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FILE A COMPLAINT
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Jetstar Airways

322 Complaints
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Jetstar Airways Customer Service Contacts

131 538 (Australia)
1866 397 8170 (United States)
1803 852 9779 (Indonesia)
1800 813 090 (Malaysia)
1800 1611 0280 (Philippines)
1800 611 2957 (Thailand)
+61 396 455 999 (Australia & International)
+855 23 220 909 (Cambodia, Phnom Penh)
+855 63 964 388 (Cambodia, Siem Reap)
+852 31 927 451 (Hong Kong)
+62 803 852 9779 (Indonesia)
+64 99 759 426 (New Zealand)
+65 64 999 702 (Singapore)
+66 22 675 125 (Thailand)
+84 835 473 550 (Vietnam)
+84 862 878 550 (Vietnam)
Level 4, 222 Bourke Street
Melbourne, Victoria
Australia - 3000
Postal Address
PO Box 4713, Melbourne, VIC 3001, Australia

Japan
Narita Operation Centre 3F, Narita International Airport, Narita, Chiba, 282-0004, Japan

Singapore
Singapore Changi Airport T1, PO Box 323, Singapore 918144

Vietnam
112 Hong Ha, Ward 12, Tan Binh Dist. Ho Chi Minh City, Vietnam
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Use this comments board to leave complaints and reviews about Jetstar Airways. Discuss the issues you have had with Jetstar Airways and work with their customer service team to find a resolution.

Complaints & Reviews

Nov 28, 2020

Jetstar Airways — No vouchers

I have just been on the phone with Jetstar for the 4th time regarding a return flight from Adelaide to Sydney...

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Aug 15, 2020

Jetstar Airways — Credit voucher vs. refund

Dear Sir/Madam My issue is in relation to Jetstar offering credit vouchers instead of refunds. I booked 2...

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Mar 16, 2020

Jetstar Airways — flight qf5310 & qf036

Here's what happened: I booked a flight with Qantas on 28 Feb 2020 that will fly from Bangkok to Melbourne...

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Mar 13, 2020

Jetstar Airways — The cancelling of my two flights due to the Covid-19 global outbreak and not receiving a refund

We decided to cancel our travels from Perth to the east coast due to the risks associated with covid-19 and...

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Mar 08, 2020

Jetstar Airways — Charged for excess baggage when I had pre-purchased baggage upon booking

On 5 March 2020, I was travelling on a return business trip from Gold Coast (Coolangatta) to Sydney. I had...

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Feb 13, 2020

Jetstar Airways — domestic flight change during civil emergency

Jetstar was totally unaccommodating when I was stuck in Milford New Zealand with the recent Civil Defence...

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Jetstar — excess luggage charge

I would like to request a refund for the excess luggage charge -$65, I received on 23/12/2019 - Flight no: JQ442. I had my hand luggage weighed and was told it was over and pointed in the direction of a staff member to pay for excess. When I asked how much over I was ignored. I weighed my bag prior to leaving my house and it was 7kgs exactly. The staff member had previously weighed the person in front of me and was told even though they were 2kgs over that they didn't have to pay any excess. I have a receipt for the payment but no record of the weight. The Jetstar staff member was rude and dismissive and rushing everyone.

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    Jan 24, 2020

    Jetstar Staff Tullamarine — service

    Travelling to Bali 23/12/2019 due to depart at 7:25am After attempting the self service and no assistance...

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    Jan 20, 2020

    Jetstar Airways — jet star employees refusing to hold another passengers checked in luggage

    On my arrival from Brisbane to Cairns yesterday I inadvertently took another passengers suitcase believing it...

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    Jan 16, 2020

    Jetstar Airways — food

    On the 16/1/2020 flight number jq478 Melbourne to Newcastle I ordered a ham and cheese toasties after eating...

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    Jan 15, 2020

    Jetstar Airways — lack of compassion!!!

    I recieved a urgent call from family while abroad (Bali -Lovina) (3 hours from airport and 4 hours from...

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    Dec 20, 2019

    Jetstar Airways — treatment by ground staff at gate55 (20th dec 2019) prior to departure on jq420

    Completed a form onboard outlining the issue and they were supposed to forward that to you but do not have...

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    Jetstar Airways — cancelled flight and bad!! customer service!!!

    On the 10th of December I had a flight from Gold Coast to Melbourne ( Australia). My flight should commence at 8.45 Am, came to the airport at 7am found out that they canceled the flight due to the system failure. The Customer service was so bad!!! They treated me as it was my fault without a replacement flight and rude, very UNPROFESSIONAL BEHAVIOR. Eventually, after no help from Jetstar, I had to book another flight with different airlines and paid an Extra $384 for one way ticket back home. Later contacted Jetstar and only receiving a refund for flight they canceled $186. Such an unprofessional, dodgy approach is just not acceptable. With huge disappointment and hundreds dollars out of pocket, especially before Christmas is no wonder that myself and many others avoid flying with JETSTAR. Will NEVER FLY WITH THEM AGAIN!!!

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      Nov 27, 2019

      Jetstar Airways — unethical behavior/rip off for $65 for 1 kg weight extra in handbag

      Date :26/11/19 Hobart Domestic Airport Jet star Flight Itinerary for (Booking ref# JNVW3E) JQ718...

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      Nov 27, 2019

      Jetstar Airways — not able to board flight today very angry

      I am writing to express my angry for how you treated my daughter and her girlfriend Samantha Peprah & Deema...

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      Nov 13, 2019

      Jetstar Airways — complaint

      I contacted Jetstar in behalf of one of my dying client with Cancer. I asked for some compassion from their...

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      Jetstar Airways — international flight

      On Monday I had a flight from Nadi to Sydney. The flight was delayed by an hour due to air conditioning in the plane was not working. Finally we were boarded and the heat inside the plane would have been at least 40 degrees. No one was offered any water. Than they put the air-conditioning on full. Finally we took off. During the food service I was totally ignored while the passenger next to. me was served. I paid for bundle plus which includes a prepaid meal but I was not given or asked. I called the air hostess and asked her about my prepaid meal. She said there is nothing on the file. That's a very lame service where I have paid extra $130 on return ticket for bundle plus. This is how Jetstar makes extra money by ripping their customers. Not a happy customer and I will not be flying this Jetstar ever again.

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        Nov 10, 2019

        Jetstar Airways — flight jq18 phuket melbourne 8 nov 2019 book ref mwbphn - toilet seat 42c

        I was booked on this flight with my wife. When I tried to book seating on the web site a message came up...

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        Jetstar Airways — club jetstar membership cancellation case id is [protected]

        I have tried to cancel and get a refund on my automatically renewed Club Jetstar membership that I no longer need or want. It was only taken a couple of days ago but have been denied by the customer chat representative. I've been told all that can be done is to send the case on to the Customer Advocacy Offshore team. And their investigation will take up to 15 business days. I find this unacceptable. Why can't I get a refund for something I'm don't want or need or realised I was signing up for.

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          Jetstar Airways — servixesy

          EQT : jetstar customer service manager

          dear sir /madam

          good day!

          My mother had a flight form Manila to Narita with booking reference SE4KFI flight number Gk40 dated November 4 under the name of Mrs. Leonora Aguilar. The ticket was paid by myself Czarina Marie Aguilar which is including GL Meal 2 but she never recieve any. I appreciate you look into this complaint.

          Thank you.

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