Delta Air Lines’s earns a 2.0-star rating from 441 reviews, showing that the majority of travelers are somewhat dissatisfied with their flights.
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Bait & Switch
Booked a trip with Delta on 8/22/24 for a trip from DLH to KOA, 7/07/25. Booked and paid for seats in the Delta Comfort section, which started on aisle 21. Selected seats 22A & 22B. Just checked, and discovered that we've been moved to aisle 32, because Delta created another category. Communicated our displeasure with Delta on the change, and requested to be back in aisle 22, on seats 22A & 22B. They replied that if we wanted seats 22A & 22B, we will now have to pay an additional $400+.
Recommendation: Be careful. Delta conducts deceptive sales practices. They do not honor their committments.
We booked a flight on 7/07/25, from DLH to KOA. Selected Delta Comfort, paid for that category, and selected seats 22A & 22B. Discovered that our seats have been moved to aisle 32, due to the creation of another category. Contacted Customer Service who responded that if we wanted seats 22A & 22B, we will have to pay an additional $400+. This is not fair. On 8/22/24, we booked and paid for seats 22A & 22B. All we are asking is to have our seat assignments be returned to 22A & 22B.
Mixed Experiences with Delta Air Lines
As an expert in the category of the reviewed business, I've observed a range of customer experiences with Delta Air Lines. While some customers have praised the airline for its helpful staff and good prices, others have expressed frustration with issues like flight delays, poor customer service, and uncomfortable seating arrangements. It seems that Delta Air Lines has room for improvement in ensuring consistent service quality across all aspects of the customer journey.
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Pros
- Extensive global network
- Innovative cabin features
- Robust loyalty program
- Punctual flight service
- High customer satisfaction
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Cons
- Limited low-cost options compared to budget carriers
- Inconsistent on-time performance metrics
- Premium pricing above some competitors
- Baggage fees can be higher than rivals
Delta Air Lines Complaints 439
Flight cancellation by airlines and given hassle to rebook and caused embarrassment
To whom it may concern, I need to file a complaint regarding my booking [protected]. We started coming back as our plan from AMD TO ATL on July 6thand the flight delay was there starting AMD airport. When we got to JFK airport on July 8th we had over 9 hours of hold and we tried to check in way earlier than our flight time to avoid any issue and we came...
Read full review of Delta Air LinesFlight
I sat in the airport for 2-3 days because you kept canceling my flight. No compensation at all. no food or water. we could not leave in case a flight became available and could not even try to go to sleep. I will never fly Delta airlines ever again. The worst flight I ever had. Its a shame you did not care about your customers. Next time I fly it will be with another airlines
Lots of regrets
Marlene Bargiel
Confidential Information Hidden: This section contains confidential information visible to verified Delta Air Lines representatives only. If you are affiliated with Delta Air Lines, please claim your business to access these details.
Hi Marlene,
I'm truly sorry to hear about your awful experience with Delta Air Lines. Being stuck in the airport for days with constant flight cancellations is incredibly frustrating. It's unacceptable that there was no compensation, food, or water provided, and being unable to leave or rest just adds to the stress. Your decision to never fly with them again is completely understandable.
It's a real shame when companies don't prioritize their customers' well-being. Next time, I hope you find a more reliable airline that values your time and comfort. Wishing you better travels ahead!
Double charging
Itinerary no. [protected] confirmation code gbg0z2. To whom it may concern, i am writing to express my extreme frustration and disappointment with the service provided by your staff . I purchased a ticket through expedia under delta airline for the amount of $498.90 of 3 travellers. After few days i received an email from delta airline for trip...
Read full review of Delta Air LinesIs Delta Air Lines Legit?
Delta Air Lines earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Delta Air Lines. The company provides a physical address, 38 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Delta.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Delta.com you are considering visiting, which is associated with Delta Air Lines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Delta Air Lines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Delta Air Lines's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 24% of 2 complaints were resolved.
- Delta Air Lines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Delta Air Lines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Standards of conduct
Hello to Delta staff, Please take a look at the two photos submitted bellow. Would this stands in the company's GOVERNANCE standards complianes? Would this stands in the company's service standards? Would this stands in the company's fair business conduct? As an American great company would you agree to such a statement by your employees at a time of a conflict / war?
Read full review of Delta Air LinesPets
I was assured that my cute little fur baby would be allowed on a flight I had booked for my daughter and granddaughter because of a crisis situation. When they got to the airport in Albany, New York this lame service did not see my cute little precious dog stand up in the carrier, so she forbade her to fly. This added to my distress and my dog had to be left behind. I have traveled with Delta for 40 years and back then customer service was great. I don't know who took over, but it is clear they do not care about a single human only about the money. I get it, it's all about the money and not the people.
Claimed loss: I now have to fly with American Airlines and pay extra to try and get my precious fur baby out of impound and unfortunately she will have to fly in cargo. No baby should fly in cargo.
Desired outcome: two 1st class or comfort tickets and guaranteed that my fur baby will fly along with a kitten.
Confidential Information Hidden: This section contains confidential information visible to verified Delta Air Lines representatives only. If you are affiliated with Delta Air Lines, please claim your business to access these details.
Change of fare after payment
Ticket confirmation number GGPZZA Sydney to LAX This ticket was bought online on February 8, 2024. Email confirming purchase for total price is attached. I also have a bank statement showing that 2 debits of $8137.722 were made on February 8. When our credit card statement initially showed that only 1 fare had been debited, I rang Delta 3 times - twice on...
Read full review of Delta Air LineseCredits
I was unable to buy my tickets to fly on Jun 18-25 for $388 I had credits for about $199 I want to apply but your system was down and saying there was an error. I kept trying and certain ecredits would register and others would not. Then when they finally did load it said there was an error. I tried to call customer support bu the wait time was 4 hours. I...
Read full review of Delta Air LinesFlight 2586 and Connecting Flight 1549 to ATL on 12/30/23
On Saturday December 30 I was flying home to Atlanta from Boise, ID. I had a Skymiles ticket for these flights. First of all, I arrived early and inquired about getting on the earlier non-stop flight to ATL. Even though ther were seats available I was not able to make the change nor was I offered the possibility to fly stand by. I was just told that I had...
Read full review of Delta Air LinesBaggage handling
My cpap was packed in my check bag in its padded case and was broken by Delta. They found a way to blame me for it and won't take responsibility for their poor handling of the bag. Insurance will require a new sleep study and then I can get a new machine which will cost me a lot in addition to the adverse health effects from essentially not having any sleep until I jump through all the hoops. Never trust them with your bags.
Flight boarding
I am a Delta recent flyer. when boarding on my out bound flight the gate agent stated all military, active and retired can board the plane. As a disable retired veteran, I appreciated that jester. However, on the return flight the gate agent statement was only active-duty personnel. when I questioned the difference between my departing flight, she became...
Read full review of Delta Air LinesDelta & los angeles airport terminal distance
11/7/2023 LAX to Orlando, Fl flight DL718 Boarding 3:45 pm (ticket [protected]), My wife had this return flight home upon checking in, the flight was changed to a different terminal. Which was no problem, the issue was change to an international flight departure terminal area. She had no idea of time and distance to get to the correct terminal. I suggest adding time of walking to the destination, my wife walked roughly 4,000 steps which is about 1.9 miles!
Desired outcome: Would like them to consider not only terminal departure, but time it takes to walk to terminal.
Delta employees
10/27/2023 I just caught a bit of the Atlanta TV Channel 11 noon news, and there was a "report" about how excited, grateful, or whatever a bunch of Delta employees were because they were on a flight and realized it was the first time the entire crew, pilots and all, had shades of brown skin that they like to call black. These people looked around, judged...
Read full review of Delta Air Linesover billing
Delta overcharged my Citi credit card $2366.06 for a flight route change. I have tried resolving the issue with Delta for over a year, and nobody can explain their mistake. I contacted Citi Bank and disputed the charge but they do nothing. Citi wants to be paid for a charge that I did not authorize and I can't contact anyone at Delta to reverse the charge.
Desired outcome: Have total charges reversed and someone at Delta contact me in regards to the overcharging.
customer service
-my flight out of tel aviv was canceled which is understandable and i am not upset about that- i have been unable to reach Delta to manage my booking- get things taken care of. i am very frustrated with your lack of customer setting support- i have been on the "help" chat for over an hour and a half- i had to retell my story 4 times- only to be abandoned again by your agent- the 800 "customer service " number says you are not taking calls- please call me asap- i just needed a small thing now im beyond upset and disappointed - we have to do better. please call me
Desired outcome: to get in touch with a human person to manage my booking and apply for a refund
Flight delay and flight cancelation
Due to the flight delay on 6/25/22 in SMF, we missed our connecting flight in LAX to Mexico City. We were stuck at LAX, for 12 hours, with an 8-year-old! It was very inconvenient and tiresome! We arrived in Cancun a day late, so we also lost approximately $1,000. We stayed at an all-inclusive resort. We should NOT be liable to endure that cost due to an...
Read full review of Delta Air LinesItems stolen from my luggage
On yesterday at 12:09 p.m., I boarded a flight in Jackson, Ms. My final destination was D.C. with a layover in Atlanta. I packed two purses in my checked luggage and paid a fee of $130.00 because the luggage was overweight.
This morning when I unpacked my luggage, my two purses were not in the luggage where I packed them. One was a Louis Vuitton cross body purse. The other was a beige St. Laurent handbag.
I'm offended that a Delta employee would rummage through my luggage and take anything out.
Claim for cancelled flight
I need help trying to get compensation for a cancelled Delta flight.
I am from England and booked return flights to Nashville via Atlanta from Manchester.
This was all booked through Virgin Atlantic.
We were given Virgin Confirmation and Virgin Ticket numbers.
The flights from Atlanta to Nashville and back were with Delta
The flight back from Nashville to Atlanta was cancelled. This meant we missed our flight from Atlanta to Manchester.
So, we had to get another flight the next day.
Regarding compensation for the cancelled flight
Virgin say it is Delta's responsibility.
The Delta claim form will only accept a 13 digit number starting with 006
How do we make this work? Our Virgin e-tickets were
[protected] John Nicholls
[protected] Beverley Nicholls
Booking Ref: CKBRFE
Delta cancelled flight DL2282 (VS5000)
9th September 2023
BNA 14:52 Direct Delta. Operated by Delta. ATL 16:59
Thank you for any assistance you can give.
John Nicholls
Desired outcome: To be resolved
Canceled flight additional expenses.
On monday, september 11, 2023 flight number dl 2394 was canceled and rescheduled for 09/12/23, with flight number dl 2560. We would like to be reimbursed for 1 night in the hotel $398.95, rental car $100.57, and evening meal for $277.75 for the two of us. We were unable to get reimbursement online from delta so we called delta and were told to use this method.
Richard joseph brouillet, jr. And pamela ann brouillet
32 patriot lane shrewsbury ma 01s545
Home phone: [protected]
Desired outcome: please refund $777.27 thank you richard and pamela brouillet
thank you
Missing flight reservation/missing money
i need your help. My name is Richard Alme, live in Atlanta, On August 9. approximately at 6:30 AM I checked in for a flight to Belize, leaving at 10:15. I was told at check in I had to have a return ticket, Belize requirement. So, I purchased one paying cash. However, you don't take cash, so I was escorted to a machine that takes cash and gives a debit...
Read full review of Delta Air LinesDelta Lounges at Atlanta
First of all, its been a while since my last business travel due to covid and business in nature, but what a surprise! Its 29 Aug 2023 and I have completed our business early at New Jersey, so i drove back to Newark Airport and requested a change of flight to earlier time in the day to Atlanta and the agent at the counter was super nice and set me up with...
Read full review of Delta Air LinesAbout Delta Air Lines
### Guide on Filing a Complaint with Delta Air Lines on ComplaintsBoard.com
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Delta Air Lines in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Delta Air Lines. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps carefully to effectively file your complaint against Delta Air Lines on ComplaintsBoard.com.
Overview of Delta Air Lines complaint handling
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Delta Air Lines Contacts
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number 1 1 users reported that they have successfully reached Delta Air Lines by calling +56 800 202 020 phone number Click down if you have unsuccessfully reached Delta Air Lines by calling +56 800 202 020 phone number 0 0 users reported that they have UNsuccessfully reached Delta Air Lines by calling +56 800 202 020 phone number100%Confidence scoreChile
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Delta Air Lines emailscontactus.delta@delta.com100%Confidence score: 100%Support
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Delta Air Lines addressDept. 980, PO Box 20980, Atlanta, Georgia, 30320-0980, United States
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Delta Air Lines social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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