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Pathetic food
HI, myself Nitin kumar dhingaan and I travelled from London to Delhi via Bahrain on 11th April 2024, seated on 25H in GF 2, I tried first time Gulf Air but the experience of food was very bad as I prebooked my vegetarian meal but the food served in major service from London was very pathetic, most of the customers were complaining about the food served, I ate rice with the help of salad as the pumpkin curry was awkward & tasteless same thing conveyed to the same galley crew, she apologies and same were happened in second service a sandwich was complete soggy and can't be eaten. How could any airline serve that type of food, is there's no cross checks from airline people in catering? Pictures attached for your ready reference.
Gulf Air complaints 93
Refund policy
I was shocked to see that I was charged £300 cancellation fee on flight that I cancelled within one hour of booking. This is already escalated on an email as well.
Booking details - SOMMXX
Last name - D Silva
Booking date - 02/04/2024
Flight date - 08/05/2024
Route - LHR to GOI
Several attempts failed to get full refund till now.
alternative email contact- [protected]@gmail.com
Claimed loss: £342.59
Desired outcome: I would like a full refund as I am currently financially stressed and already have more flights booked to visit sick elderly family members back home.
Confidential Information Hidden: This section contains confidential information visible to verified Gulf Air representatives only. If you are affiliated with Gulf Air, please claim your business to access these details.
Baggage missing
My baggage is missing now 39days finished but no response in gulfair. I want to settlement my complaint number TRVGFI1436
Am traveling Feb 29 Riyadh to Thiruvananthapuram that time my lagage is missing flight no GF60. AND baharin to tvm GF168 now 41days gone no response in the gulf air.all documents attached in the photos plz check and verify we need refund that value of money
Claimed loss: Above 1lakhs valuable items
Desired outcome: Settle ment
Confidential Information Hidden: This section contains confidential information visible to verified Gulf Air representatives only. If you are affiliated with Gulf Air, please claim your business to access these details.
[protected]@gmail.com
My name is Rutvik Jagani.
I landed in heathrow airport through gulf air and i lost my 1 bag .
I landed at 1/02/2024 and i still waiting for my bag and i have not received yet.
and now i want to do compensation.
In the bag there was 23 kg luggage and my some important thing.
I talk to airport and they told me that my bag was in bahrin airport and i got that in 2 3 days but today it is 20 day and i do not got my bag.
here is my contact no. [protected]
Claimed loss: 200 pound
Desired outcome: please give me refund because it almost 20 days and i struggling for my bag.
Confidential Information Hidden: This section contains confidential information visible to verified Gulf Air representatives only. If you are affiliated with Gulf Air, please claim your business to access these details.
Is Gulf Air legit?
Gulf Air earns 91% level of Trustworthiness
Perfect Trust Endorsement: Gulf Air achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Gulf Air. The company provides a physical address, 26 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Gulf Air's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Gulfair.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Gulfair.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Gulf Air and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Gulf Air has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 93 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Gulf Air protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Gulf Air. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Impolite staff
Hi,
My self Muzna Abulkhattab Ansari today I am traveling from Madina to Bahrain with my husband and 3 years old baby from Gulf air but unfortunately I meet your pathetic air hostess name Ms.Bushra, she was too rude, I had word with ground staff to take the trolley of my baby in which he was agree as it was a light weight stoller specially design for cabin bag air traveller but when i entered in plane and told her about the stroller she argued and she told me to take stroller and go back. If this kind of servise you are providing then trust me we have to think twice to travel from your plane next time.
Here I just want you to give your attention on customer service, we were agreed to hand over the stroller but the way she behaved with a passenger is not at all acceptable.
Flight number: GF178
Departure time: 19:40
Destination: Madina to Bahrain
Claimed loss: I am feeling feustrated throughout the trip.
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Luggage missing
I Mr Fazal Karim was travelling from Sialkot,Pakistan to Bahrain on 03/01/2024 by Gulf Air.
My eTicket Receipt :[protected]
Gulf Air: GF 0773
My luggage was packed but luggage team made 2 pc of my luggage,15kg each so I had to take normal box from airport staff and made 15kg.
Tag Number: GF455539
I arrived at Bahrain Airport,I didn’t received my box packaged 15kg box so I informed luggage service team about the missing luggage and they issued a luggage missing report and they said they will inform once they will get my luggage.I went 2 times for my missing enquiry and still they saying , they have not received my luggage box yet.
Today it’s 24th January 2024 till now I didn’t received any information about my missing luggage.
Please I request to solve my missing complain as soon as possible.
Thank you.
File Refrence :BAHGF56814
Claimed loss: Please.If possible I need my luggage back.
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My luggage lost
I travelled on 29 Dec from Riyadh to Sialkot via Bahrain and I lost my bag. I complained to the airport on the same travelling day on 29 Dec 2023 from AlRiyadh to Bahrain and Bahrain to Sialkot. still I am not informed by the staff of the Sialkot airport. they gave me a contact number +[protected] to ask about my luggauge. I tried to contact with them but comes not answering any time I tried to contact with them. what should I do Now?
Claimed loss: 5,000 Saudi Riyal
Confidential Information Hidden: This section contains confidential information visible to verified Gulf Air representatives only. If you are affiliated with Gulf Air, please claim your business to access these details.
Baggage claim
Dear Gulf Air Team, I had recently travelled along with my family of 5 to JED from MAA on 22dec MAA-BAH GF 0053 /to connect to JED on GF 0181/23 DEC. On arrival in BAH we were rerouted to DMM and to connect to JED. I do not have a reason for the above reroute. Your rep at BAH airport had reissued us the new boarding pass. When I arrived at DMM my...
Read full review of Gulf AirMissing luggage
I was travelling from Delhi on 22nd December 2023 from GF135 to Bahrain. it was a layover in Bahrain from there i have take GF542 to Abu Dhabi. I have checked in 2 baggage, once landed in Abu Dhabi I received one only.
After registering the complaint number AUHGF-59658. Later raised the complaint on feedback form and got number SR230067264. now it is 8 days and i am following up every day but no one in the position to update or even responding to your calls, they did not attend the phone after looking into calling numbers, it looks very unprofessional.
I called Bahrain so many times to call center, missing luggage counter, they are fighting on phone and hangup the phone, some telephone ethics required for the staff handling passenger's request.
Even my family travelled the same route and try to connect with everyone but no luck.
Claimed loss: Mental tension can't sleep properly.
Desired outcome: Nothing till now, i need my suitcase back, money does not matter.
Confidential Information Hidden: This section contains confidential information visible to verified Gulf Air representatives only. If you are affiliated with Gulf Air, please claim your business to access these details.
Ticket was re issued due to the miss communication from desk agent at uk. Lost 380 $ extra.
We booked a round trip for 5 people including a child from uk to kozhikode. Kid was not travelling the first half and during check in time the gulf air agent told us that she is cancelled one side ticket of the kid and kid can use ticket for return jurney from India. So that we didn’t cancelled ticket from our side for the refund. Lack of transparency caused us the money.During check in from India gulf air didn’t allowed the kid to travel.paid extra 370$ for re issuing tickets.Flight date was on 24th November 2023.
From Calicut to London, gulf air
Traveller name Miss Naiha Dhanesh.
Pnr no -NQDGRG
Co travelers
Dhanesh P mohan
Anju A Chandran
Anjana AC
Santhu D
Claimed loss: 370$
Desired outcome: Complain registered and no reply.
Confidential Information Hidden: This section contains confidential information visible to verified Gulf Air representatives only. If you are affiliated with Gulf Air, please claim your business to access these details.
Delaying flight
Subject: Urgent Complaint: Unresolved Ticket Date Change and Unresponsive Customer Service Dear Gulf Air, I hope this message finds you well. I am writing to express my deep dissatisfaction with the service I have encountered regarding my recent experience with Gulf Air. I purchased a round-trip ticket, and due to unforeseen circumstances, I needed to...
Read full review of Gulf AirFinancial service
Dear Sir / Madam. This is to ring to your notice the poor support and lack of knowledge of your Team at Hyderabad, India. My son had a ticket Ref No IFMBXI from Hydrabad- Bahrain- Heathrow to JFK Intl Airport on 8th of Aug 2023. Firstly , I have given a No of e-mails to Fazal.[protected]@gulfair.com seeking clarification on extra baggage authorised to Student...
Read full review of Gulf Aircomplain about the luggage differences between me and other friends of mine going form the same flight
Hello,
I am writing this information to let gulf airlines know that there is partiality going on between and other passengers going with me. they all are getting 2 pics luggage which is 46 kg in the same flight and i am getting 32 kg only 1 bag. i don't understand is the problem between the gulf airlines rules or is the booking issue from my side. On the website it is given u can take 2 pics but the try to contact the person they are writing that you have 1 pics with only 32 kg.
please give the correct information and get back to me
i have flight on 1 sep 2023
Stranded passenger because delayed flight and no update from gulf not airport
I had booked a flight in your airline for aged mother from Jeddah to Bangalore via Bahrain where she had to change flights on 16th Aug 2023 GF 184.
Flight coming from Jeddah to Bahrain delayed by two hours and no reason was provided. Because of this my mother who is travelling alone missed her connecting flight to Bangalore GF 282.
She is stuck in the airport and no one has provided us with any information.
Many of times reached customer service and they don't hav update. Tried reaching airport staff no one answering
Just wanted to check if this the service we provide international passengers.
What is the solution and compensation for the hassle and inconvenience caused.
Rescheduling flight due to illness
Dear Gulf Air Team,
I hope this email finds you well. I am writing to address a pressing matter regarding my recent travel experience with Gulf Air. I must express my dissatisfaction with the handling of my case so far.
On July 28th, 2023, I was diagnosed with chickenpox, a highly contagious disease. This unfortunate circumstance coincided with my scheduled flight on July 31st, 2023. In light of my medical condition, I recognized the potential risk to both passengers and cabin crew members and decided to get in touch to consider the options. For your reference, I have attached the relevant medical documentation proving my condition.
Since August 30th, 2023, I have made multiple attempts to reach out for assistance, all of which have unfortunately resulted in disappointment. My initial attempt through the live chat feature proved ineffective, as it appeared to be more of a FAQ platform rather than a true live chat. Subsequently, my call to the customer service center yielded no solution. I was informed that in order to address my situation, I would need to pay a fare difference and advised to use the online feedback form. Acting promptly, I submitted my first complaint through the form.
Then, I received a response urging me to contact the call center, which contradicted the purpose of my initial outreach. Frustrated by the lack of progress, I submitted a second complaint detailing my medical condition once more, along with a link to Gulf Air's own Medical Guidelines (https://cmp.gulfair.com/MedicalGuideNotes), where my situation aligned with the criteria under section (e).
To my surprise, my second complaint received a response asserting that my medical case had not been approved. I promptly responded on August 1st, 2023, reiterating the alignment of my case with the guidelines provided. Despite these efforts, I have yet to receive any substantive feedback on the matter, and the days have stretched into more than 12 days without resolution.
My intentions have been clear from the outset: I sought to reschedule my trip without incurring any additional charges. This request seemed reasonable given the circumstances. However, the lack of responsiveness and failure to adhere to your own medical guidelines have left me disheartened. I absolutely couldn't take the flight and put people at risk. I hope you understand the negative impact that my boarding could have on your company's image and reputation. I didn't want to be in this situation, but it's affecting my mental state and resources now. Regrettably, my expectations for a prompt and empathetic response from my national carrier, Gulf Air, have not been met.
While I remain committed to finding an amicable resolution, the delays have compelled me to reconsider my course of action. Ideally, I had hoped for a seamless rebooking process, yet I now find myself inclined to request a refund, as my confidence in your services has diminished considerably.
I believe in the professionalism and dedication of Gulf Air's team, and I implore you to take the necessary steps to address my concerns and rectify this situation. My hope is that we can find a resolution that aligns with both your policies and my circumstances. Please understand that this is my final attempt to engage constructively before I am compelled to explore legal avenues to address my grievances.
I remain open to providing any further information or references from my previous communications. It is my sincere wish that we can swiftly resolve this matter and restore my faith in Gulf Air's commitment to its passengers.
Thank you for your attention to this matter.
Sincerely, Ola
Note: Pay attention to the attachment on the third page.
Desired outcome: Refund
confirmation e mail of flight. still waiting.
Can you please confirm this booking reservation as genuine. Usually, flights get confirmed in two minutes via the e-mail. I have been waiting for over half an hour now. I want to continue with hotel booking now, and i cannot do it until i get confirmation that the seat on the plane is reserved.
Mr. Christopher Smith
[protected]@yahoo.com
Desired outcome: Confirmation of flight immediately..
Pregnant passenger policy
My 30 week pregnant wife, daughter and I were denied to board our flight GF79 from bahrain to cairo on the 18th of July, 2023.
We had an official medical report stamped and signed from Al Baraka infertility hospital in bahrain. However, it was completely disregarded by Gulfair staff and demanded approval from Gulfair doctor.
Filling this online form will take 72 hours for a doctor who hasn't even seen the patient to give approval while we had a medical report from a specialist who has given a report proving she's fit for travel.
They haven't even offered to help at all. I was stranding with my pregnant wife and 2 year old daughter in a foreign country and our visit visa had already ended so we were forced to overstay our limit. Gulfair didn't even offer to change the ticket dates without paying extra money.
Their absurd policy wastes people's time and money.
I have attached below my wife's medical report
Flight confirmation number TRAMEA
Desired outcome: Refund all return tickets
Pricing and payment
The local customer representative told me that the price I will pay includes a visa to Bahrain and a hotel reservation for one night as I have a transit for 24 hours in Bahrain. A week after payment the customer representative told me that the request they sent to the main office was declined. So I paid the money but didn't get the service agreed on.
Desired outcome: I want the airline to pay for the visa and hotel.
GF151 6th July Bangkok to Bahrain 6Hr technical delay
Terrible airline with the worst customer service and cabin crew, we were flying from Bangkok to Dubai, departure scheduled at 4am, been sitting on the terminal for 6hrs now, we boarded the plane and the pilot turns around, announces technical issue and leaves us sitting on the plane for 6 hours, still with no certainty of the departure time or any remorse for this terrible mismanagement. We reach Bahrain 7hours later than schedule, then they give us a 10$ food voucher and make us wait another 3 hours for our connecting flight to Dubai.
Desired outcome: Refund/next sector upgrade
Falcon gold business class - inadequate safety and facilities
I am writing to express our disappointment regarding the inadequate FALCON GOLD business class experience
Firstly, I would like to draw your attention to a distressing incident that occurred during the second leg of our connecting flight from Bahrain to Istanbul. To our dismay, one of our party members was severely bitten by bugs soon after taking their seat in the business class cabin. (Please find pictures attached.) This caused significant skin inflammation and discomfort to the individual and induced stress and concern among the remaining three members of our party. I would like to emphasize that we promptly reported this matter to the in-flight supervisor attendant, who created a report that can be cross-referred to for validation.
Such an incident is unacceptable, particularly in the business class section where passengers expect a superior level of comfort and cleanliness. We believe it is crucial for your airline to uphold the highest standards of hygiene in Falcon Gold and ensure that such occurrences are prevented to safeguard the well-being and satisfaction of your valued passengers.
Additionally, we were disappointed to discover that the business lounge privileges were not operational during the first leg of our journey from Delhi to Bahrain. Unfortunately, we were not informed of this beforehand, which significantly impacted our choice in selecting your airline. Had we been aware of this situation, we could have considered alternative options, as other airline lounges were operational at the time. This lack of communication caused inconvenience and hindered the overall experience of our trip.
Considering the aforementioned incidents, we are genuinely disappointed and, to be honest, feel let down by the entire experience. As frequent travelers who appreciate excellent service, we had high expectations for our journey with your airline. However, these recent encounters have left us with doubts regarding our decision to choose your services for the first time.
Therefore, we kindly request that you take immediate and appropriate action to address these concerns and restore our faith in your airline. As a gesture of goodwill and to compensate for the distress caused, we humbly request either a refund for the business class tickets or an upgrade to business class for our return flight for all four members of our party. We believe that such a resolution will not only rectify the situation but also demonstrate your commitment to customer satisfaction.
Please find the relevant customer and flight details below:
PNR: FINUZF [edited]
- Flight from Delhi to Bahrain:
- Flight Number: GF 135
- Departure Date: 13th June 2023
- Departure Airport: IGI Delhi
- Arrival Airport: Bahrain Intl.
- Connecting Flight from Bahrain to Istanbul:
- Flight Number: GF 45
- Departure Date: 14th June 2023
- Departure Airport: Bahrain Intl.
- Arrival Airport: Istanbul Ataturk Intl
We genuinely hope that you will consider our complaint with utmost seriousness and urgency. We value our relationship with your airline and wish to resolve this matter amicably. We look forward to a prompt response and a satisfactory resolution.
Thank you for your attention and understanding.
Yours sincerely,
[edited]
Desired outcome: we humbly request either a refund for the business class tickets or an upgrade to business class for our return flight for all four members of our party. May help to demonstrate your commitment to customer satisfaction.
Travel
Good Morning,
I recently flew from London Heathrow to Bahrain on the 18th of June 2023. When everyone had board the plane there was some kind of malfunction which compromised the ac. With a completely full flight you can imagine the temperature went to an unbearable height, everyone was suffering babies crying and we were not allowed to get off the plane. In a circumstance like this, the staff should have gone around passing out cold wet towels and water but instead they were all hiding in the back as everyone had been complaining.
The flight was delayed half an hour on top of this so for an hour we were all sat struggling. If the plane had taken off on time, we would have cooled down in the air as the temperature would have dropped.
Desired outcome: I would appreciate some kind of compensation for this flight as a lot of people on board were really suffering because of this power failure.
Overview of Gulf Air complaint handling
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Gulf Air contacts
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Gulf Air emailscustomer.care@gulfair.com100%Confidence score: 100%Supporte.customercare@gulfair.com100%Confidence score: 100%Support
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Gulf Air addressP.O. Box 138, Manama, Bahrain
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Gulf Air social media
Most discussed complaints
treat customers like a dirt 4 (opinions to this review) Baggage claim 1 (opinions to this review) Delaying flight 1 (opinions to this review)Recent comments about Gulf Air company
10 hour delay and rude treatment by their employeesOur Commitment
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