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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Delta Air Lines reviews & complaints 434

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D
2:56 pm EDT

Delta Air Lines Customer service

Unbelievable, worst service ever, i am writing this still on a call after 1 hr 45 minutes to get my e voucher, the guy asks one question, goes to some really bad supervisor, leaves from 2mins to 15 mins, comes back with another question, back to supervisor, i just hung up, i dont wantto use bad language but getting close, my name is David Donoghue, mob [protected], dob 1st Dec 1969, i was given a voucher number with only 12 digits, not 13, they kept telling me, but it was Delta who gave me the number, can you not just check my file

Desired outcome: My 550 e voucher is given to me properly, and my 2 hr mobile call is credited to me also

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J
11:59 am EDT
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Delta Air Lines I booked Delta comfort plus on flight DL1468 Myself, wife and daughter we were moved to the main cabin and given no reason

I was booked on Delta flight# DL1468 I paid for Delta comfort plus and was moved to the main cab and given no reason why. I asked the flight crew and they said just seat down.
I paid for myself, wife and daughter for Delta comfort plus and want my money back the difference from the main cabin
John J scanlan
7 Laurel hill ct
Bourne, ma, 02532
I have tried to call any times and waited for call backs and never got any

Desired outcome: refund

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12:25 pm EDT
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Delta Air Lines Arbitrarily canceling flights and rebooking without consent.

Delta has begun the canceling and rebooking of many flights -primarily out of TWF in Idaho. As of Nov 1st, only 1 flight in and out. This is a business flyers airport with many large businesses using it. Now with the change, business trips are being rebooked by Delta resulting in very costly re-routing. Biggest hit: no ability to get back to TWF as only flight in from SLC is at 11:30 am. Therefore, I am forced to fly into Boise, 2.5 hr drive, late at night plus adding a 1-way car rental back to TWF. Average cost in Nov $180; Dec goes upward to $350. This is in addition to full airfare. Is Delta going to reimburse me for all the costs of the 1 way car rental? not to mention driving 2.5 hrs late at night in the winter? Horrible and Delta is doin g this to many small airports. Wrong and costly to businesses. Guaranteeing that TWF will stop having travel as we are forced to add additional costs, change business travel and additional overall 'wear and tear.' Wrong in so many ways.

Desired outcome: Reinstatement of flights; compensation for 1-way car rentals

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P
9:17 am EDT

Delta Air Lines Flight changes

I purchased a non-stop flight from Boston 12/3/2021 to Orlando 12/8/2021. The return flight was 7:40AM to 11:09AM. Ticket #[protected] Delta #G2X996.

The latest notice of change has a 1 stop on FL 2216 at 5PM to Raleigh and FL 5733 arriving in Boston at 10:01PM which is not acceptable. I have tried over six time to reach someone at times waiting 90 minutes before I terminated the call. I did reach someone today and she stated she can not make this change as this is gone by someone else and they were not open so I need to call back. She gave me a new number 791817 and told me that I might not receive the change until two weeks before the flight.

At this point refund all my money and I will use a different airline.
Paul Griffin [protected]

Desired outcome: Book this on a direct flight which are available per your web site.

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10:49 pm EDT
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Delta Air Lines First class worst ever

I felt happy to be able to get a round trip Palm Springs (PSP) to Venice Italy (VCE) on first class at a very special low price. Living PSP July 15 and returning August 26 (from Milan.
I traveled first class, and business before on Delta to Europe, and guests where pampered. Selections of food and champagne and drinks were served with class.
All planes flight (PSP/SLC/JFK to VCE) shocked me,
there wasn't any pamphlet or Delta magazine, no menu, when food was served on the JFK/VCE intercontinental ( first class) flight, it was the same as the one served in Coach area... There was only one champagne, one red wine and a white wine.
All served on very thin plastic cups... Coffee was served in styrofoam cups.
Actually the worse part was when sleeping time come around.
Every time I used business or first class, the part I enjoyed most was the chair that opened on a flat and wide sleeper, that allowed me to sleep 7 hrs.
I was shocked when the chair transformed itself into what seemed to be a "CASKET" . My body was on a the floor, while my head was at the chair height, I do not consider myself overweight, but I couldn't turn my body around.
I'm not claustrophobic, but I think that it was the closest feeling to it.
After a few attempts to get to sleep, I gave up and spent the whole time sitting upright. I pity the passengers that paid full price.
I'm sure that Delta will put the blame on the Covid situation... Sorry I do not buy it... champagne, wine and liquers could be put in proper glasses, after sterilization, and could be put in a paper protective bag.
I'm not try to tell you how to run your business, I assume you put the shareholders in front of the passengers. It was your choice.
But I can assure you that Delta will not be an Airline I will choose again, and even less suggest to family and friends.
You're maybe one of the largest Airlines, but for my past experience, definitely one of the worst.
Thank you, you can reply directly to LG at [protected]@aol.com

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W
3:19 pm EDT

Delta Air Lines Cancelled flight.

On our way back from South Africa we had our flight cancelled by KLM in which Delta Airlines is the parent company. KLM will not give us a refund of our delayed trip caused by them for two day expense's in South Africa. Delta should pay for this due to being the parent company and no of this was our fault. Tired of getting the run around. We should be able to collect our expenses since it was the airlines fault.

Desired outcome: Pay for our food, hotel, missed days of our trip.

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M
6:49 am EDT

Delta Air Lines My flight July 19, 2021

The flight was 6 hour delayed and I missed my scheduled event that caused me a great business loss... I previously spoke with an agent after returning to Atlanta... She said Delta could resolve the concerns... Also one of my bagges I needed for my business appointment was delayed with items that were for my business deals... I suffered a great loss... My email : barbara. [protected]@gmail.com Phone number [protected]

Desired outcome: Open

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L
9:56 pm EDT

Delta Air Lines Delayed overnight with no vouchers

Flight DL 4335 scheduled to fly from Minneapolis to Escanaba was delayed overnight due to a weather equipment issue. When we were told to deplane and couldn't get answers from staff, I called Delta County airport in Escanaba directly. They informed me that the equipment couldn't be fixed until morning and we were stuck overnight. They told us Delta airlines could help with vouchers. Delta airlines then told us it was due to the airport equipment failure therefore they are not responsible and no vouchers could be given. All of your customers were left stranded with no help for overnight accommodations or food for the night. And that's not our only added cost. A mining crew is out money because they cannot report for their job in the morning. I have to try and scramble to find help for last minute overnight childcare for my 3 children. And not one bit of help is offered to us for a delay none of us had any control over? How is this good customer service?

Desired outcome: Expense reimbursement

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2:22 pm EDT
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Delta Air Lines Air fair Reimbursement information not given and very small amount given was wrong

Back in 2014 my father was charged 2 times for one ticket, He called back and spoke to a customer care specialist who told my father he had 8 years to use the second ticket because the company couldn`t reimbursement his money back, it took forever for him to be able to speak to the specialist and after waiting for so long customer care didn`t give him the correct information. He was hoping to be able to use this air fair next month traveling to el Salvador.
Record Locator is: HY9JRG
number: [protected] and this was never used and my father was not aware of expiration or anything.
Alejandro Munoz is his name and if you need anymore information feel free to contact me at [protected]
email: [protected]@yahoo.com
Also we tried to reach customer service and they keep telling us the complaint is the only option

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1:53 pm EDT
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Delta Air Lines Heat was not on Flight 5366 6:18am to 8:32am Tues. 8-24-2021

George M Freudiger [protected]. I took a flight Tues. 8-24-2021 FLT 5366 from White Plains, NY to ATL 6:18am to 8:32am. I paid for a First Class Ticket. The flight crew did not turn the heat on that flight for 45 minutes into the flight. I literally froze my [censored] off. Everybody on the flight complained and I think the flight crew didn't know what they were doing. I expect Delta to send me two First Class Tickets to anywhere I want to go. I believe people could have literally died on that flight. My question is: why did they not know to turn the damn heat on when the plane is going from the ground to 30K feet? Send my tickets to: George M Freudiger 4812 Glenway Ave. Unit #12 Cincinnati, OH 45238. Someone call my cell and tell me why that heat was not on. Thanks, George.

Desired outcome: Two First Class Tickets to anywhere in the world.

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1:34 am EDT
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Delta Air Lines Delta Travel

Here are the facts: I booked a trip through Delta Travel to go from Tucson to Montego Bay Jamaica on December 12, 2021 and return 10 days later. The original ticked involved three flights down and 2 back, with no layover more than 4 hours and all daytime flights, with plenty of time to make all connections.

Now Delta decided to start cancelling flights. My third iteration of the ticked involves a red-eye flight and on the return flight, my flight into Atlanta arrives an hour and a half after my connecting flight to Tucson leaves. Obviously I cannot make that connection. I have now been on hold with Delta Travel for 6 HOURS. My on-line itinerary now has me leaving Tucson at 7:00 AM TOMORROW! If I try to cancel the flight because of the red-eye flight and the impossible connection, I get hit with a $5, 100 PENALTY! And my tickets are in FIRST CLASS each way.

Their web site says that due to the COVID they will not charge a cancellation penalty of the cancellation is made more than 31 days out from the flight, and the cancellation will be 100% of the ticket if the cancellation is made 3 or fewer days out, which explains the change of departure date from December 5 to August 24.

Ticket Number HJPS6K, Delta Vacations Confirmation [protected].

I am thinking this will be my last flight with Delta Travel. If you are smart you will not book a FIRST trip with DELTA TRAVEL. They will turn your trip into a first class trip to and from HELL and leave you with absolutely no options.

Desired outcome: Cancel the flights and hotel without penalty as your web site says you will do.

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R
11:59 am EDT

Delta Air Lines Flight cancelation due to pandemic

To whom it may concern. We purchased 7 tickets to Tampa for April, 2020. Due to the Covid pandemic, our flights were canceled, twice. All information we received stated we had two years to reschedule our flights. After numerous attempts to connect to a person from Delta Airlines, we finally connected with someone named Alfred. He stated that our tickets are expired. This is unacceptable! It is our understanding that we had two years to reschedule our flights. Alfred said we only had one year to reschedule. The following information was given to Alfred.
Confirmation number: #GWVVD6
Passenger name and ticket numbers:
Rodney Raymond Gerard #[protected]
Alice Marie Gerard #[protected]
Zachary Abram Gerard #[protected]
Gavin Zachary Gerard #[protected]
Calvin Jay Gerard #[protected]
Tiffany Jean Gerard #[protected]
Aiden Jay Gerard #[protected]

We are long term Delta Airline users. We've always been very satisfied with Delta Airlines and this is very disappointing for us. Can you please assist us in either receiving a full refund or assist in rescheduling? If this does not get resolved to our satisfaction, we will no longer use Delta Airlines.
Thank you for your assistance.
Rodney Gerard [protected]
Alice Gerard [protected]

Desired outcome: full refund or assistance with rescheduling.

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2:08 pm EDT

Delta Air Lines Broken seat on my flight from New York to Chicago

Flight # DL 5855
Tuesday, August 17, 2021
New York (LGA) to Chicago (ORD)
My seat # 12A was broken, and would not lift from the reclining position, even after the elderly flight attendant continually tried to force it up. The flight was full and there was nowhere else for me to go. As I have an aversion to reclining during a flight because it makes me very queasy. Because of this, I was forced to sit up in my reclined seat for the entire flight, without back support. This was very unpleasant. I asked the flight attendant to address this in the flight log, and told both flight attendants that I would also alert Delta about this situation. I am requesting to be compensated in some tangible way for this very awkward and disturbing experience. My many thanks.
David Arthur

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9:37 am EDT
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Delta Air Lines Baggage Drop

The baggage drop line was so long my son missed his flight, even though we were at the airport 2 hours before. He was headed to his first day of college. Now he's rebooked a day later — and we feel as though we have get to the airport 4 hours ahead to be sure it doesn't happen again. Passengers all around us had to be rebooked. All agents were taking rebooking, which meant baggage drop screeched to a halt. This process will have many people missing flights all day long. The people in front of us had it happen yesterday and today. That's why we feel we have to leave so much time — because of Delta's processes.

The line is even longer than this video shows.

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1:52 pm EDT

Delta Air Lines Tickets to Italy

I purchased 3 tickets in May, 2021 for a Covid tested flight from Chicago to Milan, Italy for July, 2021. At the time of purchase, each ticket was $400 more than the regular tickets to Milan.

When, we departed Chicago, Delta did not require each passenger to be Covid tested. Therefore, we paid a premium to Delta for a service that was not delivered.

Therefore, I would like a refund of the premium I paid for a service that was not delivered by Delta.

Desired outcome: Refund of 3 x $400 or $1,200.

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10:24 am EDT

Delta Air Lines Gate agent flight 2338 from atlanta to dallas on 8/7/21 - gate agent complaint

To Whom It May Concern:

Flight 2338 From Atlanta to Dallas on 8/7/21 - Gate Agent Complaint

My two children and I were traveling back to Dallas and had a nice experience with Delta on this trip prior to this flight - we rarely fly Delta. The gate agent in Atlanta was rude and disrespectful. We did not have seat assignments and I wanted to make sure that at least my kids were sitting together. There was a woman in front of me with two little girls, no older than 5, who had the same issue and she told her, very rudely, that she would be assigning seats and to watch the monitors but that she could not move people who paid money for seats to accommodate. These kids and the mom were freaking out - she was not empathetic or helpful at all. I went back to my kids and watched the monitors. The kids names came up and they were seated together but my initials never showed up. I went up to her to ask to make sure I was getting a seat and she very loudly and rudely stated, "I am not done assigning seats yet!" That was not my question as I could see there were people with "pending" still next to their names but my name was not even up there so I had to stress out until the last second when we got up to board. That is not ok and is not good, caring customer service. You could see she was miserable and did not want to be there.

Then, as we were boarding, I was in front of my kids, I got my new ticket and she told my son to hurry up and keep moving to the point that he could barely get his new ticket. Then my daughter took her ticket in a rush and the agent said to her, "EXCUSE ME! Did you just snatch that ticket?" My daughter didn't know what to say - she said, "Did I take the ticket from you? Yes I did." The agent said very rudely and loudly, "No, you snatched it." I turned around and told her that was my daughter and that she cannot talk to her like that, that she was rude and disrespectful. I told her I would be making a complaint. This woman, her name began with an N I think, it was hard to see her name tag, was very rude and disrespectful and does not represent your brand well. She was rude to other customers as well.

She needs to be reprimanded and you should do a better job of hiring people who will treat your customers right. Please confirm receipt of this complaint.

Sincerely,

Michele Fiore

Desired outcome: Confirmation of complaint and discussion with employee - you should not have people like this working for you

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L
9:25 am EDT

Delta Air Lines Phone calls.

Yesterday my wife, Jody Plant, was scheduled to fly to Maui at 2:30PM After a four hour wait the flight was cancelled.

When she got home she tried to reach d. elta.. I placed a call for the at 9PM ad was told I would get a call back in. by 10:30. No call came unril 1:30 AM when were told we were next in the cue. We held on for another 45 minute and finally reached a live person. She is on a 9:45AM flight this morning.

The situation was both frustrating and annoying and was hardly good customer service. Waiting for a call that did not come as scheduled ands then waiting in the queue for another 45 minutes in the middle of the night was absurd.

[protected]@mac.com

Desired outcome: c.com

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10:10 am EDT

Delta Air Lines Pilot Issues

Flight #2989 Salt Lake City to Denver August 2. - Confirmation #JPLMBO

The plane came in early and the flight was scheduled to leave 5 min early. When all boarded, it was announced pilot was running late and it would be 1/2 hour wait. 30 mins later 2 more people were boarded on the plane and 1 sat next to me. I mentioned to him he was lucky he got on the flight because pilot was late by 30 mins. The gentleman said to me, that he was with the pilot last night partying and that was why they were late. So this concerned me that the pilot might have been drinking last night. I would like to bring this to Delta's attention as in regards to being a passenger, I found this very disturbing. I believe you can find all my contact info with the Confirmation # listed above. If not, my phone number is [protected].

Desired outcome: Would like to hear back from Delta that something is being done.

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3:57 pm EDT

Delta Air Lines Flight from hell

Recently (June14) I had a pacemaker operation! I made reservations for a flight from Ft Lauderdale to Syracuse NY (Confirmation HB6TFD} for my sisters Memorial in Dolgeville NY. The flight from Hell started a little after 6 on Jul 13 and landed at ATL.. It took 10 to 15 mins for the ramp to work, because of this I arrived at my next flight late... the stress rushing almost did me in. I was given standby for a flight that had been overbooked by 2... needless to say I didnt make that flight. A concerned employee of yours managed to get me a flight to JFK at around 3 after relaying to her that my Heart Medication was In Syracuse and I was in Atlanta. The flight to JFK left around 9 and I made it to Syracuse around 11:30. All said and done my trip from Hell lasted 17 hours when it should have taken 5-6! This is not the 1st trouble I had... a couple years ago I lost $200 because of a mixup over the cancellation due to Hurricanes (twice). I wanted to let you know my experiences with Delta. I want to thank you for your time and trouble.. Sincerely Joseph F Daley

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10:22 am EDT

Delta Air Lines Delayed flight

On July 21st I was flying from JFK to BNA. My flight was to take off at 1150 AM ( HGQUYE) Nearly 6 hours later, the flight finally took off. I missed dinner with friends and no such compensation was given for the delay. Now that we are "allowed" to fly again, I am hoping for some sort of travel voucher for a flight in the future. On a positive note, the flight home was great.
Please contact me at [protected]@aol.com.
Look forward to hearing from.
Thank You
Jenn Cocchi

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Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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Contact Delta Air Lines customer service

Phone numbers

1800 144 917 8800 700 0990 More phone numbers

Website

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