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CVS

CVS review: Front end customer service

J
Author of the review
12:04 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I was checking out and the cashier refused to pack my personal bag saying she didnt know where it had been

The bag is new in appearance and not visibly soiled.

I told her it was her job and said it wasn't if it was a personal bag. This happened just after 11am in your Ravena store. In hindsite I wish I had just left the things on the counter and walked out. I spent $50 at this store to be refused service by a cashier whose job it is to check out and assist customers. Knowing that the clientele at your stores during this time frame tend to be senior citizens I am shocked that this sort of behavior is allowed. Luckily, I am able to do things for myself but what if I had not been. The cashier could have simply put on gloves and completed her shift rather than doing half her job. When I told her I would be contacting her company she said go for it. Clearly, she has no business being a cashier and dealing with the public. I don't need to spend my money there and will change my pharmacy as soon as I am able. And also, the desired outcome window has a drop down menu that says your company can't be a mind reader? Nice snarky comment to put on a site that is supposed to be there for customer relations. The idea behind this space was expressed in the first few sentences.

Desired outcome: Remind people whose job it is to assist customers to do that. If it means wearing gloves or other crutches they need to get through the day.

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