on working extra hard to alienate a good, long term customer.

It is 11 am on Indianapolis, In On Nov 11. The weather is clear, no wind, no storns, bright and sunny. And, as it is becoming a common occurrence, I have no signal. Quite honestly, your service, at this point is real crap and is getting worse each week. As of late, it is getting more common. Cable may cost more, but I could at least use it. It is extremely, if NOT impossible to contact customer service as the lines are all "busy", and there is no way to email them. This tells me that you don't have a fix for this and, quite frankly, don't really give a damn. Why should I stay with your "service" ?!?

We moved to a new address that doesn't accept Direct TV...We cancelled our acct. When Direct TV service came and dismantled our equipment he threw it in a box...it was old and outdated. I asked what I do with the equipment and he said "bring it back to Direct TV" We were unable to drive that distance. I called Direct TV...and they stated that I should discard the old equipment...I didnt hear anything from Direct TV until I found out 6-months later a fee of $195.72 went to collections!
Im very upset at being told to get rid of this old equipment and then being charged!

I have been a customer of Direct TV since 2002. We have 4 Receivers, 2 HD and 2 Standard. We lost our local channels on the Standard Receivers. I called Customer Service and was informed that the Standard Receivers would no longer support the local channels in Chicago, IL. I was informed that I would need to replace the Standard to HD Receiver.

WHY was I not informed ahead of this change?! No message, no email, nothing in the mail.

Now 2 of my TVs will not have service of local channels until tomorrow when Direct TV is coming to replace them.
This was POOR management on someone.
After all these years I expected better of Direct TV.
I was offerred no fee for installation of new receivers.
Seems little to me after being a customer for 17 years.

Tom and Laura McNIcholas
[protected]@yahoo.com
Cell: [protected]

I've been a directv customer for 20 years, I pay north of $150 every month for one DVR and 2 wireless Genies. I've always been happy with Directv. A few months ago one of my genie boxes started to have a problem with connectivity. I called tech support and each time they did something to help get it work g again. Yesterday it worked fine for a while then again lost signal again. I did everything to reset it with no luck so called tech support again. The tech spent 30 minutes having me do all of the things I already did then pronounced the genie dead. I expected him to say they'd send me a replacement, but was surprised and pissed when he said it would be a $99 service call unless I signed up for their service plan at $10 a month. I told him I couldn't believe it and would probably just look for a different service if that's how they treat a customer of 20 years. He said I could talk to a manager which I agreed to, thinking ok this will get it done. To my surprise the manager was extremely rude to me, he finally agreed to ship out a genie but would charge me $20 shipping. I told him I'm sure he'd waive the shipping charge to which he responded he would not. Once again I told him ok I think I'll just look for a different service and you'll lose my business of $150 every month. He continued to talk over me and treat me like crap. I've already looked into the different streaming services and will be switching go to YouTube TV as that seems to have everything I need for $50 a month. I'm completely appalled at how DirecTV treated me, no wonder they've lost 2.5 million customers over the past 18 months.

I have spent a lot of time trying to transfer responsibility of my DirectTV to my soon to be ex-wife who is living in the house where DirectTV is installed and she wants to continue with the service. The payment is coming out of her bank account. Customer service to include 3 supervisors I have talked too and been to one ATT store where they were on the phone for 2 an half hours and another store they were on with customer service for 1 an half hours to get this done. I have been fed crap by all of them except the stores I've been told can't do it, you started it she just needs to call in because the computer is down to the computer is working your just not doing it right. Today I went through customer service then asked for supervisor and then asked for her supervisor and was told it would be just a few minutes after an hour of being on hold I hung up. I've been told so many lies at this point I just want to cancel my account and not be charged termination or any other fees, if the soon to be ex-wife wants service I she can call them to get it. I will never get DirectTV again or get ATT services again and I will encourage anyone who will listen not to get it either.

I found out that I have been paying for a movie package I did not authorize. Two weeks ago a rep at your company informed me that I would receive a refund of $114.00 via the mail. I have not received the refund. I spoke today 11/6/19 to two different reps I was told I would only be getting a credit of $15.00. I was lied to by the rep weeks before and was refused the right to speak to a supervisor. I am paying for your companies mistake and this is unacceptable. Please help me to get this situation corrected. Dean and Julie Masajada.

I was called by someone representing DirecTV and was told that because u was a valued customer and to say rhanks I would be receiving certain channels for free for three months. I was asked if that would be something I would be ok with to wgick I replied " sure." I was then told that the channels would be added, to enjoy them and to have a great day. Now what I wasn't told was that after a certain amount of months I would be responsible for paying for those channels. Had I been given that information I would have never agreed to have the channels added. DirecTV has people to call customers to say thank you, here's a token of our appreciation and hopefully you won't pay attention to you bill after a few months so we can charge you for something you didn't ask for. They are really trying to get over on their customers.

As a life member and Fellow of the worlds most prominent engineering societies I have had it with Att/Direct.

My original RC 73 remote buttons just quit so I get a new one that had to be reprogrammed. Not a problem until it came to actually being able to fully enjoy the Dolby 5.1 sound that was selected withing the remote menu.

The Direct TV careless about our customers had once again updated and downloaded during the night new software that removed the A/V drop down selection menu leaving only the TV type selection.

So no RC 73 audio control over the home theater system including mute leaving only the TV and its two tiny internal TV speakers--the other six--one being the woofer are now totally useless--And Direct could care less be it here in the US or the other folks on the other side of the world.

Hey go for their 4K service good luck on Dolby 5.1 when your old RC 73 be it IR or RF bites the dust. Back to the 1990's when stereo was the rage. Just hope your TV internal PA can deliver enough power for two external speakers you might add.

My hunch is you will pay for 4K but still get the QoS video you still get.

When it come to Att and Direct save yourself time and Dial a Devotion instead of their Customer Serve less and tech support less.

Every time I have a technical issue I end up in the other side of the world taking to nice clueless people whose standard line is check connections. I'm an engineer a Fellow and life member.

Buy a new RC 73 remote to replace the original worn out unit and start to program the new one. Now I can select Dolby 5.1 surround but to actually enjoy that one needs a separate A/V unit to distribute to the 6 speakers--.1 is sub-woffer speaker.

But the Direct geniuses removed the drop down A/V window to program the RC 73 remote audio volume and mute function. It now only works on the TV--mute and 0.2 stereo audio from the TV internal speakers.

And there is nothing anyone at Direct be in within the US or outside can do about it or really seems to care--so sorry

If it was a hardware issue I could likely fix it but no clue as to the source code listing.

A prior update removed the caller ID function so now I have to get up to see if it's a ROBO telemarketer or a for real call interrupting my viewing.

We worked hard to develop standards such as Dolby 5.1 only to see them done in by hacks like Direct and Att.

I live in Cambridge, MA, and have been a customer since December, 2018. Recently, when looking to watch the Boston Celtics game on NBC Sports Boston, I discovered that the station had been dropped by DirectV in March, due to pricing disagreements. I have no other options to watch Celtics games, unless I want to pay an additional $50-$60 per month for an Internet streaming service, which I can't afford to do. I would cancel my service if not for the fact that I have another 13 months on my contract; I will definitely be cancelling, though, once my contract is up. This kind of disruption should void one's contract.

My Sister:Delores Tolliver, last 4 digits soc.3781 pass code 0722, phone # [protected]
She was convinced by someone from Century Link to switch to Direct tv. She told that person no, but she kept trying to get her to switch, My sister was confused and did not understand what was involved in the switch, when she saw the bills she was in shock and could not understand what was going on. When she called and cancelled the switch, they said she owed nothing, then Century Link said she had to pay Century Link the cancellation fee. My sister is a senior citizen and handicapped and cannot handle business, and to be pressured on top of it is worse, she is on a very small income, and cannot afford the extra fees that were being charged, Would you please discontinue charging any early termination fees involved to this action. These sales people don't seem to care as long as they make a sale. If there is any doubt of this please call Delores for confirmation and let me know so I can keep up on this for her. My name is Joyce Beach, my e-mail is [protected]@yahoo.com, phone [protected] I am a Directv customer also and have been for 17 years. I am asking you please to cancel these fees for her.

To Whom It May Concern at Direct T.V.,
 I am one of thousands of victims who used to be your customer.
 Direct T.V. raised my monthly bill without my permission in April.
 Direct T.V. owes me $50 per month for April, May, June, July, and August.
 Direct T.V. owes me $250.
 On August 30th, when I finally succeeding in cancelling my service, I got to speak to a U.S. Citizen about the months of calls.
 Naturally, she offered to lower my bill to $70 be even lower than the $90 it was not supposed to ever exceed! And, she promised I would be reimbursed the $250. I was not.
 Instead, Direct T.V. had the AUDACITY to illegally charge my ATM card. I NEVER GAVE PERMISSION FOR THIS.
I spent MONTHS of calling your company, repeating conversations, speaking to ill-informed staff overseas, and got NOWHERE. All I did was spend hours upon hours on hold.
Not a single human being was able to give me an email address of a human being to contact.
Even now, I do not have a single email address.
I tried Twitter, Facebook, LinkedIn and your website. What is this? I guess it is all a joke to your company.
And, I think someone ought to file a class action lawsuit against you-but like me, they will have trouble finding a contact. It is better put in an attorney's hands. And, I am sure it has been.
For now, may I please have the $250 promised to me on the 8/30 call?
And, can someone remove the disc and take back your equipment?
And, of course Bank of America has strict rules to NEVER ALLOW A TRANSACTION from your institution to be debited from my account for any reason.

I am passing a copy of this letter to Bank of America as well.
I look forward to hearing back from someone VIA EMAIL if that is at all possible: [protected]@yahoo.com.
If not, you may phone me: [protected].
Kind regards, Michelle Highberg

I have been with Directv many years and AT&T wireless for 20 years I have never had a problem until the past couple of months we moved and tried to get our service with Directv moved the installer told us we need to have some electrical work done we did there was nothing wrong with our electric we paid an electrician $150.00 to tell us that, we were still in the process of moving Directv disconnected our service at our old address we did not ask them to, they reconnected it but our bill went up from 69.00 to 109.00 for 1 month, today we tried to get our service moved and the new bill will be 126.00 a month my husband told them didn't want there service anymore, they didn't try to help us to lower our, so we are DONE WITH DIRECTV...
And possibly AT&T wireless

Attached is the chat transcript that I had with a account support specialist on October 24 2019. Wanted to make a change to my previous payment arrangement. Per Jeremiah. He was not able to make any changes but said not to worry. He said to disregard my payment arrangement and rest assured that my services would not be interrupted and just to make sure to make a payment on or before November 5th. This morning my services have been interrupted after a promote was made that it wouldn't. I have talked to 7 different people at direct TV, 2 of them supervisors. None of them would honor that documentation that I had. I was lied to and a promise had been broken to me even though I have proof of that promise. 2 of the Supervisors, one was named Jelly, she was rude and not helpful at all. She was not listening to me. Something needs to be done. I will take this all the way to corporate and beyond if I have to.

I live in Merced California. We switched to Direc TV in September and have had problems ever since. On Sunday our NBC channel would not work it gives a message that there is a technical problem and will be resolved. 24 hours later and it still has technical difficulties. I'm not sure what is going on but as much as we pay for this service we need answers as to why this channel and others are not accessible. Please get this problem fixed as we pay our bills we have service that is solely lacking and this is unacceptable.
The Waller family
Merced CA. And no NBC channel

You dont have the consumer in mind I tried getting the trailblazer basketball games and all you do is black them out even though I'm in eastern oregon out of the portland area I dont get local portland channels but still you black me out. You keep lying to me saying you dont have any control of it. I know better than that you just want to get more money from us which you do with league pass then you black us out. I'm really sick of you lying . I have friends living closer to the portland area who dont get blacked out. I am trying to find a new provider so I dont have to deal with layers and cheats

DirectTV is unable to service the contracted equipment which includes a standard definition receiver. They require an upgrade to a high definition receiver even though it is currently connected to an older TV which is not high definition. The HD receiver requires substantial additional monthly fees. This is extortion and I will be looking for an alternate service after 12 years of Direct TV.
This is not a surprise after the AT&T acquisition.

Account # [protected]

Billing Address
Ray Geistweidt
P.O. Box 401
FBG, TX 78624

Service Address
287 Cedar Trail
FBG, TX 78624
(Janice Ferguson) who lives at this address
[protected]

To Who It May Concern;

Charges : HBO, Stars, Showtime and Cinemax $53.99

I cancelled these free channels that I had for 3 months and I have been charged every month and I don't even have the channels on my tv. When I cancelled on the phone with one of your customer service representative it was taken off but I looked back on my bills and noticed that I am still being charged for these channels. I have already called and tried to talk to your customer service representative all of them have made mistakes when I call because they do not understand our English language very well. So she says I see where you have been charged and I will take this month off and I tried to explain to her that no I have been charged every month and I cancelled this before the 3 month was up and still being charged monthly and I don't even have the channels. She still did not understand what I was saying so I am writing you guys to explain what the call was about. So please look into my account and call me and let me know that you have reimbursed me for these charges.

I do not have a scanner here at my house to attach any documents but your company should have them since I get a monthly bill from your comany with these charges.

Thank You,
Janice Ferguson
[protected]@gmail.com
Ray Geistweidt
[protected]

Two months ago my debit card was hacked, BB&T killed tha card and issued me a new one. I made all the calls, including directv and gave them my new number. I have been an automatic payment customer for 16 years, and expected the young lady to enter my number, and life to go on. Somehow, she did not enter my card correctly, direcrtv never called me, the next thing I new, I got a double bill, in the mail for 249.05. My bank BB&T electronically sent 183.00 on the 17 th of Oct. I was going to, on the next billing pay the current fee, plus the 66.05 due. I awoke on Sunday Oct 20 and most of my channels had been canceled.
I have been on the computer and phone with your people ever since. I found the 183.00 over in my cell phone account, I live in an area where we cannot bundle everything, I told customer service where it was. Avery nice lady worked fror an hour, then told me all was well, she would order my service turned back on. I'm still waiting, I've talked to about 6 more of your people, they all ave a different story, a different account balance and story abour why my service has not returned. You are starting to make "Dish" look pretty good

Respectfully
Tom Moffitt acct# [protected] tel: [protected]