DirecTV review: directv sucks 820

Hooray; we just canceled after ten years of Direct TV. When our service that started out $39.95 became $69.95, my wife started calling to cancel. Every time she called she'd be passed on to a manager (specialist who's job it is to "save the account"). She would finally negotiate a better deal for an agreed period of time, either 6 or 12 months, and I'd give in and say okay, we'll keep the service. Problem was, they'd always hit our credit car for more than we agreed, every time. The reps lie, they say anything to get you to NOT cancel. This has gone on for several years and I finally settled it, we cancelled. We owe them $37 and change that I will gleefully pay. I appreciate all of the good info here; I even read some of these complaints to the rep on the phone, and told him if they hassle me, turn me over to collections, or fail to send me the box for their equipment, that I'll be in touch with my State Attorney General immediately. These people could not possibly survive in a true, free market economy. All media is controlled by the same people, and Direct TV is part of the scam. Boycott the entertainment media; they have turned Americans into brain dead apathetic zombies. As for me and my house, we will read books and talk! Thanks to all who have posted here.

Having very similar problem!

yep. Directv SUCKS! the equipment is terrible and their service is the worst. i dont have time to waste slamming other people online in these forums but im pissed so here i am. i have had very similar experiences in that i have spent hours on phone with a hundred people trying to get something done. i needed a new reciever because the one i had was not functioning properly and when they swapped it i apparently reset my 2 yr contract. noone told me this and i signed nothing but was penalized by having to put up with this s$@t for even longer than 2 yrs. because they say with new equipment comes a new 2 yr. deal. and i thought comcast was bad. i would trade these headaches for a fricken antennae if i could. please share the email of CEO! id like a word with that fat rich pos...

TO ALL DIRECT TV PEOPLE THEY ARE LIERS WHICH IN MY BUSINESS I HATE A LIER. I WAS TOLD FROM THERE CUSTOMER SERVICE THAT MY BILL WOULD BE 48.00 AND SOME CHANGE FOR THE NEXT 6 MONTHS AND GET MY BILL AND IT'S 88.47. THIS IS WHAT IS WRONG WITH THE WORLD YOU HAVE TO LIE TO HAVE A JOB. MY BUSINESS DON'T LIE NEITHER DOES MY EMPLOYEES. 100% HONEST WHICH I THINK EVERY BUSINESS SHOULD BE!

this comp sucks i called let them know i lost my job they said that i owed 60 but and all would happen is it will suspend my account till i paid the today i open my back account 240 buck out of my checking account that only had 73 bucks in the first place i called them and said if i had the money i would have paid if i didnt have 60 how the hell would i have 240 and i never said they could keep my card on file and just pull money when they felt like it they said deal with my back its my problem my back says i have to wait at least 30days to give directtv a chance to refund hoping blowing up this phone number gets me somehwere

OMG ia signed up with Direct TV and have had nothing but problems and I have only had it 7 days. I tried to call on 5 different occasions only to be hung up on by their customer service people. I just sent several email out and have called the people who sold me this from Sam's club. What a rotten terrible company. I have never in my life been hung up on by a company because they did not have the answers. Now I am afraid I will end up having to pay the entire fee. I told them take me to court go ahead. Here is South Dakota we don't treat people like that. I agreed to pay for a service I did not get my service so I should not have to pay. This company needs to fire half the customer service staff and start over. Direct TV has been the worst experience of my life. I would rather pay more and get great customer service then to pay somone to treat me like ### like Direct TV does. If they ever come up to you and tell you they have a great deal for you RUN, RUN AWAY FAST!

I have a huge complaint about the Refer-A-Friend program...
I signed up for DirectTV a year ago. Love it! My neighbor has been interested in signing up with DirecTV ever since. I gave her my bill so we could EACH receive the $100 rebate...which is actually $10 off each of our bills for the next 10 months. Anyway, she signed up with a gentleman outside of Walmart. He had his little booth and charming attitude along with a pocket full of lies.He said she didn't need my account number and signed her up right then and there. He told her that he only needed my name and address in order for us to receive our $100s. The 2-year contract was signed and the little liar was all smiles and fallacies. The installer put her equipment in and she commenced to watching TV. Six weeks later, I called to see where our $100s were and poop hit the fan...Lord, bless their stone cold hearts. The first young lady put me on hold for several minutes but soon thereafter confirmed that neither my neighbor nor I were linked to a Refer-A-Friend discount. But, alas, it was "no problem to get this straighted out!" She patched me through to Stacy. Stacy is a mean-hearted woman, who I am sure has a hard time making friends. She explained that because my neighbor never gave the representative my account number, we were not privy to the discount. I explained that the lying poop shoveler told us that he would "take care of the details and not to worry". My next inquiry was to her supervisor (the guy at the next desk?) Paul said it was too late to establish this discount because the equipment was installed 3 weeks ago. What? He was sure that I understood because I was the kind of person that followed the rules and the RULES said that when my neighbor signed up, she had to have my account number right then. So because a representative of the company needed to meet his quota, my friend and I are out of our $100s. What a disappointment. I hope that lying representative has a tough time sleeping at night! And, as far as the supervisor is concerned...kiss my lilly white tulips for not helping two little old ladies.

I have been a good customer for 612 years! my wife dies of cancer .and its hard to stay living in this state but i have good job but i could be getting laid off sometime in the future, when i do iam just going to hit the road, where? i don't know, how long? i don't know!
i would like to upgrade to digital direct TV and they tell me i have to sign a 2year contract when i have been a customer for 61/2years already.i don't under stand, and your employee is rude and tells me to go sign up with someone else if i don't like it, is this is not very professional ! when all i would like is to pay you more money for digital reception but i cant do it unless i sign for 2 year contract and i cant do that do to my job(government funded) can you help me? or do i change to something else to get digital and yes they will tell me the same thing. but iam all ready your customer? yes i do like direct tv, but now its the principal of the manner! can you please help me out, or do i just watch regular tv that has digital reception for free?
Bob Spivey
8003 Madeira Dr.
Pasco, WA. 99301
customer # is [protected]
please reply asap
e-mail adDress is akjollybob@yahoo.com

if you ever have equipment you needed returned, and you see a DirecTV van, flag the driver down and give the boxes to them and they will return it to the warehouse where the devices will get deactivated off of your account, otherwise be responsible for your own sake and keep calling, never refrain from requesting a supervisor if you aren't being properly addressed! Also, if you are entirely fed up with DirecTV, just switch to something else, that is your right as a consumer and no one will stop you! On a very important note, DirecTV isn't responsible for the programming that these channels have on them, that is controlled by the networks producing those programmings, if you want to see a change, talk to them and make it happen. "unchienne" made the perfect statement about everything in their post above, so give it a read! I work for the company as an installation technician and I will say flat out that we have the absolute best customers, , and I am proud of that. We've taken great strides forward over the last year under new leadership to help propel our customer service into the future, positively, and much is being done to further that ambition. Just remember, if you have been with the company for years, or just got it installed and are not happy, there are so many creative channels available for you to be heard. This is a place for that, however it seems it's been more of a ventilation zone for most! I reside in the Seattle market! Hope only for the best for everyone here. Stay dry!

i HAD A ONE YEAR CONTRACT AS WELL AND WAS DISCONNECTED AFTER ONE YEAR CONTRACT WAS UP. THEY ARE TRYING TO CHARGE ME FOR AN EARLY CONCELLATION FEE AS WELL. PLUS, BECAUSE I MADE A PAYMENT ONLINE WITH MY DEBIT CARD IN THE PAST, THEY HAD IT ON FILE SO DECIDED TO TAKE MONEY OUT WITHOUT MY KNOWLEDGE OR PERMISSION OR EXPLANATION OF CHARGES. I CALLED AND THE REPRESENTATIVE SAID THAT THEY WILL NOT BE CREDITING IT BACK TO MY ACCOUNT DUE TO EARLY CANCELLATION FEE. SERIOUSLY? I AM REPORTING THIS AS FRAUD TO MY ACCOUNT AND WILL NEVER EVER DO BUSINESS WITH THIS COMPANY AGAIN! I AM SO PISSED OFF AND I AM GOIN TO FILE A COMPLAINT WITH THE FTC AS WELL.

I had run into financial problem back in Dec. of 2011 and could not pay my bill to Direct TV when my services were disconnected. Recently we were able to afford the service again and had the service turned back on with minimal payment and a small reconnect fee, which was fine. I have three seperate boxes and while the two rooms worked, the bedroom did not. I called the service deprtment where the technician (Ha) told me there was a 3"x5" box that needed to be reset. I new there was no box, but she insisted and I began looking for this box while she held to the line, as I craweled through the attic on my quest for this box. I could not hold the phone while I craweled thropugh the insolation of my attic and told the tech I would call back when I found the box.
The box was not there, as I new it wasn't, and I called back getting another technician. The tech had me open the corner of the box reciever and give him the number, he asked me to wait and connected the reciever from his location. We watched programming until we turned the box off that night.
The next morning the box would not work again. I called Tech Service and attemted to get the tech to reset the box as the previous day. She said that it was not possible to do so. The Tech person said that an appointment would be made to check the lines and it would cost me $59 bucks for the in-house service..."Rediculous!" I said. I hung up and tried a different Tech, hoping I would get one that new how to solve the problem.
This Tech had me checking all the connections and I ended back up in the attic checking multiple couplers, splices and foot upon foot of unsecured lines. None of the splices were tight or secured and coils of wire left dangerously in the opening of my attic entrance.
I tightend the "hand tight" connectors and the service to the reciever came on as I could hear it from the attic space. As I craweled from the attic servicing the poorly assembled cables, I was hung in the line and fell backwards down the later hitting my side to the door opening, scraping my schin and hitting my head loosing work for days and crippling my, already fused back..
I was to pay for a service that was not installed properly, was not secured and was hand tightened. I craweled for hours looking for a box that doesn't exist and was sent to several technicians that I have doubts of their experience level. Then ended up hurt and crippled because a installer was to lazy to put the cable in correctly and had no one to answer to for his installation...codes for example.
Any way, I am pissed and sending notification to corporate Direct TV with pictures of the installation and my injuries.

Watch out Direct-TV . I was grandfather in to DIRECT TV because I was with company that was bought by Direct-TV .
I cancel there service bill was getting higher each year. After that Direct TV sent me bill for $450 for my equipment
that bought.many years ago

DirectTV is so frustrating to have! They are just full of ###! It's so upsetting how Customer Service can't help you with a simple thing. It's so ###ing easy to see that what you need is manageable and they can't even do it. Is this even a legit company? Are these people working educated or what? I'm not even complaining fo my bill right now. Even though it goes up unexpectedly. You start off with one amount (not even the amount they informed you when installing, but something different) and later on it's something else again. I'm just trying to remove those movie channels they give you as a trial, but not being authorizied on the account, which I was suppose to be because I communicated with them during signing up. Now that's their mistake by not adding me, although my phone number and email is the one listed. I just don't get it how these people can be stubborn. And now leading me to corporate. BS! I just asked for a simple thing. But no they want to wait until my trial is over so they can sneak up on charging us. I'm not even gonna go on my other experiences, I can't wait to move out where DirectTv is not the only cable option in my building.

I have been a customer of DirecTV for almost 10 years. From the day they installed it I have had nothing but complaints for DirecTV. It started with the contractor for DirecTV lying to me about the service. He had a hard time finding a place to put the satellite. I asked and he just mentioned the trees were in the way, so he would have to get a pole and charge us for it to put on the ground. This was done in the fall of the year so we had no way of knowing when the trees bloomed this would interfere with the reception of local channels. As the years went on it got worse and worse. Now from April until the end of November we get no local channels. This same contractor for DirecTV got us for $50. My husband told me to write a check for part of the bill and give him $50 cash. Well I was not thinking and gave him total amount on check and the cash. Caught it right away, called contractor on his cell phone, as he had called for directions. All he did was ignore me. Called office and they said there was nothing they could do because he was contracted out for company. Just had another mistake by company. I have been charged for 6 receivers for 5 months when I should have been charged for 2, of course we get 1 free. When I updated they gave me my 3 receivers but didn't subtract 3. I have used the same checking account since I purchased DirecTV. 3 Months in a row they put my account in wrong and charged me for the mistake. The checks kept being returned and found out through my bank they didn't put the 3 o's in that started my account. Had to pay over $400 to keep my account on. I was talked to and treated like someone who had their checks bounced. It is still on my account and have been trying to talk to someone other than a supervisor. At times they have been helpful, but for the most the representatives and supervisors have been rude. At times I was given specials but the money they have cost me and the aggravation is unbelievable. I broke my back so I relied on the TV to get by. I would never go back to cable, but want the people who work @ DirecTV get a course on how not to make so many mistakes, and how not to be so rude. We pay a lot for our entertainment. My husband and I are both disabled and on a fixed income. Left up to my husband we would be back on cable. The features are great on DirecTV, the mistakes not. They also made a mistake with our Baseball Package. Not understanding, they automatically give it to you the next year if you subscribe one year. They got us one year like that. The following year gave it to us again after telling them, screaming at them 4 times to not add it the next year, still cost us. We both are in and out of hospital and have bill paperless. Computer down most of time, so we just call in check to pay bill. After finding today's mistake, I will now have bills sent to house. Hope someone can help me with all these mistakes.

I HAVE BEEN WITH DIRECT TV FOR YRS! I CALLED INTO TODAY FOR THIS SO CALLED SUPERVISOR NAMED SANDRA TO TELL ME THAT I SKIPPED A PAYEMENT AND THATS WHY MY BILL WAS SO HIGH!NO BABYGIRL STOP THE DAME PRESS ! I PAY MY BILL FAITHFULY EVERY MONTH! I CALLED TO TELL THEM I WANTED MY PACKAGE REDUCED THEY SAID NO, NO VALUED CUSTOMER WE CAN DISCOUNT YOUR BILL EVERY MONTH FOR 6 MONTHS SO I AGREEDED.I STATRED GETTING BILLS SAYING I HAD PASS DO BALANCES THE HIGHEST WAS 294.00 DOLLARS?!SO I CALLED IN 6 DIFFRENT TIME AND GOT 6 DIFFRENT EXSPLINATIONS TO WHY THIS WAS HAPPING.NEVER DID ANYONE SAY I SKIPPED A PAYMENT THEY ALL SAID MY DISCOUNTS HADN'T KICKED IN. WHAT THE HELL?HOW DID YOU GO FROM MY DISCOUNTS HAND'NT KICKED IN TO THEY MADE A MISTAKE ON MY BILL ALL THE WAY TO I DIDNT PAY?!I PISSED OFF! IV NEVER HAD THIS MUCH TROUBLE WITH THE SERVICE THIS FAKE SUPERVISOR DID NOTHEN TO HELP IN SO MANY WORDSSHE SAI I WAS TRYING TO GET OVER! I DIDNT ASK FOR ANY DISCOUNTS THEY OFFERD AND HOW CAN YOU GOIVE DISCOUNTS IF A PASS DUE HAS BEEN OWED FOR 5 MONTHS AND STILL HAVE MY CABLE ON? THAT MAKES NO SENSE! IM MAD AND HURT ! IWOULD NEVER TAKE ADVANTAGE OF ANY THING OR ANY ONE ! THEY SAY MY PAST DUE BALANCEIS 155.00 THEY CAN HAVE IT!I WILL NO LONGER BE A CUSTOMER WITH THEM..IM NO THEIF AND I DONT APPERICATE BEING TREATED AS SUCH!

I want direct tv east not west...when they first installed my direct tv I had east, now they tell me I can't have east..this is one big pain, my shows on west are on much too late..I always had east and there is no probable excuse why I can't have it back..I know plenty of people in our area that have east..what is direct tv's problem...I might as well go back to disch tv!

Let me guess..You Connected to Direct cinema connect? online? thay did the same thing to me

To make this story short, I was told by several sales reps for Directv that I would be able to hook up 4 tv's with one dvr and be able to watch all tvs and record two more stations or be able to record up to 6 different programs at once. This is completely not true. To fix my issue and not have the drv tv changing channels all the time and to stop having things not record because someone is watching a tv, the people on the phone kept telling me to keep the dvr on two tvs, then get each of the other two tv's their own dvr (one for each kid so there are no conflicts). Then I'm told that I have to pay $200 for that because it wasn't on the original order. But with my original order I was told I'd have all the features of having three dvrs in my home, but with only one. The highest level supervisor I could speak to on the phone refused to let me speak at all, just telling me to give them $200 or cancel my service. I canceled and also wanted the $25 I paid for installing since I did not get what I was told I would get and the man hung up on me! I didn't have directv for 24 hours even! And now I have to pay the dish network guy $65 because the directv installer cut all of the dish lines, in more than one place. And he had to go out of his way to do this because he installed the directv from a different area!

Show Details FROM:Tia Hallenbeck TO:chase.carey@directv.com CC:tiahallenbeck@yahoo.com Message flagged Saturday, January 21, 2012 6:31 PM
To Whom it My Concern,

I recently enrolled to become a Direct Tv customer on January 9th of this year. Two days later the installer tried to install the service but couldn't find a signal and promised me my checking account would be credited in the amount of $219.95.
To make a long story short my account was never credited and I had to call personally and cancel out the Direct Tv service myself on Jan.17th. I ended up closing out my checking account because of a personal matter and didn't realize my account wasn't credited until it was to late. I called last week and was informed that my check was in the mail. So when i didn't receive it this week i called again. Only to be put on hold over and over and be told that i couldn't be found in the computer under my telephone number, address, name, DIRECTV Order Confirmation, or DIRECTV Account Number:
I am having a very hard time finding out where my refund is. And also the time its going to take me to receive it. I'm not in the fanatical situation where i could wait as long as 6 - 8 weeks. Please Help

I have been with this company for 7 years. We had our bill paid up to date. We were not under contract. We were told our bill was going to be over $400. When I asked them why they said that we had to pay for the promotional services we had received. I told them we were offered these services for free for being a long time customer. It fell on deaf ears and the refused to take off the charges.

I am astonished at the fact that this company can just take money out of someone's account without authorization. I do not care that they have it in the contract... IT IS NOT LEGAL to be able to permanently openly force this authorization upon customers and I am wondering how the FTC has not stepped in and put a halt to this? I was told I had 3 free months of premium channels, saw they billed me in error for it, emailed immediately and got a response they were taking care of it, and then they took it out of my account anyway last night. Enough money that it matters to me - because it is the first of the month and rent was due out of this paycheck and that amount with tax could have put gas in my car til next payday! They will only give me a credit towards future bills. I think if they can erroneously take the money they should be able to reverse the transaction and give a REFUND as quick! To no avail did anyone tell me a refund was possible only a bill credit. Now I am freaked out what is to come after reading all of this! There should be a class action suit because they amount of money they take from people without authorization even if you are not on autopay any longer and the interest that is owed to people waiting for refunds and the interest lost to those people from their own banks! It is CRIMINAL! Tried to email the CEO from the top originating post and it bounced back so they must have gotten way too many emails and shut it down! Anyone got alternative emails or avenues I would love to have them sent to me - we cannot let companies nickel and dime us in an economy like this - they are STEALING! vbvakim@live.com

I live in a newer area. They are finally bringing Comcast to my area. I cannot wait! Direct TV has been a nightmare. My service continually goes down and when I've called for help, I reached "Mitch, " ID#LV5741, who said he was the top person and who would not allow me to speak with his manager. Direct TV goes down so frequently because they put too many DVR lines on a single line and have to send a tech out to fix it. This keeps happening and I go without the service I am paying for for a period of time. Today, I finally asked to have my bill credited and Mitch refused to credit my account for all of the disruptions. I will be checking into what federal and state agencies oversee Direct TV and file a complaint. I should also mention that I called the corporate office phone number for Direct TV and waited on hold for more than 1/2 hour and then hung up because no one ever answered the phone.

"I was forced to move out of my home due to my drop in income and my account went into collections with Direct TV. One day after Christmas direct tv charged my debit card and wiped my account clean. My account had $377 in it. I called to get some understanding on why they felt that it was ok to debit from my account without my authorization and I was told that the bill states that they have the right. I asked for a copy of my bill and the supervisor became very nasty with me. All the customer service reps (except on in billing) were not professional but the supervisor was the worst of them all. I asked for a copy of the bill because they blocked me from viewing my bills online. The supervisor basically dismissed me and told me to send the billing office a hand written letter which will take days to resolve and now I don't have any money. I don't know if this is legal for them to do this to people. I've read some recent reviews about peoples accounts being wiped out the day before Christmas. Is there anything I can do? Can I file a suit or something? I feel like I can't get through to anybody and they are totally nasty and won't give you any information about the corporate office. If only the customer service reps can understand that sometimes people are going through financial issues and just need a friendly voice. To wipe some one's account out around the holidays or any time for that matter is just unacceptable."

Good Luck getting your address off of any future mailings! I have been contacting Directv for YEARS, to no avail. They have been sending mailings to someone who hasn't lived at my address in over 12 years, and I have had countless calls to them asking them to stop. They must have the most incompetent employees on Earth to have such a low level customer service like they do. I wouldn't have Directv if it were free for life

If only everyone in this world was as smart as you Paul! ... calm down

cosign

Cosign.

I started my service with Direct tv through AT&T in April of this year because I wanted combined billing for my TV, cell, Landline, and internet. I was not told that this combination would take up to two months. In the mean time my bill was higher at AT&T and I thought it was the addition of Direct tv. I get a bill in the mail from Direct and called to cancel because the bill had not combined. They talked me into keeping the account and paying the account to a zero balance. I was told by direct when the account was "caught up", the billing would combine with AT&T. IT NEVER DID! I down graded the service and put the account into my husbands name (we separated for a few months) and I moved out. He wanted to keep the service since I couldn't move the service where I moved(my daughter's house) because they already have the service. I have never signed a contract with Direct tv, everything was established through AT&T. I was expecting an exception paycheck to get my bills caught up and when I checked my account, Direct tv has taked $652.71 from my account, unauthorized! I called and they told me "since I paid the bill with my debit card, that gave them authorization to take the balance in full. OK, I can let that slide. I never authorized them to take the early cancellation fees associated with this account. I was not aware of the charges until I called them to shut the service off. I was told, at that time, about this additional charge. This has been overwhelming for me and I would like to sue the pants off of direct tv, but I am like everyone else in this nation, I don't have the money. Does anyone have a solution or thoughts on this matter? Facebook(Wendy Davenport).

The worst costumer service EVER! They took $994 out of my checking account and have not refunded back my money since 9/10/2011. They keep giving me new excuses and wont fix the problem. The CSR reps never know anything and every single one that I speak to give me different information EVER TIME! Do not use them! I have installation set up and they missed up 2 times and seemed not to be able to get a tech out to my correct address. DIRECT TV is BAD SERVICE do NOT sign the contract!

How do you contact the CEO? I have sent 3 emails changing spelling, and none go through.

This unfortunately happens too many times.

I was a customer of direct TV from around 1994 to 2009. During this time I got many upgrades
including new equipment, receivers ect... During the last year that we were with Direct TV we
got a bill for pay per view movies, "PORN" . We always requested that no Pay per view options
were included with the package and none of our receivers were connected to phone lines so we
thought that pay per view was disabled. We had moved and left the old receivers in a out building as we thought they were just junk. After we had moved someone had taken the receivers and connected one of them to a phone line and long story short we got a bill for pay per movies. We argued with them that we never had Pay per view but the wife ended up paying the bill anyway to avoid a bad credit hit. I was never able to get over this and did a little investigating and found out that a receiver is / was, not sure how it is now, still able to
play so many pay per view movies without being connected to a phone line. I also found out
that my son, a minor at the time found out about this and well you can guess who got a big
dose of porn and to add insult to injury I had to pay for it. Now in the world I live in if I show porn to a minor I could be put in jail. I recently considered going back to DTV and when I
contacted them about buying my own equipment so that I would not have to sign a 1/2 year
contract I got nothing but run around. Our account was always paid in full and I don't think we were ever late paying our bill in all those years. When I called and told them that I wanted to buy my equipment so that I would not need to sign a contract I was given the third degree and passed around like a collection plate at a pentecostal revival and with each person I talked to I had to endure the same sales pitch about the benefits of signing a contract. These people are totally useless. I tried to tell them that I was moving in around 4 months and may not have the option to receive Direct TV at the new location which would leave me stuck in a contract paying for a service I could not receive. This seems to be par for the course and a business plan rather than a mistake or misunderstanding. I don't know how a company that treats it's customers as if they are liars when a issue arises could stay in business. I read in another post that direct TV earned a big F by the better business bureau. Enough said.

maybe you should have paid your early cancellation fees and such or they wouldn't of automatically charged your card.

My husband and I have been customers since 1998 and I have to tell you recently your customer service has been downright horrible. I called to have the mover's connection move our dish at which time I was offered HBO, Starz, Cinemax etc for 6 months for free. Lo and behold last month I had a charge of $52 for the same "free" service. When I called, the representative argued that I was mistaken they don't give 6 months free. I requested to speak to a supervisor to try to get this resolved. I was told that one would call me back within 24 hours. Here we are a month later, I have never received a call, but have another $52 charge on my account and a $45 credit. I called customer service to be told by the representative that it would take 6-8 weeks for the credits to apply. It has already been 6 weeks and I only got a $45 credit. I again asked to speak to a supervisor, had to wait for 45 minutes at which time Amy Employee number [protected] told me that I had to pay for the first month of the "free" programming and that the "free" part started 1 month after service was started and she was sorry that I misunderstood. I informed her that I did NOT misunderstand and that this was absolutely fraudulent and false advertising. I told her I was not going to pay for the first month and she told me that she would discontinue my programming then. I told her not to touch my account. I sent an email to this person and the email bounced, guess now I will just have to contact the Attorney General's office and file a fraud complaint.

i hate direct tv, i just odered service again, paid 200 dollars for instulation, and never showed.so i called them after an hour over the time, they said i still owed them money fromm 3 years earlier.which i dont, it was paid, if it wasnt paid dont you think they would have said something.well they took our money and set up a date, i even got a reminder call the day before.well here it is 3oclock and no direct tv.so i am out of the 200 dollars i gave them and out of the money i would have made today.and they couldnt even call to say it was cancelled, i hope direct tv burns in hell, i will never have nothing to do with their crocked no count sorry ### again, go f*** yourselves

I have had a damage claim going since February 2011 and I am still waiting to get this resolved. Every time I have called DirecTV, I am put on hold or transferred to someone else who cannot help me. The damage that occurred from the install, DirecTV claims is not their responsibility due to a third party that installed the equipment, which was setup by an authorized retailer of DirecTV from whom I set up my service. This retailer worked out of Sams Club. I have been told that the retail service, who handles these third party issues, personal has attempted to contact me but I have only had one call from them and that was today 09/12/2011, but I missed the call. Therefore, we will see how long it takes to get my return call back, since I had to leave a message. As usual, there is no live person to answer any calls and the pin # they give you expirers after seven days. Beware of where and how you get your DirecTV service! That is if you think it is smart to do business with them at all. From my standpoint I say no, their business tactics are sneaky and customer service is very, very poor. . I am going to contact the Ohio attorney general to file a complaint and see if there is anything they can do to help.

I am trying to get new service with DirectTV ONLY because my apartment complex has an exclusive agreement with them. DirectTV just *randomly* linked my account with a delinquent one of someone who has my same first name and lived in the same apartment complex and who owes more than $500! They INSIST that this person is me and are unwilling to check personal information, such as my social, to prove that the person is not me! And they will not allow me to open my OWN account until this person has canceled and paid for their account! Does this sound crazy to anyone else?!?!? And they will not allow me to speak to a "supervisor"...although I'm sure if I did they would be no better than "Peggy"!

DIRECT TV AND THEIR PEOPLE SUCK, PERIOD!

I CAN NOT BELIEVE ALL THE COMMENTS THAT I HAVE READ REGARDING THE DISGRACEFUL, DISHONEST, FRAUDULENT, CLUELESS MORANS AT DIRECT TV. I BELIEVE IT, BECAUSE IT HAS HAPPENING TO ME AS WELL. BUT WAS NOT AWARE IT;S HAPPENING TO SO MANY OTHERS. I HAVE BEEN EXPERIENCING THE SAME ### FOR MONTHS. I AM SICK AND TIRED OF PUTTING UP WITH ALL OF THIS, AND I WILL NOT TOLORATE IT ANY LONGER. THANKS FOR THE PUSH. I WILL INVOLVE LEGAL COUNSEL, TO RESOLVE THIS MATTER. GET INVOLVED AS WELL. LETS PUT THESE [censored]HEADS WHERE THEY BELONG, OUT OF BUSINESS. BUNTCH OF CROOKS!1

Hi have a good day sir i have recieved an email last august 9 2011 that I have won a 1000 o00 in lottery is it true or fake?please help me..