Menu
Register
Write a review File a complaint
Jetstar Airways Customer Service Phone, Email, Contacts

Jetstar Airways
Reviews and Complaints

Jetstar Airways's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.jetstar.com

Learn how the rating is calculated

1.6 1 Review 363 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Jetstar Airways Reviews 364

ComplaintsBoard
A
12:00 am EDT
Verified customer This review was posted by a verified customer. Learn more

Jetstar Airways A Reliable Choice for Your Next Flight

Looking for a hassle-free flying experience? Look no further than Jetstar. With a user-friendly website and transparent pricing, Jetstar makes booking your next flight a breeze. Customers appreciate the ease of use, clear communication, and the absence of surprises when it comes to final ticket prices. Whether you're a frequent flyer or planning your next vacation, Jetstar offers a safe online payment system and a range of flight options tailored to your needs. Join the satisfied customers who have found Jetstar to be a reliable choice for their air travel needs.

Read full review of Jetstar Airways
Hide full review
  1. Pros
    1. Competitive low fares
    2. Wide Asia-Pacific network
    3. User-friendly online booking
    4. Flexible fare options
    5. Frequent flight deals
  1. Cons
    1. Limited route network compared to full-service carriers.
    2. Extra fees for baggage, meals, and seat selection.
    3. Customer service complaints are relatively high.
    4. Less legroom and comfort on economy flights.

Jetstar Airways Complaints 363

ComplaintsBoard
S
3:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways JQ261

Dear Team,

The below Emirates ticket was issued with JQ. Unfortunately JQ261 / 04 Oct, AKL-WLG was cancelled, due to which our client had to purchase a new ticket for AKL-WLG.

You are requested to kindly change the status and let us know how to apply for the refund of JQ flight segments.

RP/KHIPK2106/KHIPK2106 EK/RM 3OCT23/2045Z M2QYW7

1. ASHAR/NIDA MS
2 EK 607 Y 03OCT 2 KHIDXB FLWN
3 EK 448 Y 03OCT 2 DXBAKL HK1 1005 1050 04OCT E EK/E8C22J
4 JQ 261 O 04OCT 3 AKLWLG HK1 1450 1555 04OCT E JQ/ZHSWSI Cancelled
5 JQ 260 H 11OCT 3 WLGAKL HK1 1635 1740 11OCT E JQ/ZHSWSI
6 EK 449 W 11OCT 3*AKLDXB HK1 2110 0535 12OCT E EK/E8C22J
7 EK 600 Y 12OCT 4*DXBKHI HK1 0740 1045 12OCT E EK/E8C22J
8 AP KHI +9221-[protected]-4 - PRINCELY TRAVELS (PVT.) LTD. - A

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
C
10:05 pm EDT

Jetstar Airways Pooer customer service and Cancellation of a Jetstar booking

Reference 6ZUBI3. Jetstar booking cancelled twice; 21/9/23 and 22/9/23 both at very very short notice. Still have not been reimbursed for the cancelled flight. Also want to be compensated for the cost of a flight ticket with Virgin to the amount of $558.89 (booking number with Virgin [protected]) as a result of the Jetstar flight cancellation.

Cedric Halforty

[protected]

[protected]@gmail.com

Desired outcome: Want my money back for the cancelled flight.Want to be compensated for the cost with Virgin ($558.89)

Read full review of Jetstar Airways
View 0 more photos
Hide full review
ComplaintsBoard
P
3:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Please find to follow complaint regarding Flight JQ0401, Departure 27th August at 06.00 am Airline reference PJVHHM. Coolangatta-Gold Coast terminal 2 Domestic Departure time [protected]:00 Passenger Wendy Foran Arrival time [protected].25 Baggage area for pick up as indicated on board waited for long duration, on enquiring with staff on the ground...

Read full review of Jetstar Airways

Is Jetstar Airways Legit?

Jetstar Airways earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Jetstar Airways to be a trustworthy company. Although there's a 13% resolution rate for customer complaints, which deserves attention, Jetstar Airways is known for their high standards and safety. If you're thinking about dealing with Jetstar Airways, it's wise to check how they handle complaints.

We found clear and detailed contact information for Jetstar Airways. The company provides a physical address, 22 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Jetstar Airways has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Jetstar.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Jetstar Airways and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Jetstar Airways has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 363 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the jetstar.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Jetstar Airways protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Jetstar Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
12:20 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The most ugliest customer service i could have ever got. I booked my flights from Perth to Melbourne (15-19 Sept 2023) on 22nd Aug,23. Very next day i got to know that i got some work related stuff because of which i will be unable to travel. I called Jetstar requesting them to cancel and refund/credit and the lady said she can't because that is against...

Read full review of Jetstar Airways
ComplaintsBoard
D
2:26 am EDT

Jetstar Airways Excessive long wait for luggage on arrival.

My wife and myself, as well as Our son, and daughter-in-law were shuffled onto an international Plane bound for Korea flight from Melbourne Tullamarine flight on Sunday 23rd of July after our original flight was cancelled to Sydney. The flight was o.k. But we had to rise at 4am to be on it, When we arrived in Sydney at 9.00am, We and numerous other people were kept waiting for 2 hours and 23 Minutes for our Luggage to come through, we could get NO help from Jetstar, or Airport staff as to why it was taking so long, at last I phoned Jetstar ,and after 38 minutes I got an answer, and only after telling the operator I was going to contact the Television, and Newspaper medias did we start to see some luggage emerge on the Carousel. I am 82 years old, and my wife 81, there was nowhere for us to sit, and in fact we were told by your staff, it was no fault of theirs. I demand a refund for our return flights for Myself, my wife My Son, and Daughter-in-law, as this is shameful, and I have, and will go ahead with a media interview if I do not get a response your company. Signed Donald Stanley Hughe, and on behalf of Patrica Ann Hughes, Anthony William Hughes, TamaraTaylor.as the Flight we arrived in Sydney was bound, and left for Korea. Long before we received our Luggage.

Desired outcome: A complete refund of our return flight cost, for the inconvenience caused to us, as well as the extra costs involved for our return uber to Wollongong where we live.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
F
2:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways Seats that I booked and was told I had to change because they were broken

Flight from Bangkok to Melb JQ30 Tues 20 Jun 23 arrive Melb 21 Jun23.

I booked and paid for my seat 57f $28.00. Checked in and everything all good.

Got to gate lounge and told I had to change seats because my was broken.

Boarded aircraft and was seated a couple of rows up. I asked cabin crew was it true that my seat was broken, answer no, Reply was no body wants to sit there because it is too noisy and too much traffic. I told cabin crew that I always book this seat when I travel Bangkok to Melb and vis versa and pay the extra. My partner was suppose to sit in 57e but same problem. Then my and my partners entertainment systems would'nt work long trip home. I was told that I would get a $11.00 refund for seat after paying 28.00. I love flying with Jetstar, don't mind leaving late or arriving late, but I do not like being lied to about my seat, especially when I always booked that one. Hope this helps you.

Rob Fazackerley [protected] Rob.[protected]@live.com.au

Desired outcome: When I book and pay extra for a seat, unless an emergency I would like that seat.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
P
7:25 am EDT

Jetstar Airways Rude, inflexible, and petty stuff, [censored]ty airline

Demanded that I take my tiny crossbody purse off for take off and dump it on thr floor. Was fine to fly in the morning with it on was not fine on the way back the same evening. Removed me from the flight despite me taking the purse off forcing me to leave young autistic child and elderly non-english speaking parent behind to travel on their own. Was forced to buy another expensive ticket for a flight 3.5 hrs later that was delayed. My family got lost on arrival and had to wait for me when extremely fatigued. Disproportinate action from a [censored]ty inflexible low quality operator affecting young disabled child and elderly person. I’d rather pay more than fly with this scum again

Desired outcome: Refund and apology

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
N
1:16 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Jetstar Airways Double payment on baggage

We paid for 30 kg baggage on our flight from Sydney to Hobart on May 1st and received confirmation from Edreams that we have 30kg baggage A boarding pass was issued to us without the 30 kg baggage. We showed the Edreams confirmation to Jet Star at Sydney Airport and they refused to honour it. We were compelled to pay 90 dollars to travel with our baggage.

We want a refund of the 90 dollars that Jet Star took from us with no justification. So far neither E-Dreams nor Jet Star have taken responsibility.

We also request an apology and a company investigation

1. Since Edreams is an accredited agent of Jet Star it is unthinkable that Jet Star employees should refuse to honour their confirmation.

2. Jet Star rmployees refused to contact Edreams to clarify the issue, and refused to provide me with a number which would allow me to do so myself.

3. The Jet Star employee refused to contact a superior with authority to deal with the issue

Nitsan Rivlin Feldman

Desired outcome: 1. A refund of 90 dollars that Jet Star unjustifiably charged us2. An apology 3. a company investigation in to the behaviour of its staff4. a real response instead of a meaningless auto response

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
C
2:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways Refund of ticket

Purchased to Staff travel tickets in January 2023. We were unable to use them due to have to fly out of a different airport. I requested the refund the 1st part of February. Hoping the original charge on my credit card would just be cancelled. Instead it took me 4 separate requests for a refund until I finally received any kind of response the 20th of May. Then instead of just crediting the original charge to me, you made a refund in the Australian dollar, which shorted me about 4 dollars. It's the principal that you advertise refunds within 15 days, and that wasn't met, then shorting me what I actually paid you for the unused tickets.

The Charge on my card...
January 08, 2023 JETSTAR0 000000000YQ95S MELBOURNE AU $127.24
The refund on my Credit Card
May 20, 2023 JETSTAR0 000000000YQ95S MELBOURNE AU DOLLAR 185.18 X 0.6677826 $-123.66

Desired outcome: You owe me an additional 4 US dollars.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
A
12:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways Credit Voucher in the names of Minors

I have attempted on several occasions to have this resolved with Jetstar directly. We have received credit vouchers for tickets purchased in the passenger names rather than in the name of the person who booked and paid for the tickets. The issue with this is that three of the passengers are minors, one only being 8 years old, so wont ever be in a position to use the tickets on her own. All I am asked from Jetstar is for the credit vouchers to be placed in the name of the person who actually booked the tickets and physically paid for the tickets. The credit vouchers were received in March 2023 and I have been trying since then to resolve this directly with Jetstar with no success.

Desired outcome: I want to the credit voucher all to be placed in my name as I booked and paid for the tickets.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
P
2:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways Payment not received

Hi, your agent claim that you have paid me $170 for the meal and transport reimbursement due to flight cancellation. However, I have checked with bank and they said that they have not receive any payment from jetstar. Your agent did not resolve my issues and only keep insisting that it was paid already. When I ask for evidence of payment, they are not able to provide.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
O
11:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Jetstar Airways price difference in flights

I originally purchased tickets last year December for flights from Wellington to Auckland and paid NZ 522. My flight reference was WS1G2B and ZPT 89X. I had to postpone due to covid. Jetstar postponed and gave me new flight dates provisionally. I wanted to change those flights to 21 April 2023 from Wellington to Auckland for 2 people. and return from Auckland to Wellington. on the 23 April 2023. I have a credit for NZ 522 as per my original flight. If i want to book those dates for 2 people , it will cost me approximately NZ730 if we fly 21 April at 12-40 pm and return 23 April at 2-50 pm for 2 people.

I understand that flights have increased in price. But if i subtract the NZ522 from the NZ 730 then its about NZ 200 difference. When i called the customer care they said the difference is NZ500 which is too much and a bit unfair as it should be NZ 200 difference.

Thank you

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
B
1:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways Bundle additional charge for choice of seat location by air hostess on boarding.

Hello
I fly with Jetstar regularly.
I flew from Cairns to Adelaide and had paid extra for a bundle which entitled me to choose a seat which was 5A. I suffer from travel sickness and pay extra for a window seat to manage this condition.
I checked in at the counter, gained boarding pass and checked in luggage.
When I proceeded to board, I was told by the hostess that my seat had been changed due to a family wanting to sit together.
The new seat location was an isle seat further back.
I explained that I had paid for a bundle specifically to choose a seat and I was told we can move anyone if we choose to do so and a new seat had been allocated.
I voiced that I was not happy that there was no consultation and needed to have a window seat.
The emergency exit row was offered. I have a wrist injury and not suitable.
I was then allocated seat 18A over the wing.
I was made to feel that I was unimportant and that this families needs proceeded mine.
I am happy to help if asked and able however this was not the case.
This was poor customer service from the Jetstar Air Hostess as no apology was given, no compensation and no thanks! Feeling like a misuse of power!
Reference number NGQJ5S
Flight on Thursday 9/3/2023
I would appreciate an answer.
Bronwyn Delaforce
[protected]

Desired outcome: I'd appreciate a response and compensation for the bundle that was paid and not received.I would like an apology.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
Z
2:27 am EST

Jetstar Airways Cancellation of the flight I paid for

We booked our flights with Jetstar to fly 2020. Jetstar wouldnt fly due to covid and refused to give our money back when we asked numerous times. In October 2022 we booked to fly from Perth to Gold Coast and had to pay an extra $800. We then received an email stating Jetstar cancelled that flight and we now will be leaving 6 hours earlier and stopping in Adelaide for 10 hours over night (with 3 young children). When I spoke with Jetstar their answer was we can move you to a day earlier or you remain on that flight. When I requested compensation for the now extra night of accommodation we need if we go a day earlier Jetstar's response was a simple 'no we dont do that'. When requesting Jetstar provide a hotel for our 10 hour stop over through the night of the 18th April again Jetstar's answer was a simple 'no'. To say my family is angry and extremely frustrated is an understatement. The extremely poor response from Jetstar and the utter lack of understanding or empathy is absolutely appalling and to think Jetstar is not open to any form of compensation to us as the customer when they are the reason for the cancellation unbelievable

Desired outcome: To fly on my scheduled flight from Perth to Qld (4.25minutes) or be compensated for taking an earlier flight (jetstar pays for the accommodation on the night of the 18.4.2023.

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
K
4:32 am EST

Jetstar Airways Domestic flight

Jetstar cancelled our flight last at the last minute from Melbourne back to Sydney today evening 09 feb 2023 and when we walk over to speak to services desk the attitude that we got from jetstar staffs was absolutely disgusting, rude, arrogant and zero compassion toward every single person passenger. The 2 names that I got from Jetstar staff at Melbourne domestic airport are Angelika and Alexandra.

They do not care when their customer's (who pay for their wages) situation of having no accommodation over night, cannot get home to see their childrens with medical conditions at all. Not 1 single word of sorry and rudely telling everyone off.

The ACCC, please investigate this airline as this is clearly misconduct and provide a product and services that not suitable for the customers.

Desired outcome: Refund and compensate customers disadvantage due to flight cancel. Held staffs responsible and accountable for their behaviour toward customers.

Read full review of Jetstar Airways
View 0 more photos
Hide full review
ComplaintsBoard
D
4:54 am EST

Jetstar Airways Cancel flight on very late notice and refuse compensation

I booked a Jetstar flight (JQ724) for the whole family (5 people) to fly from Hobart to Sydney on the 2 January 2023. The flight was scheduled to take off around 7pm. I received a couple text messages from Jetstar at 11:33am on the 2 January saying that our flight was canceled with a link to find options. It's less than 8 hours before the take-off.

I was in shock and panic mode when I saw the message because I knew it is really hard or expensive to rebook flight during the New Year period. I clicked on the link which directed me to a website and there were options to find a replacement flight so I clicked on this option first but couldn't find any replacement flight for the day. This made me even more worried and I saw an option for refund so I clicked on the button without realising that they will refuse any compensation if I made this selection. In the end, I booked another flight with Virgin Airlines to come back on the next day which costed us around $1848 and $374 for overnight accomodation. I would only receive $1077 as refund from Webjet. So the total loss for me is $1145. Not to mention the fact that I lost a whole day and the event caused so much stress on me and my family.

After coming back to Sydney, I've contacted Jetstar for a compensation, but they said because I chose a refund, there will not be any compensation. This made me really upset. How can they refuse any compensation for the fault on their side. Even though I chose the refund option out of panic mode, I didn't realise that it will void all compensation. I think this is very unfair to me and all the passengers who were in the same situation as me on that flight.

Desired outcome: I'll need Jetstar to compensate me for the loss of money in part or full. I also demand their apology for the stress, loss of time and inconvenience that have caused.

Read full review of Jetstar Airways
View 0 more photos
Hide full review
ComplaintsBoard
M
10:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways About gate service

my recent trip to Thailand Phuket with Jetstar on our flight over was ok thou a 4 hour delay in melbourne.

it was the flight home thats the issue.

Booked the flights with booking.com knowing the flight was only one stop over from Brisbane to Melbourne onto Phuket, then on return it was to be Phuket, Melbourne onto Brisbine. 4 weeks out from our holidays Jetstar changed to flights home to (Phuket Sydney onto Brisbane.

Get to the airport on the 5th of January to come home and the flights had changed to Phuket, Melbourne, Sydney onto Brisbane with on communication on Jetstars behalf.

The flight in Phuket was delayed for about 45 min, come into Melbourne> in Melbourne there was a 4 hour delay. they told us we had to pick up our bags then go onto Sydney, only to find out we got back on the same plane. get to Sydney to find out our bags were missing.

Missed our flight to Brisbane for we were running late trying to find out where our bags were.

for the next stage of the flight to Brisbane i would like someone to call me ASAP to discuss the Issue. for it will be easer to talk to someone about the gate staff .

Michele Argles

[protected]

[protected]@gmail.com

Desired outcome: please call me [protected]

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
F
8:53 pm EST

Jetstar Airways Refund not yet transfer to my account

This is the complete letter from Jet Star:

Dear Frederick Stewart,

Thank you for contacting Jetstar.

I have reviewed your case, and I understand that you are concerned with your refund request for your credit vouchers.

I can now process a refund for the two credit vouchers of USD 1,148.94‬. This amount represents the value of your vouchers [protected] amounting to PHP 32,240 (USD 546.74) and [protected] amounting to JPY 89,550 (USD 602.20).

I already spoke to a number of agent via chat and it is almost two months now and nothing...! that money is for our christmas celebration, my family will be devastated. I already asked them many times. They destroyed my kids christmas.

Frederick Stewart Andrino

Desired outcome: Bank Account Transfer

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
V
3:10 am EDT

Jetstar Airways No prior information about cancellation of the flight & discrimination based on nationality

Worst customer service I have experienced in my life. I was a passenger on JQ722 flight from Melbourne to Adelaide. My flight was scheduled at 6.30 am on Tuesday(11/1/2022) Morning. I reached airport well before the scheduled time i.e. 1.30 am. There was dead silence in the Jetstar section. I checked twice between (2.30 to 3.30 pm), no movement or any email/message from the airlines about the status of the flight. At 4.30 am when I went to check they said the flight is cancelled & the next one scheduled at 2.30 pm. THERE IS NO FLIGHT AVAILABLE BEFORE THAT, this was the exact words of the service desk personnel. I asked them again & again if there is any another option, but they constantly denied it. I accepted my fate & settled at the airport. After 1 hour when I went to check if anything got updated. I got to know many people have been moved to the Qantas flight for 6 am & we were not informed of this change & asked to continue with 2.30 pm flight. Points to note here are:

1) They lied to me about not having any earlier options & moved other people (mostly Australians) to the better alternative options & left other customers stranded (mostly non-Australians). Clear indication of discrimination, which I think is unethical. (I know this because the personnel were checking everyone's ID & passport before letting them know their options).

2) As per my knowledge, this is against law practices to not inform customers about cancellations. (People got to know about the cancellations when they were about to check-in)

3) I do not buy the fact that 100-120 passengers could "MANAGE THEIR BOOKING ONLINE WHILE STANDING IN QUEUE FOR CHECK-IN WHEN THEY GOT TO KNOW ABOUT THE CANACELLATIONS, HENCE THEY GOT MOVED TO QANTAS AIRLINES"

To conclude I would like to say, this is the worst experience I had in my life regarding airlines services. I had important meetings lined up today & I lost the entire day wasting my time on the airport with no consideration from airlines. I will not recommend to anyone to travel through Jetstar ever.

Desired outcome: Please provide entire refund of the flight tickets for not informing about the cancellations & discriminating based on nationality. My flight booking reference is : UDJRUR

Read full review of Jetstar Airways
Hide full review
ComplaintsBoard
T
8:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Jetstar Airways Reimbursement, for loss of salary and for the emotional turmoil they put my family through.

20/09/2022

Negligent on allowing my daughter to fly whilst aware she was sick, not reporting, could have possibly infected other passengers.

Cancellation of flight for 1 whole week

My 3 year old daughter was travelling back on a flight from Phuket on the 20th of September 2022, we had finally got on a plane after already being stuck over there for a further week due to Jetstar cancelling our flight that was expected to leave on the 13th of September 2022.

My daughter hadn't even made it to her seat before she had started vomiting. I allowed the cabin crew to be aware as she vomited all over the floor. She then yet vomited a further 2 times prior to even getting her seat.

My daughter continued to vomiting through the whole flight and had a temp of 39.

When we were landing in Melbourne I requested to be allowed to hop off first as my daughter have no clothes on and was only in a nappy as she went through all her clothes. I also had to purchase 2 Jetstar blankets as well just to try and give her some form of coverage.

Once we hopped off the plane another Jetstar official was just outside the door with a wheel chair, I said I didn't need a wheel chair just to get my daughter off the plane due to her being ill.

She then asked me when she had got sick, had the cabin crew been informed.

I responded yes as they had to help clean up vomit on a numerous occasions.

She then said that my daughter shouldn't have travelled and why wasn't reported for quarantine. The Jetstar official then had got on the phone to quarantine in the airport where they rushed me through bag collection and customs to get myself and both my children to quarantine.

My daughter 2 days later ended up in hospital. The fact that Jetstar didn't follow the correct procedure from the start is negligent to all customers. They are lucky my daughter was not actually contagious.

This was extremely a stressful time for me and my children as we had already gone through so much with Jetstar, with being stuck over in Thailand for a further week.

I lost a weeks wage, due to Jetstar, a family member who was also with us had his dad diagnosed terminally ill and the stress and emotional turmoil for him was not an easy process.

My children lost time with there father as my children live in another state to him and they were expected to be have his time that I was obligated to give him to a parental agreement that we had written up.

I have tried to have discussions of compensation especially for my loss of income for that further week and they refuse to do what right by me as I am a single mum with 2 children.

Read full review of Jetstar Airways
Hide full review

About Jetstar Airways

Screenshot Jetstar Airways
Jetstar Airways is a low-cost airline offering domestic and international flights. They provide a range of travel options with a focus on affordability. Services include online booking, seat selection, and in-flight purchases. Jetstar also offers holiday packages, car rentals, and insurance.
How to file a complaint about Jetstar Airways?

### Guide on Filing a Complaint with Jetstar Airways on ComplaintsBoard.com

1. Log in or Create an Account:
- If you have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Jetstar Airways in the 'Complaint Title' briefly.

4. Detailing the Experience:
- Provide detailed information about your experience with Jetstar Airways.
- Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

---

This guide will assist you in effectively filing a complaint with Jetstar Airways on ComplaintsBoard.com.

Overview of Jetstar Airways complaint handling

Jetstar Airways reviews first appeared on Complaints Board on Aug 2, 2008. The latest review A Reliable Choice for Your Next Flight was posted on May 16, 2024. The latest complaint overcharge baggage was resolved on Feb 15, 2018. Jetstar Airways has an average consumer rating of 2 stars from 364 reviews. Jetstar Airways has resolved 50 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.2
927 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Jetstar Airways Contacts

  2. Jetstar Airways phone numbers
    131 538
    131 538
    Click up if you have successfully reached Jetstar Airways by calling 131 538 phone number 11 11 users reported that they have successfully reached Jetstar Airways by calling 131 538 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling 131 538 phone number 2 2 users reported that they have UNsuccessfully reached Jetstar Airways by calling 131 538 phone number
    63%
    Confidence score
    Australia
    +1 (866) 397-8170
    +1 (866) 397-8170
    Click up if you have successfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number 0 0 users reported that they have successfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +1 (866) 397-8170 phone number
    United States
    +1 (803) 852-9779
    +1 (803) 852-9779
    Click up if you have successfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number 0 0 users reported that they have successfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +1 (803) 852-9779 phone number
    Indonesia
    1800 813 090
    1800 813 090
    Click up if you have successfully reached Jetstar Airways by calling 1800 813 090 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling 1800 813 090 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling 1800 813 090 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling 1800 813 090 phone number
    100%
    Confidence score
    Malaysia
    1800 1611 0280
    1800 1611 0280
    Click up if you have successfully reached Jetstar Airways by calling 1800 1611 0280 phone number 2 2 users reported that they have successfully reached Jetstar Airways by calling 1800 1611 0280 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling 1800 1611 0280 phone number 4 4 users reported that they have UNsuccessfully reached Jetstar Airways by calling 1800 1611 0280 phone number
    50%
    Confidence score
    Philippines
    +1 (800) 611-2957
    +1 (800) 611-2957
    Click up if you have successfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number 0 0 users reported that they have successfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +1 (800) 611-2957 phone number
    Thailand
    +61 396 455 999
    +61 396 455 999
    Click up if you have successfully reached Jetstar Airways by calling +61 396 455 999 phone number 10 10 users reported that they have successfully reached Jetstar Airways by calling +61 396 455 999 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +61 396 455 999 phone number 1 1 users reported that they have UNsuccessfully reached Jetstar Airways by calling +61 396 455 999 phone number
    82%
    Confidence score
    Australia & International
    +855 23 220 909
    +855 23 220 909
    Click up if you have successfully reached Jetstar Airways by calling +855 23 220 909 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +855 23 220 909 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +855 23 220 909 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +855 23 220 909 phone number
    100%
    Confidence score
    Cambodia, Phnom Penh
    +855 63 964 388
    +855 63 964 388
    Click up if you have successfully reached Jetstar Airways by calling +855 63 964 388 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +855 63 964 388 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +855 63 964 388 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +855 63 964 388 phone number
    100%
    Confidence score
    Cambodia, Siem Reap
    +86 400 120 1260
    +86 400 120 1260
    Click up if you have successfully reached Jetstar Airways by calling +86 400 120 1260 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +86 400 120 1260 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +86 400 120 1260 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +86 400 120 1260 phone number
    100%
    Confidence score
    China
    +679 800 2171
    +679 800 2171
    Click up if you have successfully reached Jetstar Airways by calling +679 800 2171 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +679 800 2171 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +679 800 2171 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +679 800 2171 phone number
    100%
    Confidence score
    Fiji
    +852 31 927 451
    +852 31 927 451
    Click up if you have successfully reached Jetstar Airways by calling +852 31 927 451 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +852 31 927 451 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +852 31 927 451 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +852 31 927 451 phone number
    100%
    Confidence score
    Hong Kong
    +62 803 852 9779
    +62 803 852 9779
    Click up if you have successfully reached Jetstar Airways by calling +62 803 852 9779 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +62 803 852 9779 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +62 803 852 9779 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +62 803 852 9779 phone number
    100%
    Confidence score
    Indonesia
    +81 570 550 538
    +81 570 550 538
    Click up if you have successfully reached Jetstar Airways by calling +81 570 550 538 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +81 570 550 538 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +81 570 550 538 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +81 570 550 538 phone number
    100%
    Confidence score
    Japan
    +95 942 111 6662
    +95 942 111 6662
    Click up if you have successfully reached Jetstar Airways by calling +95 942 111 6662 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +95 942 111 6662 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +95 942 111 6662 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +95 942 111 6662 phone number
    100%
    Confidence score
    Myanmar
    +95 942 111 6663
    +95 942 111 6663
    Click up if you have successfully reached Jetstar Airways by calling +95 942 111 6663 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +95 942 111 6663 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +95 942 111 6663 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +95 942 111 6663 phone number
    100%
    Confidence score
    Myanmar
    +64 99 759 426
    +64 99 759 426
    Click up if you have successfully reached Jetstar Airways by calling +64 99 759 426 phone number 6 6 users reported that they have successfully reached Jetstar Airways by calling +64 99 759 426 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +64 99 759 426 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +64 99 759 426 phone number
    100%
    Confidence score
    New Zealand
    +65 64 999 702
    +65 64 999 702
    Click up if you have successfully reached Jetstar Airways by calling +65 64 999 702 phone number 2 2 users reported that they have successfully reached Jetstar Airways by calling +65 64 999 702 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +65 64 999 702 phone number 1 1 users reported that they have UNsuccessfully reached Jetstar Airways by calling +65 64 999 702 phone number
    33%
    Confidence score
    Singapore
    +886 801 852 015
    +886 801 852 015
    Click up if you have successfully reached Jetstar Airways by calling +886 801 852 015 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +886 801 852 015 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +886 801 852 015 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +886 801 852 015 phone number
    100%
    Confidence score
    Taiwan
    +66 22 675 125
    +66 22 675 125
    Click up if you have successfully reached Jetstar Airways by calling +66 22 675 125 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +66 22 675 125 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +66 22 675 125 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +66 22 675 125 phone number
    100%
    Confidence score
    Thailand
    +84 835 473 550
    +84 835 473 550
    Click up if you have successfully reached Jetstar Airways by calling +84 835 473 550 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +84 835 473 550 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +84 835 473 550 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +84 835 473 550 phone number
    100%
    Confidence score
    Vietnam
    +84 862 878 550
    +84 862 878 550
    Click up if you have successfully reached Jetstar Airways by calling +84 862 878 550 phone number 1 1 users reported that they have successfully reached Jetstar Airways by calling +84 862 878 550 phone number Click down if you have unsuccessfully reached Jetstar Airways by calling +84 862 878 550 phone number 0 0 users reported that they have UNsuccessfully reached Jetstar Airways by calling +84 862 878 550 phone number
    100%
    Confidence score
    Vietnam
    More phone numbers
  3. Jetstar Airways emails
  4. Jetstar Airways address
    Level 4, 222 Bourke Street, Melbourne, Victoria, 3000, Australia
  5. Jetstar Airways social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Jetstar Airways Category
Jetstar Airways is ranked 29 among 221 companies in the Airlines and Air Travel category

Most discussed Jetstar Airways complaints

my nightmare with jetstar
1
(opinions to this review)

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.