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Jetstar Airways Customer Care Service

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Complaints253
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Resolved1

Jetstar Airways Pty Ltd

Level 4, 222 Bourke Street
Melbourne
Victoria
Australia - 3000

Customer Support Phone Numbers

131 538(Australia) 20 5
1866 397 8170(United States) 2 0
1803 852 9779(Indonesia) 1 1
1800 813 090(Malaysia) 1 0
1800 1611 0280(Philippines) 1 0
1800 611 2957(Thailand) 1 0
+61 396 455 999(Australia & International) 10 1
+855 23 220 909(Cambodia, Phnom Penh) 1 0
+855 63 964 388(Cambodia, Siem Reap) 1 0
+86 400 120 1260(China) 1 0
+679 800 2171(Fiji) 1 0
+852 31 927 451(Hong Kong) 1 0
+62 803 852 9779(Indonesia) 1 0
+81 570 550 538(Japan) 1 0
+95 942 111 6662(Myanmar) 1 0
+95 942 111 6663(Myanmar) 1 0
+64 99 759 426(New Zealand) 5 0
+65 64 999 702(Singapore) 2 1
+886 801 852 015(Taiwan) 1 0
+66 22 675 125(Thailand) 1 0
+84 835 473 550(Vietnam) 1 0
+84 862 878 550(Vietnam) 1 0
Postal Address
PO Box 4713, Melbourne, VIC 3001, Australia

Japan
Narita Operation Centre 3F, Narita International Airport, Narita, Chiba, 282-0004, Japan

Singapore
Singapore Changi Airport T1, PO Box 323, Singapore 918144

Vietnam
112 Hong Ha, Ward 12, Tan Binh Dist. Ho Chi Minh City, Vietnam
Plus

Jetstar Airways Complaints & Reviews

Jetstar Airways / baggage allowance

Ja
Mar 25, 2019

Recently I flew from Sydney - Melbourne - Sydney was lugged $60 for my carry on luggage. I was surprised that the Jet Star decided to weigh my handbag too. My carry - on bag was 7 kg, however my handbag which contained my iPad, 2 phones, notebook, empty water bottle and sundry ladies stuff...

Jetstar Airways / staff service

Em
Mar 21, 2019

On ground staff were extremely selfish and rude. They were rude talking against us in their own language while we were conversing with them. They were selfish in a manner that they only want to do it their way. So adamant that, even after telling them, my family to go as group, she had to...

Jetstar Airways / I am complaining about the staff shouted at me. i’m the customer.

Kh
Mar 20, 2019

I was about to going back to Fukuoka from Tokyo. I took wrong train to from Tokyo to Narita airport. So I was late to the check in time. I arrived there before 10mins departing. They didn't let me board. I was fainted after I heard about they didn't let me board. I ran hard to catch the...

Jetstar Airways / flight cancelation

Se
Mar 17, 2019

Return flight Syd-Mel 8th of March and return flight 10th of March. Ref No GIRNKD One hour before the flight we got message of the cancellation, 5 hours. We bought the more expensive tickets Friday 5:30 to flight the cheaper flight 22:00 to arrive midnight. We had booked dinner for 8:30...

Jetstar Airways / refund of cancelled flight

Iz
Mar 17, 2019

jq823 on14/3/19 was cancelled due to wet weather.I got to the airport and saw lady at service desk and told earliest flight I could get was sunday as I had dental appointment on Friday morning.She said if I wanted to be in Sydney on Friday I should go book a flight with another airline and...

Jetstar Airways / flight cancellationjq030 - 24.1.2019

Feb 13, 2019

Dear Sir/Madam, My name is Alon Flato and me and my friends Avraham Navaro and Itamar Ron booked a flight with your company, ref # KBRKWY. The flight was supposed to depart from Bangkok on January 24th and arrive to Melbourne on January 25th at 10:30 AM, flight # JQ030. We booked thi...

Jetstar Airways / club membership

Ba
Feb 6, 2019

My Jetstar club membership was automatically renewed without being solicited. When told the same day that I did not want it for the renewal period they said they cannot issue a refund. They claim they sent out a reminder in advance. The relevant email, however, was constructed deliberately to...

Jetstar Airways / boarding pass denied

Pr
Feb 6, 2019

Date of Journey:4th Feb 2019 PNR: QHBVSZ Compliant Number : 08541602 Description of the incident : Boarding Pass been denied Detailed summary of the incident: Jetstar denied by boarding pass stating I wasn't holding a valid visa (Singapore). However I hold valid boarding pass for flight from...

Jetstar Airways / disgusting service from customer service

Ma
Jan 27, 2019

Although I don't blame the customer service completely. It is evident that they don't know what they are doing. They read from scrip and don't really care that you have phoned for 7 days straight to get your receipt and itinerary sent. I have even set up a alternative email. Although I am...

Jetstar Airways / refund of cancelled flight

Ra
Jan 11, 2019

I had booked to and fro tickets in Jetstar between Sydney and Melbourne. Booking reference is DWYRUB. While return from Melbourne on 31st Dec 2018, flight was cancelled two hours prior to take off stating storm alert in Sydney. Other flight carriers continued their flights. Was informed...

Jetstar Airways / cancelation of my flight

Ma
Jan 8, 2019

Flight JQ 512 Mel to syd on 09.01.19 was cancelled as I was on route to airport by text Options offered me to if miss my connection in Sydney causing me to rebook with an different airline costing me twice wat I paid Jetstar My name is Maxine Organ nd I would like a full refund of my...

Jetstar Airways / worst customer service

Er
Jan 7, 2019

I had a carry-on baggage that I with me on every other flight and including the flight I took to Melbourne from Perth. There wasnt a problem until I reached the boarding gate in Adelaide airport, going to Perth. I was told my luggage was too big and when I checked in my other luggage's the...

Jetstar Airways / baggage check in crew

Jo
Jan 7, 2019

To whom it may concern, Mobin who was checking in bags for flight jq234 from chch on 8/1/19 has upset me deeply and as a result I will refuse to fly with jetstar again and will happily tell everyone to do the same. The first I saw of him - he was arguing with a couple about weight of a bag...

Jetstar Airways / i'm complaining about your staff

Be
Jan 7, 2019

I was supposed to board the plane from Sydney to Melbourne at 2 o clock witch was rebooked because my original flight at 8 o'clock was canceled. train was running late 20 minutes so I book in online and for some reason it only book a boarding pass for my return flight witch is a week from...

Jetstar Airways / airline cancelled flight - flight refund

La
Jan 6, 2019

Hi, my flight and my daughter's flight was cancelled on the 15th December 2018- flight number JQ43 from Melbourne to Denpasar. We were told we will get a refund within 10 business days and we still have t got the refund. I need to money at we had to buy new tickets at a more expensive rate...

Jetstar Airways / jetstar annual duty free clearance sale

Tr
Dec 30, 2018

On 29/12/18 i received an email from jetstar advising me to take advantage of this great offer; I proceeded to answer a number of questions to qualify, after which I was given a choice of gifts . I selected a premium+ 2018 samsung 49" QLED TV, costing $1.00 delivery charge. After supplying...

Jetstar Airways / change flights/ airports

Si
Dec 21, 2018

Book ref KOKSOT I arrived for my flight to the Gold Coast, to find I had been shunted to another airport at another time. Worse this was with no notification. Jet star blamed your organization for not notifying us. Irrespective I now have an 82 yo woman waiting for us at the Gold Coast...

Jetstar Airways / staff on flight jq128 from denpasar to adelaide 17/12/08

Mm
Dec 20, 2018

To Whom It May Concern, On 17th December 2018 I boarded Flight JQ 128 at Denpasar airport destined for Adelaide. At first I was slightly entertained at the brazen rudeness of your crew, as were the other passengers, until it seemed clear it was something they were going to maintain...

Jetstar Airways / unhelpful, rude staff ill equipped to deal with flight cancellations due to severe weather

An
Dec 20, 2018

Flight to Hobart at 5:45pm today was cancelled due to extreme weather at Sydney airport. Next available flight not till Sunday morning. Means I miss a very important family function. Not JetStar's fault. These things happen. However, when I expressed my dismay about missing the function...

Jetstar Airways / jetstar delays/ staff

Je
Dec 20, 2018

So we were suppose to fly on jetstar from melbourne to singapore (as a stop to continue into our next flight) The flight was delayed by 50 minutes which isn't that bad until we arrive at singapore and were then told that we had missed our second flight going to vietnam because of the long...

Jetstar / cancelled flight

Iv
Dec 9, 2018

I want to put on record the absolutely pathetic service received from jetstar yesterday and the fact that this is now the second time that this has occurred with the same airline. We were informed at 2.30am that our flight at 8.55am was cancelled. Got a hold of the airline eventually after...

Jetstar Airways / jetstar jq887

Ka
Nov 30, 2018

Today I travelled from Mackay to Brisbane on JQ887 Seat 2E Air Bus A 320 Really expensive air fare and got hit up $60 to put carry on into cargo . That's okay. what really got my attention, on boarding was the amount of fuel pissing out of the main fuel tank onto the concrete apron. I, m thinking...

Jetstar Airways / delayed flight and poor communication

Ca
Nov 22, 2018

Shocking service from Jetstar. A flight that should have left at 11.10am has still not left at 1.35pm and we're advised it should now leave anywhere between 2.30 and 4pm! A meager $8 voucher handed out - that won't even buy 2 coffees!! Not much for someone sitting at the airport for 6...

Jetstar Airways / cancellation

Yi
Nov 21, 2018

Dear Jetstar, My name is Yildiz Mazzone, I had a return flight from Melbourne to Hobart on the 19th of November flight number JQ707 departing Melbourne. My flight in the 21st of November JQ708 departing 1 pm was cancelled hours before, no other flight option was available, causing my...

Jetstar Airways / booking

Za
Nov 20, 2018

Hi both my cousin and I booked same flight at the same time we both clicked on the $319.00 fare she checked out and was charged the $319.00 when I checked out I was charged the $380.00. My frustration is why is your sight allowing customer's to click on the same flight same price but come...

Jetstar Airways / flight jq117 from dempasar bali friday 9th november 8.50am

Te
Nov 10, 2018

I wish to advise your company that as I understand International flight rules were broken on this flight they was a sick passenger on said flight and the chief cabin person was organising some relief for her with the assistance from a passenger about an hour into the flight, one of the...

Jetstar Airways / security scan

Ls
Nov 9, 2018

at about 11:4o o1th November 2o18 at Gate D48 I went across security scan to embark the flight number 3K five zero nine The security officer picked up my small, centimeter long, stainless steel fingernail clipper, fromm my waist bag. She confiscated it, and registered my boarding pass. She told...

Jetstar Airways / staff

Mi
Oct 29, 2018

Hi, Flight info; JQ945Jetstar Airbus A320 Starter Flight duration: 3hr 25min Cairns Fri 19 Oct 2018 6:15am / 06:15 Cairns Domestic Terminal I was returning from a holiday in Cairns with my husband with Jetstar airlines to return to Melbourne. Previously when travelling I have never...

Jetstar Airways / I am complaining about customer service

Su
Oct 29, 2018

Hello guys, i was at the airport to drop my mother in law, actually she doesn't speak English so i was helping her to grab the boarding pass and submit the luggage. There was one person who work for jetstar. Her name is Samantha and there was not smile on her face. Was not friendly and...

Jetstar Airways / customer service

Ki
Oct 24, 2018

I missed my flight by 10 minutes today due to our car breaking in the Adelaide Hills and I had to catch the bus to the city and the the airport bus. I received an sms saying that the gates will be shutting at 3:07pm as my flight departs at 3:30pm. I had called Jetstar and the operator had...

Jetstar Airways / baggage

Re
Oct 20, 2018

I was over 3 kg for my carry on luggage. I happily paid the $60. My Mother had to take items out and was visual checked while she put the items in the bin. (Degrading) I saw two people whom were definitely over 7kg. They both hid and proceeded to unpack clothing got weighed and got there...

Jetstar Airways / damaged suitcase

Ro
Oct 16, 2018

I travelled with Jetstar Airways on 17th September, XBQ8GL from Coolangatta to Sydney. When i collected my brand new suitcase from baggage terminal i noticed 2 tears underneath the suitcase. I have sent in photos of damaged suitcase, completed a claim form and also obtained a statement...

Jetstar Airways / insensitive approach to special circumstance situation re requiring change of flight dates

La
Oct 13, 2018

Hi there, A Flight was booked at approximately 5pm on 13 October 2018 for [removed]. Booking Reference No: CBJY9V. Outgoing Flight from Sydney to Hobart is for the 22 October at 6 am and returning from Hobart to Sydney at 8 pm on 25 October. Telephone number: 0409 849 993. I am [removed]...

Jetstar Airways / wanting a credit for my upcoming flight due to being unsafe to travel to with my chn

Am
Oct 13, 2018

To whom it may concern, I organised a family holiday and booked flights to Bali coming up on the 3rd December. Since the recent earthquakes in Bali and the surrounding areas I am riddled with anxiety regarding my family's safety. I contacted your company in August when one of the first...

Jetstar Airways / online bookings

Do
Oct 5, 2018

Dear Sir /Madam I would like to complain about your online books. It takes so long to make a book through your website. Once you decide on the day, time, it goes to hell after that, all the boxes that have to be tick . You have to add luggage tick every box for baggage after you scroll...

Jetstar Airways / flights

Ta
Oct 2, 2018

I had flights booked Monday qcdmhI from Brisbane to Newcastle flight was meant to leave 250 pm and there was a 3 hr delay usually when delays we get a text sent to our phone well we never got no text saying there was a delay and I got dropped at the airport and with the 3 hr delay I have a...

Jetstar Airways / baggage handling

Bl
Sep 30, 2018

Yesterday I flew with my 2 children from Sunshine Coast to Adelaide, when we arrived in Adelaide and I collected my checked baggage one of my bags was completely saturated, and tge other partly. I am very disappointed with this as ALL of my one year olds clothing is wet as well as half of...

Jetstar Airways / duty of care to passengers

Ke
Sep 25, 2018

Flew to Bali on july 29th. Booked and paid for seats. Drunk man was allocated middle seat between myself and partner. He would not turn his phone off even though partner and hostess told him to but hostess did not check he had done this. 15min. into flight drunk man then fell asleep and...

Jetstar Airways / airfare

Li
Sep 17, 2018

I am complaining about an airfair that i booked on 8th march for a flight for 2 to Sydney i payed $436.36 then i had 2 change the date by 10 days then was charged a further $523.64 i still cant believe this is right i need a reply as to why i was charged so much 2 change the date wen it...

Jetstar Staff Member / behaviour & attitude of staff member on board flight

Bu
Sep 16, 2018

To whom it may concern, My name is Jessica Powell, and I would like to lodge a formal complaint with your department concerning the unprofessional behaviour of one of your staff. I was on a flight from Sydney to Melbourne recently & I was appalled by a recent encounter with one of your...