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1.6 141 Reviews

Thai Airways Complaints Summary

22 Resolved
119 Unresolved
Our verdict: With Thai Airways's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Thai Airways - I paid for 30kg baggage but was allowed only 20kg

a) I bought a Flexi e-ticket from the Thai Airways website with 30kg as advertised for the combined flights Bangkok Air PG942 and Thai Airways TG417. Details: Booking ref: 5P3HRC Date of travel: 10 Nov 23: LPQ – BKK – KUL (see screenshot of fare conditions) Purchased from: Thai Airways website b) After a conversation with the Thai Contact Centre, the...

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Thai Airways Seat change without notice for senior citizen and having wheel chair

Booking reference WZ7AHG. Myself and my wife are travelling to Sydney on 26/10/23 and suddenly got message for change of seats due to operational issue. My wife is using wheel chair and not able to walk and stand properly due to leg issues. you have changed the seats which we originally booked one month back without asking us or giving preference to look into.

Another thing that sector Mumbai Bangkok the Husband and wife are seating separately in middle seat. Don't you think this is illogical.

All seats are given middle one which are totally uncomfortable for senior citizens like us.

Desired outcome: Please allocate seats which were originally planned. You can call me on +[protected]

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Thai Airways - Overweight baggage inconsistency

I flew Japan Airlines from USA to BKK then Thai Airways to CNX for a rest period before continuing to India. I was charged at BKK $20.63 US dollar for overweight baggage. I flew back early from Chiang Mai due to my brother dying in USA so I flew CNX back to BKK and was charged $86.86 USD for my baggage which weighed less. Very shocking surprise. I am now...

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Is Thai Airways legit?

Our verdict: Complaints Board's thorough examination reveals Thai Airways as a legitimate entity with notable strengths. Despite a 15% resolution rate on customer complaints, which invites a closer look, Thai Airways stands out for its commitment to quality and security. Clients considering Thai Airways should delve into its customer service record to gauge compatibility with their expectations.

Thai Airways earns 91% level of Trustworthiness

Perfect Trust Endorsement: Thai Airways achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Thai Airways. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thaiairways.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Thai Airways website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Thaiairways.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Thai Airways as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Thai Airways appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Thai Airways and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Thai Airways has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 141 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Thai Airways protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Thai Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Thai Airways - Denied boarding, very rude and abusive staff behavior.

Booking reference number [protected] I Navin kumar shanmugam have planned to travel from chennai to china (shanghai pudong airport) on 4/09/2023 at thai airways from chennai , i had valid visa ,valid Flight ticket, and return ticket, your staff who was handling the boarding pass asked for documents to me i have given everything to him(passport,flight...

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Thai Airways un-informed delay of thai airways (tg324) flight on 29th june 2023 from delhi to bangkok

My name is Dr Sumit Khetarpal, M.B.B.S, M.D (Internal Medicine), Director- Deptt of Internal Medicine, Max Super Speciality Hospital, - Mohali, India. I had booked Thai AIrways flight from New Delhi to Bangkok for 29th June 2023 to attend the IPPA (International Panel Physician Association) Workshop, in Bangkok, Thailand.

My THAI AIRWAYS FLIGHT DETAILS are as under:

1) Flight from New Delhi to Bangkok on 29th June 2023:

Delhi (DEL IN Terminal 3) to Bangkok (Suvarnabhumi Intl Arpt (BKK)) by Thai Airways (TG324), PNR Number: 6WOM4Z, Booking Reference: 4RQ6MQ, E-Ticket No [protected], FLIGHT INFO : Boeing 777-200. , Seat -36 B, Sequence No 21, ETKT217170759865601

Departure: at 11:40 AM, 29th June 2023 from Delhi Indira Gandhi Intl (DEL) Delhi, IN Terminal 3

Arrival:at 5.35 pm, 29th June 2023 at Suvarnabhumi Intl Arpt (BKK), Bangkok, TH2).

However, The above said flight was more than 4 hours late and it started after 4.00 PM (Indian Time) and landed at Bangkok at 10.15 pm (Bangkok Time).

There was no official intimation made or any explanation given by the Thai Airways for this long delay, neither through any telephonic message, nor any e-mail, nothing... The flight kept on delaying, causing chaos at the airport. No one was aware when the flight was about to start and it was a harassing experience.

I had an very important Business meeting Scheduled at 7.45 PM with international delegates, which i was supposed to attend to make a presentation of my proposal, but due to this un-informed delay, i could not attend it, causing me lot of mental tension and financial loss, defying my very purpose of visit. Neither, I could pre-inform them. because I myself did not know when the flight was supposed to start and at what time it would land in Bangkok.

I had not expected such a bad state of affairs with such a reputed flight service , i.e " Thai Airways' ', whom I had selected over other flights due to its reputation and services, inspite of being charged higher. But, it was truly a horrifying experience.

I therefore call upon you to refund my flight ticket amount i.e Rs 20,502, booked through clear trip against their Trip ID [protected] , Ticket No. [protected], Cleartrip eReceipt No. P/MH/[protected], booked on 10th June 2023; because your un-informed delay has caused me a loss of business opportunity resulting in significant financial loss.

--

Regards

Dr Sumit Khetarpal

M.B.B.S, M.D (Medicine), F.R.S.H

Max Super Speciality Hospital, Mohali, Punjab, India

M: +[protected]

e-Mail : [protected]@gmail.com

Desired outcome: Pl refund my flight ticket amount Rs 20,502, booked through clear trip; Trip ID [protected] , Ticket No. [protected], Cleartrip eReceipt No. P/MH/[protected], booked on 10th June 2023.

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Thai Airways Very poor customer support

Four times I have filed complaints for missing flight credit, ZERO response after 2 months of repeatedly filing my report along with boarding passes. The contact numbers they have in my country don’t work, seems impossible to get a feedback. What’s infuriating is I took flight in biz class, and without consultation they also charge me $240 for 6kg excess baggage.

Thai Airways used to have great customer support, or maybe that was only when I was a Gold member

Desired outcome: Simple, just credit my mileage and provide response

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Thai Airways Compliant about goods damage offensive behavior and Laptop bag weight charge Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

Resends Reminder No 4 dated 04/04/2023

with the hope of when the Tai Airway will wake up and reply

Reservations

cc: "[protected]@thaiairways.com" ,

Reservations ,

Ticketing ,

"[protected]@thaiairways.com" ,

"[protected]@service.thaiairways.com" ,

"[protected]@thaiairways.com" ,

"[protected]@thaiairways.com" ,

"customer.[protected]@thaiairways.com.au" ,

"public.[protected]@thaiairways.com"

date: Apr 4, 2023, 3:36 PM

subject: Re: Fw: Compliant about goods damage offensive behavior and Laptop bag weight charge Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

SAID SYSMARK Singapore

12:32 PM (5 minutes ago)

to Reservations, [protected]@thaiairways.com



Resends Reminder No 3 dated 30/03/2023

Dear Thai Airways

Hope and waiting for you all to take action on my request and not make me feel bad like what your staff told me in Islamabad airport " go ahead and compliant about Thai airway staff to anyone nobody can do anything to Thai airway staff ".

On Mon, Mar 13, 2023 at 1:30 PM Reservations wrote:

Dear Colleagues

Could you kindly assist with complaint about damaged baggage for TG350/15Feb and TG403/16Feb. Please find ticket details.

TKT-[protected] RCI- 1A LOC-4QMADP

OD-SINSIN SI- FCPI-0 POI-ATL DOI-23DEC22 IOI-[protected]

1.RAHMAN/SAID MR ADT S I

1 OSIN TG 414 T 06JAN1555 OK T1LRFX F 06JUL 30K

2 XBKK TG 349 T 06JAN1845 OK T1LRFX F 06JUL 30K

3 OISB TG 350 W 15FEB2330 OK W1LRFX F 08JAN06JUL 30K

4 XBKK TG 403 W 16FEB0800 OK W1LRFX F 08JAN06JUL 30K

SIN

Regards

Rebecca

________________________________________

From: SAID SYSMARK

Sent: Monday, March 13, 2023 11:36 AM

To: Reservations ; Ticketing ; [protected]@thaiairways.com ; [protected]@service.thaiairways.com ; [protected]@thaiairways.com ; [protected]@thaiairways.com ; customer.[protected]@thaiairways.com.au ; public.[protected]@thaiairways.com

Subject: Compliant about goods damage offensive behaviour and Laptop bag weight charge Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

[External Email] Think before you Click!

Resends Reminder No 2 dated 13/03/2023

On Thu, Feb 23, 2023 at 4:35 PM SAID SYSMARK <

> wrote:

Dear Rebecca and Thai airway

I want to complain about my luggage got damaged during my flight from Pakistan (Islamabad to Bangkok on 15/02/2023) TG350 + then Bangkok to Singapore on TG403 on 16/02/2023

please find the picture attached I already pack extra and also do the plastic raping at the airport. but still because of mishandling got damaged/broken my stove and can not use it at all.

(my luggage ticket no are TG-253556, 253555, 253554) one of them only damage.

Secondly, I have to bring up this very important and serious issue to Thai airway management about the boarding passes counter staff at Islamabad airport.

mostly they are very root especially counter 11 (person name Haider) even they do not know the difference between the Singapore Employment pass and the Permanent resident NRIC and they will just tell you this is not the Singapore NRIC, its green colour, but they don't know that Singapore Permanent resident NRIC is Blue in colour and unnecessary they will argue and refuse to issue the boarding pass. The funny and worst thing, they will be so proud and rude

Thirdly you can see in the email from your previous reply email, that you mention that the Hand carry is 7kg without the laptop bag (Hand carry 7kg does not include the laptop bag.)

but when I go to counter 11 (person name Haider) does weigh my laptop bag together with hand carry and does not allow me and give a total laptop and hand carry weight 10kg then I have to remove all my power banks laptop and handphone charger/cable to make it the laptop and hand carry bags up to 10kg and he was so rude and west my 30minut requesting him but he not allow me even 100grams which to me is very offensive and very serious lucky I have all the recording and conversation if Thai airway never takes action about this I will give it to the media and put it online.

I was very offset and lost some of my kid's jewellery during taking out things from my Laptop bag because of the way, he was so rude and used offensive words.

when I open my luggage at home found one thing so badly damaged your staff also has taken a photo at the Islamabad counter that how I pack and rap.

So please take serious action about this man Haider and also do something about my goods damaged/broken.

Lastly, the main thing is not only I complain mostly those who travel from Pakistan/Islamabad through the Thai airway everybody has the same issue, the attitude of the Thai airway staffs at Islamabad airport. I already ask those who I know got counter with Islamabad Thai airway staff to write to Thai Airways some of them already complain.

If you people cannot do anything about this matter specially to like Haider kind of people. It's ok nothing will happen to Thai Airway only I together with my friend and family will lose trust in Thai Airway. small people also make a difference in the long term, the rest is off to Thai Airway.

Regards

XXXXXXX

Mobile and WhatApp no: +65 XXXXXXX

On Wed, Jan 4, 2023 at 8:57 AM Reservations wrote:

Dear Said,

Baggage allowance is base on total weight. You may have 2 or 3 bags. Total within the baggage allowance.

Hand carry 7kg does not include the laptop bag.

Regards

Rebecca

________________________________________

From: SAID SYSMARK

Sent: Tuesday, January 3, 2023 3:28 PM

To: Reservations ; Ticketing

Subject: CAN NOT CONTECT ON [protected]

[External Email] Think before you Click!

Hi please reply to my email it's urgent I got a flight on Friday and have to prepare my luggage

your phone is not answering and previously I send an email but no reply so where we should go when we come to the airport at departure time then how? you mention online that

Q No1: 30kg per piece is it can make 2 bags of 30kg or must be 1 bag of 30 kg?

Q No 2: for hand carry mentions 7kg so I have a personal laptop is it included in 7 kg or that one is not included?

Thank you in advance

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Thai Airways Grievance double billing & unilateral cancellation of return tickets

jsskm.[protected]@nic.in

[protected]@getonecard.app

[protected]@service.thaiairways.com

rajesh.[protected]@thaiairways.com

Joint Secretary & Chief Vigilance Officer,Ministry of Civil AviationB Block, Rajiv Gandhi Bhawan,Safdarjung Airport, New Delhi-03Tel : [protected] jsskm.[protected]@nic.in

Dear sir, 

Reference:-1. Ticket booking reference number HYD-MLB--5ZOKWL , 5DDF62. Ticket booking reference number from MLB-HYD(Return)-- 5ZOKWL , 5DDF63. Additional ticket MLB-HYD ticket extra cost I9VZGG

We had purchased 2 airline tickets for myself and my mother aged 60 and 79 respectively to travel from Hyderabad to Melbourne via Bangkok on the 5th of January and return on the 11th of March. The ticket was booked on the 1st of November, 2022. For this transaction, I was charged twice by OneCard credit card- Federal Bank which is still being sorted out.

Unfortunately, there were minor spelling errors in the passengers' names, which were corrected by Thai Airways after 45 days of persuasion and followed up, charging 30 dollars for each passenger.

But the changes had come in the form of a new ticket which was reflected in the app too. Still, on the day of travel, 5th Jan 2023, the Hyderabad Airport Thai Airway passenger list had omitted my mother's name from the list which included a lot of effort by the airport at the last minute.

After the visit to Australia, we tried web check-in a day before which was refused by the Airways as both of us had opted for a wheelchair facility(Me with diabetes and Parkinson's disease, and my mother age 79 with severe knees problem and 2 walking sticks). Upon reaching the airport 4 hours before, my mother's name was omitted from the passenger list totally initially, my name was shown in the passenger list but also to be told later that only my ticket was canceled without any intimation to me in the form of email or SMS. This means even though we had legally valid tickets with booking numbers as references to them being confirmed, the Australian airport passenger list was not reflecting our names, hence we were not allowed to go to passenger check-in or report for a personal check. it was a totally shocking and devastating moment for us. This also cost us to buy new tickets at short notice at a price of 1500 Australian dollars, which needs to be compensated along with 1,10,000 Rupees from Thai Airways and avoidable double trips e cab expense of Au  500$.

The response of Thai Airways was also lackluster shifting the reimbursement responsibility to the Delhi office, which was not at all responded

Sir, I request you to kindly deliver justice in my favor considering the harrowing experience both of us had to undergo and incur a financial loss.

Anticipating your positive action in this regard 

Thanking you--

Regards

Your sincerely

RAAM  MOHAN.B

CELL - [protected]

Mail - [protected]@gmail.com

Show quoted text--

Show quoted text one card response :

Hola!We thank you for giving us a chance to serve you.

This email is to confirm that we have received your query and below is the ticket ID for your reference.Ticket ID: 2809823

One of our CX specialists is going through your email and will be in touch with you within 48 hrs.Meanwhile, you can sit back and relax.

One more thing! For quicker resolution, chat with Uno!

Thanks & RegardsTeam OneCardKeep Transacting!

2809823:2020040

---------- Forwarded message ---------

From: RAAM MOHAN.B

Date: Thu, 30 Mar 2023, 08:48

Subject: Reminder One Reminder one grievance of airline passenger of Thai Airways double billing and unilateral cancellation of confirmed return tickets from Melbourne to Hyderabad additional burden of return ticket from scoot Airlines Melbourne to Hyderabad via scoot Airways and additional cost of 500 Australian dollars. Request for compensation and justice.

To:

Reminder one

Grievance of airline passenger of Thai Airways double billing and unilateral cancellation of confirmed return tickets from Melbourne to Hyderabad additional burden of return ticket from scoot Airlines Melbourne to Hyderabad via scoot Airways and additional cost of 500 Australian dollars. Request for compensation and justice

Reference:-1. Ticket booking reference number HYD-MLB--5ZOKWL , 5DDF62. Ticket booking reference number from MLB-HYD(Return)-- 5ZOKWL , 5DDF63. Additional ticket MLB-HYD ticket extra cost I9VZGG

We had purchased 2 airline tickets for myself and my mother aged 60 and 79 respectively to travel from Hyderabad to Melbourne via Bangkok on the 5th of January and return on the 11th of March. The ticket was booked on the 1st of November, 2022. For this transaction, I was charged twice by OneCard credit card- Federal Bank which is still being sorted out.

Unfortunately, there were minor spelling errors in the passengers' names, which were corrected by Thai Airways after 45 days of persuasion and followed up, charging 30 dollars for each passenger.

But the changes had come in the form of a new ticket which was reflected in the app too. Still, on the day of travel, 5th Jan 2023, the Hyderabad Airport Thai Airway passenger list had omitted my mother's name from the list which included a lot of effort by the airport at the last minute.

After the visit to Australia, we tried web check-in a day before which was refused by the Airways as both of us had opted for a wheelchair facility(Me with diabetes and Parkinson's disease, and my mother age 79 with severe knees problem and 2 walking sticks). Upon reaching the airport 4 hours before, my mother's name was omitted from the passenger list totally initially, my name was shown in the passenger list but also to be told later that only my ticket was canceled without any intimation to me in the form of email or SMS. This means even though we had legally valid tickets with booking numbers as references to them being confirmed, the Australian airport passenger list was not reflecting our names, hence we were not allowed to go to passenger check-in or report for a personal check. it was a totally shocking and devastating moment for us. This also cost us to buy new tickets at short notice at a price of 1500 Australian dollars, which needs to be compensated along with 1,10,000 Rupees from Thai Airways and avoidable double trips e cab expense of Au  500$.

The response of Thai Airways was also lackluster shifting the reimbursement responsibility to the Delhi office, which was not at all responded

Sir, I request you to kindly deliver justice in my favor considering the harrowing experience both of us had to undergo and incur a financial loss.

Pls reund cost of Thai MLB -HYD TICKET CANCLLED W/O INFO RS105000

SCOOT AIRWAYS TICKET 75000

ADDL CAB FARE 500 AUD 27600

PHYSICAL ANGUISH, MENTAL SUFFERING 1000AUD 50000

TOTAL RS 257600

Anticipating your positive action in this regard 

Thanking you--

Regards

Your sincerely

RAAM  MOHAN.B

CELL - [protected]  

[protected]@GMAIL.COM

Desired outcome: COMPENSATION SOUGHT RS. 257600

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Thai Airways Thai Airways

Thai Team,

I am very distressed because of your painful processes and in-competent customer service.

Booked a flight via Clear Trip from Melbourne to Blr in Sep'22, had to cancel the same to a medical condition. They offered re-booking within a year instead of a refund. Now when I am try to re-book you are not accepting my dates.

Spoke to clear trip customer service, they say that I have to reach out to Thai.

When reached out to Thai CS, they mentioned that you should contact the agent and we cannot help.

Pls help resolve this and help with a re-booking. PNR# RRAUWA

TKT: 217-[protected]-16

Contact on bharat.[protected]@gmail.com

Desired outcome: Rebooking of the ticket in Sep-Oct 2023.

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Thai Airways Useless customer service - abandoned me in UAE

I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen - Bangkok and return flight Dec 27 2022 …
SAS Airlines left Manchester over an hour late..
When I arrived in Copenhagen to get the connecting flight for Bangkok we were 10 minutes too late and the flight had gone..
SAS Airlines provided me with a new itinerary the same day being … Copenhagen (SAS) > London (BA) > Dubai (EM) > Bangkok.
I returned from Copenhagen to London..
We were over 2 hours late leaving London,
We arrived in Dubai late and was informed the flight had gone.
Emirates then informed me that I had to speak with Thai Air to get another flight issued.
I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone.
I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later.
I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok...
Whilst in Dubai I checked with Kuwaiti Airlines regards my baggage and they informed me that it had not arrived from London and they would locate it and forward to my Bangkok address the following day.
My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok.. BA (LHR) and SAS (Copenhagen. I arrived back home 28.12.2022..
Thai Air abandoned me in Dubai …

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Thai Airways Goods damage offensive behavior and laptop bag include in hand carry

Thai Airways  

Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

I want to complain about my luggage got damaged during my flight from Pakistan (Islamabad to Benkok on 15/02/2023) TG350 + then Benkok to Singapore on TG403 on 16/02/2023 please find the picture attached I already pack extra and also do the plastic raping at the airport. but still because of mishandling got damaged/broken my stove and can not use it at all. (my luggage ticket no are TG-253556, 253555, 253554) one of them only damage.

Secondly, I have to bring up this very important and serious issue to Thaiairway management about the boarding passes counter staff at Islamabad airport mostly they are very rude especially counter 11 (person name Haider) even they do not know the difference between the Singapore Employment pass and the Permanent resident NRIC and they will just tell you this is not the Singapore NRIC, its green colour, but they don't know that Singapore Permanent resident NRIC is Blue in colour and unnecessary they will argue and refuse to issue the boarding pass. The funny and worst thing, they will be so proud and rude 

Thirdly you can see in the email from your previous reply email, that you mention that the Hand carry is 7kg without the laptop bag (Hand carry 7kg does not include the laptop bag.) but when I go to counter 11 (person name Haider) does weigh my laptop bag together with hand carry and does not allow me and give a total laptop and hand carry weight 10kg then I have to remove all my power banks laptop and handphone charger/cable to make it the laptop and hand carry bags up to 10kg and he was so rude and wast my 30minut requesting him but he not allow me even 100grams which to me is very offensive and very serious lucky I have all the recording and conversation if Thai airway never takes action about this I will give it to the media and put it online. I was very offset and lost some of my kid's jewellery during taking out things from my Laptop bag because of the way, he was so rude and used offensive words.

when I open my luggage at home found one thing so badly damaged your staff also has taken a photo at the Islamabad counter that how I pack and rap. So please take serious action about this man Haider and also do something about my goods damaged/broken. 

Lastly, the main thing is not only I complain mostly those who travel from Pakistan/Islamabad through the Thai airway everybody has the same issue, the attitude of the Thaiairway staff at Islamabad airport. I already ask those who I know got counter with Islamabad Thai airway staff to write to Thai Airways some of them already complain.

If you people can not do anything about this matter especially to like Haider kind of people. It's ok nothing will happen to Thai Airway only I together with my friend and family will lose trust in Thai Airway. small people also make a difference in the long term, the rest is off to Thai Airway. 

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Update by sysmark
Apr 04, 2023 3:49 am EDT

Resends Reminder No 4 dated 04/04/2023

with the hope of when the Tai Airway will wake up and reply

Reservations

cc: "baggageclaim@thaiairways.com" ,

Reservations ,

Ticketing ,

"ropsvc@thaiairways.com" ,

"contact@service.thaiairways.com" ,

"customer@thaiairways.com" ,

"opsvc@thaiairways.com" ,

"customer.service@thaiairways.com.au" ,

"public.info@thaiairways.com"

date: Apr 4, 2023, 3:36 PM

subject: Re: Fw: Compliant about goods damage offensive behavior and Laptop bag weight charge Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

SAID SYSMARK Singapore

12:32 PM (5 minutes ago)

to Reservations, baggageclaim@thaiairways.com



Resends Reminder No 3 dated 30/03/2023

Dear Thai Airways

Hope and waiting for you all to take action on my request and not make me feel bad like what your staff told me in Islamabad airport " go ahead and compliant about Thai airway staff to anyone nobody can do anything to Thai airway staff ".

On Mon, Mar 13, 2023 at 1:30 PM Reservations wrote:

Dear Colleagues

Could you kindly assist with complaint about damaged baggage for TG350/15Feb and TG403/16Feb. Please find ticket details.

TKT-[protected] RCI- 1A LOC-4QMADP

OD-SINSIN SI- FCPI-0 POI-ATL DOI-23DEC22 IOI-[protected]

1.RAHMAN/SAID MR ADT S I

1 OSIN TG 414 T 06JAN1555 OK T1LRFX F 06JUL 30K

2 XBKK TG 349 T 06JAN1845 OK T1LRFX F 06JUL 30K

3 OISB TG 350 W 15FEB2330 OK W1LRFX F 08JAN06JUL 30K

4 XBKK TG 403 W 16FEB0800 OK W1LRFX F 08JAN06JUL 30K

SIN

Regards

Rebecca

________________________________________

From: SAID SYSMARK

Sent: Monday, March 13, 2023 11:36 AM

To: Reservations ; Ticketing ; ropsvc@thaiairways.com ; contact@service.thaiairways.com ; customer@thaiairways.com ; opsvc@thaiairways.com ; customer.service@thaiairways.com.au ; public.info@thaiairways.com

Subject: Compliant about goods damage offensive behaviour and Laptop bag weight charge Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

[External Email] Think before you Click!

Resends Reminder No 2 dated 13/03/2023

On Thu, Feb 23, 2023 at 4:35 PM SAID SYSMARK <

> wrote:

Dear Rebecca and Thai airway

I want to complain about my luggage got damaged during my flight from Pakistan (Islamabad to Bangkok on 15/02/2023) TG350 + then Bangkok to Singapore on TG403 on 16/02/2023

please find the picture attached I already pack extra and also do the plastic raping at the airport. but still because of mishandling got damaged/broken my stove and can not use it at all.

(my luggage ticket no are TG-253556, 253555, 253554) one of them only damage.

Secondly, I have to bring up this very important and serious issue to Thai airway management about the boarding passes counter staff at Islamabad airport.

mostly they are very root especially counter 11 (person name Haider) even they do not know the difference between the Singapore Employment pass and the Permanent resident NRIC and they will just tell you this is not the Singapore NRIC, its green colour, but they don't know that Singapore Permanent resident NRIC is Blue in colour and unnecessary they will argue and refuse to issue the boarding pass. The funny and worst thing, they will be so proud and rude

Thirdly you can see in the email from your previous reply email, that you mention that the Hand carry is 7kg without the laptop bag (Hand carry 7kg does not include the laptop bag.)

but when I go to counter 11 (person name Haider) does weigh my laptop bag together with hand carry and does not allow me and give a total laptop and hand carry weight 10kg then I have to remove all my power banks laptop and handphone charger/cable to make it the laptop and hand carry bags up to 10kg and he was so rude and west my 30minut requesting him but he not allow me even 100grams which to me is very offensive and very serious lucky I have all the recording and conversation if Thai airway never takes action about this I will give it to the media and put it online.

I was very offset and lost some of my kid's jewellery during taking out things from my Laptop bag because of the way, he was so rude and used offensive words.

when I open my luggage at home found one thing so badly damaged your staff also has taken a photo at the Islamabad counter that how I pack and rap.

So please take serious action about this man Haider and also do something about my goods damaged/broken.

Lastly, the main thing is not only I complain mostly those who travel from Pakistan/Islamabad through the Thai airway everybody has the same issue, the attitude of the Thai airway staffs at Islamabad airport. I already ask those who I know got counter with Islamabad Thai airway staff to write to Thai Airways some of them already complain.

If you people cannot do anything about this matter specially to like Haider kind of people. It's ok nothing will happen to Thai Airway only I together with my friend and family will lose trust in Thai Airway. small people also make a difference in the long term, the rest is off to Thai Airway.

Regards

XXXXXXX

Mobile and WhatApp no: +65 XXXXXXX

On Wed, Jan 4, 2023 at 8:57 AM Reservations wrote:

Dear Said,

Baggage allowance is base on total weight. You may have 2 or 3 bags. Total within the baggage allowance.

Hand carry 7kg does not include the laptop bag.

Regards

Rebecca

________________________________________

From: SAID SYSMARK

Sent: Tuesday, January 3, 2023 3:28 PM

To: Reservations ; Ticketing

Subject: CAN NOT CONTECT ON [protected]

[External Email] Think before you Click!

Hi please reply to my email it's urgent I got a flight on Friday and have to prepare my luggage

your phone is not answering and previously I send an email but no reply so where we should go when we come to the airport at departure time then how? you mention online that

Q No1: 30kg per piece is it can make 2 bags of 30kg or must be 1 bag of 30 kg?

Q No 2: for hand carry mentions 7kg so I have a personal laptop is it included in 7 kg or that one is not included?

Thank you in advance

Update by sysmark
Mar 30, 2023 12:54 am EDT

SAID SYSMARK Singapore

12:32 PM (5 minutes ago)

to Reservations, baggageclaim@thaiairways.com



Resends Reminder No 3 dated 30/03/2023

Dear Thai Airways

Hope and waiting for you all to take action on my request and not make me feel bad like what your staff told me in Islamabad airport " go ahead and compliant about Thai airway staff to anyone nobody can do anything to Thai airway staff ".

On Mon, Mar 13, 2023 at 1:30 PM Reservations wrote:

Dear Colleagues

Could you kindly assist with the complaint about damaged baggage for TG350/15 Feb and TG403/16 Feb. Please find the ticket details.

TKT-[protected] RCI- 1A LOC-4QMADP

OD-SINSIN SI- FCPI-0 POI-ATL DOI-23DEC22 IOI-[protected]

1.RAHMAN/SAID MR ADT S I

1 OSIN TG 414 T 06JAN1555 OK T1LRFX F 06JUL 30K

2 XBKK TG 349 T 06JAN1845 OK T1LRFX F 06JUL 30K

3 OISB TG 350 W 15FEB2330 OK W1LRFX F 08JAN06JUL 30K

4 XBKK TG 403 W 16FEB0800 OK W1LRFX F 08JAN06JUL 30K

SIN

Regards

Rebecca

________________________________________

From: SAID SYSMARK

Sent: Monday, March 13, 2023 11:36 AM

To: Reservations ; Ticketing ; ropsvc@thaiairways.com ; contact@service.thaiairways.com ; customer@thaiairways.com ; opsvc@thaiairways.com ; customer.service@thaiairways.com.au ; public.info@thaiairways.com

Subject: Compliant about goods damaged offensive behaviour and Laptop bag weight charge Ticket no. 217-[protected],217-[protected] Booking ref no [protected]

[External Email] Think before you Click!

Resends Reminder No 2 dated 13/03/2023

On Thu, Feb 23, 2023 at 4:35 PM SAID SYSMARK <

> wrote:

Dear Rebecca and Thai airway

I want to complain about my luggage got damaged during my flight from Pakistan (Islamabad to Bangkok on 15/02/2023) TG350 + then Bangkok to Singapore on TG403 on 16/02/2023

please find the picture attached I already pack extra and also do the plastic raping at the airport. but still because of mishandling got damaged/broken my stove and can not use it at all.

(my luggage ticket no are TG-253556, 253555, 253554) one of them only damage.

Secondly, I have to bring up this very important and serious issue to Thai airway management about the boarding passes counter staff at Islamabad airport.

mostly they are very root especially counter 11 (person name Haider) even they do not know the difference between the Singapore Employment pass and the Permanent resident NRIC and they will just tell you this is not the Singapore NRIC, its green colour, but they don't know that Singapore Permanent resident NRIC is Blue in colour and unnecessary they will argue and refuse to issue the boarding pass. The funny and worst thing, they will be so proud and rude

Thirdly you can see in the email from your previous reply email, that you mention that the Hand carry is 7kg without the laptop bag (Hand carry 7kg does not include the laptop bag.)

but when I go to counter 11 (person name Haider) does weigh my laptop bag together with hand carry and does not allow me and give a total laptop and hand carry weight 10kg then I have to remove all my power banks laptop and handphone charger/cable to make it the laptop and hand carry bags up to 10kg and he was so rude and west my 30minut requesting him but he not allow me even 100grams which to me is very offensive and very serious lucky I have all the recording and conversation if Thai airway never takes action about this I will give it to the media and put it online.

I was very offset and lost some of my kid's jewellery during taking out things from my Laptop bag because of the way, he was so rude and used offensive words.

when I open my luggage at home found one thing so badly damaged your staff also has taken a photo at the Islamabad counter that how I pack and rap.

So please take serious action about this man Haider and also do something about my goods damaged/broken.

Lastly, the main thing is not only I complain mostly those who travel from Pakistan/Islamabad through the Thai airway everybody has the same issue, the attitude of the Thai airway staff at Islamabad airport. I already ask those who I know got counter with Islamabad Thai airway staff to write to Thai Airways some of them already complain.

If you people cannot do anything about this matter especially to like Haider kind of people. It's ok nothing will happen to Thai Airway only I together with my friend and family will lose trust in Thai Airway. small people also make a difference in the long term, the rest is off to Thai Airway.

Regards

XXXXXXX

Mobile and WhatApp no: +65 XXXXXXX

On Wed, Jan 4, 2023, at 8:57 AM Reservations, wrote:

Dear Said,

Baggage allowance is base on total weight. You may have 2 or 3 bags. Total within the baggage allowance.

Hand carry 7kg does not include the laptop bag.

Regards

Rebecca

________________________________________

From: SAID SYSMARK

Sent: Tuesday, January 3, 2023 3:28 PM

To: Reservations ; Ticketing

Subject: CAN NOT CONNECT ON [protected]

[External Email] Think before you Click!

Hi please reply to my email it's urgent I got a flight on Friday and have to prepare my luggage

your phone is not answering and previously I send an email but no reply so where we should go when we come to the airport at departure time then how? you mention online that

Q No1: 30kg per piece is it can make 2 bags of 30kg or must be 1 bag of 30 kg?

Q No 2: for hand carry mentions 7kg so I have a personal laptop is it included in 7 kg or that one is not included?

Thank you in advance

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Thai Airways Flights rescheduled by Thai Airways which make connections impossible

In November we booked flights online LHR to Samui via Bangkok with Thai Airways for June 2023. Confirmation arrived with no obvious problems.

December 29th we had emails rescheduling the flights on the Bangkok to Samui sectors.

Immediately saw that our flight arrived in Bangkok at 1500 hrs but we were now listed for the 1500 departure to Samui. The return Samui flight July 2023 now departed 45 minutes later which allowed only 45 minutes to disembark and clear security and passport control.

We immediately emailed to Thai customer services but only had an auto response saying they were busy so response may be slower than normal .

That was seven weeks ago. Meanwhile I have tried calling the tel numbers available for Thai offices in UK but none answer. Have sent various emails and messages but nothing.

Have always had good experiences before with Thai Airways, but this time !

Desired outcome: I would like a Thai rep to contact me or for suggestion for a Thai Airways email address which responds and not just auto. Or a telephone number for Thai Airways which is answered.

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Thai Airways On board service, check in process, communication problem

My Booking Ref is (64bguq- Kumar) travelling Syd- Del and del- Syd Return.

I was extremely unhappy from a service Thai Airways Offered. My Return From Delhi was on 03 Feb 0020 Hrs. Please Note when i actually booked the ticket i booked the ticket for 3 Feb at 11:10 am which was rescheduled by Thai airways for which i was unhappy and i sent an email to them for which i have never received a response so far. When i reached airport for my return at Delhi flight and i checked the screen there was no information about flight delay which was never announced via PA System. The staff said they displayed on screen at 2030 hrs and and i reached airport at 2000 hrs approx. i received a reschedule of the flight from 0020 hrs to 0220 at around 2200 hrs which is too late. the screen information that staff claimed was displayed but the queue was so long that i did not even see from the spot and by the time i reach there it was already around 2100 and i was given boarding time arounf 0140 and flight estimate to fly around 0220. The Staff should have used PA system but it was not used. when a person missing from airport usually staff uses PA system in the same way, the PA system could have been used. before boarding, the staff was saying something to few passengers which i could not hear again i complaint if it is general information please use PA system . After getting on board, the Crew Member did not offer food to me and my wife. They Forgot to serve us which i raised issue and they blamed i was sleeping which was false as they offer food to my kids and i was helping my kids to eat which was verified by supervisor. Since the crew forgot to offer food, the poor method of communication was being used and assumed that customers have no choice but to accept the service does not just withstand in todays world. Therefore, i request to kindly refund the reasonable amount as i did not eat on flight for which i paid the service and harassment caused by the staff who choses not to announce any delay related information only delay information was dispplayed and that too after i joined the queue which was too long to be seen from far. it was also too late to receive delay related information.

Desired outcome: Refund the amount $500 per passenger booked under same booking2 adults and 2 kids

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Thai Airways Rude flight attendant and substandard food

Thai airways is probably the worst airline I have flown with during the last 10 years. I had a misfortune of using it to fly from BKK to Korea. The flight attendants are so vulgar and lack courtesy and outright ignorant. I put my small bag under the seat which is very traditional and the flight was not even half full and there is no one sitting with me. I sit in 61 K which is the last roll. Then comes an old male attendant Side eyeing me and then without saying hello walk right past me and then opens the overhead bin and barks at me to come out my small bag in there. I say NO, the bag is fine where it is and I prefer to have it under my seat. Then I realize that this is a a gay queen flight attendant who wants to act out at me because to show that he has power. I am very insistent in keeping my small bag and yell back at this fool to tell him that ny bag is fine and I prefer he [censored]s off. He then look at me and say ok fine then. I thought to myself who is this fool to come order a passenger who is in his right to put a bag under the seat. Then when it comes to serving good, they assume everyone on the place is Thai or something because they never bother to try to speak English. I have to tell them to speak enough because I don’t understand and I find it rude to not use an international language on the international flight. Most of the flight attendants are so old and look like they are too grumpy to want to be there to work. The food I had was very bad. Bland noodle with shrimp. It seems the quality of the food has gone downhill. And oh they never serve soft drink anymore. The whole 6 hrs flight time they only serve one breakfast and that’s it. Or they might purposefully ignore me because of the earlier incident with the queer attendant. Then when it’s time for them to distribute custom form and health form they completely didn’t bother to give me the health form to fill. In fact half of the plane weren’t given the form. They simply have it in their hands and walk up and down the isle like idiots without speaking or asking or informing what form it was and how important it was. So half of the plane got stuck at the immigration and had to waste time to fill the form and it took me another 40 mins to do that due to many flights landed at the same time. So I hate Thai airways so much so that I vow to never fly again with them. Despicable service.

Desired outcome: To have ppl retrained and learn how to service better and also better food and drinks as well. I would love an apology. I have the pictures of the rude attendant if u need. I actually uploaded his pic here.

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Thai Airways Lack of confirmation for assistance

For around 6 weeks now, both my husband and I have been trying to contact Thai Air. We require assistance on our upcoming flight from Heathrow to Phuket, as my husband has no use of his arms and his balance is impaired.
We have e mailed almost every day without a response. Are you able to set assistance in place for us?
We fly on Sunday 5th February Business Class from Heathrow to Phuket via Bangkok flight leaving at around 12 noon
My husband Tahir Air no NG 52235
Kenneth James Sanders

Desired outcome: Hopefully you will be able to confirm assistance has been put into place for my husband

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Lesallen45
Doncaster, GB
Feb 11, 2023 7:13 am EST
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We had the same problem back in September 2022 with Thai Air, Contact Heathrow direct by calling this number if you get future problems:

You will be able to book for special assistance to help you ahead of your upcoming trip through Heathrow by contacting our third party provider Omniserv. We ask that you call [protected], where one of their agents will be able to take your details and then proceed to making the necessary arrangements to make your journey through Heathrow a relaxed and comforting one. This service is free.

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Thai Airways Lost luggage

I have sent a number of emails to customer services about our suitcase that did not arrive at the reclaim belt when we returned from holiday back in May. We reported it to the lost luggage counter for Thai Airways before we left the airport but as of today 29/12/2022 the only reply from Thai Airways has been a couple of automated replies to say they have got my email and will respond as soon as they can.

After not getting a reply from Thai Airways I put in a claim on my holiday insurance but they need a letter from Thai Airways to say that they cannot find the suitcase, all I want from Thai Airways is a letter to say that they cannot find it so that I can continue with my claim from the insurance company.

Date we returned was 3/5/22 at 07-45

A. Mapes

Desired outcome: A letter from you to say that you cannot find our suitcase

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Thai Airways Bagages livrés 8 jours après notre arrivée, pas grace à thai airways qui ont été inexistant

Un vol HCMC- Bangkok qui arrive avec 45 minutes de retard, un service à bord déplorable, et pas de bagages pour plus de 15 passagers ! Réponse de Thai iAirways faites un réclamation...sauf que le personnel qui devait enregistrer les réclamation n'a pas fait son travail et Thai Airways est fautive de cette situation.

Aucun contact possible avec les bureaux de Thai Airways, la compagnie est incompétente pour gérer les bagages perdus. Nous avons du régler le problème nous même en appelant directement le centre de tri des bagages à Bangkok pour s'assurer que nos 2 valises été bien localisées. Nous avons assurer le transfert de nos 2 valise en relation avec le service de tri de l'aéroport Bangkok sans aucune aide de Thai Airways, complétement inexistante.

Thai Airways n'a pris en compte notre demande d'indemnisation que 15 jours après notre arrivée, lamentable, un service client déplorable...quel mépris!

Enfin, quand Thai Airways Paris CDG nous répond, elle nous dit que c'est de la faute de Thai Smile, la filiale de Thai Airway.s...elle est belle la mentalité Thaïlandaise ! Démagogie et mensonges c'est Thai Airways...!

Depuis 3 mois nous attendons une indemnisation mais Thai Airways n'en n'a que faire des clients qui ont subit un préjudice, ce qu'ils veulent c'est gagner de l'argent et surtout ne pas s'embêter avec nous.

Thai Airways la compagnie Thaïlandaise est nulle, la plus mauvaise compagnie d'Asies.

Fuyez, allez vers des compagnies plus sérieuses et respectueuse.

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Thai Airways Refund For canceled Ticket

I am wanting to know when I will get a full refund for a canceled ticket due to Covid

This Ticket was bought 14th February 2020

Booking number T5APFW

Leaving Perth to Bangkok 10th Dec 2020

Leaving Bangkok to arrive at Denpasar -Bali 8th January 2021

name on booking Mr.Edward Sottiaux ticket number 217-[protected]

and Mrs. Jean Sottiaux 217-[protected]

we applied for a refund when the flight was canceled, and we are still waiting

We have waited long enough over 2 years

Desired outcome: I Request a refund immediately we have waited long enough

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Thai Airways Food in the flight

After booking the vegetarian meal.

I was given a bun and butter in the plane from Melbourne to Delhi. The crew asked if I want chicken or salmon. Being a vegetarian I don’t eat meat and asked the crew for any vegetarian option. I was offered Haldiram Daal Ready To Eat. After some argument I was able to get some rice. Absolute idiots, after everything was done and 2 hours passed by, the staff realised their mistake and fake apology was offered. I don’t understand why they didn’t gave me a proper meal first time. I will avoid them for next visit.

Desired outcome: Check the passenger list and provide proper meal

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Thai Airways 2 flights from Sydney to Phuket

Good afternoon. I have tickets that had been cancelled due to Covid 19. They were extended until 31/12/22. When international flights resumed (March 2022), I contacted Thai airways, and the tickets were allocated to ref number 6OS6RJ. The customer service operator advised that flight was not open for bookings but she would allocate us to it. They would correct passenger details and confirm booking as soon as it was open. The email address is incorrect. My correct email address is kathryn.[protected]@outlook.com.

We are due to fly out 14/12/22. I have been trying to contact Thai airways since April without luck. I have sent numerous emails and phone calls that are not returned or answered. The website says that certain flights have been cancelled and we are on a waitlist. I only have 2 more weeks to confirm accommodation in Phuket. Can you please help me or advise who I contact in Australia

Desired outcome: Confirmation of flights and correct passenger information recorded

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Thai Airways contacts

Phone numbers

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