Denny's

I had order food from the Dennys on Hopyard in Pleasanton ca yesterday 8/23. The order was terrible. I was missing items I paid for, the sausages were not fully cooked and completely pink inside! The eggs were hard boiled. I was given 2 small pouches of syrup for 3 pancake meals. The list goes on and on. We called the store 6 times after receiving and no one answered!

My husband had to go the store to resolve the issue this morning 8/24. He was going to take the comp against better judgement. We went in this evening 8/24 there was one single server in the restaurant. No manager at all on duty and could not be reached by phone to give our refund. So we sat down. We sat there for 20 minutes before the waitress came to the table. She was arrogant and nasty. Treated us like genuine [censored]. I wanted to leave and walked outside. My husband had her try the manager again for the refund. Still no response. We are moving out of state in the morning so husband said to just take the comp and go back in. The waitress was incredibly disrespectful and said “oh you want to dine in now” with clear disdain. Again we sat down and it was another 20 min before she came to our table. She took the drink and food order at that time. At this point we have yet to receive ANY drinks. We ordered waters and an apple juice for my son. It was another 15 min before she brought our drinks! There were only 3 other tables in the restaurant all equally neglected. We weren’t the only table without drinks and they had been there nearly as long. I had to ask for our waters. She Ignored me and refused to do her job. My husband HAD TO GO GET OUR DRINKS AND CARRY THEM OVER TO OUR TABLE HIMSELF. Our food came out and there was a slimy nasty smear of concealed gravy on my chicken fried steak. I requested for her to bring the gravy for the steak. She LITERALLY REFUSED. She said that’s how it comes AND I DONT KNOW WHAT YOU WANT ME TO DO ABOUT IT. She actually refused to bring gravy! We also had to wait ANOTHER 5 minutes for her to bring silverware AFTER OUR MEALS ARRIVED. The window signs all say KIDS EAT FREE EVERY DAY 4pm - 10pm. We were there 6:45 to 9. SHE REFUSED AND SAID HIS MEAL WASNT FREE. He’s 2. He had silver dollar pancakes an ACTUAL teaspoon size portion of eggs and Hashbrowns. This waitress needs to be fired immediately. I spent my college years waiting tables and this is so disgusting. Absolutely foul. I demand a full refund for this horrific experience.

Me my mom and my husband went to Denny's here in Lebanon mo. Idk if the employees were high didn't care about there customers or what. But the lady that took our order didn't even write it down correctly. My mom also ordered a to go order she got that as her order when she ordered the avacado burger. So the to go order was cold when we got it back to the person because they made it early. So they had to bring my mom her avacado burger she said no lettuce they put lettuce in it after they made. It my husband got the 5 flame thrower and ordered fries and a salad the salad was old and he never got his fries. I got the smokey blte they didbt out the sweet sauce on it the bread was harder then my head I couldn't even eat it didn't out tomatoe on it food was cold. My husband and mom got halfway through there burger it was raw.

about a month or 2, she told me not to feed him or give my service animal food or water in the restaurant. i came back 22nd, an right away she says make sure your dog doesnt jump around; she has a terrible memory an is a liar,i tell u the exact truth. my dog is a trained service animal to help me prevent my seizures, i paid 10k for his training,its not cheap. he never ever jumps around, u r welcome to cheak your videos if they r working. that magr is an was very rude, like shes a animal hater. that second time, i could have ate in your restaurant but i couldnt stand to see her face, so i did leave an decided to give my money elesewhere. she needs to be replaced an i would be willing an able to tell a judge in a court of law. how dare that woman to treat me as she di, plus i am a desert storm vet an a senior. very upset over this.feel free to call me mark aaron #[protected].

At the Rowland Heights, CA Denny's, I experienced terrible customer service from Paulina G. Not only was her service subpar, but the final straw was my coffee cup. The remnants at the bottom were scratched with my spoon. When I brought it up, she responded with "I don't know" and she walked away. She did not replace the cup or address any part of the issue

My family and I arrived for a late-night dinner at Denny's #9565 in New Kensington, PA 15068. When we went in the front door, we were greeted by a supervisor telling us they weren't taking any more guests because a server called off and they were closing for the night. This is a 24-hour location and I find it very disappointing that they would close because a server called off. I worked in customer service supervision for years and when we were short-handed, the managers jumped in. They had people in the dining area but it was in no way full so it would not have been an issue to seat more customers. I think this is unacceptable and wanted you to know. There were at least 3 more cars pulling in when we did and I warned the one couple that they were closing- they were NOT happy either. Your location missed out on a lot of business for certain. And we are way too far out of the shutdowns from the pandemic to use that as an excuse for being short-handed. These privately owned restaurants are knocking it out of the park in this area and you'd expect a chain like Denny's to do better. I ATTEMPTED TO FILL OUT THE COMPLAINT FORM ON THEIR WEBSITE TO AVOID THIS AND THE SITE WOULDN'T LET ME SUBMIT IT.

When eating at our local Denny's in Poulsbo, after paying for my meal, when I tried to exit, the automatic door did not work. I went back to where the manager and waitresses were standing to complain. The manager walked ahead of me and "preached" at me the whole way. She told me how happy she was since she "found God" and accepted him into her life. She wished me "blessings" and to "have a God-filled" day. My husband and I have just lost our 17-year-old granddaughter after lying 8 days in a coma. Sorry but I don't need to hear this. I went to Denny's for breakfast, not church services. Her name was Marina.