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Delta Air Lines
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2.0 434 Reviews

Delta Air Lines Complaints Summary

109 Resolved
325 Unresolved
Our verdict: When using services from Delta Air Lines with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Delta Air Lines reviews & complaints 434

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11:52 pm EST
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Delta Air Lines - Change of fare after payment

Ticket confirmation number GGPZZA Sydney to LAX This ticket was bought online on February 8, 2024. Email confirming purchase for total price is attached. I also have a bank statement showing that 2 debits of $8137.722 were made on February 8. When our credit card statement initially showed that only 1 fare had been debited, I rang Delta 3 times - twice on...

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Delta Air Lines - eCredits

I was unable to buy my tickets to fly on Jun 18-25 for $388 I had credits for about $199 I want to apply but your system was down and saying there was an error. I kept trying and certain ecredits would register and others would not. Then when they finally did load it said there was an error. I tried to call customer support bu the wait time was 4 hours. I...

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Delta Air Lines - Flight 2586 and Connecting Flight 1549 to ATL on 12/30/23

On Saturday December 30 I was flying home to Atlanta from Boise, ID. I had a Skymiles ticket for these flights. First of all, I arrived early and inquired about getting on the earlier non-stop flight to ATL. Even though ther were seats available I was not able to make the change nor was I offered the possibility to fly stand by. I was just told that I had...

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11:14 pm EST
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Delta Air Lines Baggage handling

My cpap was packed in my check bag in its padded case and was broken by Delta. They found a way to blame me for it and won't take responsibility for their poor handling of the bag. Insurance will require a new sleep study and then I can get a new machine which will cost me a lot in addition to the adverse health effects from essentially not having any sleep until I jump through all the hoops. Never trust them with your bags.

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Delta Air Lines - Flight boarding

I am a Delta recent flyer. when boarding on my out bound flight the gate agent stated all military, active and retired can board the plane. As a disable retired veteran, I appreciated that jester. However, on the return flight the gate agent statement was only active-duty personnel. when I questioned the difference between my departing flight, she became...

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Delta Air Lines Delta & los angeles airport terminal distance

11/7/2023 LAX to Orlando, Fl flight DL718 Boarding 3:45 pm (ticket [protected]), My wife had this return flight home upon checking in, the flight was changed to a different terminal. Which was no problem, the issue was change to an international flight departure terminal area. She had no idea of time and distance to get to the correct terminal. I suggest adding time of walking to the destination, my wife walked roughly 4,000 steps which is about 1.9 miles!

Desired outcome: Would like them to consider not only terminal departure, but time it takes to walk to terminal.

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Delta Air Lines - Delta employees

10/27/2023 I just caught a bit of the Atlanta TV Channel 11 noon news, and there was a "report" about how excited, grateful, or whatever a bunch of Delta employees were because they were on a flight and realized it was the first time the entire crew, pilots and all, had shades of brown skin that they like to call black. These people looked around, judged...

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Delta Air Lines over billing

Delta overcharged my Citi credit card $2366.06 for a flight route change. I have tried resolving the issue with Delta for over a year, and nobody can explain their mistake. I contacted Citi Bank and disputed the charge but they do nothing. Citi wants to be paid for a charge that I did not authorize and I can't contact anyone at Delta to reverse the charge.

Desired outcome: Have total charges reversed and someone at Delta contact me in regards to the overcharging.

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6:46 am EDT
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Delta Air Lines customer service

-my flight out of tel aviv was canceled which is understandable and i am not upset about that- i have been unable to reach Delta to manage my booking- get things taken care of. i am very frustrated with your lack of customer setting support- i have been on the "help" chat for over an hour and a half- i had to retell my story 4 times- only to be abandoned again by your agent- the 800 "customer service " number says you are not taking calls- please call me asap- i just needed a small thing now im beyond upset and disappointed - we have to do better. please call me

Desired outcome: to get in touch with a human person to manage my booking and apply for a refund

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Delta Air Lines - Flight delay and flight cancelation

Due to the flight delay on 6/25/22 in SMF, we missed our connecting flight in LAX to Mexico City. We were stuck at LAX, for 12 hours, with an 8-year-old! It was very inconvenient and tiresome! We arrived in Cancun a day late, so we also lost approximately $1,000. We stayed at an all-inclusive resort. We should NOT be liable to endure that cost due to an...

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1:57 pm EDT
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Delta Air Lines Items stolen from my luggage

On yesterday at 12:09 p.m., I boarded a flight in Jackson, Ms. My final destination was D.C. with a layover in Atlanta. I packed two purses in my checked luggage and paid a fee of $130.00 because the luggage was overweight.

This morning when I unpacked my luggage, my two purses were not in the luggage where I packed them. One was a Louis Vuitton cross body purse. The other was a beige St. Laurent handbag.

I'm offended that a Delta employee would rummage through my luggage and take anything out.

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Delta Air Lines Claim for cancelled flight

I need help trying to get compensation for a cancelled Delta flight.

I am from England and booked return flights to Nashville via Atlanta from Manchester.

This was all booked through Virgin Atlantic.

We were given Virgin Confirmation and Virgin Ticket numbers.

The flights from Atlanta to Nashville and back were with Delta

The flight back from Nashville to Atlanta was cancelled. This meant we missed our flight from Atlanta to Manchester.

So, we had to get another flight the next day.

Regarding compensation for the cancelled flight

Virgin say it is Delta's responsibility.

The Delta claim form will only accept a 13 digit number starting with 006

How do we make this work? Our Virgin e-tickets were

[protected] John Nicholls

[protected] Beverley Nicholls

Booking Ref: CKBRFE

Delta cancelled flight DL2282 (VS5000)

9th September 2023

BNA 14:52 Direct Delta. Operated by Delta. ATL 16:59

Thank you for any assistance you can give.

John Nicholls

Desired outcome: To be resolved

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Delta Air Lines Canceled flight additional expenses.

On monday, september 11, 2023 flight number dl 2394 was canceled and rescheduled for 09/12/23, with flight number dl 2560. We would like to be reimbursed for 1 night in the hotel $398.95, rental car $100.57, and evening meal for $277.75 for the two of us. We were unable to get reimbursement online from delta so we called delta and were told to use this method.

Richard joseph brouillet, jr. And pamela ann brouillet

32 patriot lane shrewsbury ma 01s545

Home phone: [protected]

Desired outcome: please refund $777.27 thank you richard and pamela brouillet

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Update by RICHARD Brouillet, Jr.
Sep 14, 2023 2:51 pm EDT

thank you

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Delta Air Lines - Missing flight reservation/missing money

i need your help. My name is Richard Alme, live in Atlanta, On August 9. approximately at 6:30 AM I checked in for a flight to Belize, leaving at 10:15. I was told at check in I had to have a return ticket, Belize requirement. So, I purchased one paying cash. However, you don't take cash, so I was escorted to a machine that takes cash and gives a debit...

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Delta Air Lines - Delta Lounges at Atlanta

First of all, its been a while since my last business travel due to covid and business in nature, but what a surprise! Its 29 Aug 2023 and I have completed our business early at New Jersey, so i drove back to Newark Airport and requested a change of flight to earlier time in the day to Atlanta and the agent at the counter was super nice and set me up with...

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Delta Air Lines Damaged Bag

I recently went to Punta Cana DR from Austin. Travel dates 08/09/2023-08/16-23. Used a Brand New piece of luggage. Did not lock it and haven't locked luggage in many years. That being said the locking piece/device on this Brand New Piece of luggage was ripped off clear from the bag. We all know how the bags are handled and quite frankly not well but this particular time just frustrates me because it was a first trip out of country due to COVID, since losing my husband 9 months ago and it was Brand New piece of luggage! I would appreciate compensation, it's really the only right thing to do. Thanks in advance.

Desired outcome: Compensation and/or Replacement oif bag.

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9:57 am EDT
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Delta Air Lines Stolen tickets

Confirmation code HMQG4D ticket numbers were stolen and and reused by someone named Fernando Daniel, per your sales reps. The original ticket numbers are [protected],27 for Deborah Washington and Precious Jones. Purchased to fly on Sept 28 from JFK-ATH and return on Oct 6th. On or about July 23rd, someone stole the tickets, changed the name, and used the tickets to travel. I am very aware that International tickets cannot have a name change so how did this happen? Now my entire trip is ruined because I have another record with 4 passengers and we were all traveling together. I have purchased new tickets for the two above but I want my money back for the new purchase which is at an extremely higher rate. My vacation is destroyed! I am very upset and need a quick resolution before m y trip starts. I can be reached at [protected] Kecia Wynn. My locator is HNK6BH (pty of 4). Please get this resolved. Thank you.

Desired outcome: Rebooked on same flights, and refund on higher-priced tickets I just purchased today 8/25/2023. That locator which I booked today for Washington and Jones is HBO23J. Please resolve this fairly. Thank you

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Delta Air Lines Round trip flight to Concepcion, Chile

Trip and Passenger Details Name: Anthony Rinaldi

FF: [protected]

TRIP: HAJHMU Round trip flight from Tampa, Florida to Concepcion, Chile

August 11th Flight DL1614 TPA to ATL

• Paid LYFT $65 to travel from my home to the Tampa Airport

• Inbound aircraft maintenance issue in Atlanta.

• Sat in the TPA Airport for 4 hours until there was no way I would make my connection in ATL to SCL

• Paid Lyft $73 to drive me home

• The Sky Lounge staff (Very helpful) Rebooked flights and I decided to leave on an earlier flight to ATL to be sure to make the one flight per day to SCL

August 12th Flight DL1524 TPA to ATL

• Paid LYFT $65 to travel from my home back to the Tampa Airport

• Boarded on time. Sat on the runway for 4.5 hours due to Weather in Atlanta

• Texted with Delta (Cristyle Shane) to please protect me on the next flights to Chile because it was going to be close.

• When I landed in Atlanta and ran to my gate, the Delta agent had cancelled my seats and pushed my flights to the next day. I was able to have my tickets reissued and get on the flight on Saturday to Santiago, but my Santiago to Concepcion flight was pushed till Monday. Just a note, the flight was to leave around 10pm, but we didn’t actually close the door till almost 11pm.

Flight DL0147 ATL to SCL

• Had to pay $21 for internet so that I could try and fix my LATAM flight that Delta changed without my permission otherwise I would have had to wait 24 hours till my new flight time from SCL to CCP.

• I started texting with Delta at 11pm Eastern time on the plane

o Still texting with Cristyle Shane for 2 hours and she assured me my bags would go and that my LATAM flight was moved

o 12:43am: I checked the LATAM app and it had not been rebooked. I texted DELTA. A new person (Mady) now is helping me. I gave them my name, FF# and explained what was going on. She offered me $125.00 for my trouble. I spent more than that just traveling back and forth to the airport because of the maintenance

o She confirmed my flight had not been changed and it was in fact schedule for 24 hours later and I again explained I needed it changed.

o At 2am after constantly texting asking for a response a new representative picked up asked for my name and details. I again explained what was happening and they assured me they would resolve the issue and apologized. Then nothing for 30 minutes

o 4am. I texted again and again a new person on text asked me for my name and information. I again explained the situation. We chatted for 2 hours and they could not seem to grasp what was going on and why I wasn’t on the flight on Sunday. They responded because it was cancelled.

o At 6:17 they booked me on a later flight 4 hours after I would land

o They assured me the original fight was cancelled which is why I was delayed and not in the cabin I paid for.. I went on to the LATAM application to see if I could book the flight that I wanted and there were dozens of free seats and IT WAS NOT CANCELLED. Its now 7:30am. Almost 9 hours of texting with the incompetent virtual agents. At this point I am now awake almost 24 hours.

ONE BRIGHT SPOT! The following employees on Flight 147 were exceptional and should receive praise for their kindness and professionalism. The purser Don Hale (135334), Karen (247402), Laura (129759) and Juan (030782) are all outstanding!

August 13th • Landed in Santiago. No bags. The bags never left Atlanta because the agent changed my flight when they were not supposed to, but the Delta rep assured me they would get them on the next flight to Santiago and then the first flight on LATAM to Concepcion. I needed my bags because I work in a hospital and I had critical tools in my luggage needed for the hospital

• I went to the LATAM desk to register my lost bags and see if there was an earlier flight. They put me on the very next flight to Concepcion and they assured me they would send my bags. Interesting that your virtual assistant could not offer me the same service of the next flight.

Flight LATAM 0213 Santiago to Concepcion

• Due to the error on the delta agents part I was seated in coach, not first class as I paid for

• My bags were lost

August 14th • No Bags, no tracking information, LATAM had not received them

• 9am after calling nonstop, I received a message that the bags were on a flight from Brazil to Concepcion on flight 6042. The problem is 6042 does not go to Concepcion, it goes to Santiago. No Bags, no clothes, not tools, no medicine, nothing!

August 15th • Called all day, no one knows anything at LATAM, Delta doesn’t have any information

• 6pm: went to the store and spent $80 on clothes, toiletries.

• 8pm at night Spent $35 for round trip to the airport in Concepcion and searched thru a large holding room and there were my bags. For 3 days I was washing my clothes in a sink and my hygiene was, well pretty terrible

Desired outcome: Compensation for out of pocket expenses:Taxi and ride services: $172Clothing: $80Fair compensation for airlines inability to fulfil the contract as purchased due to a Maintenance issue $700.

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Delta Air Lines Constant changing of flight on a disabled person

I'm a Delta rewards member. I'm a veteran and disabled. Last year, I was poorly treated when flying to be with my down syndrome son. A flight I was schedule, it had, it was booked and no pilots where available. By the time I managed to get into SNA, my hotel only had one disabled room near the maids closet to give me. Very disturbing and noisy. Not what was booked. I believe this was another Travelocity booked trip. This past Friday 07/21/2023 my flight Itinerary # HAD43F, twice Delta changed my flight making issues at the airport. The next morning's flight, our seats were moved further to the back of the plane. I can hardly walk, and this was very difficult for me. It was done in a very deceptive way. Travelocity fixed the first changed flight, but, Delta changed the AM to PM and added several hours to the flight to Las Vegas. We would have arrived in time to fly home. We were going to be in Las Vegas for 17 hours. We would have missed our room and show and after an exhausting flight to Las Vegas, to have to turn around at 6:00 AM to fly home. We have the original schedule: Travelocity Itinerary # [protected]. We paid extra for the 11:00 AM flight, and we wish to go to DOT, I'm disabled, and this is shameful.

Desired outcome: More than an apology. Monetary, better treatment by Delta.

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Delta Air Lines A new galaxy tab a7 lite tablet

Good evening. My name is Shara Altagracia Pena. Passport #[protected]

I was on a Delta flight returning from Santiago Dominican Republic on 7/11/23. It was a night flight # DL1969 from Santiago to JFK airport in New York. I was traveling with my domestic partner who is 87 years old. His name is Donald Arken. We traveled to Santiago together on 7/4/23. By mistake I kept my new Galaxy Tab A7 Lite tablet inside one of our two carry on bags. To travel free of stress I end up checking in our carry on bags. I did pay $60.00 for the two checked bags via credit card pay. My partner and I had seat # 37E and 37F. Tonight 7/19/23 I noticed that my tablet was missing. I was going to take my tablet back to Metro PCS tomorrow 7/20/23 to add up programs that I needed to have on it. I bought the tablet at a Metro PCS store on Sutphin Boulevard Queens, a week prior to my trip. I took it with me to take photos by the beach. I did no use it. I do remember picking up the tablet from my room at the hotel Platino before I left for the airport. By leaving on a hurry I put it inside one of our carry on bags. Traveling with Donald was difficult because we had to go thru different checkpoints including Customs & immigration. I was so concerned about our Passports and Boarding passes That I forgot to take my laptop out of the carry on bag. I do appreciate if you can help me recuperate my new Galaxy tablet. My e-mail is: [protected]@gmail.com Cell phone - [protected] H-[protected] If you need more information let me know. Thank you for helping airline client's get their lost items back.

Desired outcome: "Please find and return my new Galaxy Tab A7 Lite tablet"

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Delta Air Lines In-depth Review

Overall Rating: Delta Air Lines is an exceptional airline that consistently delivers a top-notch travel experience. From their excellent customer service to their wide range of flight options, Delta truly stands out in the industry.

Customer Service: Delta's customer service is unparalleled. Their friendly and knowledgeable staff go above and beyond to ensure that passengers have a pleasant and stress-free journey. Whether it's assisting with booking changes or providing assistance during a flight, Delta's customer service is always reliable and efficient.

Flight Options: Delta offers an extensive range of flight options, making it easy for travelers to find the perfect itinerary for their needs. With a vast network of destinations and routes, passengers can easily reach their desired location with Delta.

Pricing and Value: While Delta may not always be the cheapest option, their pricing is competitive and offers great value for the quality of service provided. Passengers can expect a comfortable and enjoyable flight experience without breaking the bank.

On-time Performance: Delta takes punctuality seriously and consistently delivers on-time performance. Passengers can rely on Delta to get them to their destination on schedule, minimizing any potential travel disruptions.

In-flight Experience: Delta's in-flight experience is exceptional. From comfortable seating to delicious meals and a wide range of entertainment options, passengers can expect a pleasant and enjoyable journey with Delta.

Baggage Policy: Delta's baggage policy is fair and accommodating. Passengers are allowed to bring a reasonable amount of luggage without incurring excessive fees. Additionally, Delta offers options for checked baggage and carry-on items, ensuring a hassle-free travel experience.

Loyalty Program: Delta's loyalty program, SkyMiles, offers a range of benefits for frequent flyers. From earning miles on flights to enjoying exclusive perks and upgrades, SkyMiles members are rewarded for their loyalty to Delta.

Website and Mobile App: Delta's website and mobile app are user-friendly and intuitive. Passengers can easily book flights, manage their reservations, and access important travel information with just a few clicks or taps.

Safety and Security Measures: Delta prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and implements measures to ensure a secure travel experience for all passengers.

Destinations and Route Network: Delta's extensive route network covers a wide range of destinations, both domestic and international. Passengers have numerous options when it comes to planning their travel with Delta.

Environmental Initiatives: Delta is committed to environmental sustainability. The airline actively implements initiatives to reduce its carbon footprint and promote eco-friendly practices within the industry.

Accessibility for Passengers with Disabilities: Delta strives to provide a seamless travel experience for passengers with disabilities. The airline offers a range of services and accommodations to ensure that all passengers can travel comfortably and safely.

Partnerships and Alliances: Delta has established partnerships and alliances with various airlines, allowing passengers to enjoy seamless connections and expanded travel options. These partnerships enhance the overall travel experience for Delta passengers.

Corporate Social Responsibility: Delta is committed to corporate social responsibility. The airline actively engages in philanthropic initiatives and community outreach programs, making a positive impact on society.

Complaints and Resolutions Process: Delta has a well-defined complaints and resolutions process. In the rare event that passengers encounter any issues, Delta's dedicated customer service team works diligently to address and resolve complaints in a timely manner.

Travel Insurance Options: Delta offers travel insurance options to provide passengers with peace of mind. These insurance options cover various aspects of travel, including trip cancellation, medical emergencies, and lost baggage.

Additional Services and Amenities: Delta offers a range of additional services and amenities to enhance the travel experience. From priority boarding to access to airport lounges, passengers can enjoy added comfort and convenience with Delta.

Business and First Class Experience: Delta's business and first-class experience is exceptional. Passengers can indulge in luxurious amenities, spacious seating, gourmet dining, and personalized service, ensuring a truly premium travel experience.

Frequent Flyer Benefits: Delta's frequent flyer program, SkyMiles, offers a host of benefits for loyal customers. From earning and redeeming miles to enjoying priority services and exclusive perks, frequent flyers with Delta are well-rewarded.

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Delta Air Lines contacts

Phone numbers

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Website

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