The complaint has been investigated and
resolved to the customer's satisfactionResolved DHL SOUTH AFRICA — bad service
resolved to the customer's satisfaction
This company is a joke! Our company had a very urgent parcel that was needed to be delivered to Royal Swazi Sun for permits. At 8:30 they were called to come pick up the parcel for delivery the next day. They said they had no problem and it will be picked up a.s.a.p. At 10 o clock still no driver and they were called again. At 3 0 clco they were callaed again. At 3:45 we were told a driver was in the area and he will pick the parcel up soon. At 4:15 once again we called only to be told they do not pick up packages in our area ( CENTURION, PRETORIA???).
There total lack of communication and terrible service has cost our company thousands of Rands as one of our own drivers had to take this parcel to the border with a Swazi courier picking it up their.
Our entity will NEVER use them again!
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