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I get a weekly penny saver circular and CVS always has FANTASTIC advertised prices & sales. I use my customer loyalty card, I clip coupons, I do the extra work it takes to get the most bang for my buck AND I like to spend my money between CVS & Duane Reade.
However, my local CVS has been really frustrating lately. The frequently won't honor print and in-store advertised sales and promotions, and on several occasions have outright LIED to me about the coupon I'm using.
For example, this past weekend I was in the store to buy some groceries on a really good sale. When I finally to the register, the girl was in a hurry (store understaffed as usual) so she started ringing my stuff up at lightening speed, crushed my bread, and forgot to ask me for my card (which I was trying to dig out in time). I mentioned my card and also a $5 of $20 coupon.
Well, the CVS card she snatched away from me to scan, and then proceeded to total me out. I'm still locating my coupon (big purse, long day). I show her my coupon and she snarkily tells me its expired and I can't use it, and she can't do it at the end of a transaction. A little confused, and becoming aware of a line growing behind me, I just swiped my debit and took my leave.
Folks, I work 2 jobs: one early shift, one evening shift. I'm lucky if I know my name let alone the date. So when I got home and looked at the calendar, imagine my surprise when I learned that not only was my coupon not expired, it had 5 more days left until it actually did!
I marched down there and asked her about it, and brought forward some other coupons as well which I wasn't able to the time to take advantage of previously. After some back-and-forth, got a price adjustment worth $15 in cash. She basically admitted to me she didn't feel like applying a coupon to my order because it would have involved some back-tracking.
*sigh* Maybe just never go in on busy days to take advantage of sales? I just don't know anymore. I've worked in retail and customer service and I never treated anyone like this EVEN if I wanted to on a busy, low-staffed, early morning shift with a disorganized penny-saver on the other side of the counter.
@ lilvixen69
I agree and understand. I've worked several cashiering jobs. My frustration is at the store for not staffing extra people during the holidays/sale days which leads to long lines and thus poor customer service. But rudeness never has a true excuse in my book. In the future, I'll be more organized and see if I have a different result.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Her attitude was completely uncalled for---but I kind of understand at the same time. If a line-up is occuring at the cash, the cashier is automatically the one blamed. They are the ones who get in trouble from higher management when people complain that it took too long to check-out. What people usually don't notice is the fact that it's the customer that's holding up the line, doing exactly what you did: searching for a coupon. Anyhow, it still doesn't excuse the rude manner in which you were treated. It may be frustrating to the cashier but she shouldn't express how she feels.
It's like Wal-Mart; they NEVER staff en0ugh cashiers. So for those people like you and me (I have two children and although I try to be prepared, my wallet is not always where it should be when shopping!) we don't feel so rushed by the cashier because there are other cash areas open.
If only big corporations would learn...
:-)