DirecTV review: directv sucks 820

well many businesses do that-- offer incentives to those who just join or new customers...its just based on whether you were there at the right promotion or not. Directv also doesnt' really give a crap about its customers.. they just want to sign up as many people as possible...so its not surprising...and check your bill...you're probably paying WAY too much and FAR more than the new customers are paying...of course in a year or so they'll be paying way more too...thats just how the company works...its about screwing people over not much else

i paid $221.20 dollars 8 months ago and still going no service no refund but got the run round and told it takes 8 weeks for a refund well WHAT THE f*** it;s been 8 months and i;ll still waiting so all i got to say is f*** DIRCETV

boo steelers!

PLEASE HELP. I am a single mother going to work and school. I canceled my direct service after 1 WEEK. I was told by 3 representativesof directv that if I was dissatified by the service I had a month to cancel with NO fees. Once I canceled they took out 74 dollarsfrommy account leaving negative funds. Now they are saving I have to pay 420 dollars in fees. I am reallyin trouble and I need someones help.

Well since i had new service installed last friday by dish network. The picture is clearer. There is no hesitation on channel change. The installer was polite, not messy even explained the remote control to us . was 70.00 per month cheaper. bye bye Direct tv. you shot your self in the foot again. I had been with you many years. Since you wanted to not fix my service for 6 weeks I found service elsewhere. Definitely not good business

I've only had this service since February, 2011...and have already found out how right all of these complaints are. Talking to their customer service reps is like talking to a parrot - they say the same thing over and over - con compassion, no real concern for your problem...just the DirectTV party line. Thanks for the advice about notifying the State Attorney General AND the Better Business Bureau. They want to charge me $360 cancellation fee - when they've been overcharging me for the past 6 months on our agreement. A technician is coming tomorrow - it will be interesting to see how he handles the problems of static HD reception and a TV that goes on and off at will. I hate this company now - and just want out.

I have had direct tv for about 10 to 15 years i have all the goodies my bill is about 140.00 per monthI called the 13th of July to tell them i was having a new roof installed and needed to relocate the dish like the next week no service. I called and was informed it would not be fixed until August 17th no service for one month.I have never been late on a payment since my payment is auto deduct. Also i pay an additional service fee per month for service. This isn't service. They did not care and would not let me talk to a supervisor. What kind of company treats good customers this way.

They have gone to hell in a handbasket. After 9 years with this company I now see they care noting about their consumers, Customer service reps suck and have no skills whatsoever. I'm canceling my service for sure this week and will try my many other options. What waste of years !

Had problems from the very b eginning with system up and down. Had sick husband at home who want to watch tv and it kept going off and on and had to call for reset. After about two months, I requested the service be discontinued due to continuing problems.

The servicer man came and was angry and cut the cables to direct tv and to time warner cable. I had to have the cables re-dug and this caused a crack in my driveway and my neighbors.

Poor service and revengeful service that would destroy other property. Yet non of the management heard my complaint or offered to fix it. Direct TV-poor service and unethical behavior I rate them thumbs down-do not use.

Yeah I had the same problem with the recovery kits. They said that they had sent it twice but neither time did we get the recovery kit, and they claimed they couldn't send it to the P.O. Box. They ended up trying to charge us for it and wouldn't fix the problem until we'd finally cursed them out and told them no matter what, we weren't gonna pay for the box that they didn't send the recovery kit for.

I think this might be my third comment on Direct T.V. They are a horrible company with unbelievable customer service. I would never, ever recommend.

Direct TV has been scamming people by putting fraudulent service extensions and charging bogus early termination fees for years now. If this is happening to you as it has to me CONTACT YOUR ATTORNEY GENERAL OFFICE of your state. That is what I have done and my states Attorney General has informed me that they have so many complaints it may take them several months to get to all them. If you didn't agree to extend your contract then DON'T PAY THE CROOKS A DIME. If they damage your credit that will just be more money they will have to pay out in class action law suits coming up. They have made agreements with many if not all States to reimburse those complaining about their crooked practices. They are big so they think they can steal from you by threatening to harm your credit. Don't be blackmailed by these guys. Search "direct tv attorney general" in your search engine and see that there have been more complaints in some if not all states about Direct TV than any other business.

It started out sounding like a good deal, switch to DirectV, get the football package, cancel it and the monthly bill is just $59.99. Well, the laugh was on us. I have never seen a company that tries to nickel and dime you to death like Directv. Our bill is currently over $90., we have to pay for HD (which ads claim is free), the remotes, and when something breaks they want you to pay dearly for it. The phone conversations with their representatives amount to running your head into a brick wall at about 30 mph. Hurts like the dickens and you get no where. I have not read a negative comment that I do not agree with. They are a crappy company and the best thing that could happen is to go out of business and all their employees who are puppets for the company would be unemployed forever. Cannot wait for this contract to be up. NEVER again! They lie, bulls--t, tell you what you want to hear so you don't think you need a Philadelphia lawyer to read the contract. Best piece of information for anybody considering Directv is CAUTION - CAUTION - CAUTION. New CEO is Michael White, good luck trying to get ahold of him. Read the fine print first that i c an't see. iam going to call my senator, congressman about direct tv, If more people do this maby somthing can be done.

OH OH, I LIKE DIRECT TV VERY MUCH AND THE CAN QOATE ME TOO MAYBE IF YOU PAID THE BILL ON TIME AND BE NICE TO THIER REPS THEY WILL WORK FOR YOU TRY THE OTHER CABLE COMPANIES THEY ARE THE SAME... LOTS OF LUCK WITH THIS ONE.
KEN

After calling Direct TV for the umpteenth time about the early disconnect fee of $277.99 Finally I got through to the presidents CEO got right through no hassel, However same bull ###. So when the take it off my debit card I will take them to small clames court! Any one out there with advice. it would be appreciated.

Cable tv always give some troubles and I switched to Live tv over Internet which is troubles free can be accessed from anywhere else over PC.http://bit.ly/jA6Jfu

Did you know that dish networks number is [protected]-dish? Well one day I accidentally called [protected]-dish, and it went through to another satellite company called direct tv! They had someone come on that I could tell was at his home as I could hear his kids in the background..he got me to tell him most of my information as I wasent paying attention well and just thought dish had changed there automated system. When I heard the kids in the background then I knew! I had to ask him who I called and he told me! I had to ask before he told me! I felt violated! Then he tried to get me to switch to direct tv! They are sneaky and I don't trust direct tv at all! Very bad company!

yes im upset with dtv they say that they cooprerate with you but they dont ive tried to get information from them for over a month now but because my names not on the account with my girlfriends they tell me they wont help me thats a bunch of crap if you ask me i was robbed buy a dtv rep and alot of money and they wont help me with the info i need dont ever order dtv there a bunch of lazy no good uninforative people who dant give a rats behind i was robbed buy one of there own

Directv advertises its rates are lower than cable thats a laugh, thats so untrue I paid $49 my first year and now its up to $80 dollars same package Ive changed nothing but they have. Also my HD box malfunctioned I called them up and they are making me pay for the shipping costs which will be about $21. Thats wrong Im leasing their equipment it fails and I have to pay extra Direct tv is a rip off Im going back to cable as soon as my contract is up.

I wanted to save some money, Diret TV had been sening fliers in the mail. After great consideration I called them. I told the rep. I had Dish Network and that the only reason I was thinking about switching was to see about saving money. I told her what sevices I had and she said I could get those same sevices with them at a lower rate. After talking to her almost an hour on the phone I decided to switch. THE BIGGEST MISTAKE OF A LIFE TIME. The tec. they sent to my house didn't seem to like his job, or his suppervior. Did a really bad instalation job, didn't communicate with me, and right before he left I explained the service wasn't correct. He didn't care, he said it was someone elses problem. I called the office right away. Did me no good. I called several times over the next few days. I finally found someone to write to on the internet.I could cancle because they said I was under contract from the moment he activated my service. Someone responded to my email said they would lok into it. After two weeks he said he reveiwed the tape and he felt his rep. explained it properly and did agree that I probably didn't understand. But since his rep in his oppion explained it properly he'd let me have the dvd at no cost, even though I was supose to have that plus the abillaty to watch recordings in another room. The costomer service people for the most part were rude and once they got you you can't get out, at least not without paying a lot of money, (which I was tring to save.) I have a large family and just wanted affordable entertainment for all of us. I really wish I would have not switched from Dish. I am not satisfied, I will fofill my obligation but would not recomend Diret TV to anyone.

Do not get DIRECTV, if you cancel with them they will go into your account and steal your money with warning. This company will rob you blind with the different fees. To add the customer service is terrible. I called them about deduct 280.00 out my knowledge without my consent and all they could say is that it is in the customer agreement mand the manager deciced that she could not handle the call and decided to hang up in my face. THIS COMPANY SUCK!

Im a new customer and the day they set me up with services my t.v was up and running for 5 hours and my box was searching for signal since. Friday when I had services and 5 hours later I didnt. Called the tech and the trouble shooting didnt work, she set me up with an appointment for another tech to come out and she told me THURSDAY! I TOLD HER, " HELL NO YOU WILL NOT SET ME UP FOR AN APPOINTMENT FOR THURSDAY AND THE SAME DAY YOUR CRAP MESSED UP ON ME! THE SAME IDIOTS THAT CAME OVER HERE AND SCREWED UP NEED TO COME BACK AND FIX IT. SHE SAID OK, SOMEONE FROM THE HOME OFFICE WILL CONTACT YOU. 20 MIN. LATER A REP CALLED ME AND SAID SOMEONE WILL THERE WITHIN 24-48 HOURS EXCEPT SUNDAY AND HUNG UP IN MY FACE. (NO BUENO) i CALLED BACK THE NUMBER ON MY CALLER ID AND ASKED HOW DID THE 24 HOURS WORK? TODAY IS fRIDAY AND SATURDAY IS TOMORROW SO DOES THAT MEAN SOMEONE WILL BE THERE TOMORROW? SHE SAID, LIKE I SAID 24-48 HOURS EXCEPT SUNDAY THANK YOUUUUU! AND HUNG UP IN MY FACE...AGAIN! SATURDAY THEY CALLED AND TOLD ME IT WILL BE TUESDAY! i AM TRYING TO CANCEL MY CONTRACT BEFORE IT START. i TOLD THE REPRESENTATIVE i DONT WANT TO DEAL WITH YOU, I HATE MY HUSBAND TALKED ME INTO SWITCHING FROM COMCAST BUT I DONT WANT YOUR SERVICES ANYMORE, THEY TOLD ME YOU WILL BE BILLED FOR THE REMAINING CONTRACT AND I TOLD THEM I WILL SUE YOU FOR THE BALANCE BECAUSE DIRECT TV DROPPED THE BALL! STAY AWAY FROM DIRECT TV...RUN FOR THE FUQQIN HILLS!

I can't believe how horrible the service is with Directv. They require a credit card to open an account. They give ficticious credit of $37 per month the first year so they can jack your rate up by $37 a month after that year. I live in an apartment building which only allows directv. So now I am paying $70 a month for their Choice package. They offered me a cheaper "select" plan over the phonwith crappy stations. That option isn't shown on their website. The website offers email to customer service but it won't send the message. I had Comcast in Minnesota and only paid $40 per month for combined TV and internet service.

I had issues with DirecTV as well a few years ago. I wouldnt recommend anyone to subscribe to them.

Oops sorry I meant DISH NETWORKS, I am so pissed I can't type!

Thsi complaint system is REALLY a farse, no one REALLY cares and the agents are giving out bad names and agent numbers. Atleast I know that DIS NETWORKS appreciates my business

Oh so they gave you a catch 22, just to get you to sign up huh? Well, I don't know what the problem with the poor customer service is. They take our tax money that we work hard for, turned the television to HD where you have to have cable or something to even watch something again that our tax dollars pay for. Then turn around and send the jobs overseas, so now that so many americans are out of work, we cant even watch t v. So, what do they think? Hello, no jobs no cable. At least treat people with some dignity. I say go to Time Warner if you can. They treat people pretty nice. Not going to say they don't have issues but I had none with them and when I can I will be going back to them.

I STRONGLY AGREE - They Suck! I got screwed out of my 250.00 Best Buy Gift Card for singing up with them & cant reach ANYONE that can help me with ANYTHING and has a hard time speaking English

I don't understand where this Cable company gets these obnoxious employee's from. I tried to get Direct TV about two or three months ago. My oldest daughter when she lived with me had Direct TV and still owes a bill. Therefore, they would not let me set up service since I am still in the same residence, we have the same last name and she has moved out over two years ago. Anyway, that was cool, I understood and even told her to take care of her bill so that I could get Direct TV. When I called customer service to inquire why they didn't install. The girl on the phone was ghetto as heck, and uncaring or unhelpful and talked to me like I swindled the company for millions of dollars. Then a few days ago three young guys showed up at my door acting ghetto as heck, they were promoting Direct TV. I explained to them what happened and they assured me it was a mistake and that they could get this cable hooked up. When it came to giving them my social security number or bank card number I felt uncomfortable so I said "Never mind I don't want it. I will just wait". Today I get a call from automated service saying "your installation of Direct TV has been cancelled". I called the number and the ghetto girl got on the phone and talked to me like I was busted for trying to get Direct TV. I tried to explain to her what happened and she kept saying "your not gonna get it anyway". What I was trying to get across is that "YOU HAVE SOME DISHONEST SALES REPS OUT THERE IN THE NEIGHBORHOODS ORDERING DIRECT TV FOR PEOPLE WHO DON'T WANT YOUR TERRIBLE SERVICE ANYWAY". and, to add to it. I don't care if my daughter pays off her bill or not. Even if she did, I will never ever ever ever order Direct TV. No way No how. So there it is there...

DIRECT TV IS THE WORSE I WILL NEVER DEAL WITH THEM AGAIN I HAVE HAD SO MANY PROBLEMS WITH THEM THEY DONT CARE ABOUT THERE CUSTOMERS PEOPLE DO YOURSELF A FAVOR AND GO WITH COMCAST OR DISH ANYTHINGS BETTER THEN THESE PEOPLE HOPE THERE BUSSINESS GOES OUT SOON

i hate direct tv and will make sure to tell everyone i lost my job and my home called talked to them they said you will have to pay a 450 cancellation fee these people need help i have phone with comcast and contract with them was able to cancel without a fee

Direct Tv has the worst policy for a business I hvae ever seen. I am seven months pregant and being forced to move because they are knocking my house down to build bigger more exspensive homes. I called them to explain I have to cancel service because I am being forced to leave. They could have cared less. They told me about the cancellation fee and all the girl did was annoy me about taking it with me where I move. I explained I am pregnant and have no where to go. SO I have to move to my moms. Still all her concern was about moving with it. What did this girl not understand I am moving into someone elses house and I can not demand them to get my tv service. I had to speak to 3 people whose only concern was making me keep this horrible company and the second one I told about my unforeseen circumstances said"oh well thats why we give you plenty of options to move with it." uncaring, unkind, inconsiderate people!

So I already have a past due bill and the current months and now I will get a final bill and a shut off fee. I am completley overwhelemd! Well I said surely your compnay will work with me and set up some type of payment plan right? NO! They said they do not have one the full balnace must be paid in 20 days or they will directly take it from my credit card and to make matters worse if they cant get it they send you to collections! What kind of company is this! So I asked let me speak to a supervisor oh what a surprsie no supervisors were available. So I said I want the cooperate office address. She said they dont have one. They think I am a real idiot. SO here I am crying wondering what to do nothing. Oh and I love there hypocritical slogan on the website"When it comes to customer sevice, we wont settle for anything but excellence." What a joke! what a scam company this is forcing people to sign two yr agreements in the first place. I am sorry I was naive and did not read the small print. SO this will cost me close to $500.00 I could use for my baby. I am telling all of my friends and family about this scam and my dad has direct tv and I will make sure he cancels it. Another thing people look at the outrageous prices they charge just for tv! They got to be the most exspensive tv comapny and I dont know what you are paying for! Well I will write to the BBB and to the cooperate office still. I know it will all fall upon deaf ears because this company does not care about anything but the money. :(

Very rude customer service, I recommended a friend and the old home owners did not pay a Direct TV bill. My friends ordered service was canceled because Direct TV representative because they said she was repsonsible for paying a bill from previous homeowners. Never once did they offer for her to provide proof of ownership. They treated her like she was a liar that only wanted to get a bill in someonelses name. I would never recommend them to anyone else again. They provide very poor customer service.

the offer a price you and then when you sign a contract it never be the same price its away be a differnet price,

Welcome to the world of Directv! Their complete lack of customer service is appalling! Nevermind that you can't understand the CSR due to their unintelligible accents. Nevermind that they argue with you when you tell them how long your call has lasted (my iPhone displays the length of my call right down to the second). Nevermind that one call never resolves your issue. That's all nothing compared to the massive amount of junk mail and telemarketing calls that ensue after you sign up. That's nothing compared to their underhanded sales tactics. They offered me a rebate, but the sales girl only gave me partial instructions to redeem it, thus delaying it. Good thing I was deligent. They also sneak in a paragraph signing you up for a monthly maintenance agreement when you sign the papers the installer shoves in your face to sign before he leaves. At that point, you just want him out, so who would read the fine print? Who would suspect they'd stoop so low as to sneak that in? Well, take it from me, READ it or you'll wind up paying an extra six bucks a month. Hey, Directv, want to capture more market share? Then, offer even halfway decent customer service! And, require that your CSR speak English well enough, so we don't have to ask them to repeat every word ten times!

Comcast...what a joke! Searching for a signal is usually caused by dish alignment. I've had it happen and they fixed it right away.

I just got off the phone with a DITECTV customer service rep. I've paid and waited for over a month for an installation service. She was very arrogant and impolite. She refused to give me a number to call to express my displeasure with my treatment. I'm so tired of DIRECTV. I'm changing to cable, but something needs to be done about this service or non-service.

I don't want anyone to get hurt but if the [censor] my credit score, people will pay.

Directv Account management: By the comments of customers.
Customer is in title to good Standard Programing and Best Avail Customer Service from Vendor. Reading all this issues make me understand Customers are speaking back and their unsatisfactory service should be heard. more than just in Forums. I would like to invite you all to post all your comments in Social Media, Due that Business like this Use Social media as Marketing purposes. as well as everyone knows No swearing might help your case towards the company. Funds withhold by this company, should be returned with interest to customers damage in any way. There is steps everyone should take to make sure this Fraud will not continue taking more innocent customers and taking more stress in your life. In each county of every state their help fund against Fraud towards corporations doing business in each state. They have to obey laws and regulations. Contact an attorney or public Official to get more information. Or Email questions to those members can offer help.

Our decision to switch to DirecTV from our local cable company started after a sales spiel given from one of the DirecTV representatives stationed at a local Best Buy store. They claimed that DirecTV broadcasted their channels in 1080p high definition. That was the hook that started the nightmare with DirecTV. My husband somewhat leery to make such a bold decision leaving our cable company for satellite service on the spot left the Best Buy store, but still contemplated the deal that the DirecTV representative gave during her sales pitch for DirecTV.
A day later he called DirecTV to get more information on special packages and the deals. Well, it already was a different story from what the first representative stated. The second representative stated that the first representative lied about the offers. Listening to this new deal he hung up to speak to me about the new promotion and specials. He called them back shortly after to discuss some of the questions that arose from our conversation together, and now the deal changed again. After a few more back and forth discussions, the deal changing a couple more times, my husband and them came to an agreement and gave them the okay to set up the service. The agreement was that we were going to get a fifth room activated for free, since we were not actually going to keep a box there unless we had company come in, and they were going to give us a credit of hundred and fifty dollars spread out over the months contract. At that time they did require us to pay hundred dollars from our pocket to have a fourth box.
The service tech (a private contractor) came out when I was home at about two o'clock. Since, the tech was a private contractor he said he is required to charge for the fifth room activation despite the agreement that my husband had with DirecTV. His exact words were that, "they lied to you over in the sales department to get me out here and set this up." We agreed to pay the fifty dollar charge thinking that DirecTV would make it right and somehow give us the money back or credit our account. My husband then again called DirecTV explaining the situation. After several hours of discussing our problem with the customer service department they waived the charge, and the tech was notified by his boss not to except the money. The tech now disgruntled finished the installation and left the house around seven thirty in the evening.
Despite the installation process we remained optimistic and decided to give them a try knowing that the contract allowed for a grace to get out without penalty or legal obligation. We played with the features that DirecTV service offered and quickly found out the download times for on-demand options were ridiculously long even with our high speed optimized internet connections allowing for fifteen Mbps download speeds. A high definition movie could take upwards of four hours to download fully, and by Googling complains logged by others this was quite good. In my eyes, this is hardly on-demand. Now we would have to plan ahead as to what we were going to watch as opposed to watching "on-demand." Liking the ability to watch a recording from one room, pausing it, and then resuming it in another room we decided to get over the download times understanding that there may be sacrifices to keep features. Moving on, we looked at picture quality. We noticed that the signal was pushing out at 1080i as opposed to 1080p high definition, as discussed with DirecTV, even though our TV accepts 1080p high definition signal. We called them on this, because this is what prompted us to switch in the first place, and the customer service representative explained that they do not broadcast their channels in 1080p high definition, and that the best resolution would be of the 1080i or upscaled 720p unless you download high definition movies. Searching their library all high definition movies cost around a six dollar and ninety-nine cents fee per movie. So, this was another lie that we discovered and know quite well that you can get a cheaper movie rental out from any movie box placed at many local businesses.
Then we check our account online and once again they quoted us less than what was displayed on our account. Now the total would be more per month for their services than they were with the cable company we wanted to switch from. The representative also set us up for auto withdraw saying that there is a ten dollar per month discount for utilizing this service. We had agreed to this since they said they would draft our account mid month, and it would not conflict with our early-month’s bills. After talking to another representative the account would actually be drafted on the fifth of every month. Why tell us that it would be drafted mid month if that was not the case?
Realizing that the features were not any better than what the cable company that we were switching from offered we decided to opt out of the contract and go back to cable. The constant changing of stories was enough for us. The reasoning behind or decision was solely based on the fact that after the contract is locked we would be in contract with a company that is unorganized and openly “lies” about their features and packages. They basically misinformed us about every aspect of the service. What concerned us most was that each employee had different stories for their product and bluntly put the reputation down of DirecTV by informing us that the other representative “lied” about what they offered. Why go in to contract with a company that constantly lies to you? Now my husband is trying to get the initial hundred dollars that we paid them back since we are not keeping their service. They say it is non-refundable because it was to purchase the lease agreement for the box. Well, I do not quite understand. We opted out, per their contract print, and do not have a valid contract anymore and we have to return the box, so we do not have a valid lease agreement. The way I see it, we do not have any legal binding contract to justify them keeping the hundred dollars.
I would not recommend any one to DirecTV basically due to their company structure, nor would I switch back to them if I were paid to switch. Now, I will write an email to the CEO letting him know what is happening within his company. I couldn’t believe that one representative would say another is lying. That truly downgrades a company’s reputation, and it turns out that they all were dishonest.