The complaint has been investigated and
resolved to the customer's satisfactionResolved Delta Airlines — personal items stolen out of luggage
resolved to the customer's satisfaction
On New Year's Eve, I was flying home from visiting family. I have to tell the first part of the story because it makes it so much better.
1- I had plans for that evening, so I had taken an early morning flight to be sure that I arrived on time. I was supposed to get in around 11:00am. After waiting for several hours, then hearing the pilots complaining of a mechanical problem, we were brought back to the gate, disboarded, and reboarded later on. To make a long story short, all of this caused me to miss my connecting flight, which in turn caused me to miss the bowl game that evening - the very thing I was flying home early for. Oh yeah, and when people complained, they blamed it on the "weather." Funny airlines always get away with blaming all delays on the "weather" so that they don't have to reimburse you. Even though we all clearly heard the pilots talking about a mechanical problem. Ok, so that stuff happens all the time with airlines. Frustrated, but I'll live. Then...
2- When I arrived, one of my bags was missing. Insult to injury. Ok, I'll get over it as long as I get my bag. I did. Moving on...
3- As I arrived 10 hours later than my original arrival time - yes, 9pm - I was exhausted and didn't unpack until the next day. When I did, I realized that several gift cards I had received for Christmas were missing. Granted, I usually keep things like this on my person when I am traveling, but I guess in the midst of catching the early morning flight, I had forgotten to take them out. REGARDLESS, I shouldn't have to worry about someone stealing my personal items after checking them with the airline! Somewhere between Buffalo & Nashville, the luggage handlers - AKA EMPLOYEES OF DELTA had stolen $250 worth of gift cards from me.
I called the Delta counter at the airport, and they refused to do anything, because it was "in their policy that they do not reimburse for stolen cash, and gift cards are considered cash." I called corporate, same story. How does this excuse the fact that one of their employees STOLE from me???? It wasn't as though I had left the bags alone and some stranger stole from them. That bag was in my hand until the very moment that I handed it to the lady at the ticket counter. So I filed a complaint with the police, as it was the only thing I could do. My home owner's insurance covers such losses, but with a $500 deductible, it wasn't worth it.
So I started thinking about what else I had packed in my bag that they could have taken. About a day later, I realized that they had also stolen my $400 Prada sunglasses - the only thing of value that I have ever bought for myself. So I called Delta again. You won't believe the excuses they have for EVERYTHING! This time, they told me that any stolen items have to be reported within 48 hours of landing, and since it was technically after that by the time I called, they couldn't help me. I asked them to send me a copy of their supposed "policy." I never received anything of the sort.
I was frustrated to tears by all of this, and I will NEVER ever fly Delta Airlines again, and would persuade all of you to avoid them as well. You won't get there on time, they'll lose your luggage, and they'll steal your personal belongings!