I ordered towels from Hudson's, which were advertised as Taupe. When I received same, they were grey. So I wanted to return same. That is then anything got out of hand, couldn't print the label, I called customer service and they emailed me a label I could print. I thought problem solved, little did I know my problems were just starting.
It was a label for Purolator, I was unable to find a drop off office or telephone #.
I contacted you Nov 18 and they said, they said they would contact me in 48 hrs, it is now Dec 1st, and I am still waiting.([protected]
Again, I contacted you on Nov 27th, still waiting.[protected].
I finally found the telephone number, which I could talk to a person, I was informed that you wouldn't refund the tax. I didn't think you could do that. After spending $24.00 to return the parcel, I now find out it will cost me another $13.00. In all fairness if you had advertised the right color, this would not have happen.
I also, want to say the customer service reps. I spoke to were very curious.