DirecTV review: directv sucks 820

We just switched to DirectTV - not my idea but...Well tonight I was going to lay back and relax and watch bad sci-fi movies. Ooops, Sorry no go. Try the Self Test. Error, Error... No internet connection? What? It worked last night. Well, sort of. Kept stopping and telling me my blazing internet connection was too slow to show a movie on. BS, by the way. I tested my up and download speeds - they are still fast. But it is true...there is no connection showing to my wireless router for the box. I called Customer Service and she politely informed me that there is a technical problem and the engineers are working on it. OK, things break. What about a credit for lost service? No, we don't do that. OnDemand is a free service and we can't credit you for something you don't pay for. WHAT? We are paying $50/mo. or something like that to get TV channels..to include the free movie channels. My choice is to watch David Letterman or 30 channels of infomercials and fitness channels. DIRECTTV sucks!

please help me, your people mislead me about via sat internet service.i told them i use it for Facebook and down loading movies on pay per view.they said it would work great for that as long as i dont run games. they explained it i could use Facebook 5 hours a day, and if i watch a 2 hour pay per view movie that 2 hours would just come out of my 5 hour a day. well they came and hooked it up.now i got no pay per view.i called your tech support and they told me now that it not good for watching movies, if you look at my record i watch lots of pay per view and would of never got viasat if i could get my movies anymore.if you go to our phone conversation on 2-28-13 around 8pm when we ordered this service you will see they mislead me.i called twice the second time a called about my pay per view movies and thats when they told me about the 5 hours a day. come to find out after they hooked it up that 1 movie is over 10 gigs allowed per month . please help me i am crippled and all i have is my tv and i love your service.why would they do this to me.i can't ever get a hold of viasat. i have waited hours on the phone and then get hung on.please if you started this service you should be able to stop it after you listen the phone conversation on how they mislead me.i won't be home 3-4-13 because i am having surgery, bu should be home all day on 3-5-13, if i am not here you can talk to my roomate lore stanfield. please call me as i am not good with the internet, thank you [protected] daniel franko 217 scivally st. springer oklahoma 73458.please help me

I am in a huge fight right now with direct tv. they are a fraud. a month a go i decided to get their service and i was happy with my purchase but a week later from my purchase they call me and offered me a bundle that was pay $365 for a whole year of service and i accepted so in total i paid like $700 and i saw the changes in my tv they told me they would come install the other 2 rooms also. they never showed up. i would call and call and nobody ever gave me an answer until i told them i wanted to speak with a representative and they told me someone did make some changes and moved the funds that i paid and gave me 7-10 days to investigate they called me back and wanted to verify they were talking to the right person and asked me for my ss i gave it to them and they said it did not match and kept insisting it did not match i think it is just excuses. i told them i wanted my money back and wanted to know what happened but they wouldnt tell me becuz my ss didnt match with theirs. i dont know what to do anymore to get my money back imt ired of calling them and calling them and just giving them excuses.

I sent this email to the CEO of Directv:

I used to be a Directv customer many years back and recently decided to come back to it. So, I called 3 different times and was SHOCKED at the hard sell tactics that are being used by your company. It is nothing short of a boiler room operation.

I informed the sales rep that I am in retail sales and will not be pressured in to giving out any personal information UNTIL I get answers to my questions. At every step they would keep asking me for more and more personal info without giving me any answers to my questions. Finally (on 2 occasions) we actually got in to a shouting match and I warned these reps that I would hang up but they kept persisting and so I hung up.

The third time (yesterday) your sales rep was more amiable to giving out information (which I appreciated) and finally I gave him my personal information. At the end he kept using delaying tactics in giving me exact numbers using excuses like the system is slow etc. Funny thing is that I had just finished talking with AT&T, Comcast and Dish Network who had all used the same BS line. Finally, I got tired of this game and asked him to call me back with this information. Almost 24 hours later, I have not received a call back from him and I have now decided to go with AT&T.

As the CEO of the company, I think you should know that the practices being used by your sales team are nothing short of SHAMEFUL and if you are already aware of it then SHAME on you too.

I am out of contract with direct TV and have been for a while. When I called a few times to cancel my service they offered all kinds of credits to get me to stay, like free hbo for 6 months, $5 off per mo for 6 mo for something, etc, ect. Every discount they could give me they gave me. I am moving to Ca and want to bundle with twc because twc can offer faster Internet. When I called to cancel my service I was told that I have to PAY THEM for the unused credits they gave me to keep me as a customer. Because I don't want to be thier customer anymore I have to pay them the unused credits they offered me totaling $175! Of corse they never mentioned that I would have to pay back the unused portion of the credits they issued me If they mentioned it to me I would have canceled right the. And there. If they charge you for the credits they really aren't giving you anything!

What is even more ridiculous is posting a complaint with no relevant information.

I guess I am one of the longer customers of Directv 20 years I guess and always loyal to thier service but even I have my limits. They have declined so badly. They lie and cheat folks as a business model just look at some of the law suits launched against them in recent years. I also I must finally admit the signal is wipped out every time it rains, snows or even alot of cloud cover so why would anyone want this type of setup if it rains or snows alot in your area. I am in Texas so we get by fairly ok, but it is still down alot. I even missed the Rangers / World Series because their equipment failed, and they did not even apologize. Thier customer service is poor and the leadership is even poorer. Not that I have a love affair with ATT but I guess when you have no choice you do what is needed so Hello ATT U-Verse.

Today is Jan. 18th, 2013. Our house alarm and house telephone is not working due to the Direct TV installation. The Direct TV company wants us to wait until Jan. 21st to have it fixed. Not only that but they took OUR dish that we bought off our property without telling us that they were going to remove it. That's theft. I do not care that they put a new one up, they took ours without our consent or knowledge. Now to make matters even worse the tv and sound would all of a sudden go out. When we called about the problem they told us that we would have to purchase a better cable for it to work better. We are calling our lawyer in the morning. We are stopping the service and have no intention of paying anything to this company. If you are reading this DO NOT HAVE ANYTHING TO DO WITH DIRECT TV if you want to have a peaceful home in my opinion.

I LIVE IN VIOLET HILL ARKANSA, WE, VE LIVED HERE 3 YEARS AND HAVE HAD NEW YORK LOCAL CHANNELS, I HAVE BEEN TOLD I WILL GET LOCAL CHANNELS IN MY AREA EVERY TIME I TALK TO A REP FROM DIRECTV THEY GIVE ME A DIFFERENT EXCUSE EVERY TIME, IVE BEEN TOLD EVEN TO USE ANOTHER ADDRESS TO GET LOCAL CHANNELS I LIKE DIRECTV THIS IS MY ONLY PROBLEM WITH IT IM HOPING THIS WILL BE THE YEAR I GET THE LOCAL CHANNELS IF NOT I WILL GO TO ANOTHER THANKS

i moved from NY to Texas two weeks ago and signed up, for a easy to move service, what a joke. i waited 5 days for a tec to come to my house, it was set for him to be here between 8 and 12, i called several direct tv several times to get a time of arrival and was told my tec would call me in 30 min, nothing, that happened 3 times as i being promised my service was gonna be turned on, now at 2:00 pm i call them for the forth time to be told my tec over booked him self and he wouldn't be here today, so let me get this straight not only did we tell them i just started a new job but i was gonna take the am off for them to do this, i didn't even get a call from them to tell me i wasn't getting my service, i had to call them to find out, and when i asked how they were gonna make this right, i was told it was gonna be another 5 days before we can have our services turned on, to me this tells me that they don't care about their customers, i have been with direct tv myself for over 15 years, and never have been treated this way, i have canceled my services with them and will encourage everyone else to take a good look at doing business with such a false business because what they say means nothing to them, by all rights i should have been put on the techs next appointment not booked 5 days later for their mistake, who's is over seeing that these tec are over booking their selves, not that it matters cause you just get knocked back to when ever, this is very poor business and cant believe how low standers direct tv has showing, who wants to pay good money out to a compaNY who cant even keep its word, NOT ME

Holy cow! This company is crazy. I caled to get service(Now I am not sure why) was "approved" had everything set up, and no show. I call to find out they cancelled my order. Did they refund what I had to pay to get service? Ummm no... Funny how that works huh? Anyway, I call to find out why they are not here, and I got oh your not getting service, and she laughted. I asked for a supervisor, who told me it was not a customer service issue with direct, because I did not have their service... Really, ... So what happened was I bought a house 2012, the previouse owners moved out in April of 2011. Directs great researchers are so on top, they had no clue. Anyway, whoever owned my house previously left a balance, so they have tied it to me. What company does that? I mean really. They did not even have the common courtsey to call and tell me they were not showing up. I re-arranged my schedule for them. Then I talk to them and all they can say is Im sorry, and you have to call another 800# for them to actually research and find out what i have said along is true. What company makes a new homeowner pay for the previous owners issue? I mean where is the customer service in this company. I talked to 1 rep who laughed and said I won't get service, to a supervisor that would not listen, to some research lady, who apologized, but said no service until I call the 800#. Really, they ruined my day already, and now I have to take time out at work to call them again? If this is how they treat a new customer, I'd hate to see what they treat existing customers. If I treated folks the day Direct treated me today, I would not have my job. I asked for corps #, and she proceeded to tell me they don't have a phone #... Holy cow! What is wrong with this?

Complete rip off from day one. Can't wait til contract is over!

Direct tv is full of ### been dealing with they ### ance august about money that was takin out of my mothers checking account 603 they have only refunded 212 of that. Been dealing with them bout refunding her the 175 for the sucking dir box since august was told if I reconnected shed get all that back. They told me that if they get the Boise gets the cash. Well they ha've my Houston address n kept sending the recovery box to mh old address in Cleveland. Idiots. Finally get the recovery box two months later. They get the dvr. Back n I still don't have moms money. I get a bill and I see a 175$ credit Wichita is the money for the ddvr they shudde have put back on my moms bank card. One day it's one story the next day u get something totally different. Call the number listed on this page nd all they can do is refund me the money left as a credit on my direct tv account. Which is ### if I did have the time and funds yea I Wed sue direct tv lying ###

I too am getting worked over by Directv on billing. I am recommending that everyone file a complaint with the state attorney general's office.

Literally spent 4 hours on the phone today. Got my first bill in the mail from Verizon since I was sold one of their bundles which included phone w/regional long distance, high speed internet and Direct TV. I really grilled the sales rep and pressed him for what my monthly total would be. Told me $79.99 plus $6 for the second TV plus taxes (which he told me would be approx $10/month). Got my first bill today and it was $138, which included $17 for a partial month of my old service. What I did notice on the bill which I'm trying to dispute is the $20 monthly charge for the receiver. I was never told there would be this additional charge. I've spoke with 2 supervisors at Verizon and one supervisor at Direct TV and gotten no where with getting this resolved. I did pay the $21 up front to have the equipment sent to me. I remember the sales rep telling me after the first year the bill would go up $20 (supposedly some discount/promo runs out after the first year) on the 2 year commitment. Nothing was said about a $20 monthly charge for the receiver box. I plan one more time to get a Verizon supervisor on the phone and I'm going to ask that they do a 3 way call and get a Direct TV supervisor on the phone. So far each has been telling me it's not their problem to resolve. After reading others experiences, I guess I should be glad it's only $20 I'm being ripped off monthly, but that adds up over the year... and in 12 months it will be double that. Definitely was not worth the move from DISH.

Why is this happening to me again

Acct [protected]

Luciano Governale

Please can Ann call me on my cell [protected]

I also had problems with DIRECTV, they promise the world & you really get nothing but a headache ! First they could not use the same mount on the roof, so they put more holes in roof to attach thier mount . Promised to remove it & repair mounting holes when done with them ! Guess what, it is still there . Anytime the weather turned bad, we would put on the weather channel or try to ! See bad weather came & our signal always went out !
After 1 year with them, I had become unemployed, they played along for a couple monthes . When I seen this was going to take longer to find employment becuase we live ina very small town, I decided to call & cancell my service . I told them that as soon as I found employment or started receiving my unemployment checks that I would call & make arrangements to pay off my bill ! They seemed ok with that, until about 4 weeks went by, I went to the store & used my debit card & the store clerk told me it came up as a NSF ( Non Sufficient Funds ), luckily I had enough to cover it in my wallet . Called my bank first thing Monday morning & they said I had nothing in my checking & only $2.42 in my savings ! We had just under $500.00 & figured that would last us ( if careful) until I started back to work or unemployment check arrived ! They told me that DIRECTV had billed my account the sum of $471.41 for thier services !
Then I called DIRECTV & they said nothing they could do to call your bank back & file a dispute of payment ! So I did, bank said it would take about 5 to 7 days . This was all the money we had to survive on until something (formentioned) came along !
I have gone to consumer reports & found 728 complaints already on file, now there is 729 ! I will also use every means available to me to tell this story so as maybe I can help atleast one other person or more avoid this same thing happening to them ! Thank you all for taking the time to read this ! Don in Indiana !

I have a problem withe Directv theat is stretching almost a monthe now. I had auto-pay set up on my account which takes out money from my checking account every monthe on thee 5the. I spoke withe a customer service representative, and theey told me theat I had credits to cover my next bill, so it wasn't no need to make a payment for thee monthe of November. So I was a very happy customer! I am going to fast forward to thee end of October, and I opened up thee bill to discover theat I owed theem money instead of having enough credits to cover thee bill. Being thee responsible adult theat I am I called theem up asking whetheer or not she can take thee auto-pay off of my account because thee money wasn't going to be on theere. The customer service representative said oh ok I can take it off for you when can you make a payment? I said I can make a payment on November thee 16the. So thee 5the of November rolls around and I get hit withe fees and charges from my bank because of Stupid Directv. IF YOU DON'T HAVE DIRECTV PLEASE DON'T GET IT! CUSTOMER SERVICE REPRESENTATIVES NEEDS TO GO BACK INTO TRAINING BECAUSE SOME OF THEM DON'T KNOW WHAT THE HELL THEY ARE TALKING ABOUT. YOU GET 3 DIFFERENT ANSWERS FROM 3 DIFFERENT PEOPLE.
INSTEAD OF TELLING ME THAT IT TAKES 3-6 WEEKES FOR THEM TO CANCEL SERVICE SHE MADE IT LOOK AND SOUND SO EASY. ALMOST A MONTH LATER i AM STILL FIGHTING WITH THEM! i WISH I CAN GET FIOS BUT i LIVE IN A URBAN AREA AND CAN'T GET IT.

i slept with carey and got his baby that muther###er gave me herrpes evert wear how can i sue him

I don't agree with the language but I certainly know how they feel. Ihave been trying to get Direct T.V. To come to my home and fix my problems which I pay for through the gaurdian system. I am a heart Patient who returned home from surgery on Tuesday( by the way I live alone and am 77 years old)turned on my T.V. and no nothing, all it could say was searching for signal, called Direct T.V. and got the run around, it was supposed to be taken care of Wednesday, No show, Friday No show, called them back, they said Monday there is noone in your area at this time. I told them I live alone and my condition, and wouldn't you beleive it I iold them ahat I was going to do. Their comment whatever in so many words, yet they demand their payments on time but do not give you any rebate for their mistakes, and I am one who will go on facebook and urge people to resign from Direct T.V. services since they will not honor threir obligation to the public they claim to do so. Well since they won't fix the problems and as far as I am concerned they are not very Professional in anything they do at this point. Since they don't have a bargining point, lets give them something to think about. I'm sure there are a lot of you who live alone and that the tv is your only companion, lets do something about. How about you Mr. company President and Executive Director. This may not get my problem taken care of but others will know what they need to know and do about it.

Thanks for the information I will be using it after this NIGHTMARE I've had to endure. My acct was hacked 1 yr ago and diretv's genius teams could not figure out how a signal could be stolen! So instead of looking into it further I was told the solution was to close my acct and the fraudulent activity balance of $5800.00 would be taken off my acct and I would not be responsible for it. Fast fwd to present day (nov 2012) I receive a collections letter indicating I owe Directv $5800! I am livid! I have been on the phone with them all day without any results. Their reps are rude, accusatory and not to mention not helpful at all! I have been passed around so many times and I've had it! DIRECTV IS THE MOST HORRIBLE COMPANY EVER!

I am on board with all of the above complaints. Last year I lived with my son and our arrangement was that I would pay the utility bills. I did so with my debit card. I was not listed on my son's account and I am not responsible for his bills. I moved to my own home in late April 2012 and tried to get my card info off of my sons account. Direct TV would not allow me to remove it. This month Direct TV debited my account for 400.00 for my son's past due bill. He has lost his job and couldn't pay them. I live on a fixed income and they took every penny I had in the bank with no money coming in for 4 weeks. Of course, I got no cooperation from their "No customer service" department.

My contract got extended without my notice.

I am pissed of customer with DIRECT TV. Issues with Direct TV. Direct TV cheated me by prolonging my contract without my notice. The customer server are real pretty ignorant bureaucratic, no sensitivity towards the customers. I have wasted my hours and hours of time explaining the same story again and again again, several times to several people (so called managers, and their managers etc., ). And I also felt that their escalations are lateral, not to upper levels. At this point, just like other several thousands of unsatisfied/pissed off customers, I am just hanging in there and trying to adjust to their brutality.

We are so disgusted by the service from DirecTv. Since March of 2012 we have had issues with their service, billing, customer service, the technician was UNPROFESSIONAL, smelled, disregarded schedule times! We reported him and the continued service issues and what does this company do you ask?

Well they continue sending the SAME TECHNICIAN after being prohibited from coming in our home! The issue is STILL ON GOING, the company just transfers us from one rep to another!

This company takes consumer money for gains, doesn't care about the crappy service given, and most definitely doesn't care for the CUSTOMERS! We are home on beautiful Saturday wasting our precious family time, dealing with this company YET AGAIN!

DON'T SIGN UP WITH THIS COMPANY YOU WILL HATE YOURSELF IF YOU DO!

I only wish I had heard or knew about all of this a week ago. I just subscribed to Direct TV. They promptly came out and installed my equipment, I paid only the $21.00 tax. No installation fee. It took a few days but I noticed that I did not have Internet service. I contacted the installer and he told me Direct TV did not have Internet. I spent a good hour on the phone with the sales dept. and was assured many times that my monthly bill would include Internet. I was also told that the Refer a Friend program they have was no longer valid either. After talking to 3 different people at DTV I was sent to ATT who is the contracted provider. THIS IS WHERE I REALLY got raked. I was told that it would be an installation fee of $49.99, plus a $100.00 equipment fee (wasn't sure if that was buying it or just a fee. The employee of DTV didn't know herself) and then another $100.00 deposit to insure I kept their service for 1 year. Then I was told I was eligible for a $50.00 rebate by one person then another had no idea what I was talking about. I found out the refer a friend program is valid, however, you do not receive the $10.00 off on your monthly service until the 13th month. I could not believe what I was hearing. I still have no idea what my bill will be. I was told the $249.00 was waived, and now I wont have Internet until Nov. 8th because that's the soonest ATT can come out. I was told there would be no reason for a tech visit by DTV then ATT tells me I do. No one knows whats going on between the two. I am so confused and pissed at this point and now very concerned after seeing all of you quoting the huge amounts for your bill. I am writing a letter to the CEO for clarification and to also suggest highly that he consider putting everyone in training together so everyone has the same story. My friends that also got DTV did not have to pay anything for their Internet, (same thing happened to them. They were not told it was separate) but they had to sign a contract with DTV for two years and they had to bundle their service as well. They get their phone and TV from DTV and Internet with Verizon.

I used to pay my grandmothers bill with our pre paid card that my husbands income check went on . When she went in the nursing home what was in her name got turned off. Cant pay her bills and ours. Six months later direc tv wiped out our cart for 710 dollars and it was not even our bill in our name. They said it was our card on file that is why. They will not give us our money back and will not discuss it to us cause its not our account . What the heck.

Direct-TV is the worst company to deal with. They have taken $739.96 out of my checking account without permission (and did not owe anything). When I contacted them I was told to complete a dispute form and fax it back to them, which I did, and that I would take 3 days to investigate and I would have the money back in my account in 3 days. After 5 days I called them back and was told that the policy is 10 days. Called several more time and was told that they could not find the money and that I would not get it back until they did. I was furious. One day 25 I received a message from direct TV on my home phone that they had the money and it was taken out of my account in error and a charge back was in process. Well stupid me thought that it would take a few days, I kept check my account NO MONEY of course. On day 28 I called them back and was told that a charge back takes 10 days. Well not so lucky it has now been 35 days and no money. I keep getting the runaround. When I called them yesterday I was told that the charge back had been complete and the money returned to my account. Thing is, it's not. Now they are saying that the charge back will have to be processed again and it will take another 10 days. I am sick of this, I have contacted a lawyer and i am going to sue them.

E-mailing iis a waste of time. Calling even bigger waste of time. DirectTV is run by people who don't give a crap. Maybe CEO needs to go on "Undercover Boss" TV show!

my name is Richard Myers and i have been with, your company for a bout year 11/2 i just need to talk to the VP or a co, asap my #[protected] Thank you for your time.ps call any time.

Directv is a piece of *** company, I've had their service and even worked for the company for a brief period. I quit right after training. They have no code of ethics, they don't give a *** about their customers or employees. They don't make much money from the packages so they will find other ways of squeezing their customers. They will charge your card even without prior authorization because you have the card on file. Beware of their sneaky practices, you have no idea what you are agreeing to in that contract. They can charge your card without your knowledge or consent. They are greedy unconscionable ###. They don't give a *** about their service or customer service. I called those dumb ### 3x to pick up their receivers for the past 3 months and they still haven't sent the recovery kit. I told them since they haven't sent the kit after 3 requests they can come pick it up from the curb cause I'm throwing them away. DIRECTV IS A PIECE OF ### COMPANY RUN BY DUMB ### IDIOTS!1

if you would quit firing or forcing your good employees to quit, you migth know what someone is thinking and mght have been able to keep going. I heard somethings about echo star and hugh.net also. Would you know what that would be? Hugh himself does. Your Fenton MO company knows too much and has done too much w/o proper documents from the DOJ. This will be an issue. I am related to Congress and if the investigtion currently going, is not sufficient or has false statements, I will request them to get a Congressional investigation. And your threat of one porn to another and you special back channels to observe or help judicial observe porn or interior decorating will be exploited. CIA agents weren't going to be expensed w/o you, did you think? The way you tapped w/ frequency just to obtain or view on old phone lines, etc.? come on.

i had a two year contract and leave my service with my x wife so after three years she started paying late so i call and cut the service when i call i tell the person at directv " cut the service send me a bill for what i owed now i will go get the equipment and take them to my home and reconnect the service " at the time he prorate the bill and i was told i owed 177 dollars i give them my new address but something tell me to wait before i send that 177 so after a week i got a new bill saying i owed 277 dollars because i cancel early so i call directv talk to one a their rep he said that i have two more months leave on my contract i ask him to explain how is that he said he don't have to, i tell him when i open the account in 2010 and when i call to cut the service i also tell him i want the service back but i did not cancel early and all i want him to do is take that 100 dollar they added to my account so i can pay the 177dollars i know i owed, he couldn't tell me why he added that 100 but he wouldn't remove it as well, i want the service because i love their football package but i dont think i should pay for what i don't owed

I agree totally with the direct TV misrepresentation of their product this is the first time i ever make a complaint but iam a new customer i asked about costs and was told one thing but charged different by different i mean more. i was never told about any separate charges . I have only been with them for one month and was told that they were sorry but i would have to pay. And now iam stuck with them for two years because of the agreement. my agreement also said i have nick and other channels that i don't get that should brake the contract . I have been with dish for many years but i guess i fell for some sales pitch items. all i think direct TV should tell the customer about all costs up front so there is no susprises when the bill comes.

I just got directv and I already hate the company. I was suppose to get HD/DVR player but they brought at DVR player. So I called the 531-5000 number and he said I could have it at a $10 a month fee and I told him that my DVR recorder wasnt working. I was told I had to activate it at another $8 extra. So now Im stuck with this for 2 yrs. It so sucks. The CEO knows how to screw the customers. I guess we should be use to it because our government does it every day. A VERY UNSATIFIED CUSTOMER IN KY.

you advertise that yo can get HBO, showtime, c-max on the computer. i am a paying customer, i give you my email address and still gives me error. what gives, and said that person already has it. well i am that person. i don`t know what my password is and it should be the same as my email thank you Raymond Rios, fix the problem

Mr. Michael White is the new CEO -

When I call to cancel service after over two years of service to get my deposit back and to avoid any cancellation fees, I am going to tell the CSR du jour that we did NOT have a "meeting of minds" when I called customer service and had my programming changed a few months ago so that did not constitute a new contract between us. That is the definition of contract, and if they pull up our telephone conversation, I was not informed I was entering into a new contract at the time, so they acted illegally by creating one fecklessly. Everyone should use this as the perfect way to avoid getting stuck with their illegal and nefarious BS. This should work for anyone who completed the basic terms but changed service or equipment, or moved sometime during their term and Directv is trying to charge them for early cancellation because they renewed a contract (what a load). A meeting of minds by all parties is imperative to legally a contract make. If one doesn't know a contract is being implemented in one's name, then one cannot be held responsible for it, no matter what that contract says, even if it reads otherwise. This should drive the CSR nuts and will beg for an acceleration to Directv's legal department who will crumble when faced with a small claims suit. Make sure you take notes, dates and names, and threaten arbitration or small claims if they don't back down and return what's left of your deposit and release you of any cancellation fees they might want to charge you. One more thing, before you make the call, call your bank or credit card company and block them from being allowed to charge your card(s) or bank accounts - this is very important. This would be the first thing they would do, probably when you are on the phone with them - charge you first and worry about paying you back later, so prevent any further payments before you call. You can also invoke the class action lawsuit that is pending in CA against them for their evil deeds if they are reluctant. It was filed in '08 and is still being considered, as the numbers grow to half a million for the plaintiff. Because it hasn't been thrown out as Directv has requested several times, they are sweating it big time and know they'll be paying everyone eventually, they might as well pay you now. Well done, CA, and good luck to you all. Fight the good fight and stop these big corporations from ripping off the little guy because they can. It's time to stop them once and for all!

Just tried emailing your address, got kicked back. Why are you afraid of the complaints.

Sorry I didn't see that he stated he was an installer. Have nothing against them but the customer service representatives in the billing department SUCK! The customer service department was okay but once you get to billing, they think they are mightier than thou. What happens when you put idiots in a role of power. But what goes around, comes around. Everyone needs to remember the Lord giveth and he can also take away. Remember who you step on climbing up that ladder. You will see them as you fall and they might not be willing to reach out a hand to help save you.

Person above must work for Directv. They totally suck. I have been a customer for over 8 years. In thee past 6 monthes my husband was hospitalized twice with bills totaling over $100, 00 and no insurance. I also lost a grand baby who died 1 hour after birth just 3 months ago. It has been a stressful year. Being financially strapped, I had to disconnect service. Well they state that I owe them $144.80. Service was disconnected in March. I paid using my new credit card, which by the way I had to go get because my bank put a hard freeze on the other one because someone was in another state trying to use it to charge hotel rooms. This was on the day of my grandsons funeral. So I know I paid in February because he was born on January 30th and buried a couple days later, hence the new card was not active until February. Well after disconnection, I kept getting harassing phone calls, not polite. I tried to explain the situation and offered to make some arrangements. Well low and behold, they permanently disconnected my service at the end of April which was fine. But after going to the bank Monday to deposit money to pay off 2 of the medical bills---I get online to pay and discover I don't have the funds. Directv took the $144.80 out of my account without authorization. Contacted them and the first lady was extremely nice, especially since I was delirious and in tears. Then was connected with billing. What bleeps! After finally getting no where withe the first lady, asked to speak to a supervisor which was worst. Explained the situation to her and was told that when I called and put the credit card on file, I was told that if any money was owed, they would do that. Told her in no uncertain terms that I did not call and put a credit card on file, had just paid my February bill with one. Told her that I wanted to see the paperwork, etc. agreeing to this. Never signed up for direct bill pay or recurring payments.Went round and round for about 30 minutes to no avail. Finally was told to go to the bank and file paperwork, which I had already tried but the payment was still pending. Told her that I was going to and if that didn't work they would be hearing from an attorney. Also told her that when I decided to jump off the overpass by my house, I would make sure my children sued them for everything they are worth. I have been under so much stress and Directv just thinks they can do whatever they please. But on top of that, I just left the bank and it may just work. I filed the paperwork anyway but was told that since I owed them money, I may not get it back. These large companies can just screw the little folks with no way for us to fight back. I do understand that I owe them some money, not what they say, and tried to make some arrangements. But no, that was not good enough for them. When lying face down in the dirt, they have to come along and step on your head and push your face harder in the dirt. Also told teem to come pick up their dishes--yes dishes--since they were too lazy to move the old one when I went to HD. If they don't I am going to take a hammer and smash them to pieces and throw them into the woods. The receivers are mine. I paid for them. Then they can try to get money out of my account because I put a block on the old card and had it destroyed and was issued a new one. No HA! to you Directv! You won't screw me again. Sue if you like. What are you going to get. I have nothing. Every penny goes out on medical bills. Not even enough to buy groceries. My dad had been giving me money to pay the light bill. If not for the kindness of others----which is not Directv---I would have jumped off from that overpass.