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CB Department Stores Dillard's Complaints #2-21
Dillard's

Dillard's review: Department manager (women's)

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7:09 pm UTC
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I purchased a Calvin Klein pencil skirt (grey) on Sunday, wore it on Monday and the back seam split came apart. I took it to the store, different from where I had purchased it from and the department manager told me that I had to take it back to the store where the original purchase was made. I simply wanted an exchange, for one that was not ripped! She did not care! Poor customer service, professionalism and a complete disregard for customer satisfaction!

Desired outcome: Refund

Keywords:
customer service department manager exchange grey pencil skirt professionalism ripped seam split store
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    1600 Cantrell Road, Little Rock, Arkansas, 72201, United States
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Dillard's Category
Dillard's is ranked 16 among 61 companies in the Department Stores category
#14 Sears Sears #15 Nordstrom Rack Nordstrom Rack #16 Dillard's Dillard's #17 B&M Retail / BmStores.co.uk B&M Retail / BmStores.co.uk #18 Thebay.com / Hudson's Bay [HBC] Thebay.com / Hudson's Bay [HBC]

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mistreatment of employees
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