The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Delta Airlinesselling companion/buddy passes

Tahlata h. Campbell is currently employed at delta bag room in atlanta ga.She is selling her buddy passes for 150-200$ and sold her companion pass to quintrina edwards for 2500.00$ then if she don't have a pass to sell, she would call around to fellow employees[friends] and sell their pass as well.She has been doing this for a long time and i think that delta should investigate and handle this matter promptly. This is so unfair to delta and the rest of delta's employees for her to benefit monetarily from a courtesy that delta offer.

Responses

  • Ch
    chrisnyc1 Jul 25, 2016
    This comment was posted by
    a verified customer
    Verified customer

    According to your own words, Itravel2000 refused to cancel your Delta tickets and allow you to repurchase on another airline. This situation arises when you purchase discounted non-refundable tickets. Such fares are also non-changeable. Although your itinerary is the same, the airlines are not hence a change in travel plans. The rules for these tickets are available via Itravel200, the issuing agent. You should always check out any associated fees (bag, pet, bicycle) prior to purchasing a ticket. Sometimes it's cheaper to buy a more expensive airline ticket, because their associated fees are lower which can save you money. Unfortunately, your complaint has no merit and is not valid. Sorry.

    0 Votes
  • Ri
    riis Jul 25, 2016

    i recently booked my wedding travel plans through Itravel2000 and I will never ever use them again. Nor will I ever fly on Delta Airlines. I planned to travel with my bike to Mexico to train for an upcoming cycling event and I wanted to change my flights from Delta to Westjet as they charge ony $50 per way per bike where Delta charges $150 each way for each bike. I didn't want to cancel through itravel just change airlines and they will do absolutely nothing us. Nothing, less than nothing. They say they are custoemr service focussed but that is an absolute joke. Don't use them or fly Delta if you want a better experience.

    0 Votes
  • Ve
    very heartbroken Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Hello, Delta did not allow my party (of 3) to board the plane because my husband's passport was expiring in about 2 months beyond our
    return to the US. I got new passport the following business day. As I re book the flight, Delta was now charging me 3X the cost of the
    initial ticket, since they said that it was last minute booking. I was heartbroken, Italy/Spain tours and plane tickets for 3 were non-refundable, that were purchased 4 months in advance. I wonder how much money does Delta accumulate in this way.

    0 Votes
  • Je
    Jennifer Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My husband and I bought our Europe tickets back in October 2007. Over the past six months we have had at least a dozen issues in which we were never notified about. A few of the issues were that they keep changing our seats. I picked flights on the fact that we could get exit row seats. Because we are both over 6' tall. Which we did. Till they changed it, so I called and fixed it. Then again another seat change and flight change that we were never told about.Then yesterday I call and found out that our flight was completely canceled and that we had to rebook it again unknown. So I would have showed up for my 11am flight only to find out that it was canceled. The person helping me didn't listen to anything I was saying and pick a flight on what he thought was best. My husband and I need the leg room and I am pregnant and need that extra few inches to breath. He never listened to a word we said! I wouldn't spend month fixing a mistake delta made if I didn't think I really needed it. I had to call and email about 5 more time to get this mess a little better only to be told that after all this they will move me anyway because I am 5 months pregnant and it is against FAA reg... which it isn't I looked. Plus about 14 other people that worked for delta said I would be fine. WOW why not find more ways to tick off the consumer. If I am moved I will go mad. This is the 3rd flight in a row where they screwed up my husbands and my seats so we are not together. I hate fixing their messes!

    0 Votes
  • Up
    Upsetamerican Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Charging returning soldiers $200. for an extra bag. returning soldiers should not have to pay a penny to get home. You should roll out the red carpet for them. your greed is breath taking. I am not a frequent flier, but when I do fly, I would be embarassed to use your service. since i have to use 100 words to post this complaint, i believe you are going to price yourselves out of business. The greed will kill your company. bla bla bla bla bla yta yta yta yta yta yta yta yta i have no more to say!

    0 Votes
  • St
    Steve Scott Jul 21, 2016

    On Aug 1, 2012, my wife and I flew from London Heathrow to JFK. We were supposed to fly from JFK to Cincinnati at 4:30 PM on Aug 1, but the flight was delayed 4 times due to weather and finally cancelled. This necessitated my wife and I paying for a hotel room at our own expense as well as meals, taxis, and related expense associated with this major inconvenience. Each time the flight was delayed on Aug 1, I called Delta and got booked on the next flight. When the flight was finally cancelled on Aug 1, my wife and I were rebooked from JFK to CVG on Aug 2 at 4:30 PM. I used Skymiles, vouchers, and cash to pay for our flight to London and return. These miles were deducted from my account in 2011. As of July 31, 2012, I had 88, 286 Sk miles in my account. This can be checked by pulling up my Skymiles account on Delta.com. On Aug 1, there were 7 transactions on my account where Skymiles were subtracted, added back in and taken back out. The net result of all these transactions was that 75, 000 Skymiles were erroneously deducted from my account on Aug 1, 2012. I did not use any Skymiles or authorize anyone to use my Skymiles on Aug 1. After all these transactions took place on Aug 1, I had 13, 286 Skymiles; exactly 75, 000 less than I should have. I have called Delta 4 times concerning this matter and spoken to several supervisors. I have tried to talk to a supervisor at Delta Skymiles Support, but none of the agents would connect me with this division. I have also faxed in an explanation and documentation to Delta Skymiles Support showing that these 75, 000 Skymiles were erroneously removed from my account. The latest person I spoke to today (Aug 8) after waiting on hold for over 1 hour, told me to write a letter explaining the situation and gave me an address in Atlanta. As you can tell by the tone of my letter, I am extremely frustrated. I have been a loyal customer of Delta for many years and this is no way to treat a customer who always flies on Delta for both business and personal travel. What can I do to get this resolved and get these 75, 000 Skymiles credited back into my account?

    0 Votes
  • Ci
    cicek30 Jul 21, 2016

    I flew to Turkey and my return flight was with Delta airlines. They gave me the worst experience I have had in my life. Delta ripped two of my bags and they're damaged beyond repair. More importantly, they lost the folder that contained all the research I conducted while I was in Turkey. The whole purpose of my trip was to do the research and gather the information I need for my company. And Delta airlines lost it, making my entire trip a waste.Now I have nothing to show for my investment, and two damaged bags.
    In addition to the above, the flight attendant discriminated against me. I needed help in placing my carry-on bag in the overhead storage cabinet because I'm not tall enough to reach, so I asked the flight attendant for his help. He turned to me and very rudly told me that he didn't have to help me. He didn't help and so one of the pasengers helped to place the bag. I filed a claim about this experience to Delta Airlines and this is the answer I got from them:"Respectfully, additional considerations would not be due. I am sorry to disappoint you, as I understand this is not the answer you were expecting."
    Please help me. I feel very discriminated and insulted and have to go back to Turkey to gather my research again because they lost my research folder.

    0 Votes
  • One day can make a HUGE difference... Is it at all possible that you booked the wrong date because when you tried to book you realized that it would cost so much more to travel the day before? A lot of people do. And then they get upset with the airline for charging more for a change... People need to take responsibility for their own actions and stop blaming the company they are doing business with.

    0 Votes
  • Ha
    Hachker Jul 21, 2016

    Left on delta from LA to boston the nite of the storm in boston, fri march 16. stupidily, the airline took off knowing that there was a storm in boston. needless to say, we had to emergently land in conneticut and not get a plane until the next day. getting off the flight, we were told by delta staff there were no accomodations anywhere and no rental cars, they left us all high and dry. thankgod the statepolice were there and said that there were hotel accom and led most of us in the right direction. funny how when my friend and I got to the Ramada in, the crew on the flight we were on were all there eating, drinking and having a grand old time. Now, I soooo sorry that the airline industry is doing so poorly that they couldn't offer us warm blankets to take or a cup of coffee as we all wearily headed off the plane.

    Flying the friendly skys today is bull.

    0 Votes
  • Ne
    Nette Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    This is a complaint I plan on posting on every site I can find...as well as recommending to anyone I know to NOT fly Delta...

    Upon making plans to fly to North Carolina in October, I made my initial reservation for only me through Priceline.com with no problems. A couple days later, we decided to add a ticket for our youngest to travel with me. Upon finding out that I could not purchase her ticket through Priceline, I called Delta, and was told I could purchase it through their website.
    I proceeded to attempt to make her reservation. Delta's website would not accept my Visa check card number. I was given a message stating that this card number could not be accepted, and to try another card. I do not have any other cards, so I called Delta. I was advised to try a different browser, as the one I was using may not support their website. I tried that, and got the same result, so I called back. This time, I spoke with Heather, who thought it was odd, so she offered to try entering the information for me. She did that, and also received the same message. She informed that I could use a friend's credit card, and she would waive the normal $20 fee for making a reservation by phone...which by the way, I feel is a little ridiculous. I agreed, and called a friend. I called back about 30 minutes later to confirm the reservation for my daughter, and spoke to a different representative who was unable to transfer me to Heather. I went through the process with her once again, and when she gave me my total, it was $20 higher than I was previously quoted. She explained the $20 fee, and I explained that the fee was to be waived due the problems with the website not accepting my Visa number. She refused to waive the fee, so I asked for a supervisor. I was then connected to Junaid. Again...I explain the whole story, and again was refused, and was told by Junaid that if I didn't want to pay the $20, I would have to go back online and make the reservation myself with the friend's cc number. although frustrated, I proceeded to do so. Of course, Heather had kindly offered to hold that reservation for me, so when I tried to book seats next to mine for my daughter, they were taken on the reservation being held. So, I had to call back again, and ask for the seats to be released. When that was done, I continued on to purchasing her ticket. After entering the credit card information, I was directed to a screen to verify the credit card, which asks for t
    he last 4 numbers of the SSN of the card holder. Obviously, I'm not going to ask anyone to give me that information, as I don't find it acceptable or appropriate. So, I call that friend, and she has to make the reservation for me, which she agrees to do.
    Finally...5 hours after starting this process, I had confirmation of a ticket purchased for my daughter.
    The following day, I was balancing out my checking account, and discovered that Delta Airlines was holding almost $900 against my checking account...4 separate transactions from each time the attempt was made to purchase a ticket - including the attempts by the Delta representative. Never once was it indicated or suggested that these funds would be held, since their website would not accept my card number.
    I immediately called Delta Airlines and got the number for their corporate office. I called that number, and after remaining on hold for over 15 minutes, I explained my situation to them. I was told they would not release any funds until I retrieved all the necessary information from my bank. I called the bank and got that information, and called Delta back yet again. It was explained to me by Delta, that the necessary fax would be sent in 2-3 business days for the funds to be released. I explained that this was not an option, as this was not due to my error, it was an error with their website, and I would have several checks trying to clear my account...for rent and for bills...that would be bouncing before that time. After an hour on the phone, I was told the fax would be sent to my bank.
    The bank had not received that fax by the end of that business day. So, on the phone to Delta yet again... and I'm told the fax was not sent, but was put in queue to be sent within a couple days. Again, I stress the importance of clearing this matter up immediately, and I'm basically told "too bad so sad". Meanwhile, my rent check bounces.
    I try several more times to contact customer care at Delta Airlines, and get a recording stating that they are experiencing a high call volume, and are not taking calls.
    I've sent more than one email to them explaining my problem, and have stated the only way to satisfy me, as a consumer, at this point, is for me and my daughter to fly for free in October. I have gotten no response.
    I will continue to try contacting them. In the meantime, I am telling everyone that I possibly can to never fly Delta Airlines. And I, myself, will certainly not have them on my top list of airlines to use ever again. Their complete lack of customer service is beyond disappointing.
    I will continue to spread the word wherever I can to not fly Delta.
    And I will also plan on shipping my belongings to where I will be staying as 1) I don't trust Delta to get my luggage to my destination and 2) I've discovered that their charge per bag is $60 each way...outrageous!!!
    Also...on another side-note...my bank tells me this is a frequent problem they have Delta Airlines, but have not had this problem with other airlines. That tells me that Delta Airlines has a faulty system that they choose not to change.
    Nice way to lose customers...
    Damage Resulting = I have to try to explain to my landlord, and anyone else whose checks have bounced from my account, what happened, and how it is not my fault. Neither Delta Airlines nor my bank will agree to composing and official letter from their companies on their company letterhead to prove this was not my doing...

    0 Votes
  • Ja
    JacD54 Jul 21, 2016

    Can't believe they want to add such penalty charges for an easy error on my behalf. Scheduled flight to my son's marine bootcamp graduation a day late and they want to charge penalties way overboard (almost $1, 000) to change exact flight a day earlier. Guarantee to highly recommend not to take Delta. What is the big deal to change from a Thurday flight that travels to destination to Wednesday. Identical ***, change over, and arrive at designated place and time of arrival as Thursday. What is wrong with these people who think everyone is made of money. Whatever!!! I will miss the family day and make graduation by the skin of my teeth. Thanks Delta for being so unthoughtful.

    0 Votes
  • De
    Delta me not... Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Flew from Moline, IL to Detroit, MI. Show up at baggage claim and witness my back being spit out. I noticed from a distance one of my zippers was open. Not a good feeling. Get to the hotel and do not see a TSA slip (Typical when my back has been molested). Then I realize my portfolio notebook was missing! It is a horrible feeling, and Delta gives you a warm fuzzy when they direct you to their webiste to file a complaint. First you print the form, fill it out (which asks for all kinds of different numbers you have no way of getting on your own), then you pay to mail it in. Great process!!! Then you get a generic email that states they are looking for your BAG!!! But I didn't lose my BAG!!! Thank you Delta...

    0 Votes
  • Ba
    bad mommy Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The TSA baggage machine, when it alarms, generates a number. Operator fills out a slip, references the number and does the bag check leaving the "slip" that bag was inspected. Bag is turned back to the airline. At the end of the day, TSA management views on the computer how many alarms and therefore an equal amount of inspection slips.
    TSA envolvemnet is basically in and out of the baggage machine. The airline has your bag for 99.99999 % of the time. Many of these airline areas have no cameras so the sub contracted min wage ex-con workers can take the opportunity to take the 2 minutes to rifle your bag.

    0 Votes
  • Me
    metry2002 Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I was taking the flight DL69 on 5/2 at 5:15 PM from ATL to MIA. I had an exit row seat, 17B. There was an African American bespectacled woman, checking the boarding passes at the gate B13. She asked me - Are you able to perform the activities required of exit row passengers? I said 'Yes' and she probably did not hear me. She asked me the question when I had already started walking down the tunnel. When I had already gone about 15-20 steps, she started yelling - Ma'am, Ma'am. So, I walked back wondering what was going on. She reprimanded me like a school teacher and told me that I had made a big mistake by walking away from her. I was to stand in front of her like an obedient student and answer all her questions before I could board. She threatened to call the TSA to handcuff me and made me wait until all the passengers were boarded. She harassed and humiliated me in front of 50 other passengers and all this - because she was hard of hearing.
    Since the new airplane safety regulations, airport and airline personnel feel that they can treat passengers in any way they feel like. They forget that their very existence is defined by paying passengers.
    The Delta employee is certainly in the wrong occupation because with her attitude, she should not be in any customer facing career. Any other customer focussed employer would have fired such an employee, but obviously I cannot expect the same of Delta - at the very least, Delta should severely discipline her.

    It's pointless to write to Delta Customer Care because all you get from them is a hollow apology in a standard template form without any real resolution. I have tried contacting them with other issues in the past. I can confidently say that it is THE WORST AIRLINE to travel in. Since I live in ATL and the weekly trips that I make are serviced best by Delta, I have very few options. Added to customer service woes, they always over sell flights because of which they block seats in front and paying customers cannot select an appropriate seat - not to mention the departure delays, so that they can optimally bump off passengers. I suffer from air sickness so I prefer to take a seat in front, but there is never any available. I have been traveling with Delta for the past 3 months and almost every flight has left a bad taste in my mouth for one reason or another.

    0 Votes
  • Sa
    SantyDaya Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I flew to Copenhagen without any prolems. However as I waiting in line to check in for the return flight to the USA, a Delta official with a Pakistani accent named " Nadeem" singled me out and scrutinized my passport etc and then told me I was selected for a routine check. He made me accompany him to the customs office and I was taken into a room where my luggage was screened. After it was cleared, Nadeem insisted that be rechecked. The customs officials apologized to me saying that they had to do what they were told. After it was cleared once again, Nadeem asked me to accompany me. I followed and he took me to the Police office where he asked them in Danish to check the validity of my passport. After some time, when I thought the ordeal was over, they cleared the passport, he appeared to be unhappy and requested that another team of police look at it. They too eventually cleared the passport. I was finally allowed to check in, hoping I would make my flight. At the boarding gates when I thought this was all over, Nadeem asked me to step aside in full view of all the other passenegers and I had to undergo yet another full security screen. Whilst I became very angry I could not display the anger. Knowing that he probably has the aproval of Delta to subject me to this abuse, I would like to know why I was singled out. Is it because I am a non-white, a Hindu and he didnt like that or that he was envious when I tshowed him proof that I am a Professor. Surely he does not have the auhority to act like a police inspector. In doing so he must have been absent from his passenger station for at least 1 and three quaters of an hour. What a waste. Now that I have finallly returned I realised that I could have simply declined the flight and bought a ticket on another carrier. I would be grateful if Delta to give an explanation as it is obvious this definitely was not a routine check as Nadeem had told me.This harrowing experience has left me feeling quite depressed and I would like some sort of explanation from Delta as Nadeem was doing his best to get me arrested. he was obviously looking for a promotion and I became his victim. he did not single out any white person I might add.

    0 Votes
  • Go
    Gotobme Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I don't want this to be one of those insanely long unreadable posts. Here is the tip...DO NOY FLY DELTA. Here are the facts:

    1) Called to get seat assignments night before Delta/KLM flight to Amsterdam from DTW. Agent cancelled entire confirmed ticket. Found out next morning and at airport where we got it reinstated after a long wait and 3 confirmation numbers.

    2) Baggage lost. No one knows where it is and it's 7 days later. They give you numbers to call to a central baggage center where all they can do is email airports requests and never hear back. They give you a website link which is never updated. And when you call their toll free number to get an agent tell you "I'm sorry for your inconvenience but there is nothing I can do" you are on hold average of 35 minutes first...

    Oh, and they also give you numbers at the other airports (ie. Amsterdam, Capetown) where you are travelling and tell YOU to call them and then you learn the numbers are non-working ones. Great! Thanks for nothing.

    This is all for a $1679 coach ticket-- not a $250 one. Oh, and did I mention one agent told me that Delta had two baggage tag numbers listed on different systems. Another told me luggage had moved from one city to another. The next agent told me that never happened-- it was likely (not confirmed) sent to Atlanta to a central depot. NOBODY REALLY KNOWS and they cannot call in directly to where bags are kept.

    My bag has a personal permanent luggage tag on it-- it is highly recognizable with easy to confirm contents. Needless to say, DELTA is off the charts and out of touch with customer service, systems, communications, processes, everything. Hello Continental!

    0 Votes
  • Sa
    samiami01 Jul 21, 2016

    Awful! All this AND they charge you to bring your bags on the plane in the first place!

    0 Votes
  • Sa
    SadButTrue Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I just got off the phone with Delta Customer Service. I think I need to redefine Customer Service. One thing is for sure, that was my last reservation with Delta - ever!
    I booked the flight for my parents as my wife was awaiting our first baby. Unfortunately things didn't go that well. My wife and my son ended up in the ER and later in the NICU. But, that's not the end. Sometimes life is really testing you. My grandma had to be administered to the hospital in Germany as she had a heart attack. In addition she now is completely confused as she suffers from severe Alzheimers and doesn't know where she is.
    So as I try to make changes to my parents flights I was told that the tickets we have are non-refundable and changes are not permitted. The female Seattle Customer Care Supervisor told me that THESE ARE THE RULES - NO EXCEPTIONS. Even though that (as probably most Americans) we don't have any health insurance we are now stuck with a $$$$$ bill (what certainly is our fault), Delta is not willed to make any changes but told us to book a complete new flight. Shame on you Delta. This is not the way to show. Especially not for a huge company like Delta. Stone Cold and no heart. It's sad to see how some companies do business these days.

    0 Votes
  • Please!!! You are out of income because you are relocating to Ireland, and all this because your cat wasn't allowed to travel!!! Very hard to believe. If you are uprooting your life, moving, etc., one would expect that you would have all your paper work in order. Never, and I mean never trust an airline representative or a travel agent, most of them would be lucky to pin point Dublin on a map, let alone know or understand the rules regarding transport of a pet. You should of contacted the Irish consulate nearest you, or the Embassy in Washington, and printed any and all documents pertaining to the bringing in of pets. Then, with that in hand, you would have had the ammunition you need when boarding Delta.

    1 Votes
  • Su
    Susan Boswell Jul 21, 2016

    1- Few days before my flight, I spoke to a Delta Airlines custormer service rep to get clarification on my luggage limits. She said since I have a Delta Gold card, I can chaeck in two (2) suitcases at free of charge. However, when I arrived to the ticket counter at the airport/LAX, I was asked to pay $55 for additional luggage!
    2- My return flight from Europe to the states had a connection at JFK (NY) at 7 pm but they pushed it to 8pm, then 9:10pm, then 10:45pm, then 12am. First I was told "the crew was not here" as an explanation to this delay. Then they said because of the weather conditions, airport control tower does not give us permission to take off. We waited, waited and waited. Sleepless, hungry, tired. Not even offered a bottle of water. After we got on plane at around 12:30 am, we were told that were the 16th plane waiting to take off. We waited inside of the plane until 2am! We were given a cup of water and peanuts only and on top of that they had a nerve to ask us $2 to purchase headset if we want to watch a movie or something. Insetead of being at LAX at 10:30pm on Thursday night, we arrived at 4:30 am on Friday morning. On top of that, they lost my luggage!
    I have been travelling for decades but I have never had such an unpleasant flight in my life. What strange to me is that while they were saying our flight delayed because of the poor weather conditions, other flights to London, Paris, Las Vegas were on time!
    I will immediately file a complaint to Delta Airlines and BBB (Better Business Bureau) to ask an explanation and compensation. If you were in the same flight, I advise you to do the same.

    0 Votes
  • Gl
    globetrotter Jul 21, 2016

    I booked a flight from SFO to Dublin, Ireland by way of Atlanta on Delta. I spoke with the reservations department myself as did the travel agent from Quinn Travel (San Francisco, CA). We were told that I could bring my small cat as carry-on provided I obtain the proper health certificates. This was noted on my reservation.

    I did all that was required and had all paperwork with me but was still refused boarding on the plane. The first “issue” was that the hard-side carrier was too large for carry on with a pet. The size of the carry on was well within the limits of regular carry on but I was made to purchase a soft-side carrier for the trip. After I had done that I was told (by the same agent) that Ireland would not accept pets from in the cabin travel and that my cat must travel as cargo. Then I was told (yes, still the same agent) that Ireland had an embargo against pets traveling into the country from May to September 15, 2009. I contacted the Irish government when I got back to my computer and NO SUCH EMBARGO EXISTS. (Padraic Lavin, Animal Health & Welfare http://www.agriculture.gov.ie/pets)

    I am out a great deal of expense due to Deltas misinformation and lack of professionalism. My out-of-pocket expenses above: $745.62 for veterinary bills (that must be incurred again for my cat to travel due to time period restraints, etc.) This does not include the three weeks I shall have to find a place to stay with my cat while I wait until it is safe to re-dose my cat with the required flea/tick/worm medication required to travel.

    I am also severely inconvenienced as I am trying to move to Ireland and am currently stuck here. I have no income as I am relocating and this delay is a financial hardship.

    As of 09/01/09 Diana M. Keller, Coordinator Customer Care at Delta has refused any/all compesation. Even for the bag Delta made me buy!! (All reciepts had been faxed to Delta)

    0 Votes
  • Ri
    Ripped in the Midwest Jul 21, 2016

    I called Delta and got a quote for 2 tickets to Tucson. I wrote down my quote and itinerary, but did not book the flight. The next morning at 7 AM I called to book the flights. The agent told me he could give me a slightly cheaper rate and I said, "great". I wrote the amount down on my notes. He said he would send my confirmations by email, which he did. There was no amount on the confirmation as to the cost, which I found strange. I printed the confirmation.
    When I received my credit card bill they had charged me more than double the amount that I was quoted; $300 more than the amount that I was quoted originally!
    When I called Delta about this issue, including all the facts of the exact time of my call, etc., they told me there was nothing they (or I) could do. I cannot believe that a company would rip someone off like this.
    I could have flown half way around the world for what I was charged to fly from the midwest to Tucson, two months before departure.
    I do not intend to fly Delta again.

    0 Votes
  • Ch
    christinb Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Delta failed my family, which included a very small baby on so many levels on flight DL462 Nassau to Atlanta and Atlanta to Baton Rouge on November 25th 2012. Delta basically ruined what should have been a great first family vacation. The flight was overbooked to begin with and volunteers were offered hotel stay and 600 voucher and meals and transportation. But we were unsure if we would have enough infant formula to stay. Even though we now wish we had.

    The failure of airplane mechanics was the start of it all with a stuck fuel valve according to the captain that was an “easy quick fix”. Only problem was that Delta decided that it did not need a mechanic on site in Nassau.

    The following times are approximate:
    4:50pm - Pre-boarded with an infant in arms
    5:40pm - Push back and wait on tarmac
    5:50pm - Pilot informs us that there is a stuck fuel starter valve and a call has been placed to BahamasAir
    6:00pm - Pilot informs us that they cannot get a hold of anyone at the other company.
    6:15pm - BahamasAir responds and sends mechanic
    6:30pm - Pilot informs us that he is hopeful mechanic arrives soon
    6:45pm - Still no mechanic
    7:00pm - Mechanic shows us after 1 hour to inform us that he is not certified to work on this Delta plane. Pilot lets us off flight
    7:15pm - We board back onto flight after Delta mechanic arrives. (Not sure why he was not called out regardless)
    7:33pm - Flight departs 2 hours late
    Flight lands in ATL at 9:25pm arrives at gate at 9:33pm.

    No food was offered and only small cup of water despite being on the plane for 2 hours. Delta could have offered complimentary wireless so that we could make arrangements on flight but did not. Nothing was offered at all actually not even extra snacks or drink for the inconvenience. Not to mention the fear added to knowing that we were flying on an engine in an unknown state of disarray.

    Connecting flight for my family was DL5247 Atlanta to Baton Rouge scheduled to leave at 9:49pm.
    In all my previous flights I have waited as passengers on delayed flights were given time to board. Two weeks ago I flew from Las Vegas to MSY via Southwest and I was delayed 60 minutes at the gate for 4 passengers to arrive that had a flight delayed. Prior to that flying with United I waited 45 minutes while a flight was delayed and even had the door reopened to allow passengers that were late to board. NOT DELTA.

    Even though our flight was on the ground with 24 minutes to spare due to a Delta caused delay. Not one of the Delta gate agents for flight 5247 bothered to check where the 2 passengers and baby were located prior to closing the boarding gate EARLY. The gate agent that was present to assist while we got off flight 462 would not assist us. He was more concerned with telling the Missouri University Basketball team also on flight 462 where to go. Their flight was held by Delta 35 minutes to allow them to make their flight. But your gate agent ignored my family with an infant. Finally after 5 min he called the Delta 5247 gate and informed me that nobody would answer. The flight was still on the ground AT THE GATE at this moment but there was nothing he could do, as no Delta employee would answer the phone. We told us to go to customer service not even offering to tell us where that was.

    Delta Customer service was another issue. Three very angry women that did not want to help anyone and showing very rude attitudes to customers. My wife asked to see a supervisor and was cut off rudely with “What you want to see a supervisor for” This after telling them our issue. The Delta representative informed us that they do not hold gates open for passengers and that our gate closed early that was very unusual. Today I see that the flight actually left 10 min late as well. The now missed flight that was still at the gate while talking to the Delta Customer Service rep was the last flight out for the night. I informed the representative that we needed to get back as we were low on infant formula. She informed us that the next available flight to Baton Rouge was not until 6pm the next day. That was not acceptable. I asked about New Orleans and was told that the flight leaving that night was booked. She gave another assistant our case at this point so she could go back and forth with the next customer rudely. The new assistant now informs us that there are two seats that are actually together on the flight to New Orleans. I said that would be fine if Delta would reimburse us on a car rental so we could get to Baton Rouge. She said Delta cannot and will not accommodate us. We would be on our own with a 7 month old with no transportation 80 miles away from our destination. They offered to again put us in a hotel and I inquired about the transportation to the hotel, as we would need an infant car seat. The delta employee responded that we could probably borrow one from somewhere to get to the hotel. A ridiculous suggestion and again complete uninterested in the wellbeing of a small baby, I agreed to fly to MSY that night instead. We were told that our checked luggage would fly with us.

    On arrival in New Orleans we preceded to luggage claim and my claim ticket said BTR on it instead of MSY. So I proceeded to baggage customer service that insisted that our bags would not be our flight and showed still in ATL but said that BTR was bad at scanning bags so was likely in BTR. We had to have an in-law drive 80 miles to the airport to pick us up and drive us back. On the way to the Baton Rouge Airport this morning I checked on my bag to make sure it was there. Apparently it was some Delta employee’s bright idea to no longer send our luggage to BTR but rather send it out on the 26th in the morning to New Orleans instead. So my luggage would not be at the airport when I arrived but rather 80 miles away where we were never supposed to land despite my claim tag saying BTR and insistence from MSY’s claim rep that it would never go to MSY. The Baggage claim # is 8006DL735995. I spoke with a Delta Rep this morning name Joey who is having the bag transferred to BTR and delivered to my house. This is the ONLY single Delta employee that has appeared remotely competent in the entire ordeal.

    I am personally out the cost of an additional day of parking at the airport as well at the cost of having someone drive 160 miles round trip to pick me up. The whole ordeal just is a vibrate display of an airline in complete shambles. Delta should be embarrassed for this incident. Moreover the complete lack of customer service and careless regard for a 7-month-old child’s safety is appalling. Five times I heard the Atlanta customer service reps tell other passengers that they had no power to do anything and their insistence on passing the buck to someone else. A complete “that’s not my problem” attitude from all Atlanta airport personnel. We were not late for a flight this was a Delta error and no care was given to hold our actual flights gate open at least until its actually scheduled close time or the willingness by Delta employees to try and make sure to stop the closing of the gate in advance. I just do not know how I can fly Delta again with such rude and inconsiderate staff in ATL delta just truly does not care about its customers in the least. Unless you are a NCAA basketball team and then they are willing to accommodate.

    0 Votes
  • Lm
    LMOSES Jul 21, 2016

    Booked a flight for four around 6/2/12. Found out today 6/12/12 the price went down $144.00 each. Called Delta, first time basically got told to eat it. Called back did get offered $100.00 vouchers for a future flight, REALLY? Delta just screwed me for over $500.00 now you want me to book another four tickets before June to take advantage of the vouchers? Asked to get baggage fes waived NO! Get bumped up to first class HAHAHAHA! You could almost hear them laughing! We are not Delta credit card holders so no upgrades! I hope Delta goes bankrupt, I will personally start a grassroots movement like the Tea Party movement to make sure they NEVER get a bailout!

    0 Votes
  • Ed
    Edwin Jul 21, 2016

    Delta robo call & email advising phoenix 2:04 flight to atlanta delayed until 4:59...my concerned wife wisely checked online & advised 3:20 actual etd...never recieved another notice...had 12 standbys from canceled flights due to snow storms at gate & all got on flight that was "booked full"...I believe delta purposefully tried to make me miss the flight to accommodate the standbys...otherwise, they might have been forced to put another piece of equipment in the air & log in an aircrew that was already close to being out of time...flying really sux since 9/11 & prices low enough to allow riffraff on to ruin what was a good thing...

    0 Votes
  • Mi
    mimi1985 Jul 21, 2016

    im so pissed after i booked my tickets with cheap tickes and they send a comfirmation and thats when i see that i have to pay 25 for luggage per round...i always travel with juetblue and i never had to pay no fee and nobody was nice enough to help me with the concerne...i would never travel with delta airlines again this is a first and last

    0 Votes
  • Co
    coop330 Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    DELTA is a Joke! After seeing bolts lose on a DELTA 767 engine and taking pictures of it I tried to call Delta. I wanted them to be aware of the potential deadly problem, but I was told they have no policy in place for a customer to make a safety complaint over the phone. I was told to e-mail the pictures to regular customer care and someone will get back to you with in 30 days! What a joke! Do not fly DELTA! They let that 767 take back off after I told them it was unsafe! If anyone wants the pictures send me a message. Also in the pictures the engine has corrosion.

    0 Votes
  • Rk
    rkettle Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My son spent a weeks salary to come home on leave from Ft. Bragg over veterans day.

    Us Airways from Fayetteville to Denver was GREAT. They waived the bag charge for his one bag and thanked him for his service.

    Delta, on the return trip was rude, and disrespectful. When asked if she would waive the bag fee for the flight, agent Laura Houston in Denver said soldiers were taking advantage of that so no. Only troops on orders can have bag fees waived, not soldiers on leave. Another agent said they can use their discretion, if they feel sorry for the soldier they can waive the fee. I told her that was not discretionary, it was in fact DISCRIMINATORY. So, business class and first class don't pay bag fees but the kids that are serving our country must pay.

    Now for the rest of the story. When my son got back to Ft. Bragg his bag was not on the flight. The tracking info said it did not leave Denver. I believe agent Laura Houston intentionally lost the bag.

    His bag was never found. Now he has had to spend over $1000 to replace uniforms, running shoes, medication, etc... Delta says it will pay for the loss but till they do that I have had to transfer money into his account so he can eat.

    C'Mon Delta. You can support our troops better than that!

    0 Votes
  • Le
    Leet Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    As a recent customer, i flew to holland. i required a wheelchair assistance and let the airline know well in advance. the first conection was delayed and the person who took me down the ramp ran into two sets of ofher passengers before we boarded.

    we arrived late and had to wait again. the next helper had to look around for the chair that was suppose to be ready for me.

    there were many delays there and back and we had to stay in hotel, paid for by delta, that did not have wheelchairs. the room was close to the front desk, and i was able to make it, but suffered greatly.

    i wrote to delta, but have never heard back

    if you are in a wheelchair, delta is not the airline for you.

    0 Votes
  • Ag
    aggman Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    What a weekend.
    First, we got to the airport at O'Hare on Friday at 5 to find all Delta flights (ours was 2820) to Detroit cancelled although the weather wasn't bad yet in Chicago and was intermittently bad in Detroit. No explanations, no alternatives. A one way car to Detroit was at rental offices that had it available for $700 to $1000 just for a drop-off fee.
    We rescheduled for 9am (flight 2620) the next morning after paying for a hotel room, boarded the plane at 8:30 and waited and waited for them to fix a latch. We were finally told to deplane the plane with luggage which we did. We were told to wait in line to talk on a phone to a Delta agent since there were no agents or Delta people around. The flight was delayed till 2pm. I accidentally changed to a flight at 4:15 which was fortunate because 2620 was delayed till 3, then 5:30, then cancelled without explanation. Planes were canceled, no explanations, no help, no one around, people were screaming, such as a Chinese family not knowing what to do, a man who spoke little English with 3 kids stuck, everyone bewildered.
    We had no faith that Delta would fly again that day and fortunately, 2720 got off around 5:30, packed with people.
    I have never seen a more customer-punishing airline experience with no people to help, no options, everyone feeling stuck, and everyone, including me, never wanting to fly Delta again.

    0 Votes
  • Ma
    Malcolm75 Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I've been flying for many years now and have found many airlines to have problems. Within the last year though since Delta merged with KLM and Air France I've seen the customer service with Delta drop to a terrible low. First starting with our booking home to the UK for Xmas this past year on KLM but being placed on a NW plane, something from the 80's I think since my seat was loose, with ashtray still in it. TV screen didn't work well only playing kids films (no kids on board) to a terrible smell from the latrine area. Even the air crew was complaining on how bad the Delta was treating them. A tread I was told time and time again on each flight when I asked. We were charged for baggage when we weren't supposed to be and told pretty much to stuff it. Next flight to Boston a few weeks later was terrible, purchased tickets, placed in different seats, paid for highest class and placed in lowest, told too bad complain and we'll place you on no flight list.
    We complained and were given $50 coupons to shut us up. When we tried to fly home in April and were stopped by a volcano, understandable didn't bother me, but Delta refused to refund tickets until we sent a complaint to the US govt. Instant refund! We just used the coupons on a flight to NYC saying we could up grade, told when we checked in that our tickets were un-upgradeable. To top off the hell with them, flying back 1 agent yelled at my wife to shut up about her questions, next agent accused me of being a racist when I told her boss that I couldn't understand her since her English was unintelligent able to understand. Turns out that same agent was ripping people luggage away telling to place it below and pay the different, turned out the plane had tonnes of room above. Delta being cheap? Yea all the way, our last time of flying them.

    0 Votes
  • Ni
    Nikko Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My wife was booked on Delta flights to return from a holiday in the USA. On arrival at San Francisco Airport to check-in, she was advised that the flight was overbooked, and she was involuntarily bumped and put on a later flight. The later flight was delayed and she missed her Johannesburg connection in Atlanta, necesitating a 24 hour stay-over in Atlanta, entirely at her own expense. On taking this up with Delta, their line of defence has been that she was not ever booked on the earlier flight from San Francisco, despite have a documented confirmed booking. She had even contacted Delta a few days before departure to confirm her booking, which they did, even down to the specific seat number.

    I find the general 'tough-luck' attitude of Delta to be both unethical and underhanded, and a poor excuse for avoiding responsibility for a flight that was overbooked.

    I am trying to take the matter further, but am getting extremely frustrated with the sugary sweet stonewalling responses I am getting.

    0 Votes
  • Ef
    efj Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    My daughter (17) was traveling to a program at University of Iowa today and was being met at the airport before 4pm. So we parked at the wrong terminal (construction redirect) and got to check in 42 minutes before our flight and were directed to the kiosks for check in. When the kiosk told us to check with check in, were told that she would have to take another flight and go to check in. Excuse me - tell me the whole story Ms. Laurine Woodson. You mean she could still be on the flight but could not check her baggage? We went to check in and the gentleman was going to check us through once I explained the situation. However, he asked Ms. Woodson for a blue tag and she refused! Not only that she was rude and unsympathetic. Tell me my options Ms. Woodson - isn't that your job as the supervisor. I then asked for her supervisor and was told that she was at the gate. How can I talk to her without a ticket I asked? She smirked. After deciding to send her without her bag and seeing her off, I went back to check the bag for a later flight. Lovely Ms. Woodson then told me that wasn't possible - how about some customer service? Tell me my options be human. Never again Delta Airlines

    0 Votes
  • Be
    Ben Rugumyamheto Jul 21, 2016

    Delta Airlines is the worst company as far as customer care is concerned. I recently experienced two cases in Paris and Johannesburg where cutomers were treated very inhumanly. It seem to be the copmnys' policy to do so. Both the station Managerds are rude, inhuman and have the worst PR i have ever come accross. I wonder if this Airline conforms to IATA rules. You fly with them you are alone. The best I can do is to advise all my friends not to book their flights.

    0 Votes
  • Fa
    FATMAN WALKING Jul 21, 2016

    This airline is a joke...They treat there passengers like animals..Soon they will be putting us in cargo containers and loading us that way...You have to pay for your bags you have to pay for food you have to pay for movies soon you will have to pay to take a dump...Look at all of the complaints against this company and nothing is done...The government lets company's do what they want...Delta motto is lets screw the american public...

    0 Votes
  • Tl
    tljones1961 Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Baggage was lost twice - didn't arrive at destination. An employee got it to me late that night rather than making me wait for the delivery service which would have been the next day. Shouldn't the procedure be to deliver the bag ASAP rather the next day via courier?


    Anyway, on the way back home a delayed flight caused me to miss my connections. I spoke to Delta on the phone and the rep was great. But after 35 minutes of her trying to get me rerouted, she said the best she could do was to get me a hotel in Atlanta then home in the morning. I could live with that as it was clear the rep tried hard to find the best solution.


    In Salt Lake City everything was good. I actually got a ticket agent to bump me up to an earlier flight to Atlanta in a long shot attempt to get home before Thanksgiving. The plan didn't work out as the Salt Lake to Atlanta flight was a bit late. This is where the complaint starts. I was sure everyone so far had done everything they could to resolve every problem to this point.


    When I deplaned I explained to the greeter that I had missed my connection and was told I would be put in a hotel for the night. The greeter just wanted me to go away. He sent me to a self-serve scanner. I said, "The scanner will give me a hotel room?" He said, "Well I'm not going to."


    I went to the scanner which did nothing but blink and reset repeatedly. I went back to the agent and he sent me to a service desk. The clerk there was as rude as anyone I've encountered in my life. Without a single verbal response to anything I said (including my very pleasant greeting) she handed me some documents. I had to ask a dozen questions to find out where the hotel was and how I was supposed to get to it.


    I then went to see if my bag was coming off in Atlanta or it was going to Flint. I dealt with 3 different employees. Each was rude and very committed to not even checking into anything. The last one (who was screaming at another customer when I entered the office) checked and told me my bag was headed to Flint. I was good with that and headed to the hotel.


    In the morning I was at the gate for my flight home 90 minutes early. The gate agent was the first Delta employee I encountered in Atlanta who was not flat out rude. She very politely refused to check on my baggage even though I explained the plan had changed a few times and it was important that the bag make the trip as it contained medical equipment. She just assured me the bag would go to Flint - she refused to check on the status of the bag.


    Well, you guessed it. When I got to Flint my bag was not there. I went to the ticket counter (no baggage office in Flint). The clerk looked into the computer screen and told me my bag was in the baggage claim area. I assured her it was not. She assured me it was. I walked the entire length of the airport, confirmed that my baggage was not in the claim area. I walked back to the counter where a supervisor looked into the same system the clerk had used and told me my bag was in Atlanta. He said it would be in Flint at 2:00 pm.


    Having heard nothing from the airline by 4:00 pm, I went to pick up my baggage figuring on Thanksgiving Day there may be no delivery service.


    I waited at the counter for a while - no Delta employee in sight. I yelled into the back area and there was no response. I went and called the Delta 800 number. The gentleman on the phone told me employees were there but they were not answering his phone call.


    Sooooo I walked back toward the counter. When I got to the counter I kept walking right past the counter into the back room. As I walked down the short hall I was loudly announcing myself. I found one employee sleeping on a couch (blanket and pillow and all) and another (the one who insisted I walk back to the claim area before she would take my claim earlier in the day, looking panicked and straightening her clothing as if she just climbed up off the couch herself.


    Sleepy Head never even checked for my bag but told me it didn't arrive. I went and called the 800 number hoping someone there could confirm my luggage was not in Flint before I left the airport.


    Sleepy and Grumpy walked past me while I was on the phone. I told them, "Corporate is trying to call you." Grumpy said, "We're going to the police to talk to them about you."


    So they return with two cops. I tell the cops I'm on hold if they'd like to chat. They declined. I told them Sleepy and Grumpy were just mad because I woke them up.


    I finished with the 800 number people, told the cops to have a nice Turkey Day and went home. I am now told my luggage will arrive at 11:00 am. At 11:00 am. there will have been 4 planes leave Atlanta for Flint. I'm glad my luggage is a priority.

    0 Votes
  • Li
    lilvixen69 Jul 21, 2016

    SO tired of reading this complaint. "But...I was only one minute late for check-in!" Late is late. You don't (or shouldn't, in this case) get on the plane. End of story. Next time, show up earlier.

    0 Votes
  • De
    Derrick Brownlee Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have just received a call from my finance who traveled to Mississippi this past weekend on Delta Airlines. After a terrible weekend dealing with family problems she arrives at the Jackson International Airport (Evers International Airport) to board her flight back home to Jacksonville,FL. Upon arrival she was told that she was 1 minute late for the check in and would not be allowed to board her flight. This sent her into a terrible fit of anxiety because she is supposed to start a new job in the morning, and a very big step in her career. I finally got her calmed down enough to think clearly and told her to ask to speak to someone in charge. Apparently at this ridiculous airport in Mississippi noone knows who is in charge, but after crying hysterically for 10 minutes they finally decided to let her board the airplane because it was running late boarding (then what was the big deal?) however, she could not take her baggage with her and there was not another flight until tomorrow and they would not be responsible. This led to her mother having to come back and get her bags and will have to mail them. With her enough belongins to be out of town for a week I am sure this postal fee will be at least $100 to overnight the bag. If Delta were all about their new customer satisfaction campaign as they claim to be don't you think they would be willing to let 1 minute late to check-in slide. Well you can bet your bottom dollar that her or I or any of our family or friends will be taking any more flights on Delta, the service has been horrible in the last 6 months anyway. I am just glad that I didn't make the mistake of buying the stock when they came back on the market, even though I was on a Delta flight that day and drank their free cheap champagne. We will be filing a formal complaint with Delta Airlines as well as with the Customer Relations at the Evers International Airport in hopes that they will begin to consider the reason that any of them have jobs is because of the customers that choose their airlines and they need to consider that in the future.

    0 Votes
  • Mi
    Mimriki Jul 21, 2016

    I took a flight from Indianapolis to Miami that required 1 stop over in Atlanta there and back. The flight to Atlanta was delayed rightly so by weather and we got there late missing our flight to Miami. Delta stated we could only fly out the next day but this would cause us to miss my sisters wedding so I called customer service to see if we had other options. I call and speak to a rep who says they can get me on an American Airlines flight to Miami that same night. I sit down with a sigh of relief and think that the horror is over. I decided to be cautious and go to the American Airlines gate and ask about the flight. They checked and said my name wasn't on the list, and then told me to go back to Delta. I go back to Delta and they say no we see that you're still scheduled to fly out the next day and American Airlines has to accept our paperwork in order for me to get on their flight. To keep this story short (it won't be) I was sent back and forth between AA and Delta about five more times. The ladies were telling me what to say to the other as if I was being used for some sort of turf war each side dissing the other and writing down things to say when they send me back. The only good service I could say I got was the Delta ladies who allowed me to cut the line but that may have just been so they could continue to dish about the AA ladies. So after a lot of major drama and me being reduced to tears I accept that I can't fly out that night and resolve to the fact that I'll have to adjust my plans. I must add that I work in customer service and I know that the customer service people don't pick the weather or when planes leave, I would have gladly accepted that I couldn't fly out until the next day if that was my only choice. I go to the Delta booth and they offer to get me a hotel room for the night and confirm my new flight to Miami the next day. I'm calm and collected, I never raised my voice and was polite. It's myself and several other passengers who were stuck. The Delta customer service rep walks out with a box of care packages (tooth paste ect) and throws it on the floor from over the desk. None of the displaced passengers were angry or attacking the desk. She could have easily just set it out there but instead she flung it causing the box to burst and the care packages flew out of the box. It felt like a scene out of a movie. Like something that would happen in Haiti after the earth quake (extreme example but you get my point). At this point I'm exhausted and too tired to make a complaint I get my package and make my way to the hotel. The next day we make our way to the airport ahead of time to make sure we get on our flight. They say they don't have us on the flight. To keep this story short: Our flight was at 11:00am we got to the airport at 8:00am we didn't fly out until 11:00pm. So again I go running around the airport and burning my phone minutes trying to get to Miami on time. The only reason we flew out that day was because I accepted a flight to Fort Lauderdale which meant we had to rent a taxi to get to Miami that night. So we get to Fort Lauderdale and our luggage isn't there we have to then drive to Miami airport and get our luggage. Because of all of this we had to pay for 1 night of a hotel in Miami we didn't even get to say in that night. That's not the end of it. On our way back the flight from Miami to Atlanta is a little late but not too late. We get to our gate on time but the door has been shut, the plane hasn't taken off but guess what, they gave our seats away long before it was time for the plane to leave. Now at this point it's not the fault of weather. I go back to the ticket booth and give them an ear full. They put us on another flight leaving later that night around 11:00pm. I get to the gate around 9:30 before the flight is called. I ask the desk workers to confirm my flight, what a shock I'm not on that flight and this is the last one out to Indianapolis. At this point I am too beaten to protest and I plead my case and let the desk workers know my situation. I didn't know if I would make the flight up until the very last minute. The only positive I can say is that they bumped my flight up to business class but I only fear that some other poor person lost their seat on the plane. After calling to complain about the whole ordeal all I got was an apology and an excuse that they can't change the weather. I can give them the fact that the initial issue was weather but everything that happened after that was Deltas fault. None of the other flight issues were caused by weather. Sometimes better customer service can smooth over a bad situation but good or even anything that resembled customer service was hard to find in my situation. I'll never fly a one or more stop flight or fly with Delta ever again after this.

    0 Votes
  • Aa
    Aaron Jul 21, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I was originally supposed to fly out of MSP on flight 2051 on 6/17/2010.

    Unfortunately, you downgraded that flight and left 27 people stranded.

    I flew out instead to LAX. The person who originally handled the flight

    change screwed it up entirely. I only learned this when I went to

    double-check to see if my bag had been transferred. It was then I

    learned that the first individual had not bothered to actually put me

    onto the new flight, which of course, meant my bag was on it's merry way

    to Las Vegas. Caesar and Charles managed to get this problem fixed and

    were complete gentlemen throughout. They remain the only good

    experience I have had with Delta's customer service.

    I flew into LAX, which would not normally have been a problem, except

    because Delta, the ground crew, and the Flight Tower couldn't get their

    acts together, we sat on the tarmac prior to takeoff for 45 minutes. We

    then repeated that at our destination, 'waiting' for a gate to clear

    that all of us on the left side of the plane were very aware had been

    clear when we landed and remained clear until we docked. With a 3 hour

    flight being an hour and a half late, I had to arrange new

    transportation which cost me an additional $40. Fortunately, I had

    managed to get my luggage picked up in Las Vegas and brought to me,

    preventing it from being lost as other people's luggage apparently was

    in dealing with that same flight fiasco.

    Which takes us to yesterday. Because the paperwork was not in order

    (according to the announcement the Captain made) we took off late,

    getting in at 11:20PM instead of at 10PM. This meant that once again, I

    had no ride home, as my ride had to leave for work at 11PM. I asked the

    ticket desk to arrange a ride home for me and was told that it wasn't

    possible for 'liability' reasons, which you as well as I know is BS.

    The supervisor was flat out dismissive to me and when I stated I would

    just sleep in the airport until a ride became available, threatened to

    call the police to have me removed from the building. I had my three

    year old son with me.

    It cost me $121 to get a cab home at that point. I do not want vouchers

    from you, it's already been made very clear to me that Delta has no

    intention of honoring anything it has stated about it's travel vouchers.

    For instance, I was told that I could use them to pay baggage fees. I

    want a check or money order sent to pay the additional $161 Delta cost

    me in transportation due to it's inability to get it's act together. I

    stayed in MSP an additional 5 hours waiting for the flight to LAX and

    did not see a single Delta flight take off on time. I also saw

    additional people bumped from flights because Delta can't get it's act

    together.

    0 Votes

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