The complaint has been investigated and
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Resolved
DHL SOUTH AFRICAbad service

U Review updated:

This company is a joke! Our company had a very urgent parcel that was needed to be delivered to Royal Swazi Sun for permits. At 8:30 they were called to come pick up the parcel for delivery the next day. They said they had no problem and it will be picked up a.s.a.p. At 10 o clock still no driver and they were called again. At 3 0 clco they were callaed again. At 3:45 we were told a driver was in the area and he will pick the parcel up soon. At 4:15 once again we called only to be told they do not pick up packages in our area ( CENTURION, PRETORIA???).

There total lack of communication and terrible service has cost our company thousands of Rands as one of our own drivers had to take this parcel to the border with a Swazi courier picking it up their.

Our entity will NEVER use them again!

Responses

  • Mi
    MICHAEL de lima Jun 30, 2011

    OUR COMPANY IS BASED IN LESOTHO WITH CLIENTS IN SOUTH AFRICA AND USA WHICH CALLS FOR CONSTANT FLOW OF DOCS AND SAMPLES VIA DHL AND THERE SERVICE JUST SEEMS TO GET WORSE AND WORSE AS FOR FEEDBACK AND COMPLAINTS THEY JUST IGNORE A PERSON PARCELS ARE NOT COLLECTED ON TIME OR DELIVERED AND ONLY WHEN IT SUITS THEM DO THEY WORK.

    0 Votes
  • Mo
    Mo Cha Nov 24, 2015
    This comment was posted by
    a verified customer
    Verified customer

    DHL in South Africa IS A JOKE. It has NOT improved, their bad service is very consistent. And it has not been changed for the past 6 years I have been using their service. The people is rude, any request require them to do more than picking up the phone, they started to get rude and simply pass the job around or ask you to call back and not once anyone has helped to solve a problem in an efficient and professional manner.

    0 Votes
  • Ly
    lydieinJHB May 10, 2018

    DHL South africa - Such an unreliable service and so much arrogance!!! Never came for a pick up, I had to call them 6 times, was put on hold and my calls were not returned. When I complained, the so called 'Customer Care Executive' hide herself behind the 'no legal liability' for poor service. Completely missed the point - no communication with their client - does not worth their high prices!

    -2 Votes

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