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Delta Air Lines review: Flight delay and flight cancelation

Yadi Rodrigues of San Jose, US

Oct 03, 2023 6:47 pm EDT

Verified customer

Featured review

Due to the flight delay on 6/25/22 in SMF, we missed our connecting flight in LAX to Mexico City. We were stuck at LAX, for 12 hours, with an 8-year-old! It was very inconvenient and tiresome! We arrived in Cancun a day late, so we also lost approximately $1,000. We stayed at an all-inclusive resort. We should NOT be liable to endure that cost due to an error by Delta Airlines. I am asking to be reimbursed for the money we lost. They are stating that it was delayed due to air control traffic beyond their control, but this was NOT the case. The flight was overbooked, and they had to RECOUNT ALL THE PASSENGERS before takeoff. There was an emp on the plane, with his family, flying standby, so they made them get off. This caused a HUGE DELAY in SMF, so that is why we missed our connecting flight in LAX.

Delta also did another error by canceling our return flights from Cancun! I don't understand why that was even done. We spent over 1 hour dealing with this issue in Cancun. Luckily, AeroMexico was able to rebook our same returning flights. My son's luggage was also left in Cancun, by the airline, due to all this rebooking commotion. He was without his retainer for a few days. This was the WORST flight experience ever!

The first level of complaint, via chat line, offered me $250 per person in airline credits. When I declined that offer and the next level of complaints reviewed my case, they declined to give me anything at all! This makes no sense at all!

Desired outcome: I want a refund, of $1000, which is the money I lost out on at this resort in Cancun.

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Delta Air Lines emails

contactus.delta@delta.com

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Delta Air Lines address

Dept. 980, PO Box 20980, Atlanta, Georgia, 30320-0980, United States

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Oct 31, 2025
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