Delta Air Lineschanging name on skymiles account

W
This review was posted by
a verified customer
Verified customer
Review updated:

1:50pm
I posted this on Delta's Facebook page timeline and I went back to look for it and naturally it was deleted. All they have on FB is cute stories and positive things that will make them look good. Heaven forbid they hae something negative they might have to deal with.

I got a promotional email last week from Delta making a big splash about how providing identification as part of your Skymiles account could help you get Pre-Check status for TSA.

So there I go updating my profile and adding my ID to my Skymiles account when I notice a note "your name on your Skymiles account must match EXACTLY your Gov't issued ID." OK so instead of my middle initial I have to change my name and use the full middle name since that's how my Drivers License reads. Easy right? Oh but wait, Delta won't let you edit it! You have to phone customer service and have them do it. What a pain.

So this morning I phone the posted number for Customer Service on the Skymiles page and wait in the queue...dahdahdahdahdah... and finally get a person. After identifying myself and explaining what I wanted, I'm informed they have to transfer me to the Skymiles line. Now why I ask you isn't that number posted on the Skymiles page?

Of course the transfer takes me to another phone queue... dahdahdahdahdah...and then the agent answers only to tell me that she can't change the name, I have to fill out a customer comment form and inform them so they can do it and that form is 3 different pages identifying yourself. Why didn't they just tell me that in the first place instead of making me wait in two phone queues?

So we have this huge TSA Pre-Check promotional mailing and everyone who has the issue with their name matching their Gov't ID is going to have to go through this? I can only imagine the huge spike in phone traffic... two queues by the way because they didn't put the right phone number on the Skymiles page.

I just arrived home last night from 2 Delta flights yesterday and all I have running through my head is Richard Anderson's voice as CEO bragging how customer sensitive Delta is at the beginning of every flight. If this is customer sensitive then I'd hate to see customer insensitive.

Richard, you need to have your team get their act together! If there is some security reason for not letting customers change their middle initial to a full name, then you had better make it easy for them to change it. You'd have been better off not making a big deal about this promotion since your team hasn't done a walk-through to find out what customers have to go through to make this happen seamlessly.

As a Delta customer if you don't want to deal with this hassle, just delete the email regarding TSA Pre-Check from Delta.

Responses

  • So
    Sonya2 Dec 04, 2009

    The worst experience I've ever had traveling. The public should beware of who they pick to travel and not purchase tickets by price anymore...My flight caused me to miss a ferry and impacted my trip greatly.

    0 Votes
  • Me
    Menno Mar 13, 2010

    I paid for a ticket for a flight I didn't take because of THEIR mistake. They changed the flight and didn't notify me. I was at the WRONG airport. They claimed I was supposed to check! They provided no refund at all. I had to buy another ticket so they got paid TWICE! I CANNOT afford this.

    -1 Votes
  • Fa
    FATMAN WALKING Jul 01, 2012

    I swear every time I fly this airline there is a problem...I have yet to be on a flight that was on time or had no problems...This airline is the worst...They can't get there act together...And the weather was clear so they had no excuse this time...The guy that was next to me said this airline is just bad news lol...There was not one happy person on this flight...

    0 Votes
  • Why The Long Faces Jul 02, 2012

    Clear weather for you does not mean there is clear weather elsewhere. Many things make aircraft late, and most issues are not the airline's fault. Most issues are caused by Air Traffic Control who dictates when a plane can take off and land. These issues can and do happen with every airline in existence. Be glad you get there.

    0 Votes
  • Fa
    FATMAN WALKING Jul 26, 2012

    I had to change my sons flight for him to stay another week do to problems at the other end...It cost me 375 dollars to change his flight.. The counter agent said they don't have any flights with that price code leaving next week...What does that mean..What a ripoff this is...There are so many compalints about this airline it is not funny...Now I know why...

    0 Votes
  • Ra
    Randall Douglas Campbell Feb 05, 2018

    Called 3 times on how to change my name on my Skymiles account and could not get it fixed . Current name is Randy D. Campbell. Trying to change it to Randall Douglas Campbell which is on my Passport. Randy D Campbell was fine years ago, but now it must match my Drivers license or Passport. Leaving today for Bangkok

    Comments

    0 Votes
  • Ra
    Randall Douglas Campbell Feb 05, 2018

    Please send me a response once verified. My current skymiles number is [protected]

    0 Votes
  • Jd
    J. Dennis Salamanikas Jan 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Trying to change my name on sky miles card. They will not accept my card because it drones match my passport. The only difference is I use my first initial on my skymiles instead of full first name. How can I get changed. It’s turning into a hassle. My skylmiles number is [protected].

    0 Votes
  • De
    Delta Airlines Reservations Mar 08, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Here we are share main steps to change your name on delta airlines flights tickets Please follow these steps:

    Step 1: To change your name on delta airlines tickets please visit delta airlines official site.

    Step2 : After that go to my booking or my reservation menu.

    Step3 : Here you need to select edit option.

    Step4 : After selection edit option you can make change in your existing name and enter the correct name.

    Step5 : After change the name please select save button.

    After following these steps you are able to change name on Delta airlines tickets. If you want to make an Delta Airlines Reservations please visit our site and get 45% discount on each flights booking. You can make a Call our toll free numbers +[protected] for any details.

    -1 Votes

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