DirecTV review: Terrible Company

The 800 531-5000 customer number & several other numbers suggested disconnect the call after confirming phone number. Went thru new service. They don’t want anything to do with helping after sale. Finally reached agent after going to other departments. 4 hours later I still don’t have answer to my issue. Each person I spoke with was obviously referencing a manual and did not know what they were doing. Was told several different solutions- none of which worked.
Then spent 1 hour on phone with agent to help me use the microphone function on the remote. First person obviously reading manual. Couldn’t help me. Next, supervisor had me reboot this, and try that. Only to discover the customer has to sign into their Google account, effectively making my TV into a computer to use the mic feature. I don’t want Google involved with my TV. Didn’t have to do this with previous service with Cox.

I am SO MAD I switched from Cox. No amount of savings is worth this frustration. Worst decision I have made in a long time.

I am appalled this company is still functioning.
You ruined my day.
Ann Ramsey
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