DirecTV
Reviews and Complaints

I called to cancel my service in december and was told that I could not cancel that I am in the second year of a 2 year contract. I dont recall entering in a contract in 10/2019 when I received new equipment because we kept losing signal and was unable to watch tv.
I am in financial distress and I need to cut some finances. Unfortunately directv is something that I must disconnect.
The equipment is in perfect shape and should not be a problem to reuse.
Please review my case and get back to me as soon as possible I can't afford to drag this out for several months.
My email address is: [protected]@sbcglobal.net
My info is : account#[protected], bonita sapp 4109 creve coeur dr, columbia mo [protected]
Thank you

I had a technician come to my home because I was having issues with two of my DirecTV boxes. The technician was great.

Today I received an email that my issue was resolved and that I signed to upgrade my Protection Plan to $20.99/month. I signed nothing, and this has happened every time I've had a technician come to my home. It's a scam.

Now I've been on hold for over 40 mins. trying to get this resolved. The first representative said that my plan is an older one, so he had to transfer me to get this resolved. Ridiculous! They obviously put me on eternal hold.

Saying that they 'captured my signature' and charging me without my consent is illegal.

Began new Directv service in October 11, 2018, understanding the 2 year commitment. Now, October 30, 2020, ready to cancel service. Being told that, because they replaced a defective mini-genie that I was leasing in December 2019, that this results in a new 2 year commitment. Now they want to charge $300 for me to cancel. I did not ask for the new equipment. They sent it to me to replace their own defective equipment. I did not pay for this equipment. Why should I be burdened with the new contract? I was NOT told there would be a reset to the 2 year agreement. If I had been told, I would have said "no". I feel this is a very deceptive and unfair practice, and would like the fee waived and service cancelled. The "customer service" "supervisor" claims this is a valid contract. How could it be valid if only one party is aware of it?

This is worse customer service that I have ever had to deal with. I had ordered NFL Sunday Ticket online but chose the incorrect payments, I wanted the installment pymts so I called 10/19/20 and was told that it had been taken care of but still getting calls about my account. Called yesterday and transferred 3 times before I was hung up on again so called today and spoke with a Supervisor who stated that she can not do a thing about this since the bill has been mailed but yet when I called 10/19/20 it was taken off. My online account shows that it was taken off but it hasnt been also Supervisor stated that I could do monthly payments but then stated that I had only until 11/9/20 to pay this in full. I truly regret changing providers and can not wait for my contract to expire to change to a new and improved provider.

I was on hold for over 30 minutes needing assistance with my login. Account [protected]. Then It just hung up on me. I have now been on hold for over an hour. I also tried the chat online support. On hold there too. This is ridiculous! How hard is it to get support? Maybe DIRECTV needs to hire more people if they cannot handle the workload and stop making the consumer suffer. We pay enough that we should expect quick Reponses when we need assistance.

I cannot login and the email that is tied to my account is not valid. I have not had that email for over 2 years. So obviously your online login help will not assist me. It just wants to send an email to me. You should supply other means of assistance, like a text to the phone number associated with the account.

I have been double billed since the fall of 2019. I now get 3 statements for one address. I have a total of 10 receivers. I have been billed for 20 since last October. My original billing in effect since 2010 has always had 10 receivers of which Direct Tv themselves installed. I have 2 duplex's sitting on one large lot sharing one address, one behind the other by approx 80 feet. Total of 4 units. We put new roofs on each unit in 2010 when we purchased the property and took off the 15 or so dishes sitting on them. We decided we would include tv in the rent to get away from that happening every time a new tenant came. Summer of 2019 all tv went out w no heads up. Was told different equipment was needed. Took 4 trips before the correct equipment was on site. In meantime tenants irate no tv for approx 2/3 months. We had to rebate rents to adjust for lack of tv. Had one person move out as retired and tv was all he had for entertainment. Spent over 40 hours on phone to get all up and running. Waited at property 4 different time for nothing as he constantly showed up with incorrect equipment. Finally a different guy showed up with correct receivers etc. I believe it was up and running Oct 26, 2109 FINALLY. I had always received a paper bill at my business address and paid it which I continued to do for the 10 total receivers. It was about March of 2020 that we were inputting accounting into a spread sheet for accountant to file our LLC taxes when I noticed twice monthly withdraws from our checking account. I called Direct tv and inquired what these were and was told they could not locate any charges matching those attached to our account there. Therefore I immediately called our bank to cancel the card and get another with a different account number. I assumed someone had gotten our info and it was another's account drawing off our bank. A month or so later I was again getting calls from tenants that tv was out. Some had called DTV and told me the bill was unpaid and service stopped for non payment. I assured them that not the case I have been paying the invoices. I made a call, well multiple calls, MANY MANY CALLS. Lots of my valuable time wasted by being transferred from one dept to another, business to residential, billing to customer loyalty. More than once I was on hold and disconnected after an hour or so talking to a person and thinking this was getting taken care of finally. Never a call back when disconnected even tho that is one of the questions they would verify was phone info. Finally after many calls and much frustration on my part we finally figured out what happened. From what I can put together is when the new equipment was installed a NEW SALE was initiated either by the installer or someone in billing. Instead of one bill with one account number residential it is now a separate account for ea duplex with separate account numbers under a business account with 5 receivers on each account. Therefore I was paying for the residential billing, paper, coming to the office for 10 in addition to the 2 business billings being deducted from the checking which we were unaware of. The original billing should have stopped when the other two billings started of which it did not. Therefore I have been billed and paying for 20 receiver when in fact there are only 10 total, 5 each building. Oh and by the way I continued to pay the monthly billing in 2019 when service was out thinking it was coming back on when the tech came at the next appt which were always a couple weeks apart. Big mistake on my part, having faith that someone would care enough to send correct equipment and make accounting correct. Silly me! Fast forward after multiple calls to July 24, 2020 I finally spoke with a Direct tv customer service tech who understood what happened and said they would ESCALATE the matter to a supervisor. This was a Friday. I initiated the call around 3:15, it ended with me driving home and still on phone in my drive about 8pm. I was told I was done an injustice by someone initiating a new sale at the install. I was told I would receive a call back to resolve the matter and make it correct. That the original account from 2010 would be shut off, to stop the monetary bleeding with that one which did happen btw. That in itself was a surprise. I was told to expect a call that Monday, Tuesday at the latest. That call never came. I was also told I would be getting a substantial refund, not credit, on the residential account as it should have never happened and should have been termed when the 2 new accounts started. I have yet to see a check. Purpose of this letter is to vent my frustration that this could not be resolved with a single phone call. Even 2 calls vs the many many calls with never a resolution. I would love to get a full refund for the double billing, a refund for the few months I paid while receiving zero tv and also reimbursed for the reinstate service fees when tv has gone out while we tried to figured this all out. I have went as far to inquire as to the closest DTV office I could physically go to in order to fix this. I was willing to travel and invest a full day to get this straight which in the end would really be a time safer for me. Hard to believe. If someone can please help it would be much appreciated.
The original account number which I know by heart is [protected] residential, the 2 business accounts are numbered [protected] and [protected]. Name on first account is mine, Becky Dilley. Second got set up as Becky Dirrey (of course not correct) Sale Me Properties 1 and the other Becky Dirrey Sale me Properties 2. The Sale Me is incorrect as well It should be spelled Sail Me.
Ugh. Could anything be correct!?
I can be reached at 815.326.2535 or [protected]@gmail.com
Any help is much appreciated.

Sorry for long explanation.

Regards,

Becky

I have been a long standing customer of Direct TV and I was never thrilled with their lack of interest to give customers deals and lower pricing. I went to disconnect my service and because I am 1 day into the billing cycle they expect me to pay another $135 for service that I cannot access because of storm damage and it is service I will not be getting. Absolutely ridiculous! There is always a way to prorate services delivered. Quite frankly they just don't have in an interest in customer service. Waiting for a supervisor to call me. I am not holding out high hopes but I am not paying them another dime. I am also unable to pay my bill online or by phone!

Date of Incident 07/21/2020 Account [protected] Timothy Jenkins
Installed 7/21 and received terrible service, no resolution. Immediately called to remove the equipment and mailed it all in with UPS as directed by Direct TV. At no time was there any conversation about a contract, we never gave them a credit card for auto deduction. We never asked for a contract. No contract was signed nor authorized in any manner of recording. We have spoke several times to local Direct TV staff with no resolution.
This is the worst service we have ever encountered. It is impossible to have normal conversation with the staff. It was less than 24 hours that we had what little service there was, that was cancelled immediately. We received a bill for 480.00 for early contract termination. There is no such thing.
We ask you to clear this matter immediately. We are prepared to retain an attorney. We can only imagine what unsuspecting people are going through as we have endured with Direct TV/AT&T
Timothy Jenkins 3590 Snapps Ferry Rd Afton, TN 37616

DirectTV want to charge $99 for moving dish 15ft. Thanks to there installation by a tree. I told that man that tree won't grow so he put it there anyway. Sat what a billion dollar company does to a disabled human that had Major Brain Surgery and can't afford. Move the dish so I still had bad reception. I should pay half my bill I bet the billion dollar company wouldn't like that. Do not get DirectTV if your poor and have had Major Brain Surgery at Mayo.

Was told when I signed up for DIrect tv at Costco that I needed to call in to keep my price the same $74 a month but it went up to $167 a month and was told sorry nothing we can do about it today maybe try back in a month or two. Crooks I'd never recommend Direct Tv or buying it from Costco they have less than helpful or honest. I even had it written on my contract that the price wouldn't change. Crooks don't recommend doing business with either of them!

Our family has had Direct TV for over 10 years. Mother now deceased and no one watches tv. I have no written contract with my signature. Ridiculous to have to pay for service when no one there to watch tv. Please email or mail me a copy of my written contract. Customer personnel do not help you when you call. They are just individuals trying to get you to sign up for another plan. Worst company I have ever dealt with. Shame on you.

I am filing this complaint against directv bc i haven't had their services in 5 years. Directv has just now filed against my credit report. They shouldn't be filing on my report 5 years after i cancelled my services.i had so much problems with their services that's why. I cancelled my services with them. I will be filing a report with the BBB. I would like this to be removed from my report asap.

We've been with AT&T TV since 2007. (U-Verse, Direct TV - you name it) My Direct TV Promotion ended a few months ago and my bill shot up to be almost $100 higher. So we down graded to a lower channel option. By doing so we lost almost all the channels we like, except for the kid channels for my son. In the end, after making the switch - we were still paying almost $60.00 MORE/ roughly $120.00 a month.

I called multiple times over the past few months - asking about promotions and asking if there is anything we can do about the bill. (Especially with what's going on in the world today - i.e. Lock Down, Lay Offs.) They all told there was nothing available or that we didn't qualify. I called last week to confirm again and they assured me there was nothing. So my husband and I decided to switch.

Today I called to cancel our Direct TV, since it was just too much money & there are so many other cheaper options out there that offer the same/ more. When I told them I was cancelling they magically had a "LOYAL CUSTOMER" deal for me to lower my bill by $60.00 for 12 months. I Declined! They also said that since I'm 3 days into my billing cycle they can't cancel until August.

I asked about Pro-Rating and they said no. Our policy is we no longer Pro-Rate. Needless to say I was outraged, because we won't be able to use it even though we are paying for it. They saud they understood, but nothing they can do. I even asked about us moving - if we move what do they do? She said they move the service to the new location. I said and if we can't use it at the new location, she said we STILL PAY!

They told me a shipping label with instructions would be sent to my house. I asked if the equipment would be picked up, since most don't leave the house for risk reasons and they said no.

The 2 women I spoke to were very professional and I feel bad that they caught my wrath. AT&T doesn't give a crap about their customers. I say that because it was made very clear on the phone that they haven't taken into consideration anything going on it the world today. Yes, they lowered the price of their new cell phones, so people can get them, but on other things (like Cable, internet) they have fallen short.

This "loyal customer" is happily taking their business somewhere else and will not be returning to AT&T for any TV services.

I have 2 boxes, one gets all the channels in my package the other does not get ch 51,
After 3 1/2 hours with being transferred to 6 departments, 2 managers & 1 supervisor they all agreed my box was defective.
They said since I was a 25 year customer there would be no charge & would send me a new box.
Then I get an email that says a service man would come out & up grade me to recording boxes that I didn't want.
More calls & they refused to replace my box.
Then they added a charge on my bill for 69.00 dollars.

I called on 04/09/20 to cancel my service with Direct TV. I spoke to Eric from the Arizona office he stated that the early term fee would be waived because I had been a member since March 2018 and my final bill would be $62.10. I received my final bill this week and it shows I owe $262.10 with a $200.00 early term fee. I spoke to Ashley from the Texas office yesterday and she stated I would have to file a complaint and that the audio from my conversation would be pulled.

Thank you for your time.

Out of service for April20-April 24, 2020, while customer service and technical support decide how to restore my service. Once restored they changed my channel package from choice to preferred extra and now wants to charge me $185. Contacted customer service who states there cannot be any adjustments because bill has already been sent out. So I am left to pay for a package of $185 I did not ask for or my service will be interrupted again. Customer Service states a $30 discount will be reflected on the next bill. Why am I being charged for a $185 package I didn't ask for or change. This is my point. A week without service and all you can offer is $30 discount.
I have been a 10 year customer and this is how they treat you.

I have had Directv for years and had no problems. The picture started to freeze and the only thing you could do was turn it off and then back on. It was impossible to watch anything. The first repairman replaced a box and said that should fix it. That did not fix it. The second repairman said it was a bad switch in the attic and replaced it. That did not fix the problem. The third repairman said the dish was bad and it needed to be replaced. He told me the roof was too high and Directv would not allow him to go up there. He did suggest that there was a company I could hire and pay to go up on the roof to replace the disk. I did not want anyone walking on our tile roof and was not going to pay for a new dish. I switched to a cable company after nearly a month with no TV. Directv sent me a bill and I called and said I owed nothing because there was no reception. So they sent a loyal customer to collections for a problem they could not fix

Direct rep.was in Walmart selling Direct Tv service, she stated $40.00 a month, signed a contract for $40.00 a month!Main office refused to honor it, added fees for each room, wiring warranty, this was new wiring and boxes, ended up $73.00 a month, a lot so I payed it, guess what In Jan 2020 a $5.00 price increase, and my $40.00 a month bill went to $80.00 plus, $5.00, boxes, wiring warranty price all total Around, *$140.00 a month, didnt sign a contract for this, help me get this Bill back down or I'll disconnect all!

Account# [protected] on march 26 2020 im contact customer davied to disconected service expired that day march 25, on february I contact one month before my contract expired to let them know im not renew service im moving to comcast, davied customer at direct tv said I will receivred label return to return the moderm, I never receivre any lable since now, I contact comsumer report to complaint I want them to investigate scam customer service on direct tv, now I receivre bill $163.35 for service I dont have

Hello, my name is Temilolu Slack my DirectTV account number is 6789847. My services were disconnected on Monday I called and said I live in Willowbrook IL and I am affected by the COVID-19 I stated wireless and the home phone has worked with me and ensured me that my services would remain on. My past due is $80 bucks I said I could pay maybe $40 they refused and said DirectTV is not part of the COVID-19 allowance and that's for phone and wireless-only and that if payment is not received by May I will be fully disconnected. I asked to speak to a supervisor after the rep went back and forth with me for 20 on how no one is going to help me and it will be a waste of his time to warm transfer me to a supervisor. I am a former employee who worked for the company for 20 years. I have had major surgery in Feb that I almost died because the wall sack to my heart was hit and I have a surgery April 7 where they have to crack my chest open to fix it. I am not looking for drama or trouble. I spoke to a supervisor Alex user id 3718085 who stated sorry can't help you and told me the disconnection date again. I would like some sort of help with this situation My email is [protected]@yahoo.com