The complaint has been investigated and
resolved to the customer's satisfactionResolved CVS / Pharmacy — being falsely accused by loss prevention!!
resolved to the customer's satisfaction
So i've been employed with CVS as a photo technician since sept of 2007. Never had any complaints..no serious customer issues...established a great relationship with my customers and have even been told by several corporate employees that i was one of the best employees that store ever had. So i go into work on Monday 6/14 and get called into the office by my store manager and when i go in there the new loss prevention guy is there. Im thinking he just wants to meet with all of the employees in our store because he was new. Boy was i wrong!!! He pulls out an empty lip gloss package and tells me that they have me on video removing the lip gloss from the package..concealing the lip gloss and throwing the package down the aisle. (this supposedly happened on 6/9). So my first reaction was i laughed..and i then asked them if this was some kind of joke or training excercise of some sort...i repeatedly asked him if he was really serious. He assured me that he was. I then proceeded to tell him that i did NOT take anything from this store. Especially lip gloss. He then clarified that he had seen it on video with his own two eyes. I then requested to to see this 'supposed' video IMMEDIATELY! because this is complete and utter b.s. He kept telling me that "it didn't work like that"...and then asked me if i was "comprehending" what he was saying to me. I asked him if he was comprehending the fact that i want to see this video..not now but RIGHT NOW!!I was really beginning to get highly upset and demanding to see this imaginary video!! I started to raise my voice and began to cry because the frustration of this situation was taking its toll on me. It was like i was yelling at the top of my lungs and no one even bothered to look up. So he told me what he'd do for me is talk to our district manager to investigate this further.. i said ok whatever...then i asked him..since i supposedly stole this lip gloss where did i conceal it???????????? He said "I dont know". Im like this has to be some kind of joke. Then he made sure to tell me that i was not being written up...not being suspended..not being terminated..and that i should go in the back..gain my composure and go to work and let this blow over. Im like WtF??????????????? You're accusing me of stealing and yet you want me to go back to work like nothing happened. If im stealing why would the store put their assets at risk??? It makes no sense!!! If they have me on video...why was i not terminated??? I know why..because i DIDNT TAKE ANYTHING!!! So my store manager asked me to get myself together. I told her no...im going home and i then left...about 45 mins after i got home i got a call from my store manager asking me why i reacted the way that i did and that...(get this you guys) "I WASN'T BEING ACCUSED OF ANYTHING" . Oh so youre telling me that i was in the office for close to 45 mins being told that i stole lipgloss when i know i didnt??? But i wasn't being accused of anything? Come on! what kind of game is this??? So they have been calling my phone several times a day asking me when im coming back into work...if i would like them to put me on the sched for next week. I haven't responded to anyone. I called human resources and requested a leave of absence until this situation is resolved and i receive and apology from my manager...loss prevention...and the district manager. i also filed a report with the CVS ethics line because this is just wrong. Nothing like this has ever happened to me before...and nothing about this situation makes any sense. Im hurt by being falsely accused...no matter how small the item was.. im being accused of doing something that is completely out of my character...now THAT hurts...any advice?